At the ANTIOCH, CA store I prepaid a large toolbox just before covid19. It took a little longer than usual. Covid19 really held things up. When it came in I was emailed and called. They said"your toolbox is in whenever you're able to come in, it's here and up front waiting for you. As I stood in line I was greeted by the manager. "SHE" had called to have someone bring it out to my car. As the associate got to my car he realized how heavy it was. The MANAGER LADY was right there and asked me to step aside. She helped get the toolbox in my suv like it was nothing, and without scratching my car. I was VERY IMPRESSED.. I'm so happy with the service she showed me, I'm going to buy the largest toolbox set on display.. GREAT SERVICE, very nice. I felt like I was very important. read more

Harbor freight has a decent store with decent quality products. What sucks about it is their prices have been increasing with Little to unfair warrantee items that are pricey Also, if you're a member, you still have to shop for any deals coupons that are listed because They won't automatically attach any coupon discount to your orderl when you're cashing out basically they give you the highest price which is unfair to members. I'm not going to renew my membership due to poor customer service and unprofessional business service to small business owners read more

We came to buy an engine for son last weekend. Took it off their shelf and went home after purchasing. When we opened the box the motor was covered in mud and missing several parts. They did return our money but would not work with us on any other deal and did not have another engine in store. "IF" we had come back the next day after purchase they would Have worked with is more. WTH I wish I could post the picture of the engine read more

Great staff. Good selection. I returned a product today and someone who I think's the Manager was super friendly and made the return easy and fast. After the return I walked around the store and after about 15 minutes on my way out and the Manager said my name and told me to have a nice day. He's late 30s early forties, has a beard. HFT should promote that guy. I wanted to offer him a job. 5 stars. I'll be back. read more

Love this store You can't expect super dyer quality but they got all the little gadgets you know for a fraction of the price. It is like dollar store for random stuff you need from Home Depot! Also they always send you coupons if you sign up for their newsletter so be sure to do so! read more

So far this year they had the stuff I went for shopping on a weekday t-fri is the better stocked days to shop My only problem this visit was my overcharge I just now seen. Ear protection was to be $2.99 not $5.59 read more

Harbor Freight Tools - Hardware Stores Near Me - Santa Clara, California

Horrible customer service!!! I drove a long distance to pick up a few of their sale items. Unlike the Elk Grove store, this site was hiding their sale items through the store. It felt like a savager hunt! After a long search to find the sale item, I was disappointed to find they were out of stock! Almost all of the items I was looking for were out of stock! Really?!? Trying to get help from the staff was an even worse experience. They would not help you find the item, but instead would tell you where you could find it. Once I got to the location, the items were out of stock. Really?!? They had no clue. Another item was listed on the email for sale under $ 10. But when you pressed the link the item it's coupon wasn't listed. So I asked to speak to the manager for help. I was told they had no manager, but there was a supervisor. While I was waiting for the supervisor, the cashier had called her. The cashier started talking shit about me while I was standing there! The supervisor was not much help either snd was extremely rude! It was such a frustrating experience, I called their head quarter and waited on the phone of 45 minutes before a customer service representative was available. They apologized and recorded my complaint. You were want to shop skip their Steven Creek store! read more

