Harman Funeral Home (and their Potomac Valley Cremation Center) were truly top-notch for us in every respect. Even though we purchased the most basic of cremation services at a price far more economical than most others in the area, we were provided with truly superior customer service, courtesy, efficiency, patience and true compassion during our difficult time. I cannot imagine it being done better at any price! The option to complete all forms online in advance was very helpful to us, and Kellen was extremely patient & helpful, even as we had various delays on our end. She kept working with us (answering our calls & emails promptly) until we got our act together enough to complete the simple online process. Even though we didn't purchase the options for family visitation or any other services, we were provided full support by phone, email and in any way we requested, including the OWNER meeting us at a time of our convenience at the funeral home to provide us with the ashes. Speaking of the owner, Tim, he gets his own 5-star rating! Our loved one passed in the wee hours of the morning, and I was anxious about the arrangements for picking her up (I needn't have been). I called their number in the middle of the night, received immediate answer from an incredibly courteous & kind person who took the info & assured me someone would call me back very shortly. Within minutes, the OWNER, TIM, called me and patiently answered my questions, assured me in my distress, and never let on that I had caused him to be awakened from sleep in the middle of the night. I HIGHLY RECOMMEND Harman Funeral Home / Potomac Valley Cremation Center! read more

I tried to go a different route, but they left me with no other option. I called them for a quote to lay my father to rest. I asked them to email me the docs in case I decided to go with them, so I could get things going for my father.That's was on 1/13/2025. As for anyone in this situation, I had non stop calls from other funeral homes, family & friends. I never responded to them, so they took it upon themselves to pick father's body up w/o authorization or payment. The company I did hire, called the hospital to arrange pick up only to find out that he wasn't there! I was mortified! The hospital refused to give me any information on my father's where abouts. THEN Kellen from Harmans calls my son And leaves a message that my father was in their care. He was mortified because we discussed the arrangements. I called Kellan and she told me because she had phone number she was able do pick him up & she did me favor because after 3 days his body would go to the state crematory!!!Lies! The hospital and the company I chose confirmed that was a lie, as we had already had a plan in place. Both WVU Medicine & Harmans broke state laws! Neither of them will answer my calls and refuse to give an explanation as to how this happened! They won't respond to calls or emails.They wanted to secure that $ by picking him up! I even told them I'd like to discuss this matter & find resolution before leaving a review! They still failed to respond. No answer doesn't equate to removing someone's deceased loved one without a contract or authorization. Despicable! Do me a favor don't do me any favors! They refuse to return my father's body to the hospital or the correct funeral home! They made them come pick him up which was another 30 mins out of their way. Disgusting! read more

This is a tough one to rate. However, I have used Yelp in the past for this very same service and found a great provider! To start out, when this time comes, you either are prepared or you're not. For our situation, my sister was with my Dad when he passed and by herself. She was required to make a decision late at night alone. She inquired with the folks that were scheduled that night in the Hospice place our father was at, and was referred to Harman. Not a great referral. We wanted something dignified, simple, and respectful. That's not what we received. Our father was a veteran and fought a great battle with cancer. What we received was no one to great us at the door of the establishment at our appointed time, walking around a freezing cold old mansion in the middle of Hagerstown( both my brother and I came from Colorado to be apart of this process) looking for someone to help us. Finally a gentleman showed up looking somewhat disheveled and asked us our names. Seriously?! We were the only people there and we had to be buzzed in at our appointed time! He took us into a very cool room and proceeded to go over paperwork. After going over everything which really wasn't much, Dad wanted a simple cremation with no service or urn, we left. Death certificates were going to be an issue because Dad lived in WV but we were assured that we would be contacted as soon as they were available. Not the case. My sister had to call after 2 weeks to follow up. After 3 weeks, she called again and was told because you couldn't be contacted, they were sent in the mail. Not to mention, we had to call to find out when our father was ready to be picked up? Again, seriously! Apparently he was sent off site and no one could tell us that at the beginning? If you're thinking of using this business for efficient and empathetic experience be prepared to asked many questions! read more

Although it may seem odd to review a funeral home, I wanted to share our experience. From the moment we walked in the door, Mr Harman put us at ease. He was available to speak with us at any time, which was very comforting. I was impressed with how effortless he made this difficult time. My family will be forever grateful. read more