Issac was so friendly and helpful. I will be back. He was so helpful when I was getting flowers.read more

I have been shopping at this local ACE Hardware (Elder's in Smyrna, TN) store for years. The…read morecustomer service (hourly employees) has always been amazing. The current manager, however, is a jerk! Chris A. lacks social skills when it comes to customer service; and, he seems to "bully" his employees in the way he talks to them. He doesn't seem to know his own job very well, to the extent of having to ask the Assistant Mgr. about the computer, what they had in stock, where to find an item, etc... The Asst. Mgr. and the employees seem to have to "work around" him to deliver the customer service that they have been known for!

What an amazing store! How lucky am I to have this in my neighborhood! We have been shopping at…read morethis store for years, but the recent updates, including the garden center, are amazing! I was sent by my husband twice today for items we needed for our project, and I was in and out so fast. They had exactly what we needed, and the prices are excellent! The customer service is fantastic too! We will continue to shop at this store and highly recommend it.

Great knowledge service and assistance with very reasonable prices. Wide selection in all…read morecategories.

The staff are very nice and helpful, and I prefer to support a local business; however, this store…read morenever has anything in stock. This has been going on since Covid. 1/4 of the shelves are bare. I needed several items that any hardware store should carry. Until they address their inventory issues, I will not be returning. Skip the wasted trip and drive to Home Depot. Items I wanted to pick up today, that were out of stock- Flag pole mounting bracket, outdoor water resistant receptacle cover (had 1 in stock, but wasn't the correct style), 3/4" copper union (had 1 in stock but I needed 2). After that I stopped looking for the other items and left.

Fantastic local hardware store that has the basics you need for home repairs. The staff is…read moreextremely friendly and knowledgeable. It is nice to be able to ask basic questions and have them happy to help and talk to you in words you can understand. I recommend this great local business.

Best little neighborhood hardware store. They seem to have everything you need and so many things…read moreyou had no idea you needed but now you do. Run by cats.

I have old plumbing i don't know how to fix. I take it down there and he takes it apart and fixes…read moreit, only charging for parts. The prices on every thing I need are competit8ve with the great big chains and easy to find, or they will take you to it.

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

I would strongly discourage anyone from using this company for interior or exterior doors…read more We spent a significant amount of time detailing exactly what we needed. The salesperson who handled our order clearly did not have the experience required to properly measure, specify, or advise on door selections. He visited our site multiple times to measure and confirm details, and we went over everything thoroughly and very specifically. Despite that, critical information about material variations, sizing differences, and height changes were never disclosed, even when directly relevant to the doors we selected. When the order finally arrived, multiple doors were wrong, sizes were incorrect, and several items were damaged. Instead of taking responsibility, the salesperson attempted to shift the blame onto us--despite the fact that we clearly communicated our requirements and relied on his supposed expertise to ensure they were met. It is not the customer's job to know door construction standards and material tolerances. That is the company's responsibility. The situation required multiple escalations to management. There has been poor communication, ongoing delays, and additional costs on our end to repair and correct issues that should never have occurred in the first place. Weeks later, we are still waiting on replacement doors and resolution. This entire experience has been extremely frustrating, time-consuming, and expensive. The level of disorganization, lack of accountability, and overall incompetence we encountered was unacceptable. I would highly recommend choosing another company if you want your order handled correctly the first time.

I have been buying my building materials from Crosslin for several years. The materials are of…read moremuch higher quality than you get from Lowes or Home Depot and I have found on most items less expensive. I have always received good knowledgeable service for people who know what you need. They will pull it and load it for you as well. Great place, great people.

I want to give a shout out to Kim for helping me today! We placed an order of $600+ on September…read more30, with promised delivery of October 7. Well, the order didn't arrive (Lowe's did not inform me that it was going to be delayed), so we had to cancel the handyman that had put aside time for us that week. After consulting the Lowe's app to track my order, the only information I could find was "delayed." We both called the store AND spoke to an associate in person to try to get some idea of when our order would arrive. In both instances, all we received was "we don't know." Today, I spoke with Kim, and lickety-split, she found the order and gave us the projected delivery date. Hooray! She was courteous, quick, and seemed happy to help. Lowe's needs more employees like her! 5 stars for her!

I will never go back to Lowe's and buy appliances again. I got there extended warranty just…read morebecause it was an appliance. I only had my refrigerator 1 1/3 years the ice maker would not work, lights and alarm going off and now it will not cool correctly. I finally got some one to help me and schedule a repair appt for Monday 12-4 and then I was text Friday night it was changed to 8-12. I took off work for that Monday, it got around 12 oclock I called the repair company Goodman Solutions the girl stated my appt was on the Tuesday. She confirmed my phone number and stated they had text to confirm appt with no response from me. I let her know that I did respond to their text every time but I did not get a response about them change to Tuesday. The girl then told me that I needed to be home for that appt for the appliance repair. I was upset because I had to take a whole day of work off. I went to lowes where I spoke with Jay and he told me it was not his problem. I left there and called the appliance repair number the guy stated the appt was Monday 8-12. I let him know I had called the appliance people and that it was for Tuesday. He then in return told me to be home on Tuesday so they can come fix the appliance that there was nothing he could do. I have always used Sears for my appliances with no problems but when I moved in my house I was told to go to Lowe's that they were really good and they have been up till now.