people who work there (not all) but some bad apples take rude to a whole another level. Let me give you an example. This one time I went there to get an outdoor table umbrella. I go to the back where I see one bold mustache older man working there so I ask him for one. He brings me clearly used opened looking one. I said excuse me sir can you get me a new one? He looks at me and says: why? What's wrong with this one? That stunned me so I'm thinking what should I say.. right then there was an older customer who was standing beside me and he turned to this worker and says: he (talking about me) wants a new one, this one is open. Now the mustache worker says let me show you and pulls the umbrella out and thank you Jesus for that random customer, and the umbrella falls apart and is missing half the stem. The mustache bold man shamelessly walks back to the warehouse to get me a new freaking umbrella and as if nothing had happened. This is a clear example of an older man being dumb and rude and thinking he has the right to treat younger men like that but God made him look like a total fool that day. Okay today I went there to get a socket a specific kind for my motorcycle. I go in and I see one guy at the register busy okay I go towards socket isle that I know approximately and I see another big fat younger worker walking towards me so I go towards him and I say excuse me brother can I ask you a question a favor? Pull my iPhone with images of the bolt on my motorcycle and I have my own caliper that I brought and I describe what I'm looking for he brushes me off says we don't have that... I go what? You don't have sockets? Then he goes ohh wasn't sure what you needed but sockets are isle so and so. What a fool... okay I go to isle of sockets but they literally have hundreds of them and I just need one least expensive so I want someone to help me because I'm slow and they work there and so I go back to the cashier and say excuse me brother can you help me when you finish? I will wait.. now the young fat worker comes back and says l will help you. I said are you sure? He said yes he was off already that's why he wasn't able to help me but he will now. You sure? Suddenly another older slimmer worker calls me from the side and says I will help you sir.. sir? That's nice, I'm happy... I follow the guy. Explain everything. I said it's faster if I get some help I leave soon win win. He and I both looking now for the socket suddenly I find something not quite but close to what I'm looking for and the worker says you see you can do this "sh!t" yourself if you want to.. hmm I said I sure can but I like to delegate when I can... he goes ohh I'm the king of delegating. I go, sometimes it's better to ask for help rather than try to figure out everything by yourself. It saves everyone's time. He agreed but he was hella rude and trashy. This place employes very nice people as well but it also employees complete jerks too. Some customers are crazy too. It's a scary place that's why I almost never go there but when I do it's 50 50 chance you'll be treated like trash. One time years ago I was driving out of their parking lot and there was an older man standing by his pickup truck. He looked very angry at his wife or something so I looked at him as I was driving by. He looks at me and says I will k!ll you... I was shocked ... that's the kind of place this is. read more

I like to write good reviews but this place has yet to earn one. This is the third time I've been in and the second time they were rude so I'll find another place to come in to get tools when I need them. For starters, I walked in and asked if they could help me find anything and the two gentlemen working acted like it was an inconvenience for me to come in (and weren't wearing their masks properly!!). On top of this, they directed me to the wrong isle so I had to find it in my own anyway. Brian checked me out but didn't seem to thrilled about it either. Do yourself a favor and find somewhere else to patron read more

Great selection of various hand tools, electric tools, tool cabinets. Everything for the handyman. And, it seems they have a sale going on all the time on at least one thing I need. The tools last for many years; I kid you not. Ok, they are not the Ultra High End tools for the Professional, nor are the prices crazy high. The stuff is decent quality for everything I have done or need. But, for me, the average guy who wants to use the tools for a few years or more, the deals are here. Tip: if you are tool crazy, just put a set amount of cash in your wallet before you come here. JK. Customer service: always good. Parking: ez read more

The Pasadena store line took very long time. Cashiers are not considered there were only two people in front of me. They were making people fill out forms for membership it takes too long they should not do that on the cashier register read more

Harbor Freight Tools is the place to go for cheap tools. A good moto to follow is first try it with Harbor Freight and if it works you are good to go. If the tool doesn't do the job, then you can consider going with a better one like SnapOn. Keep an eye out for 20% coupons in the mail and internet. They also have coupons for free stuff as well. Overall as long as you know what you are getting into Harbor Freight is great! read more

Though in good standing with my synchrony credit account, this group closed my account based on BS reports and stated I have to many open credit cards. I do have 4 capital on cc's, all for my business. I used this card as well for my business, until this happened. I'll NEVER step foot in another HF as long as I live. Not to mention it's all junk made from China anyway! read more

