Customer service was on-point by both of Fasteners associates behind the counter . However Z even…read morecame to the floor to show me Some items and found what I needed at exceptional Value! Will be coming back for the Black Friday deals as well . I've see. The place and wanted to visit after a recommendation and wish I had stoped by sooner .

This place is great ! Great employees and amazing service here . Purchase few Milwaukee tools here…read moreand they offer better prices then home depot and they offer Military discount.

DO NOT SHOP HERE. Shockingly horrific experience -- the police were called!…read more I'm still in shock as I write this. Yesterday, my husband and I (both in our mid-fifties) went to Ace to return two unopened items that we no longer needed and to purchase another item. For the return, we had the receipt, and both items were unopened. Unbeknownst to us, one of the items did not match the part number listed on the receipt, although the description and price were correct. The employee at the register, Toll, pointed this out, and we were perplexed because these were the items we had purchased, and this was the receipt we had been given. We didn't think it would be an issue, and honestly, store credit would have been fine. However, Toll demonstrated zero ability to problem-solve or provide even a modicum of customer service. He refused to accept the return, even for store credit. My husband, in complete frustration, said point-blank that this was their error, not ours, and that the items needed to be accepted for return. Toll never even scanned the item to see if there was an error in the computer system, which is what I would have done. Toll grabbed the item we intended to purchase, shoved the items we were trying to return back toward us, and yelled for us to leave the store. We stood there shocked at how quickly the situation had escalated. I started recording on my phone because Toll's behavior seemed completely unreasonable and increasingly erratic. While we stood there, he called the police and falsely claimed that we were threatening him. The police asked whether we were armed and whether we posed a danger. Toll told them we were being hostile and that he felt threatened. I'm still in disbelief. As we left the store, without being able to return our items, he continued giving the police a physical description of us and attempting to identify our vehicle. Not only does this man have zero problem-solving or customer service skills, but his behavior raises serious concerns about whether he should be interacting with customers. At no point did we threaten anyone. We try to shop locally whenever possible, but I will never NEVER shop at this store--or at any Ace Hardware--again. From now on, it will be Amazon.

Online, I ordered a faucet stem for a leaking bathtub faucet through Ace Hardware. I couldn't find…read moreany hardware storethat had it, except for Ace. Not even Amazon had it. I asked for delivery to my home. It would take three days. Then the leak got worse and I wanted to pick it up directly from the store. I called them and asked them to pull the part right weekend it got there and have it ready at the cash register. They happily did that for me and it stepped the process up by a day. I took it home and fixed the leak immediately. They were kind and empathetic to my situation. That's the nicest part.

Armando is the best! I'm doing a bathroom remodel and it is intimidating to visit different…read moreplumbing stores to get parts for my project. Armando was very helpful and patient with me in store. The team also respond quickly over email. They have really good pricing for most things and you can check on build.com to see if that's something they carry and check with the store for availability and quote. Thing to note for homeowners, this is a know what part you need kind of store, not a showroom. Cal-Steam is now owned by Ferguson.

Christian is very professional, patient and thorough in helping me to purchase 3 tubs. I viewed on…read moreFerguson Home Website before I went to the store so I knew what I needed. Christian helped me with price quote and delivery date. He completed my purchase with all details per my requests in less than 30 minutes. Thank you, Christian! A great store and excellent people to make remodel less stressful!!

I have been a customer since the early 2000s and can say that no distributor compares. If you need…read moreit, they have it; In the rare event they don't (which has been very uncommon in my experience), they can get it quickly. All the products are of the highest quality: no tool on the wall or fastener on the shelf is anything short of top notch and they have been my exclusive fastener provider for over 20 years. No matter the demand, they meet and exceed quality control standards across the board: a true testament, especially in the semiconductor field. The staff is very knowledgeable and actively works to find the most effective solutions to whatever hardware challenges you present. Karl, Barbara, Dat, and Paul have all been extremely helpful and personable over the years and make every visit a treat. With Olander, you get the mom and pop shop treatment and attention while maintaining the big store selection; That is hard to come by these days. Aside from great staff and quality products, pricing is always competitive (especially compared to those McDonald's guys...sheesh...). On more than one occasion, upon explaining my project demands, they have offered a more cost effective alternative that not only facilitated fabrication, but brought the bottom line down. They very well could have kept spitting out the invoices for things I didn't really need, but they took the time and effort to ensure that what I was getting was what I ACTUALLY needed. That commitment to a customer's success is just one more thing that makes Olander one of the premier distributors in the Bay Area, and I look forward to many more years of working with these fine folks.

Karl & Barbara provide the best customer service and Olander always has inventory of the fasteners…read moreI need. Please stop by and check them out if you are in the heart of Silicon Valley (Sunnyvale CA)!

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

Zach and Dina are amazing. We had to come to the ace hardware five times because we kept getting…read morethe wrong stuff, and every time we were met with a smile and a helpful attitude. We really appreciate these two so much. Zach, your copper pipe fit perfectly and Dina we will never forget your lovely smile when we came to check out every time. We don't dread, going to the hardware store when we know we're coming here, always get what we need and always met with a smile. Thank you guys so much. See you soon. - The Joes

These people know equipment and have really good mechanics. They've adapted to the new California…read moreelectric landscape well. If you need something new or have something old that needs servicing, their prices are in line, and their staff is knowledgeable. The one thing keeping them from a 5th star is their ridiculous 30% restocking fee. If you buy something and want to return it unused, that's a pretty raw deal. So, before you buy something from them, make dang sure you need it. Other than that, this is a great shop.

I've lived in Campbell my whole life and had no idea this place existed until my fiancé asked me to…read morego with him to pick up his Honda lawnmower that needed to be serviced. Who knew lawnmowers needed to be serviced?! Apparently, this is the only location in the Bay Area that services lawn equipment. We lucked out with parking right out front, but this place gets busy so you may need to park on the street. Minus 1-star for each of the following: All-in we paid $299 for the service (parts and labor) which I honestly thought was kind of expensive given that you could buy a brand new lawnmower for a few hundred bucks more, but who am I to say as I'm not the one actually mowing our front lawn. Service is EXTREMELY SLOW. We walked in and took a number right away and the 2 cashiers were already helping customers. I saw ~6 employees walk throughout the store while I was waiting to be called up. An older Hispanic gentleman actually cut the line and went straight to the cashier without having a number. What is the point of having a number ticketing system if you're not going to enforce it?!

Completing a remodel as well as a new build now using these guys and one of the local builders that…read morerecommended them. Super happy with their prices and accommodations. Asked for lumber to be delivered in phases and they happily obliged. They were very communicative with deliveries ensuring my builder and his guys would be on site. We had a couple pieces that came a little warped and they took them back and replaced them free of charge. If they didn't carry any size they sought out sourcing on how to get us to complete the project.

Great wood from people who care. The wood I bought was a little big for my truck, but they made…read moresure it was stowed well. Good wood to a good home

I was looking for a local fastener place nearby and found North State…read more Great service and great value! Will definitely do business again.