A Hardware Store on Steroids!…read more Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong. This hardware store has it all - everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight. Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things. What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

I understand that there are hours for businesses, but if you're saying that you are open to a…read morecertain time they should stay open. I drove 28 minutes for something I needed at the store. And they closed four minutes early. I then went to Home Depot and spent $600. They lost out.

Amazing local hardware store, I know the personnel well -…read moreCorey, Kate, Dottie, Jean - all super friendly and knowledgeable. Don't waste gas driving to the "big box stores", just stop in here.

My go-to place when I need something specific and I am not sure how to do it or when I need small…read moreengine service. Home Depot is fine when I need building materials but these guys always help me out when I need to figure out how to do a repair or when I am doing something for the 1st time. Btw Corey is a wizard with small engine repair brought my pressure washer back to life. I like spending my money on small business when I can too

The Ace rewards program is somewhat of a joke. I was there today to use my five dollar off of $30…read morecoupon. However, my total was 29.98 before tax and they wouldn't give me the five dollars off because I was not at $30. What a joke. Why bother having the reward program. Standard has to be $30 before tax but let's use a little discretion here absolutely ridiculous. This is the second time this has happened. I am done with Ace/hatchet hardware.

Great service and knowledgeable staff. Paint department is tops. Forget the big box stores…read more Their plants offerings are above the rest.

Purchased a sthil tool for my husband but he ended up not wanting it. Tried to return it to the…read morestore within the 30 days as stated on the website and with the app. The return was refused because they are an independent store and they have a 7 day return policy. So even though they carry the Ace name on the building they are not obligated to follow return policies as set forth "by Ace". No where do they tell you that information while making hundreds of dollars worth in a purchase. There are no corporate stores so this will happen with ALL in store purchases at Ace.. the girl at the register proudly pointed out her shirt that was for HATCHET HARDWARE NOT ACE HARDWARE. I try to buy from local businesses but I will never go there again. BUYER BEWARE!!! TOTAL SCAM OF A BUSINESS.

Rude and horrendous customer service. Purchased an item on Friday and tested the item once. The…read moreproduct was sub-par, and wanted to return it. Manager was rude and wouldn't return the item. Unacceptable behavior.

Amazing customer service. Everyone knows me and greets me too. They can spend 20 minutes finding…read morethe correct screw!

I went to buy a blank sign this afternoon. I purchased two at this location earlier this year…read more The two they had in inventory did not have a SKU. I helped them with price documentation from my bank account from transaction earlier this year, and they would not sell me the $11.33 blank sign because I could not produce the SKU. Isn't that their problem and not the customer issue. I will never be back there and I will make sure everyone I know hears about this. Time to modernize your staff!!! You

I'm so Disappointed by the lack of support I'm getting from my local Home depot. I make an online…read moreorder that I'm haveing problems getting delivered. They tell me they can't do any with online orders, i have to call online order support. The shipping Company they use has to be the worst rated company in the United States," Esters Express". I was supposed to have my shipment last week I am leaving this weekend for vacation and they tell me they can't deliver till Monday this place is literally 10 minutes from my house. The reviews I've read online are all the same can't deliver, truck broke down this company has so many breakdowns of there vehicles how are they still in business there rating is zero. I called Home Depot online support and I'm told there's nothing they can do for 48 to 72 hours by then I will be gone. I don't understand this shipping company, I asked them to deliver. It is sitting in the terminal right down the road, I guess I'm not a big enough customer for them to worry about. I don't know if I'll ever do business with Home Depot again I spend a lot of money there and they just don't seem to care UPDATE: Still Disappointed by the lack of support I got from my local Home depot, But the online help has been outstanding!! ***** Stars for Daniella at Home Depot Customer Support online is the Best!! Thanks again

bring help to get stuff off the shelf and into/onto your vehicle, staff is stretched too thin to…read moreassist. A CUSTOMER helped with both while we waited for staff to show up (15 minutes, no staff, pro desk called multiple times)

Posting this so others are aware before purchasing equipment from Lowe's Home Improvement in…read moreLatham, NY. We purchased a riding lawnmower that was sold to us as new. Within an hour of getting it home, we found a large, rusted dent on the floorboard, widespread scratches/cosmetic damage, a heavily rusted blade, and grass/dirt buildup inside the deck housing. When we called the store that night, we were basically told this was "normal." The next day, a manager told us the mower "looked 2 years old." During later conversations with corporate customer care, we were then told the mower was an older model that had apparently been sitting outside for "a few years." Despite that, it was displayed and sold alongside actual new models at full price. The mower was eventually replaced and we received partial compensation after an absurd amount of back and forth, but the explanations the entire way through were inconsistent, communication was terrible, and nobody could give a straight answer as to how a mower in that condition could appropriately be sold as new. Sharing this so others know to thoroughly inspect expensive equipment before leaving the store, and perhaps take their business somewhere other than Lowe's.

