Our Lowe's here in Smyrna is just as great a location as any... I've always found the staff to be helpful and nice enough. At times, it can prove difficult flagging an employee down for assistance... but IMO, that's more or less the status quo of retailers with supermarket sized retail locations. My one point of contention is that I wish they had more SmartHome accessories (specifically for Apple HomeKit). read more

I want to give a shout out to Kim for helping me today! We placed an order of $600+ on September 30, with promised delivery of October 7. Well, the order didn't arrive (Lowe's did not inform me that it was going to be delayed), so we had to cancel the handyman that had put aside time for us that week. After consulting the Lowe's app to track my order, the only information I could find was "delayed." We both called the store AND spoke to an associate in person to try to get some idea of when our order would arrive. In both instances, all we received was "we don't know." Today, I spoke with Kim, and lickety-split, she found the order and gave us the projected delivery date. Hooray! She was courteous, quick, and seemed happy to help. Lowe's needs more employees like her! 5 stars for her! read more

Great people, but very unreliable order fulfillment. Have ordered tile, lumber, custom cabinetry, and appliances, all of which failed to meet their promised delivery dates. $3700+ for a new washer and dryer, most recently. Was notified that the promised 4 week delivery (expected in 3 days) has now become 8 weeks. Very disappointing, if sadly consistent. read more

I will never go back to Lowe's and buy appliances again. I got there extended warranty just because it was an appliance. I only had my refrigerator 1 1/3 years the ice maker would not work, lights and alarm going off and now it will not cool correctly. I finally got some one to help me and schedule a repair appt for Monday 12-4 and then I was text Friday night it was changed to 8-12. I took off work for that Monday, it got around 12 oclock I called the repair company Goodman Solutions the girl stated my appt was on the Tuesday. She confirmed my phone number and stated they had text to confirm appt with no response from me. I let her know that I did respond to their text every time but I did not get a response about them change to Tuesday. The girl then told me that I needed to be home for that appt for the appliance repair. I was upset because I had to take a whole day of work off. I went to lowes where I spoke with Jay and he told me it was not his problem. I left there and called the appliance repair number the guy stated the appt was Monday 8-12. I let him know I had called the appliance people and that it was for Tuesday. He then in return told me to be home on Tuesday so they can come fix the appliance that there was nothing he could do. I have always used Sears for my appliances with no problems but when I moved in my house I was told to go to Lowe's that they were really good and they have been up till now. read more

We made a purchase of Rodent Sheriff, which was on the clearance isle at the back of the store, sign above it listed the product name, original price ($9.99) and the clearance price of $4.97. It rang up the original price. The woman at the service desk dismissed us saying "customers leave things all over the store" I told her there were about 7 boxes left after we picked that one up. Again we were dismissed that it wasn't on clearance. Finally they asked an employee to go check it. The service desk clerk kept saying we were wrong, rubbing her hands through her hair saying there's nothing I do about it. Eventually, the call came that we were right. And received our refund. The problems were 1. It scanned wrong 2. Instead of saying she would get someone to check, we were told we were wrong . 3. The clerk kept complaining the entire time we waited. 4. Clerk never apologized for our wait or inconvenience. 5. The clerk had to have help doing the refund. I told the front end manager that in all my years of being front end manager at Walmart, I would have written up a service desk clerk for being so rude. read more

We are a business, a Lowe's American Express holding Pro. We are ALWAYS in Lowe's. Although they have some great associates, the Customer Service department needs some training in customer service. We returned part, still in original packaging that we purchased personally. We did not have a receipt. The return was only $8.43 and we asked for a store credit. The "lady" was SO RUDE. Told another associate, "We need to stop taking this stuff back", and loud enough for us to hear it. She never smiled and my husband was so friendly to her. She reluctantly gave him a store credit. He said, "Thank you so much. Have a great day." She literally turned around and said nothing. We were both so angry that we talked about cutting up our Pro Credit Card and walking out. I can not believe the rudest employee we have ever encountered at this store is in CUSTOMER SERVICE!! We were treated like thieves for $8.43 store credit. She needs to be put somewhere that she doesn't have to "deal" with customers or she could single handedly take this store way down hill. We are seriously thinking about taking our business elsewhere. read more

