I have been a loyal customer for over30 years. Today I was not allowed to get a return refund on…read morean unopened brand of stain. I was at about 120 days since purchase and the manager was adamant that their policy was 90 days. So sad to see that customer loyalty is meaningless at times. I have supported this store trying to keep business local but they need to adjust their attitude. I will not be going back.. Mike

Always great customer service. I would recommend this store to all. Everyone is so helpful.read more

Wide selection of items and the staff is amazing. Very helpful and knowledgeable! Prices vary and…read moreare great!

Walked in to grab some tools to fix up my family's house and got told to leave because i had a…read moresmall bag... like uhm how else am i supposed to carry my wallet

I needed paint for the house, but only had paint chips…read more Brad in the paint department was so helpful. He was able to perfectly match the paint I needed. He also made several great recommendations on type of paint to use. Thanks Brad for the great customer service @

Horrible experience waiting over an hour and a half to get product lady working in front did not…read moreknow anything about store or home building named Alexis when asked for help!!

Came in to buy a few things and once I found everything I wanted I headed to the register to check…read moreout. There was no one at the register. Looked around and saw the register person making popcorn. Apparently the popcorn had priority over customers and sales. Another employee had to rush up to take care of the customers in line. Have always had good service here, hope this isn't what I can expect from now on.

I like this store. All the employees are friendly and know the store well. Their prices are fairly…read morecomparable, maybe a little more expensive, but I am willing to spend a little extra for employees that seem to be glad I am coming in and who can answer my question with more than "...um, I don't really work in that area much..". Yeah, you had me at I don't work, genius. I also like that, if they don't have it at Ace, these guys know where you can get it and will gladly tell you. I like bringing my sons with me here, we always buy a soda and candy if they behave (which the little ankle biters figured out pretty quick), but it is also fun to just browse som stuff. "Dad, check this out!" is our favorite game at Ace

Well, I can't say I was looking for the manager but the nice sales associate knew exactly where to…read morefind the "Thingy ma Bob" (which = squeegee) LOL Yes I've need this for a long time now to clean my truck windows and side mirrors especially in rainy weather. It's nice because it has 2 sides, 1 for the big mirror and the little tip does curved mirrors. Great day for me to score this at Lowes.

customer service very poor to non existent. after receiving the delay notification for my special…read moreorder and patiently waiting three days for an update, i finally called the spokane valley lowes for some info. spoke to leslie and then matthew asking for a new estimated delivery date i received no call back, or apology, from either of them. finally get word that the delivery is ready to pick up only to get to the store and see that the package was damaged. again, not even a feigned apology from staff or supposed managers steve or john. i worked in customer service for a construction trade for seven years and you better believe i apologized to customers for a bunch of stuff i wasn't responsible for. because that"s what customer service is. "sir, i understand how frustrating this must be and i do apologize." that wouldn't have cost them anything, but instead i'll never spend another dime at any lowes store in the future.

This has been my go-to hardware store since '94, and it's Christmas Eve 2025 now…read more When you first walk in, you'll instantly be welcomed with a smile and a polite "need help finding something?" They usually have what I'm looking for. I'm super happy with the owners and their employee choices.

Love this store. So friendly and helpful. Couldn't ask for a better store. Usually always have what…read morewe need.

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Great people who actually know much about what they are selling. They have helped with repair on…read moreproducts no longer available. And if they can't help, they know someone who might be able to assist.

Always great service when we come…read more The store is clean and well lit and everyone is so friendly. We shop here a lot. Though ACE is nationally known, a local family owns this store. Supporting local is important. They have a wide selection of items, from household to gardening to outdoor gear and everything in between. Pricing is reasonable and someone is always available to help if you have any questions. They also have a great rewards program! I'll be headed here for my next painting project. Conveniently located off Regal with ample parking.

Excellent Review RE: Amy with Ruttiero's ACE Hardware…read moreSpokane South Hill On June 12, 2026, I set out to shop for 4th of July decorations, hoping to find solar-powered options. After searching several stores without success, I finally discovered what I was looking for at Ruggiero's ACE Hardware on Spokane South Hill. Upon my arrival, Amy, the sales associate at Ruttiero's, assisted me in searching for decorations. Although we weren't able to locate an in-store decoration, Amy went above and beyond by checking online inventory. Her resourcefulness paid off--she placed an order for a patriotic Lantern Solar Balloon, ensuring I would have exactly what I wanted before 4th of July. I also ended up buying something completely different... paint supplies..that day. On June 26, 2026, I went back to Ruttiero's and was greeted by a smiling Amy, as previously to complete the purchase of the patriotic Lantern Solar Balloon. The decoration turned out to be ideal for the 4th of July celebration, so I decided to purchase three of them. Amy shared my enthusiasm and was genuinely delighted with my choice. I am going to try to post two pictures. Thank you Amy ... you are awesome! Gloria Jean Wells