I guess you could say that once you've been to one Lowe's, you've been to all Lowe's. This shop…read moreeven had what looked like a replica of the Xmas decorations at the main entrance that I had recently seen at another local Lowe's. More to the point though, I like the ease of navigation, the wide variety of home improvement products, and the easy self-checkout. The key cutting machine is a neat offering, although a part of me longs for the days of independent neighbourhood locksmiths.

I have been coming here off and on ever since I moved to Albany in 2004. After living in Menands…read morefor a couple of years, I moved to Clifton Park and forgot about this place until I moved back last summer. Some things haven't changed... their staff is still extremely friendly and knowledgeable, their prices are about the same as the big box stores, their selection is much less than big box stores (but usually that just means they carry only quality name-brand items and don't have cheaper junk stuff), and the hours are more in line with a mom and pop store. I needed some items and decided that I would try and get here on the way home from work before they closed at 6PM. I made it in time, they helped me select exactly what I needed, and I left happy. If you need 20+ items for a big construction project, lots of lumber, or various types of custom colored paint this might not be the right store. But, if you know you are up against a project you aren't familiar with and want to talk it over with someone before buying the right stuff this is a great place to come.

Don't waste your time going here if your looking for Lawn Mower repair via an authorized dealer…read more Bob is a miserable person who clearly doesn't like women. He made it clear he doesn't want to do the repair work that he's supposed to do when it's under warranty. The next day after dropping off the mower he called and stated there was no oil in the engine and I probably seized the engine. That is not true the mower was brand new and used only last year. The mower was stored in the basement and the gas emptied out. When I took out this year it wouldn't start. So how did the engine seize. STEER CLEAR OF THIS SEXIST MISERABLE PERSON.

They are very helpful and have a very large selection of patio blocks. They are also generous to…read morelocal school fundraisers.

Excellent block products for retaining walls and fire pits. Customer service is excellentread more

Over a year later under new ownership and I am still coming back. Their prices might have seemed…read morehigher than the old Ace prices, but everywhere you look in this world things cost more and their prices are in line with the big box stores. Sometimes even lower. That really doesn't matter though, because the helpful service I receive here more than makes up for a few extra pennies. The staff are super friendly and have helped me with lots of projects along the way. I needed a weird part that wasn't available anywhere else and they found it for me in their storeroom and gifted it to me. I needed a certain type of paint on a holiday-eve and they spent the extra time going through their stash to find a suitable product. When the entire northeast region is out of salt and they have a shipment coming in, they were willing to make arrangements so that some was waiting for me when I showed up that evening. And when I need advice (and honestly, it seems to be always) they are a lot more reliable and useful than trying to randomly search Youtube. It is the smaller hardware stores that provide what most do it yourselfers (read: amateurs) really need: attention. Because of that, I will keep coming back to here.

This is no longer Shaker Hardware! There is apparently new ownership, and the name is changed to…read moreChance's Hardware. I normally would not be in a hurry to write about a hardware store that is not near my house. How often would I likely be to visit it again? But this store caught my attention when I saw an ad for them on TV. They claimed that they have items not found in other stores. They also emphasized that they offer friendly and readily available service. Today, in search of a particular style cabinet knob, after nothing met my wife's satisfaction in Lowe's, Home Depot, and several other stores, we tried Chance's on our way through Latham. The first thing we noticed was a friendly greeting from an employee helping another customer in the parking lot. Walking through the store we saw everything very well organized and nicely displayed in a clean environment. Once we found what we were in search of, we met that same welcoming employee (owner?) from the parking lot on our way to the register. He was truly friendly and made the shopping experience a pleasure. The item we purchased could have been ordered for less from Lowe's, but it was not available today and we've never received such a sincere welcome in any big-box store. There is definitely truth in advertising from Chance's Hardware store.