Everyone is kind and helpful. I have never had to search for an employee to help me find an item…read morelike I've had to do countless times at competitors stores. They have always had what I needed and a good variety. The app definitely has additional perks.

Stopped by last night about an hour prior to their closing time looking for a table. There was an…read moreemployee organizing stuff outside and he quickly greeted me as I walked to the door. I walked in and another employee greeted me. I must've then had a confused look or an "I need help" look because then another employee asked me if I needed help. He ended up pointing me to the right direction and I found the needed table right away! Everyone was super friendly and welcoming! I will continue coming back to this location!

Very poor service. Also they have a return value on anything buyer BEWARE!!!! This is un-American…read moreand not a true value. Very disappointing that Ace only looks at bottom line. 2 customers lost.

It's been almost 2 yrs since my last review and thought it might be good to update. I've continued…read moreto receive great customer service here by everyone that I come in contact with. The 2 notable ones are Tracy and Dennis. Let me start with Dennis first. They remodeled their store and now the fasteners/nuts/bolts area has been expanded and I love this. Most of the time I come it's because I need some fitting that broke or something with something I have and I don't need 100 of them, just 1 or a few. All the Ace Hardwares are perfect for this and I've never NOT found what I needed. Dennis has helped me most of the time when I come, which isn't too frequent, but maybe a few times a year. He is always very patient. Sometimes it's with a project and he offers suggestions. Thank you, Dennis. Tracy is a newer person for me from the past year. I don't remember why I came in, but he was the person to help me. He's retired from his career and just wanted to still work, but not in a high pressured career. We've had some really great conversations. He is very personable and super, super helpful. I needed to fix my dripping shower faucet and asked him for suggestions. He gave me lots of sound advice, which all of them really helped me. Unfortunately this Ace did not have the parts I needed for my particular showers, but the advice he gave was invaluable and saved me hundreds of dollars. I was able to change out the shower spout, handle, shower heads with new stuff and all by myself. This turned out to be fairly easy, so I thought why not to tackle my master bath, that had similar shower fixtures. The master bath was a little trickier, and took a bit longer, but I was able to change all the shower fixtures minus the drains all by myself without incident and everything is working great. I did this back over 3 months ago and everything still works fantastically. Tracy did advise that replacing the drains was a bit more difficult. He didn't say don't do this, but the thought of having to perhaps replace plumbing and the showers did not appeal to me. So, the drains remained. I also wanted to change out the sink faucet in the first bathroom. He talked about the hard water deposits we have and how to replace the faucet. He showed me a tool, a sink wrench, to help me loosen and get into tight spaces. My husband really was the one that went under the sink to do all this. I am grateful. This was a bit more difficult than we had hoped because whomever installed the prior faucet really glued EVERYTHING down well, which required my husband to use a DeWalt cutting tool to get the parts out. Since the first bathroom turned out well, we also did the Master Baths both faucets - replacing them. Thank you, Tracy, for your guidance and direction in this, for caring enough to be specific to empower me/us to do these repairs to our home and saving hundreds in labor and not needing to call out a plumber to do all this. Both Dennis & Tracy are true assets to this Ace Hardware location. Thank you for caring about your customers and going above and beyond every time. God bless you and the rest of the employees here.

Only 5 stars, because there "ain't" [sic] 6 !…read more Yesterday, DURING RUSH HOUR, I embarked upon a "mission" from Scottsdale--about 40 or 50 miles round-trip--to ARIZONA HARDWARE in GILBERT...to find and buy a quality, apparently rare, discontinued, slimline bronze door handle for my front steel security door... My trip was well-worth every mile & minute spent... The facility is clean, neat, & organized; the product quality is impres-sive; the selection so extensive, it's almost bewildering... Rebecca was polite, courteous, & welcoming... And I had the genuine joy of being assisted by courteous, knowledge-able young David Goodman, who literally IS a good--young--man...and a champion local high school [Higley] wrestler... For yours truly, a former secondary school teacher [English & Drivers' Ed.] and coach [football & wrestling], it is re-assuring that America's education system can still turn out wholesome, respectful, capable, motivated, young people like David GOODMAN, for our society will be the beneficiary of these young professionals. Thank you David...& Rebecca... MISSION ACCOMPLISHED ! -JSLD-