Lowe's Home Improvement - Here's a copy of our return receipt. - Home & Garden Near Me - Smyrna, Tennessee

Went in one morning needing wire. Stood there at the wire carousel needing assistance so I hit the button but no one came. Stood there for about 10 mins and nobody even walked by for me to get. Decided to leave where I seen 4 employees standing there talking. Only reason they got 2 stars is because they did have the wire I needed, just needed a employee to run the carousel around and cut it for me. read more

I was buying a n edger, weed eater, plants, mulch, and lots of landscape fabric. I told the checker the price was wrong on the edger (associate helping me pick out confirmed price). She ran me back to take a picture of barcode twice). Then she wouldn't sale it to me. Never shopping at Lowes again. It was very embarrassing. I have shopped in that store for 30 yrs. TRAIN YOUR HELP. read more

Lowe's here in Smyrna TN is the worse. Bad delivery, bad customer service! I'll never shop Lowe's anywhere again. The staff is incompetent and rude. Their third party delivery is incredibly poor service and quality. Nothing compares to Homedepot! read more

Apparently warranties are useless. They offer a buyout. Hiw does this help me with getting a new appliance? Will not be returning to do business with Lowes again and will continue to spread the word read more

The dynamics between customers and employees have changed; unfortunately NOT for the better. With inflation out of control customers look for deals. I discovered a product in the shelf that had been returned and put back in inventory. There were several issues with it and the employee argued with me and followed me to customer service to add her opinion to management as to why I shouldn't be allowed to purchase it. At the end of all of the employee's arguing, I received a discount. Lowes in the past had a table of discounted/marked down items and highly recommend going back to this policy especially with soaring prices. read more

Why have a telephone number if you do not answer the phone!!!?!?!? Waited over an hour and no one ever picked up the line. And the hold music is awful too!!!! read more

Do not buy any products from Lowe's that require installation. Lowe's handy services is now Angi's formerly Angi's list. I have been battling with Lowe's and Angi's. I had to get the better business Bureau involved to get Lowe's to do anything. This all started on August 14th 2023 and is still going as of today 9/15/23. It has been a nightmare from hell. Between Emails between Angi's and Lowe's basically I was forced to take a refund. You pay 405.00 to get a ceiling fan installed on 30 ft. 7 cancelations and 7 rescheduled dates nothing was ever done. Then finally somehow I was included in their corporate emails and when 8 people had 8 different stories I responded then a nasty email from a Victoria Baker stating I had been removed from emails this was an internal communication and they needed to remain united and strong, basically she didn't want me to know they were trying to cover uo their screw up. This isn't my first battle with Lowe's. I purchased a fence and the installation people quit in the middle of installation. I purchased backslash from them and they sent a guy out who couldn't speak English and the back splash looked like a roller coaster ride. Since Lowe's has partner with Angi's their services have gone down hill. PLEASE PLEASE STAY AWAY FROM LOWE'S. read more

Don't get their installation! I'm in the middle of a month long saga to get two simple storm doors. Between the poor training of the door salesperson and the crap contractor they hired to install them, I've been hanging for over a month. read more

I needed a new fridge in a pinch before all my food spoiled and I was immediately greeted by Jay in the appliance section. He was super helpful and realistic with my needs. He made the experience as quick and painless as possible. He knew exactly where all of his inventory was and was extremely professional. Thank you so much for the Lowe's family for helping and Jay - gold star service service man! read more

I mean what it comes to home improvement stores Lowe's has always been my top pick. This location is close to my home so it's convenient. I love the Lowe's app on my smartphone, plus you save 5% an all purchases with the Lowe's card. The staff at this location is friendly and helpful, the gentleman directed me to exactly what I needed to build my fence. read more

My family Paid Lowe's to install new laminate floors. A few months later the floors BUCKLED (Hazardous)! Absolutely AWFUL and they refuse to fix it! You would think that they would at least help us considering the floors hadn't been installed for a year, but they refuse and continue to force us to take on the crippling risk of continuous trampling over the rippled flooring job we paid them to complete! We trusted them with thousands of our families hard earned dollars to provide us with quality. We needed to add value to our lovely home and Unfortunately we have received the exact opposite! Don't DO IT RUTHERFORD COUNTY! Please choose a place that will protect your families investment within their company. read more