Order was placed on 6/22/20. After repeated attempts to get a ship date, I finally cancelled this order on JULY 11th! They STILL take my money and shipped it TWO WEEKS after I cancelled it! I am now left with the inconvenience of lugging this large, heavy item to the store to return it! After all of this run around I my shopping days are done at Harbor Freight. I will most definitely post my comments on the appropriate sights. I totally understand COVID and delays, but this goes beyond that. A very unsatisfied and now inconvenienced customer. . and the sad part is that I STILL bought the item at the local store, you weren't going to lose my business. NOW you have and anyone else that I can tell of the horrendous customer service for on line orders. read more

I never dreamed I'd be a Do It Yourself addict. Yet here I am. Since moving into our new house a month ago, I've been to Harbor Freight several times. Their prices on most things are ridiculously low, cheaper than the competitors. The secret? They sell mostly store brands like Pittsburgh and Chicago Electric and pass the savings onto you. Despite the brand names, that stuff is all made overseas, usually in China (but you'll be hard pressed to find stuff NOT made in China these days). No, you won't find brands like Craftsman, DeWalt, Stanley and Bosch here. For something like a drill with moving parts, I prefer to go with well-known brands. But for hand tools, Harbor Freight is just fine, and their lifetime warranty on hand tools makes it even sweeter! Finally, despite their prices already being so low, I get tons of coupons in the mail for 25% off any one item and a free item with or without an accompanying purchase. Only one free item per customer per day, though. So far I've gotten two utility scissors, a tape measure, flashlight, screwdriver set and a tarp for free. Maybe that's the biggest reason why I've come in so many times! read more

Can't believe it took me this long to discover HF. Happy to have this option since Orchard Supply closed. Great prices. Try to get stuff here instead of Amazon. read more

I tried to like Harbor Freight, I think maybe they were more special when they were only located in Newark and I felt like it was an adventure to go there. The Steven's Creek location is nice, clean, organized for the most part. They have sales, and they have tools. In fact I've been in here when they have run out of some things on their advertised sales which attests to how popular this place is and what a great location it must be for them. However, I find recently that they have lost their luster for me. I'm always at Barefoot next door so I frequent this harbor freight often, usually in search of good deals on tools I might need one day (i.e. not your standard sets which I usually go with Craftsmen from Sears...) like rotator tools or some special pulleys or whatnot. In the end, the things I buy from here get used once and they break or invariably are inaccurate or don't work. And then I can't bring them back like Sears and Craftsmen and complain to get a new one. I think with tools, you really get what you pay for. Over the years, I've seldom found cheap tools to work out too well for me. Invest in some quality stuff and you won't regret it! read more

Let's keep in mind that the one star has been awarded because of the cheap prices. Jeffrey.... What a joke. I've never met someone as rude, and ignorant as this individual. He was rude to the customer in front of me. Trying to talk down at the older gentleman, literally, like he was an idiot. And this isn't the whole story. When we told him that we just wanted some good customer service...his own words "maybe I should go back to cashier school." Oh JEFFREY you're a 50 year old cashier. REMEMBER THAT NAME PEOPLE. JEFFREY. You've been warned. But do enjoy the cheap prices! read more

Harbor Freight Tools - Jeffrey. Remember that name. You'll never meet another 50 year old CASHIER who's more rude and ignorant. - Hardware Stores Near Me - Santa Clara, California

I Love this Store . Great Location and the Coupon Freebies Outstanding!!

While I myself usually do not have a hankering to come to tool retailers full of men and DIY moms, I usually accompany my do-it-yourself other half as he navigates the store for cheap tool offerings. While I cannot rate based on the quality of the products, I can rate on customer service. The staff at this location are usually very friendly and not in the "I hate my job and possibly my life" mood. Well, not any that I've encountered at least. Everyone here has been super helpful and pleasant to be around. You might even say they are more help here than at Home Depot, because at Home Depot it appears impossible to reach any associates because the stores are so big. The lady who manned the register today was very nice and sent us off with a smile. This was at 7ish at night on a Saturday evening so I applaud her for smiling and giving friendly vibes. The tools at Harbor Freight are meant to be affordable and are most likely made in China, so don't come here expecting the highest quality products when you're here expecting cheap prices. The nice thing about Harbor Freight is they offer 'free' product coupons from time to time, probably on stuff you don't need but hey, good marketing push! The store sort of reeks of plastic and chemicals so don't stay in there too long or you might get high off of it! And Chromatic Coffee is right next door so you can grab an overpriced cup of hipster joe after browsing the tool selection are HF. read more