Rebecca is awesome. Knows the product very well. The selection is great…read more When the homebuilder let us down, I started looking around for what we wanted. Led me to Arizona Hardware. Rebecca offered to help me find what I was looking for. Pointed out what sizes we would want to use. The builder didn't mention that. All things happen for a reason. If you're looking for door hardware, you would be doing yourself an injustice if you didn't look here. I don't write many reviews. My expectation is very high when I'm giving someone my money. Most don't qualify for my time or review. I just don't go back.

I've had consistently great experiences at Ace Hardware at Guadalupe and Higley in Gilbert. The…read morestaff is incredibly knowledgeable and always friendly. A special thank you to Mitch and Tina--they go above and beyond to help. Every time we've visited, they've had exactly what we needed, and their advice has been spot-on for helping us complete our projects successfully. It's refreshing to find a place where customer service is this reliable and genuine. Highly recommend!

We come to the Ace Hardware all the time! The employees are friendly and helpful. They always have…read morethe odds and ends that we are looking for but can't get at a big home improvement store. This store always has a good selection of Yeti cups and colors. We also like the Magnolia paint line they carry there, we have painted 3 rooms with that brand paint from Ace. We also like getting potting soil/seeds, wind chimes and bird seed from Ace as well.

I have officially found to go place for those hard to find items…read more Lowes, didn't have it, Home Depot had it online but Ace Hardware had it in stock! From specialty car bolts, Armstrongs Once and done floor cleaner to my most recent purchase, Glisten's washer machine liquid cleaner. Sure, I could order from Home Depot online and wait or I could buy from Amazon but would have to buy two. I like to purchase just one when trying a product for the first time. I called ahead and they kindly confirmed that they had some on the shelf. I bought it, used it and now have a sparkling clean clothes washer all within a few hours. This chore is done.

I ordered the Masterbuilt 1150 Gravity fed charcoal smoker on sale for Memorial Day weekend. The…read moreRoberts store was able to deliver it the Saturday of Memorial Day weekend. I got a call on Friday from the store manager who asked if I wanted the grill assembled as well for no charge. I agreed and on Saturday they rolled up with a nice delivery truck with a lowering ramp with the assembled grill. I did the burn in on Saturday and cooked ribs and chicken on Sunday. Amazing service and the assembly of the grill was great, no scratches or adjustments needed. Very appreciated!

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

We love coming here for our home improvement projects! Today's project is gardening. Faith and…read moreTravis really helped me find what I needed to get in and out today. Thank you! Check out was a little dicey but overall a little patience paid off.

Dear Lowe's Management Team, I am writing to formally…read moreexpress my deep disappointment regarding a recent purchase and the subsequent failure of your delivery and installation service. As a loyal, long-term Lowe's customer, I have always held your store in high regard; however, my recent experience has been entirely unacceptable. On December 19, I purchased a microwave along with professional installation services scheduled for December 29. On the day of the appointment, the third-party installer contacted me to state they could not fulfill the request because the microwave was missing from their inventory. When I visited the store seeking a resolution, I was told that no assistance could be provided until a manager returned from a break. Following a subsequent call to your corporate office, I was assured that a manager would contact me the next day to resolve the matter. It has now been three days since that promise was made. I have received no follow-up, no solution, and I remain without a functioning appliance. The lack of communication and the breakdown in your supply chain management are frustrating, but the lack of accountability from the store leadership is what I find most disheartening. I chose Lowe's because of a perceived commitment to customer service--a commitment that has been absent throughout this ordeal. I am requesting an immediate update on the status of my order and a definitive timeline for delivery and installation. I trust that, given my history with the company, you will prioritize resolving this matter and restoring my confidence in your brand. I look forward to your prompt response

