When I purchased my home their magnet was on the refrigerator so I utilized their services (encountered a few hiccups), 14 years later I trusted them again and purchased my new HVAC system from them. Terrible customer service when I attempted to get a simple rebate code. Once I put something in writing I got the correct information which I was told didn't exist. Just skip them and use another company. read more

NEVER let these guys in your house. I first called them to work on my boiler. They charged me $300 bucks, found out later, they did not fix the problem. Then that night, my pressure relief valve on my hot water heater failed and soaked my basement. I made a HUGE mistake by calling the same company to send out some plumbers to fix the issue. They replaced the valve then came up stairs and said there was an error code showing low pilot light, but not to worry should resolve on its own. So they left. As I walked downstairs I smelled the strongest stench of natural gas I have ever smelled. Turns out these yahoos left a gas connection very loose. Which explains the low pilot light, because half the gas was leaking into my basement. Luckily someone was there (who actually fixed the boiler, AJ Micheal's tech) and he found the leak and tightened the connection while I scrambled to open windows. So of course I was upset that the plumbers almost blew up my house and killed my entire family. Called the dispatcher who essentially said, " well the leak is fixed and they are onto the next call so what do you want us to do?" Took 3 or 4 days of calling to get a supervisor on the line. Who did nothing for survive recovery. The plumbers who Albright Mechanical sent to my home were incompetent and dangerous. furthermore, the company showed zero urgency in addressing the situation. I truly hope they don't kill any one. read more

I appreciate the plumbing service we have had from Albright's. They have a sharp master plumber. All of the technicians are professional, polite, friendly, and competent. Their prices seem reasonable to me. read more

I had a leak in my toilet which was causing issues in the wall. When I requested a response from Albright's I specifically mentioned that I have a speech impairment and that texting was the most efficient way to communicate with me. Tracy responded within about a half hour of that request via text and asked me when I would like to make my appointment. I asked if any openings were available today and they responded with yes, so I set that up. Jesse and another repair person came out to my house within the allotted time window, and were very cordial and professional. They were upfront with their pricing, and explained what they believed the issues were. They were also very specific to note that the cost might increase if the issues required further investigation. Fortunately for myself and my roommate, the issues appear to be as the repair people suspected. No more leaky toilet or kitchen sink (the sink had been an issue for awhile). I highly recommend this company for their promptness, professionalism and all around cordiality. They also appear to read the requests for individual accommodations (i.e. texting over speaking on the phone). read more

Our condominium association had Albright's Mechanical auger kitchen waste-stacks for 120 units of housing. The cost was reasonable, the work was started quickly and completed ahead of schedule. Albright's office staff organized the residents efficiently and the entire process ran smoothly from start to finish. The association was very happy with the work. read more

If you want something to actually get fixed, call a different company. We called Albright over 3 weeks ago because our AC wasn't working. They sent someone out about a week after we called. He assessed the system and gave us a diagnostic, then said he'd be back out Friday at 11:00. On Friday around 3:00 pm another tech showed up. No they did not call to give us a heads up that they would be 4 hours late. We expected our system to be fixed on this visit, but nope. The second tech spent over an hour and a half doing ANOTHER ASSESSMENT! Guess what? He gave us the SAME report as the tech who had come out earlier in the week. They said they would return by Wednesday. Well, Wednesday came and went. We called and they said "next Wednesday for sure." We ask if they will be FINALLY fixing it and they say no. They are now sending out the main tech to look at it. I'm calling another company. How many times do they need to assess it to keep coming up with the same report?! I don't need it assessed again. I need it fixed! Moral of the story; if you want your system assessed to death, call Albright. If you want your problem to be fixed, DON'T call Albright. read more

I really appreciate how responsive and available Albright was when I called to have them unclog the drain on my HVAC. I like how they always knew what I was talking about and I could understand their lingo when giving me expert advice. I didn't feel pressured in any way either. Jobs they did were clean and no stress operations, looking forward to their oversight on my unit in the future. read more

Paid $200 to get my boiler serviced about two months ago and they still have not done the job. They did come back a month later and I thought it was for the boiler but no, it was for another service and they said $700 please... it felt like an ambush. read more

Albright's sent their repairman Dan and he did a great job, he was friendly and took his time to make sure that the job was done right. He was all the way across town but got to my home in no time. 30 mins later everything was back to normal. Hopefully I can not need to but if I needed service again I'd definitely call them. read more

QUALITY SERVICE AT EXCESSIVE HOURLY RATES!! We paid over $250/hr for labor in replacing a well. This time includes a 30 minutes round trip to Home Depot to buy the pump that Albright later marked up the price on. Our well pump went out, and Albright sent someone quickly although it was during business hours. The technician confirmed that my well had gone bad. He went to HD to buy the pump and replaced the well fairly quickly. I did appreciate learning more about my well while helping the technician but a flat fee of $989 for a $405 pump (HD price) in only 2:15 of time seems very high. The repair was in the middle of the day and the technician admitted he didn't have other work on his schedule which makes us question all the extra markups. We asked other contractors, and typical rates start at $75/hr. Hence use caution and prepare to pay a large premium for Albright's work. read more

We called the company on a Sunday afternoon as when we turned the air conditioner on at my 98 year old mother's house,, the fan was not working. This was an emergency and they showed up on the stated time and replaced the motor and relay. It was an expensive visit but we were glad that we could get it fixed the same day. My only issue with the company is that when I called them after we received the invoice, I inquired about a senior discount. After a number of calls to the company, I was told that it needed to be requested at the time of service and they couldn't (or wouldn't) revise the invoice. A shame they couldn't honor that for a 98 year old woman. read more

