Cameron Hartle & Chase Bryne delivered outstanding, professional service--smooth, efficient, and…read moretruly exceptional experience! Saying they went above and beyond doesn't come close. I can't speak highly enough about them. If you're looking for a car this is the place to go.

As the Fixed Operations Director for multiple dealerships (Chevy/Volkswagen/Buick), I'd expect a…read morelot more professionalism. Instead, James Therianos chose to publicly accuse me of withholding an EV tax credit to increase my commission, even though our conversation clearly shows I explained it was dealership policy, not my personal decision. There's nothing wrong with disagreeing with a dealership's policy. There is something wrong with publicly making claims about someone's character that aren't backed up by the conversation. I've attached the screenshots so people can decide for themselves. Very disappointed.

I don't know about the rest of this dealership, but their PARTS DEPT is top-notch! They ordered the…read morecorrect part I needed, it arrived quick, they called me to say it's in, went to pick it up, on the fly I needed new wiper blades, they gave me the correct ones, both friendly and competent Parts people, and all easy without a problem. I'll definitely get my parts from them whenever the need arises. Now I wonder how their Service Dept is...? Thanks Korum Ford!

Service department. I will never take a vehicle here again, or buy another vehicle from this…read moredealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here.

Angello made my first new car buying experience a breeze and worked a great deal for me. I test…read moredrove a CX-50 hybrid before going another dealership that immediately showed me how much better I felt about giving my business to Mazda. Thank you, Mazda team!

This my reply to Austin Dinsmore:…read more Austin, thank you for your reply. You said "we're sorry to hear that you had a disappointing experience with us here at Puyallup Mazda." That's the same word that my daughter used when she said to me "Dad, I'm sorry I referred you to Puyallup Mazda." I said the same word to my friend for referring him to Puyallup Mazda. You also said "That's not the level we aim to provide, and it's not how we do business. We take pride in our customer service and always strive to ensure every visit is a positive one." Those are very eloquent words but I do believe not everyone in your dealership adheres to those principles; one being your sales manager. If he followed your principles, I would not be writing to you and daughter and I would not have to regret referring my friend to your dealership. In my opinion those words remind me of the culture created by Harold Milam in the early 1960's at the present dealership. Harold had nearly 60 years of experience to forge his culture of hard work, truthfulness and ethical behavior. After all, he grew up on a tobacco farm so he was not a stranger to hard work. Mazdas were added to his dealership in 1974. My daughter's mother bought a brand new Mazda 323 5 speed manual in 1987 from Milam Mazda. I drove that " matchbox" looking sedan for years. My daughter rode in that car since she was 4 years old which instilled in her a love for Mazdas. She later bought a 2008 Mazda 3 and a 2018 Mazda 3. Her husband bought a 2012 Mazda 3. Please note that all these Mazdas were purchased from Milam Mazda on River Road. I believe Harold Milam understood what real customer service was because my family purchased 4 Mazdas. His hard work, ethics and dedication to his customers' needs transferred to his employees. Sadly, I cannot say the hard work ethic generated by Harold Milam was evident in my purchasing experience with your sales manager. I believe the non performance of your sales manager contributed to my daughter and myself saying that we were both sorry for my friend purchasing a car at Puyallup Mazda. My daughter texted me saying "It just isn't the same place anymore". I agree with her. I wonder how Harold Milam would feel about your sales manager's behavior. Would he be proud of how business is now being transacted at Puyallup Mazda? Would he consider it a "disappointing experience?" I am looking forward to your reply.

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Great place to buy a car! Great place to get maintenance done! Service department is wonderful!read more

They truly are no hassle dealership…read more But that's just part of the story. Their service department is excellent. The team is helpful and knowledgeable and no pressure. They explained everything and there were no surprises. The big shoutout goes to Sam in the service department. Awesome to work with and just what you expect from a service manager. Her team rocks! Look for a new Subaru go here, need service go here. You can't go wrong going to Subaru of Puyallup!

Looked on their website to buy replacement parts my WRX, total cost on the website was $551. Web…read moresite indicated they has what i need in stock. So, would just dropped in by the part department in person and pick them. I had the parts, put them on the counter and said the cost is $888. I showed them they're priced online. The parts guy said nope you have to pay extra to talk to me for my expertise, and they wouldn't make that order available for a couple of days. That is one hell of a markup, just talk to some guy with a wad of chew in his mouth and tell him exactly what I needed. So I'm gonna go ahead and do my best to make sure the revenue from my friend that gets car serviced there, is zero.

I saw a vehicle on Larson's website that matched my needs. I called to make an appointment to drop…read moreby and see the vehicle. The sales appointment was with Adrian. While the dealerships under the Larson name have a few different locations/lots, the sales location we were working with was setup quite nice. The lobby had clean restrooms, plenty of seating, and a complimentary coffee machine. There are some historic vehicles from the Larson inventory found in the lobby which are fun to view. We did a quick test drive, and moved on to negotiations. I had done quite a bit of research and took an online car buying class of sorts. So I had some tools in my negation arsenal. It took some haggling, and I didn't get the price adjusted too much, but I paid sort of what I was expecting - what was reasonable. With the OTD price agreed upon, I was introduced to the finance manager Ron. He ran through the typical packages offered to protect the vehicle. However, I was fine with the standard warranty, so I didn't purchase these products. Still, listen closely as some may find them beneficial. Overall, I was happy with the process of buying a vehicle at Larson. I would do happily business with them again!

Quoted me 6,500 to work on my truck and they gave me a bill for 9,880 after having my truck for 3…read moreweeks

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

A bit rocky on repairs but all in all the service on my sunroof and windshield was adequate. I…read morewould recommend better communication from them.