No security and homeless living in the laundry room, lobby, exterior, pool area, roof, emergency…read morestairwell...no hot water most of time, doors do not close and lock..so any one can just walk in, stabbing in the lobby restrooms, homeless bathing in the pool and jacuzzi...The Management office does not do anything exterior of building is nasty...no cleaning..need power wash....see attached pictures

I lived in this apartment for a year. It was a terrible experience. There were some perks, such as…read moreaccess to the freeway and laundry. However, there were so many things to be mad about. When I first arrived, they gave me a parking spot, which was already taken by someone else. They attempted three more times to provide me with a spot, but someone already had it every single time. It took seven months until they gave me a parking spot, but someone else already parked it in! They gave me a towing card, and the next day, the guy damaged my car. MITCH DIDN'T DO ANYTHING. unprofessional behavior of trying to understand the situation or provide reasonable support. Also, we had a furnished apartment. We asked Mitch if we could remove several items when we moved in. She said yes, and we provided a list. On move-in day, nothing was removed! Also, one of the chairs was reeked with piss. The floors were really dirty, and the dirt stained my pants when I was building furniture. On top of this situation. It always smells terrible in the parking lot and in the main lobby. They never fixed the AC inside. Homeless people use the pool. There is a consistent breakdown of the washing machines, but the mechanic is really nice. There is always an elevator broken down. A good few weeks with no hot water. Don't trust Mitch, if she's still there.

If I could give zero stars, I would. The so-called "maintenance man" at these condos is a disgrace…read moreto the profession. Instead of doing his job, he spends the majority of his day sitting idly in his truck, parked on the property like a permanent fixture. Requests for repairs or basic upkeep are routinely ignored or brushed off. The gate is broken time and time again without any improvement. The trees are overgrown onto the stairs. The elevators smell like dirty mop. But far worse than his laziness is his behavior. Multiple tenants have witnessed him acting suspiciously around parked vehicles, and some have even reported acts of vandalism shortly after interactions with him. Scratches, Stickers on the windows causing permanent damage to the car. Worst of all the maintenance man walks around like he owns the place. This is not just unprofessional--it's threatening. Tenants deserve to feel safe where they live, and this man's presence does the opposite. His job title may be "maintenance," but he contributes nothing positive to the property. If you can avoid living here and dealing with the hassle of the maintenance and avoid your car being damaged by on site staff. I would certainly run away especially since you are paying a pricey HOA fee for no amenities. Be aware. My car is now filled with scratches due to the stickers they placed on my car window so my guest could use my parking since it was closer.

We've been here for a year now. Turns out the roaches are just a summer thing, like most bugs are…read more They went away once Fall and Winter came around. It's September now so they're back again BUT they're not in our unit FINGERS CROSSED. We haven't seen any inside this year. After a year I can say the honest truth about this place is that, as owners, we pay way too much in HOA fees for what we get which is lackluster (to say the least) landscaping and infrastructure that is getting very, very old. I guess that's why our fees are so high ($325/month WTFFFFF). No pool or gym or amenities of any kind. All of the money goes toward repairs at this point. We just finished a $700/unit special assessment for roof repairs. Apparently, people had waterfalls into their houses during the last rainy season. So temporarily we were paying $425+/month......criminy... We love our unit and our neighbors because it really is very quiet here and our unit is remodeled. People here aren't annoying. Everyone pretty much keeps to themselves and is generally considerate. There is trash and litter around the grounds sometimes, which is disgusting, but overall people are ok. The biggest issue day to day is people not using the dumpsters correctly. It's a main topic in every monthly newsletter. Bulk trash items are often just put out in the parking lot area rather than following proper bulk pick up protocol with the trash people. They dump their bulk items and leave it for someone else to deal with. People are very inconsiderate when no one is watching. It's mind-boggling at times.

New West is AMAZING. I have been using them for decades. They ALWAYS get me a tenant almost…read moreimmediately and manage to find tenants that are prompt payers, no hassles and stay for years. Thank you New West

I did not have a good experience with NewWest property management managing my condo downtown…read more Communication was poor, the tenant they found would frequently pay late and left a lot of damage when he moved out, there were multiple mistakes made on expenses they charged me, it definitely felt like they did not care about me or managing my property well. If you are an owner I would not recommend using them to manage your property.