Called for a quote. The young lady helped me out and scheduled for the next morning., we were told between 8 - 10 AM. Our door bell rang at 8:15. Nathan looked the job over and we were satisfied with the quote. Not long before the job was finished. Very pleased. Nathan and his helper were courteous and did a super job. The whole process was 5 star. read more

HVAC system wasn't working - previously worked on by another business (not Albright). The Albrights tech came in and I had air with 10 minutes. He was polite and courteous read more

Last week, I called to ask for a repair service on my AC air handler water leaking issue in my basement. My AC compressor is only 4 years old and blowing cold air without any issue. The lady on the phone told me AC diagnostic fee is required! I tried to tell her my AC has no problem but she insisted there will be a $95 diagnostic fee plus any repair. The technician guy came this morning and he was okay (not a friendly way). I told him about the air handler leaking issue and not the AC compressor. Still he did the AC diagnostic and then looked at the air handler. To find the issue was quite straight forward and knowing it must be the pipeline cloaking. At the end, he told me my AC is in perfect condition (duh!!), and a plastic pipe on the air handler cracked and need clean up. It took him a few minutes to fix the issue by replacing the small section pipe and flush out the dirt. The total cost is $95 unnecessary diagnostic fee plus $80 to replace a plastic pipe. My point here is, if my leg sore to visit a doctor, they don't need to have me a full body scan plus treating my leg. Can you just go straight into the problem? What a ripoff! I should have called a handyman instead! read more

I had a terrible experience with this company and just want to warn others. They sent their Z team instead of their A team to replace my A/C unit. I am 81 years old and in all my life, I have never seen a more unprofessional, inexperienced, sloppy pair of individuals. Why Albright would risk their good reputation by sending these two into anyone's home is a mystery to me. I am so disappointed that Mr. Don Albright would think so little of my situation that he would not have told me he was not sending his best people to fix my problem. I could have waited until his A team was available. Not a good way to do business and I cannot and would not recommend this company to anyone. read more

I've used them for years for maintenance and repairs. Two years ago I replaced my air containing unit and this past year I had to replace my furnace (separate units due to my location in Fells apt., and both were more than 22 years old). Both times they were accommodating and fast getting the replacement units installed. They are also reasonably priced. I highly recommend them. read more

If I could give negative stars to this business I would do so happily. The amount of run-around just to get taken care of is sad. I would never treat my own clients with such disregard. Take your hard-earned money to any other HVAC business, you'll be better for it. So of course my AC quits on the hottest day of the year, and the temperatures quickly rise in the house this morning. I contacted Albright's at 11:00am and they have someone call me a short time later and say they will be out between 60-90 minutes later. No problem, I'm sure they're busy. He arrives in the time-frame and takes a look. I told him I know the system is almost 30 years old and may need to be replaced. The tech told me he has nothing to do with that and a short time later tells me the capacitor is bad and he can replace it for $316 out the door. I hate throwing money at a 30 year old system, but need AC in the heat with my young child and he said he has nothing to do with replacing a unit. I agree to pay and the part is replaced. The tech tells me that the new part is in but the fan on the condenser won't come on, but to turn the system off for an hour and then it will work. I ask what happens if it doesn't and he said to call him and it would get taken care of. He left just before 1:00 pm, and a couple minutes after 2:00 pm, I turn the unit on, the fan comes on but doesn't seem to be blowing very cold. I left the system run along with 4 ceiling fans on the first floor on high and a window AC unit on the second floor on high for over an hour and a half and the temperature only dropped a few degrees just under 80 in the house. I called the technician back who said he's not in the area, but he'll send another tech out. I waited for two hours, because I'm sure there's plenty of work in this heat, and without hearing from anyone or seeing anyone, I called back. At that time the initial tech says, well we will be out sometime tomorrow for sure. I explain that I will be working out of town tomorrow, and that doesn't help my family tonight. A few minutes later I receive a call from the second tech who says he would be here by 11:00 pm, a mere twelve hours after my initial call for emergency service. I fully understand being busy, that's why paying an emergency rate was no issue, but Albright's can rest assured that $316 dollars will be the last of mine or my extended family's money they will receive, and they certainly won't be on the list for my system replacement that will probably be in the neighborhood of $5,000, especially if their techs "have nothing to do with that." I guess gone are the days when service actually meant something to those in the service industry. read more

Called Albright at 8:30AM since HVAC was not cooling. Did not think I would have much luck getting a technician since it was very hot and humid in Baltimore and I did not have a contract. I was told a tech was available in the afternoon. Got a call when the tech was on his way at 12:50PM. Problem was diagnosed and repaired (capacitor) by 1:30PM. read more

great local business. knowledgable and reliable. i always request Dean.

Albrights provided a very reasonable estimate to replace our furnace which had been damaged in a water accident. We had been without heat for 11 days when the installation day arrived (Thanksgiving had made earlier installation difficult). We had waited patiently with no heat and anticipated the arrival of the installation crew between 7:00-7:30 am as agreed with Don Albright. By 9 am no crew had come. My wife had to call Albright's to find out our installation crew had been assigned to an emergency commercial installation. We had no heat for 11 days...not sure what constitutes an "emergency", but my guess is they get more money for a commercial install and a premium for an emergency installation. Glad they made their money...we have no heat. Supposedly they will come tomorrow, assuming no other commercial customers need an installation. Would have been nice if they had explained their primary business is commercial and residential is a side part. We could have used another contractor and had heat. Oh well, live and learn. Just beware if you are a residential customer and need emergency heat...Albright's has their own definition of "emergency" and it probably does not include you. read more