When I purchased my home their magnet was on the refrigerator so I utilized their services…read more(encountered a few hiccups), 14 years later I trusted them again and purchased my new HVAC system from them. Terrible customer service when I attempted to get a simple rebate code. Once I put something in writing I got the correct information which I was told didn't exist. Just skip them and use another company.

NEVER let these guys in your house…read more I first called them to work on my boiler. They charged me $300 bucks, found out later, they did not fix the problem. Then that night, my pressure relief valve on my hot water heater failed and soaked my basement. I made a HUGE mistake by calling the same company to send out some plumbers to fix the issue. They replaced the valve then came up stairs and said there was an error code showing low pilot light, but not to worry should resolve on its own. So they left. As I walked downstairs I smelled the strongest stench of natural gas I have ever smelled. Turns out these yahoos left a gas connection very loose. Which explains the low pilot light, because half the gas was leaking into my basement. Luckily someone was there (who actually fixed the boiler, AJ Micheal's tech) and he found the leak and tightened the connection while I scrambled to open windows. So of course I was upset that the plumbers almost blew up my house and killed my entire family. Called the dispatcher who essentially said, " well the leak is fixed and they are onto the next call so what do you want us to do?" Took 3 or 4 days of calling to get a supervisor on the line. Who did nothing for survive recovery. The plumbers who Albright Mechanical sent to my home were incompetent and dangerous. furthermore, the company showed zero urgency in addressing the situation. I truly hope they don't kill any one.

Hired Wayne to replace my AC/Heat pump unit. The old unit had issues, Wayne's recommendation was to…read morereplace the unit. That was Friday. He returned on Wednesday and had the new unit installed and running in about 4 hours. I would recommend Wayne for any HVAC work.

Wayne is the only company I will use at my house. Had three other companies provide me quotes on a…read morenew AC and Furnace system for my house, Wayne was the only one who provided not only the best system, but also the best value for the money. His work and crew was top notch, he took the time to walk me through the whole system, things to look out for in the future. Did not try to upsell me on things I didn't need like the other three prior companies and took his time to do the job right and clean up after himself leaving my home looking better than it was before. Wayne is the man and I can't thank him enough he will get all my HVAC work moving forward!

It is the kind of news that makes you sick to your stomach: you need an entirely new HVAC system…read more Heating AND air. This is the news I got from Eddie Hughes (and two other HVAC companies). We chose to use Hughes because when Eddie came to the house to give the estimate, he quickly and expertly diagnosed (and explained) the issues in terms that my husband and I could understand. He also answered multiple phone calls as we had a lot of questions. Part of the plan was to add a large basement return which entailed cutting through drywall (you can imagine how messy that is) into a wall in our finished basement. The new return is there but you would never know it was installed that day! Matt and Steve didn't leave one speck of drywall or dust (amazingly). I can't say enough about Hughes Mechanical and the great, honest work that they do. Do yourself a favor and use this company.

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

Very professional. Fixed my issues with AC quicky and efficiently. Couldn't be happier with service…read morereceived. Highly recommend this company

I was vert impressed with this company from the start. Jonny the owner showed up in a mask and…read moreprotective gear, client safety is paramount with SRM Mechanical. My HVAC system was busted and we desperately need the work to be completed ASAP. The entire system needed replaced. SRM discussed all of our options, and offered innovative instillation recommendations and very affordable pricing. From start to finish SRM explained each process and what was happening. Honestly, I have never seen someone accomplish so much work in such a short period of time. The Experience of SRM Mechanical was very evident. Also, as someone that is concerned about COVID-19, the owner explained a new system that uses infrared lights that can be installed in my unit to combat the COVID-19. We are thinking about getting SRM to install the system in our house. We have two separate HVAC units in our home and will definitely call SRM mechanical to replace that unit as well. If you are looking for a qualified and competent HVAC company we highly recommend SRM Mechanical.

My husband an I recently purchased our in the Baltimore/Parkville area. Scott was recommended by…read morethe previous owner. Today was the second time we've reached out to Scott and I gotta say he was right on time. Scott is courteous and very professional. He fixed our A/C unit and also provided us with the part we needed. If you're ever in need of HVAC Services, call Scott; he knows what he's doing and he won't break your pocket.

Scott is our go-to person for all of our heating and air conditioning needs. We have been using…read morehis services for 10+ years and have never been disappointed. He is always willing and able to troubleshoot your problems on the phone if, for some reason, he cannot make it over. Accepts phone calls graciously, is quick to respond, reliable, dependable, and will not break the bank. I can't say enough good about him, super nice person and always willing to help. If you require a heating and air conditioning person, look no further. You won't be disappointed.

I called MD Heating & Cooling was able to received a same day inspection of my HVAC system. The…read moretechnician Derek Wray was knowledge and very easy to work so I decided to purchase a one-year maintenance agreement. Fortunately, I already had a plumbing and heating service contract with one of their business partners so I received a discounted price for the HVAC inspection and service contract!

After repeated attempts to have my furnace serviced by a company I'd used for many years, I found…read moremyself in the position of finding a new HVAC company. I was on my way to work when I saw two of your trucks (love the graphics). I didn't have time to speak with the two technicians, so I noted the phone number to research later. After reading the reviews, I placed an online request for service. I was contacted within the hour (on a Saturday!) by Billy (weekend tech) who told me he could come that day if it was urgent (it wasn't). He forwarded my request to Lindsay, who contacted me the following Monday. She explained pricing options and scheduled service for the following day. The service tech (Bill) was great! He arrived on time, assessed the issue, and completed the repair. He answered all of my questions (even the dumb ones)! I could tell he enjoys the job and takes pride in his work. To say I am impressed with this company is an understatement. From start to finish, this was a stress-free ordeal. I am now a proud member of the Comfort Club and highly recommend Maryland Heating and Air!