Went here last week for a cut, and it's actually turned out to be the worst cut I've ever received (this includes $20 cuts I got in high school). I have long, straight hair, so it's pretty hard to mess up terribly. I asked Sarah to maintain the kind of cut I had -- long, slightly curved in shape at the bottom, with very subtle layers along the last inch of my hair. I actually explicitly said "I love what I have right now [naming the same features I just named], I just need the ends cleaned up while maintaining the length as much as possible."
So, imagine my surprise when late in my haircut, I start to see Sarah chopping off 4-5 inch sections of my hair! She didn't ask, just started chopping off huge portions of my hair "because I hate layers" (never mind what I like, apparently!) and because "it grows out better this way." Again, without asking, and going against what I said earlier about just cleaning up the ends while maintaining the length. This wasn't an occasional strand or two that got snipped, but actual *clumps* of my hair. I ended up losing about HALF the volume of the last several inches of my hair, which makes my hair look incredibly thin and like I'm trying too hard to grow out thin hair that just doesn't have the thickness it should have for the kind of length I usually have.
I've grown my hair out for years and loved its length and fullness. I usually get a lot of compliments on it, but am pretty sure that won't be happening any longer -- at least in the next year or two until this damage to the body of my hair can be grown out and cut away. I was simply stunned when this was happening and froze up -- I'd trusted that Sarah knew what she was doing, because this place seems so highly reviewed -- but no. What's left at the ends of my hair is cut bluntly and doesn't lay flat or in the same direction. Basically, really low-skilled cut (but at a high-end price), and I've lost somewhere between a year to two year's worth of volume/growth. I've given it about a week to see how it's washed out, as I've used my own products and styled it the way I usually do, etc, but it's just not working.
Finally, I should add that I really wanted to like this place! The salon is bright, everyone is friendly, and they seemed smart but relaxed and low-key. I had a good feeling when I walked in, and until the very end when Sarah started chopping off huge parts of my hair willy-nilly, I was sure that I'd be back. No longer. It's also especially disappointing because when I called, the receptionist asked if I had a stylist preference, and I responded "no, since I'm new, but anyone who might be especially good with long hair would be great!" Someone who simply starts chopping off huge sections of someone's hair without asking is not what I'd categorize as someone who's good with long hair.
Not really sure what to do at this point, but I've signed up for Yelp just to write this review -- it's that bad. I've really just been horrified by this whole thing (not having half my hair now) for the past week. I take a lot of pride in my hair, or at least I used to, and now a huge chunk of it is no longer there. Really horrifying. read more