Lowe's Home Improvement - Paid Lowe's to install new laminate floors. A few months later the floors BUCKLED (Hazardous)! Absolutely awful and they refuse to fix it! - Home & Garden Near Me - Smyrna, Tennessee

Don't buy doors from them they do not back stand behind them. They blame manufacturer and manufacturer blames them says low end door yet they sell for $799 needless to say first time in 15 yes we needed them to guarantee their work or product they didnt. Better try their competitor. read more

When I walked in to make my credit card payment I was in a good mood. After two minutes with the so called customer service, I was furious. This location has the worst customer service skills in the area. Rude! And they don't care!!! read more

**THIS IS FOR THE FENCING INSTALLATION DEPARTMENT** DO NOT USE SMYRNA LOWE'S INSTALLATION FOR FENCING!! Customer care and service were the worst I've ever experienced. My fence has been in the progress of being completed for the past 4 weeks, and no it's still not finished. I've already paid 3 payments on this fence that isn't even usable. The hardest part has been trying to even get someone here to finish the project. read more

Do NOT hire Lowe's Smyrna to install anything. The contractors they use are substandard and lie and don't show up for the job. Each Lowe's uses different contractors use a different Lowe's don't pay to have anything installed from this store. read more

You'll need 2 cashier in garden not 1 and the one that is out there let him go in and put one in his place he dose not need to be out there all the time it's to hot or cold to be out there all the time if he get off at 5:00 then he get off at 5:00 not 5:01 etc. He us all was saying that for end says is no cashier to take his place when he get off they can put someone out there when he gets off. read more

Very poor appliance sales, service and delivery. Bought new fridge, was made to buy water line that I didn't need. Delivery was a day later than promised. Delivery guy "Josh" was in a very big hurry and didn't use water line. He wouldn't call to get me credit and said I had to take it back to Lowes o get credit. He would not give me copy of delivery ticket. Seen a couple of issues and asked him about it. He said they would fix it or hey would bring out a new one. After he left found a few more things (dents, rings, scratches and crisper drawers that didn't work). Went to Lowes that afternoon where Art the appliance manager said they would swap it out. Delivery was scheduled for today, and it didn't happen. Called and was told they had problems with deliveries, but it would be delivered tomorrow afternoon. Sales bad! Delivery bad! Manager bad! THEY ARE A BUNCH OF SORRY PEOPLE. I do not recommend using the Most! read more

I purchased a toilet from this store recently online, and what I thought would be a easy pick-up, they kept me waiting 22 minutes before my order was brought to the customer service desk, what a waste of time ordering online, it would have been quicker to have purchased it and taken it to my truck myself in 5 minutes. read more

I was just browsing and asking questions the people who helped me we very pleasant and knowledgeable.

purchased my first water heater. there is no immediate customer service at this store. no worker said hello, how may i help you, etc. i walked around the store looking for assistance for about 30 minutes. i went to the cashier who explained the process to me for putting an item on hold for pick up. i finally found a worker. he was not in the dept i needed but he walked me over and handled as much as he could until the designated dept worker showed up. needless to say this home ownership thing is going to be a long ride. ive got to navigate some type of better relationship with these type of stores. read more

Beware though I love the products, the professional services are anything but...... Delays, incorrect orders, erroneous charges and no follow up, apologies or acceptance of responsibility. Buy the product if you must, but hire competent professionals to oversee the work. This was a costly project for me and absolutely no commitment to customer service on the part of the store. YIKES read more

Customer service folks all over and they offered to help me over and over again. I came in for about $150 worth of home improvement stuff and left with over $300 worth of home, pond, and outdoor stuff. Pretty good day at Lowe's. read more

Lowe's does not live up to installation obligations. They do not follow up. They treat disabled women veterans with total disregard and disrespect. I do NOT recommend doing any fence installation with them nor their contractors. They schedule me for a days when they know it is going to rain. Then when it is dry they are too busy doing other people's jobs. I tried since last Thursday to get my fence done and they all refuse to call me back to work out the issue, read more

