1st : they charge up front 2nd: they don't give full time…read morepaid for (I still had 7 mins left on my massage when it ended) 3rd: accused me of breaking there AC 4th: most of the massage was a back rub not an actual massage - got mad bc I did not tip on a crappy massage. - I have been to many places for a full body massage and this is the worst I have been to. the other two places were in Worcester, Ma and Norwood Ma. Save your time and money.

Good service, great location, been there twoce, near mbta bus & train connections to Boston & Metro…read morewest

come on, people complaining about tips- imagine touching some stranger for 1 hour with all your…read morestrength. (ADAM, I see you!!!!) 50$ + a 20$ CASH tip is so reasonable. Credit cards take out fees from their tip and they probably take ages to make it to the right person. These workers have bills to pay, family's at home, no health benefits, and basically just wait for walk ins most of the day. Sorry Adam but your 20$ tip once a month ain't sh*t. So drop the credit card fees (why the hell would you pay with a credit card when you know cash is preferred at places like this? It's common sense). Pay cash and pay If you don't like it go back to the 100$ + tip massages elsewhere ok rant over , I think this place is legit, good massages, and no frills just as AI describes. Pay cash!

Have been going here for a while with generally good massages , but today's experience , my first…read moreafter their price hike recently , was certainly a bit off putting and galling. The price hike is NOT my problem , but is relevant as you'll see in a minute. I had a 1 hour /$50 massage and tipped $16-17 .. this came to $70 total with cc fees . I got confronted uncomfortably after about "did I not like the service? , and I could get someone else next time , because you usually tip me $20+!" . 1) I do not understand how a 32% tip of $17 isn't enough to hold your tongue, even if it was less than my usual tip of $20. Accept it is wha it is and move on. Confronting a customer on a tip is straight up rude. 2) I rounded up to a total cost of $70 or so , and because of the pricing increase I didn't notice initially, I guess I didn't give my "regular" expected tip as part of the total. 3) the suggested tip at the time very clearly posted (a little awkwardly too ..) was $14 .. which I was clearly above. I wasn't even at the bottom of the minimum expectation. Complaining about a tip from a reliable repeat customer who's never been cheap, what the heck? I would've said this place was 4-5 stars outside of this experience but I found this whole thing very frustrating and rather ruined my day. If I could, I'd go back and drop the tip for that behavior entirely.

Very relaxing massage with Amy. There is plenty to do in Boston and one activity I always avail…read moremyself of is a good massage. And, you can be assured of a good massage from Amy at Balance. Amy is a true professional and a good pleasant person as well. I doubt Amy ever has a bad day. She's always on the upswing. Happier than anyone I have ever met. Her massage skills are good and she uses the time wisely. I usually find an hour plenty of time to get my back in shape and my shoulders and arms functioning they way they should. Even though an hour is enough for the massage to work, I always find myself extending to 90 minutes when Amy is my masseuse. Amy gives a very relaxing massage.

Been there three times with two different therapists. Standard $45/30 min or $60/hr with optional…read moretips. Lisa looks great but didn't get a chance to try with her.

Without a doubt... Steve has a great gift and an intuitive sense of exactly what would work for me…read more I have enjoyed massages throughout my life from the East coast to the West and this was THE best massage that I have had. Steve took the time prior to the massage to talk with me and understood my needs and I felt amazing afterwards. I am back in the Boston area and keeping my fingers crossed that I am able to experience the same relief from my discomfort. Thank you Steve... You are truly a gifted practitioner and a pure delight to know.

There aren't enough superlatives in the English language for me to explain how wonderful a massage…read moretherapist Steve is. I actually am a licensed massage therapist, so have had hundreds of massages and Steve is the absolute best. Besides having magical hands that send you to heaven with one touch, he also has an excellent personality and makes his clients feel comfortable right away. Do yourself a favor and make an appointment with him ASAP!

Tracey gave me an amazing 60 minute massage during which she combined Swedish massage with Deep…read moreTissue work. I was amazed by the gentle manner in which she applied just the perfect amount of pressure to loosen up knots in my neck and shoulder area. She truly works miracles. I didn't feel sore the next day, yet I continue to feel the benefits of her work (I am writing this three days after my visit to Bonsai Bodyworks). As another review states, Tracey's skills as a massage therapist are uniquely and stunningly well paired with her professional attitude and kind personality. It is a pleasure being in her presence, and she makes you feel comfortable from the very first moment on. Tracey's office is an inviting space, and the atmosphere is most conducive to deep relaxation. Being there is like a mini-vacation from your daily routine. Luckily, I had just a few tight areas in my back that Tracey worked on with great skill (and she also showed me exercises after the massage that will help me to avoid getting that tight again). However, I couldn't help but wonder about the profound impact Tracey's work must have on anyone who actually suffers from a chronic condition or is in the process of recovering after an injury or surgery. I highly recommend Tracey, and I won't finish this review without pointing out that one of the most beautiful aspects of receiving a massage from her is that you can feel that she works as a Massage Therapist out of passion and lead by her desire to lastingly improve her clients' wellbeing, life quality and health.

Tracey is attentive, knowledgeable, intuitive, and can feel the issue before you even say "That's…read morewhere it hurts." She also gives great advice on how to care for your trouble areas between sessions. Check her out!

May is tremendous. Her knowledge and application of eastern medicine is refreshingly remediating. I…read morehighly recommend her if you are looking for relief from joint and muscle pain. She is highly knowledgeable and explains what is occurring as she helps you. I highly recommend her. Barry bachrach

May is amazing. I've had 3 massages in the past week and I'm going back next week for two more. I…read morewas referred by my doctor for neck pain and headaches. No more headaches. I feel that all the tight muscles are relaxing, all over. May is very knowledgeable about health and also very nice.

The woman who owns the spa is fabulous and all her girls give amazing massages. I went here for…read moreyears until two separate times recently I went and had an infection afterwards on my back. They don't fully launder their sheets and towels. She has a manual washing thing. I can only assume that's why I got these infections. Very sad because she was the best!

I have massages done by Kai for about a half years now. In the early days, my whole body was very…read moretight. She used warm stones to relax my muscle before the massage to ease my pains of the treatment. I went once a week in the beginning and now I don't go that often because her massage works and heals my muscles. She is very nice and her price is very good comparing to others I know. If you reserve your appointment before the day, you get $10 off too. I recommend her to my friends and family.