I'm in here almost every day at this point and it's honestly my favorite place to be. The team here…read moremakes a huge difference. Everyone I've dealt with has been helpful, approachable, and actually willing to take a minute to make sure you're getting what you need instead of just pointing you down an aisle. Service is consistently solid, and Coach stands out. He doesn't wait for you to ask, he steps in, listens, and helps you figure things out without overcomplicating it. He knows the products, keeps it real, and makes sure you're not wasting money on the wrong stuff. That kind of help matters, especially when you're working on real projects and not just browsing. Selection is strong. Whether I'm grabbing something quick or working on something bigger, I can usually find what I need without bouncing between stores. It's organized well enough to compare options without feeling overwhelmed. Pricing and value are fair. You can spend more if you go premium, but there are always solid options that get the job done without blowing money. With the right guidance, it actually feels like you're making smart buys instead of guessing. Overall, this place just runs right. Good people, good selection, and a reliable experience every time. That's why I keep coming back.

I'm extremely impressed with the exceptional service I received from the plumbing department staff,…read moreparticularly with regard to facet handles for showers. After my push-pull handle came loose, I visited the store seeking assistance. A knowledgeable gentleman guided me through a simple fix, advising me to open the acrylic top and re-screw the handle. He also recommended using blue glue to prevent future loosening. Thanks to his expertise, I was able to resolve the issue promptly, eliminating the need to wait for a replacement part to arrive from Amazon. The staff's helpfulness and willingness to assist saved me time and hassle. Here's a pic of the blue glue he suggested and some garden plants since that's where I usually visit when i'm at home depot. The staff in garden area are helpful as well.

I greatly appreciate the final resolution from Tuff Shed remedying the problem after great lengths…read moreof connecting with regional managers, filing a BBB complaint, and contacting my financial institution. The technician to fix/install the vents was on time, thorough and kind. The initial two technicians who built it were also the same way. They do employ great people for their field work; however, their middle management needs proper training in ethics and conflict resolution!

My husband and I come here with our dog, Gunther, and have always felt welcomed. The customer…read moreservice is wonderful! Everyone is friendly and ready to help when you have questions. You can wander aimlessly and yet, there will be someone that will come to your rescue. We have bought so many things from this store but we were super delighted this time to see the promo buy 2 get 2 free filters. There were plenty to choose from and we saved over $160 from this deal alone. We will not need to get filters for the next several months. Both Melissa and Cindy (assistant store manager) were so friendly and helpful! Thank you so much for spoiling Gunther and getting him an apron. We highly recommend coming in to this location!

Home Depot save the day today…read more We typically don't shop here because they are fairly overpriced, but we were in a pickle today and Home Depot came through . We purchased a golf cart and we didn't have a way to get it into the back of our truck to transport at home. We made a quick call to Home Depot and found out that we could rent a ramp for just 14 bucks for four hours. We also noticed that they rent a large variety of equipment from water pressure to carpet cleaner , everything you need for a home project without having to spend a ton of money on things you might not use that often. This place also has propane tanks. You can make a key and get Primo water as well.

Terrible experience !!…read more I went to Home Depot to buy a bunch of soil bags, flowers, seeds, twine, stakes, herbs. I over bought soil bags and lost the receipt. My fault. I tried to return 2 bags the same day and management couldn't find my exact order I described every item. Then they asked for my ID, typed something in or scanned, not sure. And say I've been denied return. Ok my mind is blown. That young lady in the garden section just sold me all this stuff and I want to return two bags eight dollars a pop. What is the big deal? They say maybe i've returned too many items before. 100% I've never returned an item at Home Depot or really anywhere that I can remember. 100% I never shop at Home Depot unless it's under a pro account. I sometimes work for which isn't even linked to my name. Management couldn't help really pathetic job done by Home Depot. I tried to call the next day and got put on hold, call dropped after 6 minutes. I call back and still no luck reaching a manager once put on hold. The consistency of dysfunctional employees who provided the worst customer experience I've ever had, is very apparent at this Home Depot. I got treated like a crackhead, when I'm trying to return to giant bags of soil eight dollars each. I spent hundreds lol. I just have no use room for these I'm already keeping one extra bag. I don't need to be a return customer for them ever. Do better Home Depoop !