The Lowe's staff is friendly and knowledgeable, and the have a supply as good as any of the big box stores. The best part, they really know how to take care of their customers. read more

Had what I wanted, but it took the guy forever to find it even with the location tags pulled off the website. Turns out their stuff doesn't actually match what it's supposed to. read more

Lowe's sold me a returned item with pieces missing for full price, they claimed that it was new. The sales clerk argued with me that I did not have pieces missing and that I was crazy and when I spoke to the manager about the sales clerks behavior, he did not believe me and treated me differently then my son because I am a woman. I will never shop at Lowe's again. RUDE!!!!! read more

Wonderful customer service and friendly atmosphere. Knowledgable staff and great selection of merchandise

I would have given a negative rating if possible. I went to Lowe's to purchase carpet, after spending time picking out the carpet I wanted, I set up and paid for an estimate. I told the young man working the flooring dept. to make sure he kept the info because I did not want to try to pick out the carpet again, he assured me he would. After waiting 3 days and not hearing from them, I called Lowe's on Jan 19th and was advised they had no information on me or any carpet. I still had the receipt and the paper I was given to take to the front to pay for the estimate. I told them I had the receipt, I got it out of my purse and found out I had paid for someone else to get an estimate (I have this person's info name, address, phone #) when I advised the male I was speaking to this he didn't seem to care but he did admit that he remembered assisting me. I told him I would discuss with my husband and decide if we wanted to proceed with the carpet from them. I called back a little later and the person I had spoke to was gone and I explained what had happed to the other male who answered the phone, he advised me to hold and hung up on me. I called back and asked for a manager and spoke to Mary (who was the only person there that seemed to know how to do their job or care) she said it was their mistake and she would take care of it, she set the estimate up for the next day. I then got a call that I would need to come back and pick the carpet out again because they could not find any of my paper work. I went back after 6:00pm and picked out the carpet, put it on my Lowe's card so I could take advantage of the 18 month deferred interest. I was told they would have the carpet Feb 4 and they would install within a couple of day. They then called and stated the carpet was on back order and it would be Feb 20th before they got it in. We were ok with waiting, it was not an urgent matter. On Jan 25th I received a bill from Lowe's for merchandise I did not have and they did not have. I called and asked to speak to Mary but she was not working, I had to speak to another assistant manager, I told her that I was not willing to start paying for something that I did not have, she advised me not to make the payments and Lowe's would pay my late fee's. I advised her that if you are late with your payment the credit card company can remove your promotion and you will be responsible the all the interest. I also advised her I was not willing to ruin my credit by not making my payment. Since she had no solution that did not involve damage to my credit or my paying for something they could not provide, I advised her I would be coming in to get a refund for the estimate and also to have the charges removed from my credit card. When I went in to get my refund, she looked at my bill and said your payment is only $25.00 and you might get one more bill before we have the carpet, can't you just pay that. I told her you might get the back ordered carpet and you might not, I am not paying for a might. I called Lowe's customer service and was told someone would be calling me back, haven't received a call. But they are prompt on getting a bill to you, I went in on Jan 19 and received a bill on Jan 25 for merchandise I did not have. read more

I purchased a round shower in your smyrna store then they could not find it in stock so i agreed to let them order one with a 3 to 5 day wait. 8 business days have past still no shower. I contacted the store to find out the shower was on back order but 2 other stores had them in stock and i could drive several miles and pick it up there. I asked the store if they would have the shower delivered to there store so i could pick it up and get my family back on track bathing. Seems it is company policy not to do this even for a $4-5 hundred purchase. I work in retail and try hard to please the customer. keep them happy now and they will come back. The employee said the mgr they talked to (a lady) begain to get a attitude when they tried the second time. the employees I delt with tried but hit a brick wall with her. I like lowes and have been a customer for several years. I am not a big spender at LOWES but i get my windowes and all my household supplies at this store. PLEASE check into this for all of us. py cell is 615-330-6443 -- dippersir@comcast.net read more