Where to start? I'm Old School. Trust is earned, not given. I'll ask questions and question the answers. For me to give 5 stars a company REALLY has to be top drawer and impress me. If you've read some of the other reviews I've written you will know I set the bar high and am very direct and work hard to convey my actual experience with a firm. That being said: Our 19 year old central AC system was on the way out (Nobody makes R22 anymore), and I had talked to 4 or 5 companies, getting quotes for a replacement. Kurtis from Smiley's really impressed me with the time he took to understand what we wanted and his careful pre-inspection of what we had. The quote was very reasonable. I had told him we were going with his company and we had an appointment to sign the paperwork. Then BAM the old central AC system died at the start of the great 2020 record heat wave. Kurtis quick got us on the schedule. The crew showed up on time and checked everything before they started ripping out. They noticed some....oddities about the old system and had some questions and clarified everything before proceeding. They got the old system out and the new system in, explained the programmable thermostats and lit it off and..... I was confused. The OLD system used to make a decent wind in the house, one you could hear! Would this new system actually cool the house? As we were talking and they were explaining the new system to me the temperature in the house was dropping....at 3PM on an almost record hot day in July! OK, Yes, this new quieter central AC system will cool the house quite nicely! They explained the differences in my old and new system so I could understand what I had purchased hand how they would be different. Kurtis stated he would check back in a day or 2 to make sure it was all up to spec and answer any questions that had some up. They were amazingly patient with me. The difference between a properly set up AC system and one that isn't is tantamount to having an old car that makes noises and smokes when you step on the gas and then buying a new car that interfaces with your cell phone (How do I know the tranny shifted gears if it doesn't make noise!) I cannot say enough about how good my experience with Smiley's has been and how happy my wife and I are with our new Trane system. I cannot adequately convey how patient they were with a grumpy old man who was wondering why the air isn't howling out of the vents like it did with the old system. Trust has been well earned! All I know is we're sitting in a cool house and don't have to turn up the volume so we can hear over the noise from the central AC and we're very happy we chose Smiley's. read more

I have been planning to replace my HVAC system for a while. It was 19+ years old and I had spent close to $1000 over the past few years applying "bandaid" fixes to keep it operational. Smiley's HVAC had done work for both my brother and my Parents and they were both pleased. I had called Smiley's and 2 other HVAC companies to come give me replacement estimates about 18 months ago. They ranged in price from $6000 to $15000. I finally decided to bite the bullet and get the work done. While Smiley's was not the cheapest estimate, based on the reviews here and on Angie's List, and my families experiences, I decided to go with Smiley's. I called on Tuesday 12/18/2018 and was Helped by a very cordial young lady on the phone. She told me Larry wasn't in the office but he would call me back as soon as he picked up his messages. Twenty minutes later Larry called and we set up an appointment for him to come back and give me a new estimate on a replacement system on Wed 12/19. This estimate was very slightly higher than the one from 18 months prior but I expected that. Larry showed up promptly and did a thorough evaluation of my existing system. He was extremely knowledgeable and helpful in his explanations. Part of my HVAC system is in my attic and I asked about moving it down into the garage. Larry said that could be done but probably wasn't a good idea. I expressed concern over condensation leaks I've had in the past and he understood. He was very thourough and patient in explaining the mitigation he would put in place to prevent any future leaks and also explained why moving the components into the garage on a house sitting on a slab foundation would make any potential condensation drainage much more difficult. It all made perfect sense. Larry got back to me with an estimate that afternoon and gave me a followup call to see if I had any questions. I didn't and asked when we could get started with the work. As this is the week before Christmas, I was expecting sometime next week. I was pleasantly surprised when he said they could do it the next day! He called to make sure all of the necessary materials were in stock and called me back to confirm and 8:30 AM arrival time for his crew. The Crew (TJ, Jeremy, Nick and Dave) showed up promptly and got to work as soon as I cleared them a path through my garage to the Attic access ladder. They worked through the day and by 4:30 PM I had a new HVAC system to include a new additional return air vent. I am extremely pleased with my entire Experience with Smiley's. If you are looking to have a professional team replace your HVAC system at a reasonable price, call Larry! read more