I've never had a bad experience at my local Harbor Freight store! Great budget Tools that most exceeded my expectations for the price. They have always been courteous and helpful. Most complaints I've seen were with orders online, I've never done so, Otherwise it's a great place to find a good deal! read more

Who wants a 4 foot pipe wrench? How about a 12 dollar air compressor? Who wants 3 yard gnomes for less than 10 bones? Anyone wiling to pay a few dollars for some dog clippers? Who doesn't care about the brand name and just wants to save money on something that looks legit? Well if your hand help up high and your squirming in your seat shouting "I DO, I DO," then this hardware store is the place to go! This place is seriously the 99 cent store of hardware stores... well minus the 99 cents part. With drop dead low prices, who would even think about buying tools at Sears or Home Depot? Sure, the stuff is all made in China... but then again, what ISN'T made in China! Bottom line. If you're in need of some tools and your probably not going to be using these gadgets on a daily basis, forget the expensive department stores and make your purchase here. More than likely THEY HAVE IT! I'm not a "tool wise" woman, but it looks like they've got everything! read more

Harbor Freight Tools - 3 foot pipe wrench anyone? - Hardware Stores Near Me - Santa Clara, California

I was just on hold for 44 minutes. All I needed was a seal for a 94000 nail gun. Response was, "the only thing we have are the nails". Really. The gun is now a piece of junk. This seems to be a common issue. HFT offers a full 90 warranty, but what the heck good is that if the gun fails on day 91 and I can't get a seal to repair it. Basically I purchased a disposable POS. Last purchase at HFT. Not even close to be worth the money saved on cheap tools. I do have to say, the gun did it's job...until it didn't. Better off paying a bit extra for a quality tool with good support. read more

I just want to have Ian recognized for his exceptional customer service; thank you! We came in the last 1/2 before store closing and he was very helpful in the sale of our new electric drain cleaner which weighed around 100 lbs. He and one of his peers helped to load it into our vehicle as well,,,, Thanks Again! read more

Love Harbor Freight for the great tools at reasonable prices. Every time I walk in it so hard to leave empty handed. This location is the closest to me. Reason for 1 stars is because the employees in the store nor this store cares about COVID protection for its customers. Seeing so many customers with no mask walking around but no employee stopped them in front as they enter either. One guy even walked up to the cashier with the mask under his chin the employee didn't ask him to put it back up. The line to pay was stretch down one aisle all the way to the back of the store because of only one cashier open. The worst part about this was because the line was so long and everyone was packed into the single aisle without the minimum 6ft separation. No markings on the floor or anything in these long lines. People still continue to pack into this aisle and others still had to walk through to look for items. I had to wait till the line died down first then had to ask the person in back of me to step back while waiting. This store needs to review it's COVID plan for customer! read more

The staff is helpful and the shoppers are giddy in here. Everything is priced well albeit not necessarily the best quality. But if you know what you need and want and what you're going to get, it's unbeatable. The checkout line can get long if you hit it at a bad time. The sales are great if you follow the circular. read more

This store has a great selection along with low prices. I do like how they have shopping carts which make it easier if you are planning to buy heavy stuff. The staff was very friendly and checkout was easy during the weekdays. It's also nice having a big parking lot with a lot of space. read more

Ordered $70 of gloves, two business days just to ship. Tried to track order using their confirmation email, only works if you register. if you register then they're sprinkling you with spam. If you try to make a Review on HF website they state they will use their discretion whether they use it. I got two Spam calls the day I ordered the gloves. Did Not seem coincidental to me with my phone call patterns. By the way, great gloves! I've bought them for years but were'nt at the store the last 5-6 times I was there. I ordered from the website. Not again. The store employees as a general rule seem 'beat down' and not helpful. Generally a cruddy company. America is going through a 2 year cycle of crapification but Harbor is winning the race. read more

