This was one of the most frustrating fast-food experiences I've had in a long time. I was…read moreovercharged, and to make matters worse, two separate meals were missing items. It's hard to understand how that many mistakes can happen on a single order. When I brought the issues to the staff's attention, there was no apology, no sense of urgency, and no indication that anyone cared. They acted as though it was an inconvenience that I expected the order I paid for to be correct. Mistakes happen, but poor customer service is a choice. Between the overcharge, the incomplete meals, and the dismissive attitude, I left feeling like customer satisfaction was the last thing on anyone's mind. I won't be in a hurry to come back.

The restrooms looked they have not been cleaned in a very long time. The floors were sticky…read morethroughout. My husband observed a male worker leaving the restroom and not washing his hands. Our cashier while not rude, never smiled nor looked at us. The overall impression is a staff who hasn't had solid customer skills training and no sustained leadership. I realize it's fast food but the vibe was depressing and just ick. Late travel route home and not many options. The food was prepared well but it was a real consideration to not even order because of before mentioned issues. Hunger at late hour won out, but I wouldn't go back.

Review Visit: September 27th, 2016…read more I have been to many ice cream shacks/burger and let me tell you... This may have been one of the best burgers I have ever had. It easily places Top 5 for me. Maybe even Top 3! I grabbed a simple burger with the usual toppings and it was amazing. They are thin patties a la Steak N Shake, but they taste 100x better. For $2 for a simple burger... you really can do no better. I grabbed a small strawberry ice cream and that was pretty great, too! But why not a perfect 5? Well, the cashier was great at taking the order, but the professionalism of the staff behind the counter was a bit immature. Maybe I am just getting old.... They also have quite a few Decatur locations, one in Pawnee, and one in Mt. Zion you can also visit, if you are never in Springfield, IL.

They need to improve on everything. It's the dirtiest and most expensive Krekel's locations out of…read moreall of them. Place needs dipped in a vat of sanitizer and a paint job. The owner is obviously checked out because the place is a wreck and disgusting. Can't afford even to paint the picnic tables I guess. Food isn't great either and takes forever. Used to have a manager who worked here for years and the food was better. Since he has left and the owner is there, place is a mess. Burgers aren't the same anymore and again paying way more than any other location by far and their rent is no way more than other locations like in Forsyth! Btw, Forsyth is the best location for all aspects- clean, food is always good and the staff is amazing! Worst Krekel's out of all of them.

Owner SUPER welcoming and nice. We had walleye (really crisp and good--no fishy taste or smell, not…read moregreasy, so it was fresh), fries were hot and tasty/more upscale than ones at fast food, crispy wings, fish sandwich: our 12 year-old said was good and a long sandwich with a big fillet not square--fish shouldn't be square! Hush puppies crisp and pillowy. Prices great for seafood. Make this place popular! We ordered to-go.

The fish is great. Customer service is great. Fries are great. Coleslaw was warm and gross …read more. smelled like it was spoiled.

The burgers and crinkle cut French fries are super delish...!…read more Very affordable for a big family that just wants to dine out for a fresh home-cooked hamburger! On Saturdays its fun to go and see all the kids laughing and enjoying there meal..whatever it may be.. The custard icecream is a winner!

The food is delicious especially the ice cream. Surface is great. They get it quick and easy to…read moreyou. Obedience is great too because of how nice tables are, but I will say that they do not take care of them as well as other people do in different restaurants.

I like the order ahead option but you will need the app. The chicken is good - the best way to…read moreenjoy it is eating in, the fresher the better. The service is always good and staff friendly. Also, open until midnight is a plus as I'm a night owl. It's just a bit pricey. I can make my own fries and coleslaw - but that chicken! When I give in to my cravings for chicken I will always pick Cane's.

The absolute worst Raising Cane's I have ever been. Went to the counter to order the young man…read morenever once said hello, what can I get you, literally nothing even after I said hello to him. The food wasn't even warm. Only 2 tables with people in the building the manager walked around and not once spoke either. I will never be returning to this location again.

Route 66 100 year plus gem! Horseshoe sandwiches and super friendly staff! He overheard it was my…read morebirthday and gave me a treat ! Appreciate the kindness!

a bigger Sloppy joe version of a white castle slider with excellent crispy fries and super friendly…read moreservice The Maid Rite is basically a slider but with loose sloppy joe meat (no sauce) with pickles for that nice tartness that goes great with a white castle slider. Fries are thin and crispy, sooo good Staff are super friendly. Place is dated but go for just an enjoyable time.

Food is always great and the owner is very kind. Also the wait time isn't long. Definitely…read morerecommend!

California Kitchen is always consistent! The food comes out hot, fresh, and at a good price…read more Sometimes there's a bit of a wait, but that's because everything is made to order and worth it. My go-to is the buffalo ranch wrap with cheese fries. Absolutely delicious! There are lots of ways to order--at the window, by phone, online, or inside. We dined in for the first time and the restaurant was neat, clean, and had modern, up-to-date décor. Definitely recommend!

Bringing the flavors of Chicago to Detroit's suburbs…read more Large dining areas with plenty of tables and chairs and booths. Order in the app, on the kiosk, or at the order desk. Krystyn took our order and helped us with the menu. She's very kind. #1Italian Beef Sandwich combo: fries and a drink. Maxwell Street Polish (my favorite) Chocolate cake shake. IYKYK Cheeseburger for grandma. She said it was ok. Free slice of chocolate cake for my hubby for his birthday!

DATE & TIME: August 8, 2026 @ 6:30pm…read more WAIT (how busy): All 3 kiosks were being used and there was a couple at the counter. Several tables were occupied but there were still plenty left. AMBIANCE: Very neat place to visit, decor is beaming throughout and each location has different decor, noise levels were standard not loud. CLEANLINESS: CUSTOMER SPACES (lobby, seating): Appears clean BATHROOMS: Were clean and nice size. SERVICE AREAS (kitchen, behind counters): Appears mostly clean for a restaurant. STAFF: CASHIER: Did not apply, used kiosk. OTHER (manager, buser, bartender): No other interactions made. SERVICE: Service in average speed, they are making all the orders fresh. FOOD &/or BEVERAGE: Beef & Italian Sausage Combo TASTE: very good flavors, ordered extra dipped (would not do that again, way too mushy/falling apart). Fries were really salty (was not a fan of the salt amount), tea is good, not overall sweet. SIZE: average PRICE: $19.17 9 pcs Chicken Tenders Combo TASTE: tenders are good but not my favorite, sauce was delicious, fries again too salty. SIZE: small tenders PRICE: $16.07 Rodeo Burger Combo TASTE: burger has really good flavors, juicy, nice bun. The onion rings are average tasting especially for price (reminds me of BK's rings), cheese sauce is good but overpriced. SIZE: average PRICE: $16.87 OVERALL THOUGHTS: Paid $80.85 for our family of four. Ordered at kiosk so had very limited interactions with staff members. Food is delicious but a bit pricey. WOULD I RETURN? Yes

This place is dangerously good. The food was absolutely delicious, the portions were HUGE, and I…read moreloved that you can customize basically everything to your heart's desire. One of the best part may have been the people. Everyone working there was so incredibly nice and genuinely seemed happy to help. They even let us taste-test the sauces before choosing. 10/10 recommend!

Food was amazing! Service was exceptional! Establishment was clean and welcoming. Definitely…read morerecommend this authentic cuisine!

Very good food but the wait through deliver was way too long I thought I would be 30. We arrived at…read morea picnic and it took 30+ minutes to arrive but the food is really good would suggest

It's the best sub I've had in a long time! I wish they were closer. Being a chain it was fabulous.read more