I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

Was given multiple options for a new unit; chose one and equipment was ordered / installed…read moreflawlessly. Josh and team were extremely professional and did a nice clean job including custom fit sheet metal outfitting the unit to the house. Would without hesitation continue to recommend Tidewater Pro Air for any and all HVAC needs!!

This company is awesome great customer service eager to please and very accommodating. Whenever you…read morehave a specific request they find away to serve your needs. Always professional with the greatest attitude of attention. The care given to servicing and maintenance couldn't be better. Everything is too expensive these days, they even have value at best at least that's what I've found. My service request times are always on point. I've even had after hours and they came right out!! Wonderful!! Thank you, my heating and cooling company of choice!!

This is the second time I called Mason and son to do plumbing work in my home. The technicians…read morearrived as they said they would and didn't waste any time completing the work with excellent results. each time the plumber Diagnosed the problem and completed the repairs quickly and professionally. They replaced a leaking disposal on the first trip and two weeks later I called them back to diagnose and make repair to a leaking toilet flange and seal. Highly recommend them and will use them in the future if needed!!!

Late last week I called to get a quote for my spicket repair job- the receptionist was very…read morefriendly who answered my call and took down my issue. Not even 10 minutes later I was called by Dave (I assume the owner) to discuss the issue in detail. He quoted me a max price for the job- which by the way was way less by 60 percent of the initial quote. This is a great surprise for me as a single mother who doesn't plan for repairs (I know it's terrible and I should). The plumber Justin was good with communicating his arrival time and was friendly the entire time he was there. I can be a talker and he didn't seem annoyed at all lol. I would definitely recommend this business and plumber as I had a great experience. I will definitely do business with this company again.

Mr. Sears came out to my home throughly inspected my system then gave me options no pressure…read moreto do anything until I was ready to purchase my new hvac unit and he delivered once again excellant service I'm extremly satisfied becuase of Mr.Herman Sears will highly recommend A1 services becuase of him can't say enought about him he gives 100 plus satisfaction......

He is very very acknowledge about the ac unit. He explained the system to where someone like myself…read morecan understand it. 10 out of 10 and I definitely will remember and recommend to do all future work.

Bill solved our issue in the simplest and quickest way possible. He was very responsive and…read moreclearly put the customer first. Bottom line, he sets a high bar for solving your exact issue (in our case, with our AC air handler) and not trying to charge a fortune (great value). A++ and thank you!

We requested water heater replacement. Bill and his son were able to come out the same afternoon to…read moretroubleshoot it. The next morning the new heater was installed for a decent price, without mess, and without issues. Very very professional, knowledgeable and friendly, would hire them for all future plumbing and H/C work.

We purchased an existing house 4 years ago which had a dual-fuel HVAC system. I contacted the…read morecompany I used for many years at our old house which I was very happy with but, they didn't seem to understand the system. I did a little research of reviews for HVAC companies in Chesapeake and found Simmons had great ratings. I found quickly why they had 5-stars! My previous HVAC contractor had been out twice and I was left with, " you need a new thermostat" and left with a cold house. That's when I found Simmons. They were very responsive and were out within 8 hours. The technician was very polite, professional and explained everything about the system (since I was unfamiliar with a dual-fuel system). He identified the problem and made the necessary repairs quickly. Having had a great experience then, I put the system under contract with them. Since then they have not let me down. They have kept my system in excellent condition. This week I suddenly had an issue with heat. Called and had a technician here within 3 hours. He got the system working but the next day I had the same issue and on one of the coldest days the system was out again. I called after hours and within 15 minutes had a call back from the on-call tech who said he would be here in 20 minutes. He was. The problem was so minute, a loose connection, but trouble shooting that was a pain for him, but he found the problem within 15 minutes. Simmons is my only HVAC system contractor. I know the age of the existing system and understand it only has a few years left in it. I feel confident that Simmons will keep it running great and when the dreaded day comes, it will be Simmons technicians installing a new system.

My heat pump needed repair so I gave them a call. They can take a look at it in 2 to 3 weeks.read more

We had a new system installed in November 2023 and it works great…read more However since then we've tried to get a maintenance contract and haven't been able to do so since 360 Air Tech has partnered with another company. Originally had a call to do the maintenance on our new unit but they called and cancelled. A new appointment was never done and I am not happy with scheduling considering Vlodymyr was the one who first gave me the info and pricing. Talked to Russell's Mechanical who is now doing the maintenance for 360 Air tech. Currently waiting for billing to contact me with pricing for a maintenance contract. I hope it is what I was first told by the owner of 360 Air tech. I will do another review later.

We've used 360 Air Tech for HVAC service several times already since moving to Williamsburg in May…read more2023. We were lucky to get the same tech all three times - once to seal up some leaky ducts in the crawlspace, once to remove an old wireless thermostat and install an Ecobee, and once to figure out why our system was calling either Aux heat or humidifier but not both. Volodmyr was prompt, knowledgeable, and friendly. Highly recommend 360 Air Tech!