Lots of nearly impossible to read fine print on those discount coupons. MANY EXCLUSIONS. MEH. read more

I used to shop at harbor freight like it was the toys r us for adults but since they changed their way of discounting items shopping there doesn't work for me so Im no longer a customer but Im so disappointed with the 25% coupon they issued 1st time this year and they have increased their prices by 30%..I purchased x2 10x12 greenhouses for 550 and 650 a couple years ago and now they are 999.00..lol with a 25% discount Im paying 750..Unfortunately I cant see harbor freight surviving this recession..They should of taken the " if it aint broken dont fix it" approach... read more

I brought my 6 ft level which had lost its bubble into the Los Banos store. At first they questioned where it was really a HF tool because is was orange and labelled Centech. They had never seen one like it. Their current version in labeled Pittsburgh and is painted yellow. Three employees decided it was indeed from HF and brought me a replacement. I am happy Harbor Freight honors its lifetime warranty on a product that I have had for more than a decade. read more

I was having trouble finding some items and before I could ask for help an employee came up and asked me if I needed help, she then directed me towards the items. After grabbing the items I needed she also asked if I needed a basket. She was extremely helpful and attentive, Harbor Freight give this woman a raise. read more

Guy working register was more interested in phone calls then completing my order let the stuff there and walked out

10+ furniture dollys in the back room and none for sale. They say "store use". Not good planning guys. I'll go elsewhere for my needs.

Had a 2 ton trolly jack that wasn't even a year old, broke after 2nd use, they wouldn't replace it so they lost a customer

DO NOT waste your time or money. You're better off spending the extra on name brand. Bought a paint sprayer, it didn't work. It was FOR work, so instead of taking the chance on the same one a second time, we figured we'd return it (under the time frame, with receipt, in original box) and go elsewhere for a brand we are familiar with. Yeah....no. You can either put 100% of your purchase price towards an upgrade (that may or may not work), or you can pay a 20% restocking fee (what are they restocking?!) and have the remainder put back on a card. Hmmmm.......so when I return my used, malfunctioning paint sprayer- they're going to charge ME so they can restock it and sell it to YOU? Like I said, just go someplace else. read more

Harbor freight is always awesome for all kinds of getting it done stuff at awesome prices!! Sometimes busy but they usually handle it well.

Orderly, clean store and well-lit. I swung by here for a massive pipe wrench to crank a 2 inch-wide hex nut for my toilet as I did a DIY fix--a wrench at that size is heavy! But cheap at Harbor Freight for those tools that are not frequently used, plus afterwards I can put to good use to clobber any criminal who comes to my home LOL. The staff was helpful and friendly too so what't there to not like? read more

I went to the store in Laurel about a flyer promotion for Sawhorses and explained that I forgot my coupon and the manager there at the time said I would have to pay the full price. They had the flyer there for the discounted price but said that I would need my coupon. I called when I go home and the manager hung up on me. Never will I used this store again. Their customer service skills are terrible and the wait time is awful. read more

You guys, going to Harbor Freight for affordable, quality hardware is a no-brainer. I can't say enough about how they've made life easier. So many reasons. Open late (at least 8pm). Huge selection of quality tools, including automotive stuff. Bright, clean store. Restrooms. Knowledgeable, friendly staff. No attitude or job hater. Coupons out the Ying Yang (in mailers, in store, and email if you sign up). INCREDIBLE return policy. Never have I seen one this generous! You can return something within 90 days as long as you have the receipt, and it doesn't have to be in its original packaging!!! I'm going to repeat this Yelp adoration with all HF's I've been to. Only thing I don't like is that there's no stores in San Francisco or the Peninsula! But there's lack of a lot of practical stores on Peninsula which is another story. If you're in Sacramento, East Bay, or San Jose though, you're good to go! There's one in San Rafael too. read more