I recently had a Trane HVAC installation done by Smiley's Heating and Cooling, and I couldn't be happier with the results. First and foremost, I was pleasantly surprised by the great price they offered for the equipment and installation. It's not every day that you find a company that provides top-notch service at such a competitive rate. The value for the quality of work is simply unmatched. What sets Smiley's Heating and Cooling apart is not only their great service during the installation but also their dedication to ensuring long-term satisfaction. They go the extra mile by offering excellent warranties and service contracts. The technicians who handled the installation were not only highly skilled but also incredibly professional and courteous. They arrived on time, took the time to explain the entire process to me, and answered all my questions with a smile. It was evident that they were passionate about their mission and committed to delivering the best service possible. One more thing that I really appreciated was how they left the area clean after the installation. It may seem like a small detail, but it's a reflection of their attention to every aspect of the job. However, my experience did hit a bump when a serious communication issue arose during the installation process. But here's where this company truly shines - their leadership stepped in and went above and beyond what I expected. They resolved the issue swiftly and efficiently, ensuring that the rest of the installation went smoothly. It was a testament to their dedication to customer satisfaction. This family-owned business has won my trust and loyalty. I wholeheartedly recommend them to anyone in need of HVAC services. Their commitment to their mission is evident in the quality of their work and their unwavering dedication to their customers. I'm looking forward to many years of reliable service from them, and they've earned a well-deserved spot at the top of my list when it comes to heating and cooling recommendations. I implore anyone looking for heating and cooling services to support local and reach out to Smiley's Heating and Cooling. "Thank you for your outstanding work!" Respectfully, Christian Hernandez read more

Can't say enough good things about Smiley's! They have a great team and amazing service. I had a major issue under my house in the heat of July/Aug. Had a pipe bust but plumber couldn't get to pipe until all the HVAC ductwork was taken out. Ductwork had to be replaced because it had been sitting in water for I don't know how long. Only 2 companies would come out and even give me a quote and Smiley's was one of them. They gave me a great quote and did not charge one penny over and they certainly could have. A job that should have taken 2 days, wound up taking 4 days. They went above and beyond anything I could have asked for. They re-routed my entire ductwork so that I would get the best possible air flow into my house because the company that originally installed my HVAC and ductwork did a horrible job, which is why the ductwork had to be replaced. They hung the ductwork from the rafters under my house so that as much as possible would not be on the ground. The sales manager, Kurtis, was amazing to work with and handled all my questions and texts professionally and in a timely manner. They worked with me and my insurance company to get this issue resolved and with regard to payment. The entire team that came out and removed/installed everything was awesome - TJ, Jeremy, Jake, Brandon, Josh and Dave. They even had to come back out and re-do some stuff under the house because the zone controls were not working correctly for my upstairs and downstairs zones. They stayed at it until everything was completed and done correctly. I would recommend Smiley's to anyone that has any HVAC issues and wants a professional/friendly team to work with. I can't say enough about them and thank you just doesn't do it justice for everything they did to help me. read more

Several years ago, we decided to make the switch from electric heating to natural gas and wanted to upgrade our air conditioning and install a natural gas emergency generator and a tankless natural gas water heater. After contacting several companies for estimates, we decided on Smiley's. Not only were they able to take care of all the installation, but they upgraded our ducting system so the upstairs stays just as cool/warm as the downstairs part of our home. The technicians were exceptional and didn't leave anything behind for us to have to clean up. Fast forward a few years and we took a major flooding hit from Matthew that wrecked our ducting under the house. Smiley's got us an estimate for the insurance company and got everything squared away before the insurance adjuster even set foot in the house. Recently our air conditioner seemed to be struggling. We contacted Smiley's and found out they had a maintenance program where technicians come out twice a year to clean and service the unit. My husband said, "Sign us up!" I spoke with Lisa Millard to set up the service contract. She explained everything in detail and set us up with a monthly payment option that is perfect for our budget. Tim Berry called when he was on his way and arrived wearing a mask and gloves. My husband stayed with Tim during the service and cleaning and could not have been more impressed. Tim cleaned so much gunk and filth out of the system, removed all the cobwebs and had that system looking like it had just been installed yesterday. Regardless of whether we need installation, emergency or routine service, Smiley's has been here with professional, courteous and knowledgeable folks. We cannot say enough good about this company. Thanks for taking such good care of our family! read more

