Mr. Matt was Exceptional, Professional, Awesome and patient! He explained everything in detail and…read moreanswered all questions. I was very impressed and satisfied. Thank you very much! T

They did an excellent job installing our new AC system and had us back to cooling in no time…read more I highly recommend them!

One of my two AC condenser units that cooled our bedrooms and loft stopped working last night in…read morethe midst of a heat wave right before the July 4th holidays. Thankfully our other AC kept working so we all slept in the living room while we waited for the morning to come to call around for HVAC companies that could come ASAP. HVAC Direct was the first company I contacted and Scott came within an hour of the call and got to work right away. And within an hour he diagnosed and fixed the problem (luckily just a shot capacitor) at what I thought was a reasonable price. Scott was super professional and friendly without being pushy with any additional products to sell. He also checked our other working unit just about of precaution. So grateful he was able to come and fix things so fast on the eve before a long weekend in the midst of a heatwave. Would def recommend HVAC Direct again to anyone and would use their business again!

My husband contacted HVAC Direct Heating & Cooling after normal business hours concerning our A/C…read moreunit at our personal residence was ONLY blowing warm air!! Now the previous evening, my husband contacted a large local competitor to check our HVAC system. Technician from local competitor came out and looked out HVAC system, didn't test any components and stated "our compressor was locked & leaking refrigerant and quoted my husband $6k to replace it or we can purchase a brand new HVAC system for $25k!!!" (NOT TRUE!!!). The tech even left our outside power switch unplugged so we couldn't test the system!! SMH!!! We won't contact them for any service ever again nor recommend them to any neighbors, friends and family!!! Joe K, Service Technician at HVAC Direct Heating & Cooling contacted my husband within 20 minutes of him contacting the office the next business day and scheduled a visit that evening. He came out to the house, checked the compressor and quickly diagnosed the capacitor as the problem & replaced it. And Joe K. even showed my husband how he diagnosed the capacitor as the issue NOT the compressor leaking refrigerant as stated by local competitor!! No refrigerant leaking at all!! Compressor in good condition!! In addition, Joe K., checked the wiring, fan, all associated parts and cleaned our a/c unit. No issues at all!! Just some cleaning needed!!! HVAC in excellent working condition AGAIN!!! In addition, he checked our furnace, cleaned some our internal components and showed my husband some DIY things to do to maintain our HVAC system throughout the year!! Amazing work & Professionalism by Joe K!!!! I returned home from business travel to a COOL & COMFORTABLE HOUSE!!! ALL Work completed in an HOUR!!! (less time than the large local competitor spending 2 1/2 hours trying to sell my husband a new HVAC system)!! Joe K. was amazing, excellent communicator, knowledgeable and very professional!! Highly recommend HVAC Direct Heating and Cooling!! Great Pricing for Service Plans & Parts, Excellent Technicians!! You can't go wrong with Joe K. & Scott at HVAC Direct Heating & Cooling!! 5 Stars*****!!!

Came home from vacation - BGE had replaced meter and I had no gas in home. BGE got stove and water…read moreheater working, but said furnace needed new igniter. Sines inspected my very old furnace and found two big cracks that were leaking carbon monoxide into my home!! I know now it was affecting my physical, mental, emotional health! Sines replaced furnace and also solved another problem -- rescued cat had peed in the vents (registers?). Other companies would clean, but not replace ducts. Sines replaced several ducts. Furnace and ducts were taken care of quickly and at a surprisingly reasonable cost. The HVAC workers were polite, personable, efficient. Wonderful service! Cannot recommend Sines and Sons enough!

Called for estimate to install a pre purchased ductless aire 18,000 BTU split unit in garage and…read morewas told job was pretty straight forward since I had all of the parts required in the kit and the electrical work is already completed. Given and estimate of $3,000 to install. Not at all sure why it would be double the cost of the unit to install. I wasn't expecting that.

Prompt and professional service provided by thecowner of the company Nestor. located the problem…read moreimmediately and was repaired just as quickly. No upsell or replacement discussion occurred. I asked him to clean the filter and the bottom of the unit after he replaced the broken capacitor. And he quickly did so. All was done at a very reasonable cost. I highly recomnend Nestor and his company for and HVAC service you may require, Skip

This is my new go-to HVAC outfit. I have had nothing but good experiences! I had problems with…read morethe HVAC not working at a house I own and after another outfit failed (expensively) to fix it, Nestor came in and correctly diagnosed it as having a dirty outdoor condenser unit, aside from just being old. They cleaned it out and it worked for a year. Then it failed entirely and they gave me prompt emergency help despite it being the weekend. I had them replace it with a new heat pump version. Nestor gave me great knowledgeable advice about the options and how to navigate the 2025 change in the refrigerant regulations. Very competent and very competitive rates!

Truly excellent work, customer service, response time, and professionalism. Kevin bends over…read morebackwards for us and and is an incredible problem solver/investigator leaving no stone un-turned to figure out the problem so he can remedy it in a timely and cost effective manner. The text and email updates are great way to plan your schedule because you know exactly when you are scheduled to receive service, when he is on his way, etc. I would recommend Bayside Heating and Cooling to 10 out of 10 people. What a truly amazing, local business.

I contacted Bayside Heating & Cooling in Severna Park Maryland for an AC unit replacement quote…read more The owner Kevin McClain visited my home on May 21, 2026. The estimate I received included a full furnace replacement I never requested, totaling over $25,000. When I asked for a revised AC-only quote, Kevin declined via text message citing workload. No explanation was offered for why a simple quote revision could not be provided. Disappointing experience from a company with such a "strong" local reputation.

I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Did a great job when my "New" HVAC system on my home I purchased a few months prior started…read morecollecting water. The tech Brandon was knowledgeable and kept me updated the entire time. The only reason I wouldn't give it five stars is because whomever I booked with didn't properly explain how the pricing worked beforehand which would have influenced my decision to use this company or not. The overall total was pricier than expected due to this and the price of parts but well worth it as my AC is functioning better than ever. Other than that great work!

My 16 year old HVAC unit died on me in this heat wave and Alex, Wyatt and others at Barstow & Sons…read morereplaced the entire system within 36 hours of my first call! The technicians were nice and professional and the Rheem and labor was priced below other quotes, very reasonable. I highly recommend them!

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for…read morethese appointments. That qualifies as horrible customer service.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

I needed the anode rod replaced in my hot water heater. Staton's communication and scheduling were…read moreimpressive, but the guy who came out really pushed an expensive monthly payment plan and then quoted me over $2,000 to replace the anode rod. I'm 70 and live in a nice waterfront house so I'm thinking that I look like an old guy with more money than sense. I said no thanks and hired a small-firm plumber who did the job for $175.