I tried to call them and text them about a home: no response…read more I clicked on the link to see the house and uploaded my license like asked and set a time 3-4 days later, the day before the "not approved" viewing day, they send me a "confirm this appointment" email without ever actually confirming the appointment. We did confirm and they did show. We applied and provided proof of income and then they wanted more proof with itemized statments from my bank. I am a business owner and so is my wife. 14 years of payments of rent. High credit score and they still weren't happy. On the phone they say they now can't read the proof of statements and move the goalposts on me to prove that my 10 year old company is paying me. Very poor customer service initially and then want more than it takes to get a commercial loan to prove income. Do not work with them.

Gene Bowman has been a please to work with. Their team, especially Cristian, is professional and…read morecommunicative. They've provided valuable advice and handled everything with care, all while offering reasonably priced services. Highly recommend them for real estate management!

This has been, by far the best property management company I've dealt with in 40 years of renting…read more They are responsive, caring, and communicate throughout the rental process. They truly care about the properties and tenants.

Mark Scott is by far the best broaker on the planet! He and his team sold my house and found me my…read morenew house. He has the best assistant(Wendy Martin)who spent countless weekends finding my perfect house. Excellent movers(Local Motion)! He' got a great team that can do everything. Mark only has reputable companies to help you with anything. Mark explaines all the aspects of selling and buying. I highly recommend you give him a call and let his team make you as satisfied and happy as I am!

Jefferson at Carmel Mountain Ranch, a Greystar property, refuses to get dumpster emptied daily…read more Only willing to do it every other day. All dumpsters on the property overflow daily, and the property has rats. Staff claim people intentionally overflow dumpsters, and post signs instructing residents to use a different dumpster if one is full, but they're all full. I have photos I've taken daily to prove staff is complicit in maintaining status quo despite overflow and rats. Residents cannot open windows due to the smell.

I had a great experience with this property management company. They were always professional,…read morereliable, and easy to work with throughout my time renting. A special thank you to Marla--she is incredibly quick to respond, extremely helpful, and consistently professional. Any time I had a question or needed assistance, she made the process seamless. I would highly recommend them to anyone looking for a well-managed rental experience.

I have never had a problem with anybody and every time I call I get quick response and everyone…read morethat I have spoke with has been very professional and polite even when it came to the rent increase they worked with me my only compliant would be if I have to move and the only way I would move is if the rent becomes unaffordable I do understand about California right to raise the rent every year however our income dose not rise to compensate the rent increase with the price of food and gas but so far I love the property management company Blue Stone Property Management rocks for me

Great company to work with! We have been working with them for over 20 years, and they always are…read morevery professional and return phone calls immediately.

I own two condos, so I work with two different HOA companies. HOA Business Solutions is by far the…read moresuperior of the two. Both Leah and Juanita are very easy to work with. Whenever I send an email, Leah always replies promptly, many times calling me instead of emailing to make sure I get all the information I need. This is a very friendly and helpful company.

I've had some poor customer service experiences in the past with HOA Business Solutions, but ever…read moresince they hired Juanita a few years ago, it has been a pleasure. Juanita has always been friendly and helpful. Anytime I've had an issue with the condo, she has been more than willing to help and gets back to me promptly. Just wanted to thank Juanita for everything she's done.

Peggy Rose has been a great realtor and resource to me during multiple real estate transactions…read more She has represented me as a buyer in 2014, a seller in 2019 and is currently assisting me in buying another property. Peggy Rose takes the time to understand my needs so that we may dial in and achieve goals. She communicates in a clear and effective manner, walks me through the home buying/selling process and can drive transactions. She was particularly helpful to me when selling my condominium. Peggy Rose ensured repairs, upgrades, staging and etc. were on track. She demonstrates flexible strategies and closed my property well above my expected sale price. I am currently in the process of buying a property with Peggy Rose and am excited to see where I land.

Can't tell you enough how happy I am with Peggy. She made me feel like I was her only client and…read morewas totally devoted to the sale of my home. She's very responsive to any emails or texts, she kept me informed on what to expect, and took the time to make sure any questions I had were answered. Having used other real estate agents in the past some have not been so responsive or helpful. Peggy also has connections to great people who do great work at a cheap price. She supplied the deep cleaners, the stagers, the handyman to fix up things that needed repairing and a photographer who all did amazing work at a cheap price (notice I didn't say reasonable because the prices were better than reasonable). There were some unforeseen hiccups with the sale of my home that were found during the inspection. Peggy was on it. The next day she had people out to my residence getting the problem remedied and she stayed on top of it until the problem was fixed. My place was sold for way over asking. So you can bet I'll be calling Peggy with any future real estate transactions I have, and that I'll be referring all my friends and family her way. If you want a real estate agent that treats your sale/purchase like it's their own, Peggy is your agent!