My house needed all of the duct work replaced. Someone suggested Smiley's because they were reasonable and efficient. I called, made the appointment and Brad came out, did a through examination of the problem I was having and explained everything to me in detail (sometimes 3 times until I understood everything properly. A crew consisting of Mason B. and Wes J. came out, and did the work (which involved a lot and had to take several days). They came in the morning and left at the close of the business day, only breaking briefly for lunch. The problem was solved, work completed and cost reasonable. Mason B. and Wes J. were very professional and extremely knowledgeable about their work. I recommend this company, Smiley's, to anyone needing AC work done. If I could add more stars representing excellent, superb, honest and outstanding I would because they all describe the work done for me. read more

First i would like to thank you guys for a job well done!!! Dale, Brandon and it was another gentleman i'm sorry i can't remember his name but anyway you guy's did a hell of a job installing my HVAC duct work and ventilation... It was performed in the most professional manner as possible everything was neatly done my wife and i love the work ethic the three of you display. Keep up the good work!!!! We will definitely be using smiley's again when needed... Sincerly, Brian & Tiffany Diggs read more

We have dealt with several Heating and Cooling Companies over many years and have to say Hands Down that Smiley's is the BEST. Don't get me wrong, there are several local H&C companies that are very good, but the support and service we received with the installation of both our Heating and AC were Top Shelve; not to mention the price was very reasonable! Smiley's is now our go to for all Heating and Cooling repairs/services. Thanks Smiley and Team Greg H. read more

We had our ac completely ripped out and replaced, they notified us they would be a little late and came and introduced themselves and explained all they'd be doing. It took them almost 12 hours. They had to rip out all the old duct work and completely replace it. They were friendly and professional! They made sure to explain what they were doing as they were doing it. I would highly recommend them for all your heating and cooling needs! read more

I got a number of quotes to replace a broken central air system. Smileys quote was significantly lower than the others. In addition they didn't try to sell additional not needed equipment. On d-day the techs arrived promptly and on time. They completed the job efficiently and cleanly. I have another system that will undoubtedly die someday. Smileys will be the company that will get the job. I highly recommend them. read more

I would like to give Kudos to two Smiley workers Kenny and Jeremy who installed a Trane air conditioner and also a electric hot water heater in my house. Not only were they professional and competent but left me feeling very confident and pleased with the products they installed. It was as if they were working on their on homes. Smiley's will definitely be the company I call for future needs. read more

Smiley's continues to excel. I have used them in the past for HVAC replacement and ducting. Today Lewis came out for annual inspection and quickly and ably serviced our gear...showed up promptly and left no mess. Wes is one of their master electricians, he also showed up today and helped me fix some deficiencies around the house. Thanks guys. Will continue to use y'all in the future! read more

Kurtis and Norman are amazing! I had what I thought was a second scare and Norman came out. He walked me through the first issue and the lack of issue for the second call and didn't make my concerns feel irrelevant. Instead he helped me understand and put my mind at ease. Thank you and your team for being so professional and good to us!! read more

I keep seeing all these higher reviews for smiley's. maybe third time's the charm. I'm have been without heat for a month now. Smiley's has been here three times and the heater still sucks. definitely don't use these idiots. I'm renting so I had no choice, you might be able to stop them at the door. read more

Having issue with two AC units. Dorrell was fantastic - quickly diagnosed issues (which required squeezing through a small attic window), fixed what he could, and advised on options for what couldn't be repaired on the spot. Friendly, professional, competent. Highly recommend. read more

We had a great experience with Smiley's tech Anthony Hitchcock. He was on time and professional. He quickly identified the issue and found a solution. The price was very reasonable with no heavy upselling you will get from other vendors in the area. Very happy customers. read more

Smileys recently put in my AC system and I was amazed. The gentlemen were very professional, courteous, and took the time to explain everything to me. I would recommend Smileys to anyone looking for professional and clean service. read more

I highly recommend Smileys Heating and Cooling, and have done so often to friends and such. They are great to work with and stabs behind their products and service. 5 Star in my opinion. T. Barbour read more

Smiley's is very customer oriented and is number one in customer satisfaction. They have been easy to work with and we would highly recommend them for HVAC needs. read more