Front my experience with Russells has been outstanding, both in dealing with office staff and…read moretechnicians. Neil (technician and geo-thermal systems expert) is outstanding. A true professional with many years of experience. Thorough, knows what he is doing. As for communications with the company, from my experience, it has been very good. From my dealings with Melissa Warren, HVAC dispatcher, I found her to be very good at her job: responsive, helpful, courteous, easy to deal with. I appreciate that. Russell's American Mechanical is lucky to have her.

I would neve recommend this company again. We spent 10's of thousands of dollars (with American…read moreMechanical in Virginia Beach) on new gas boiler and new ac systems, only to find out the new company (Russel's American Mechanical) doesn't want to do boilers anymore even though they are the ones who sold and installed it! Don't waste your time with this company, they are not the old American Mechanical with a solid reputation.

Update: After I still had leaking JR sent Joel out today. He found one of the new parts installed…read morewas defective. Joel was extremely knowledgeable & helpful. After the new parts installation he filled the sink with water to create pressure then let it drain. There were no leaks. I'm very impressed with JR Plumbing's prompt response to problems. Update: Kyle came back today to replace the plumbing under my kitchen sink & remove the evil garage disposal. He did a beautiful job. I'm completely happy with his work, timeliness and how pleasant he was. Finding a good plumber can be tough. Finding one that comes in a timely manner can be even harder. I'm in the midst of a major update & renovation of my mid 80's house. When my husband was alive he could do any household repairs & installation. It wasn't his profession. But he was really good at it. Now I have to live in a "Brave New World", Over the years since he died I've used a number of different plumbers, but none that completely met all my needs. Although my kitchen is planned to be the last project I tackle, I had to take care of leaks under the sink that have gotten progressively worse. There will be a 24 hour period when the bathroom vanities are having new countertops, sinks & fixtures installed. My Contractor's plumber will come the next day to connect them. So the kitchen sink will have to be the replacement for the bathroom vanities during that time period. The leaks must be taken care of before then. My Contractor looked under the sink, took pictures and recommended that I use his plumber. He contacted JR Plumbing for me, sending them the pictures and my contact information. I got a call from JR the next day and was put on their schedule for the following day, The company sent a text confirmation with my technician's name & a noon to 4pm window, which suited my schedule well. When the technician Kyle arrived I was impressed by his pleasantness & attire in a JR Plumbing shirt. He examined the area under my kitchen sink & understood what I wanted done. The leaks were in multiple places: the garbage disposal, P trap & the fixture. Since I would be having the sink & fixtures replaced in a few months I didn't want things replaced that I would be replacing again in a few months. I wanted the garage disposal removed & taken to live in a new home, preferably the City of Virginia Beach's Recycling Center. I wanted the P trap replaced and the fixture problem corrected. Kyle's response on the fixture issue made complete sense as I didn't want to replace it at that time. After inspecting he contacted the office & wrote up an estimate, which seemed very reasonable for the work to be completed. After approving the estimate, I was delighted to receive an early next week date for the repair. Kyle completely understood my needs and was an extremely pleasant technician. JR Plumbing is now my plumber of choice.

Do not book this company. I gave them my trust of showing up on time and they failed to do so…read more There was no update and I wasted a work day trying to work with them. Zero customer service whatsover which is already a bad sign.

I continue to appreciate Kings Plumbing. This was the second time I've received service from Kings…read moreand have been very satisfied both times. I needed a minor repair to my toilet. The owner, Ron, quickly set up an appointment, arrived on time, and the repair was perfect and at a very reasonable price. 757-777-9350. Finally, Ron and Kings Plumbing are licensed by the State of Virginia (I always check the state's license lookup before contracting with any trades in the state)

Took a shower and the water didn't drain. Ok. Time to use the plunger. Once the hair AND grit came…read moreout but the water stayed, I knew there was a problem. Called kings at730. He answered the phone and showed up when he said he would. Turns out my little clog was a HUGE clog and a hole in my sewer line. Fantastic Not only did they spare my white recently remodeled bathroom and not drag the electric snake into the house, they didn't take out the toilets and ran it through the roof (the hole in the pipe was tried first but no luck). They got the clog out, patched the hole and came back the next day. I always had water and sewer. And they even checked to make sure my kitchen was good. He took credit card. Very friendly and professional. And according to the neighbors, I got off CHEAP. So call these guys. They're fantastic. I'm saving them for future fun projects because they're a good price and cool dudes

My Navien tankless water heater started leaking internally due to a faulty heat exchanger, so I…read morecalled James from Dr. Plumber. He went out of his way on a Sunday to communicate with Navien and expedite the shipping of my parts. His prompt action restored my hot water two days earlier than expected. From our brief conversations during this process, it was clear that James is very knowledgeable. He also does an excellent job of explaining what he's doing and why, which is rare in his industry. This was my first experience with Dr. Plumber, but I guarantee it won't be my last.

Was here less than an hour for the work which was good. Then the bait and switch. supposed to be…read more250.00 and that didnt work so it was the more expensive repair 350.00 to install a frost free spigot. Which he earlier said was not a good choice the other repair was a simple pvc pipe replacement with a pex line and shut off for another 150. So 500.00 for 2 faucets within easy access. We felt taken advantage of to say the least. Thank you Dr. Plumber!

"We woke up to a leak from an upstairs toilet that then leaked into ceiling of downstairs'…read morebathroom. Not something you want to find on a Friday morning at 7am. Contacted Roto-Rooter and received a call back right at 8am saying they could have someone here in 30-45 min. Austin showed up and was able to determine what the issue was and make the repair very quickly. He also had someone come out with thermal camera to determine extent of damage to flooring and ceiling and advise on it. We could not be happier with the outstanding care and service that Austin and Robert provided. "

Tried calling during plumbing emergency with old pipes I had. Receptionist lady said they didn't…read moreservice my type of system and hung up with out letting me explain

Highly Recommend Baybreeze Plumbing & Gas!…read more We had a tricky gas leak that required pulling a permit, pressure testing, and city inspection. Robin immediately knew exactly how to handle the situation and dispatched Monty and Mike. The whole team handled everything professionally from start to finish. They kept us informed about every detail of the repair, prepared everything for inspection, and it passed with no issues. Their expertise, communication, and attention to detail turned a stressful situation into a smooth resolution. We're extremely happy with the quality of work and the peace of mind they provided. Baybreeze Plumbing is reliable, skilled, and trustworthy--highly recommended for any plumbing or gas needs in Virginia Beach!

Robin and his team are great. I have used them for years at a commercial property I manage in…read moreVirginia Beach. They respond quick, get the job done right and are always reasonably priced.

They came out the next day to fix a toilet and sink problem at my mom's house she let go on for…read moreyears! Pricing was spectacular but more important the Technician, Eddie, was very kind and professional. Highly recommend this company...and I'm super picky!

My garbage disposal broke and I needed a new one. Called my favorite people - Precision Plumbing &…read moreDrain Cleaning. Malik came to my house, on time, in fact a bit early. He replaced the disposal and also fixed something in the bathtub, which I had requested. Malik was friendly, professional, efficient and did the job quickly and well. The disposal now works perfectly. Thank you Malik and Precision Plumbing.

I would like to thank Atomic for reaching out to me regarding my May 10, 2026 review. I appreciate…read morethe fact that this company cares about the customers and the experience they had. The company reviewed my work order and did make an adjustment on the final cost. Thank you

I would like to share my experience with Atomic Plumbing. Please read all the reviews before going…read moreto any Plumber! I had a light flash on my hot water heater and called the warranty department. The warranty department informed me we had to do an elemental check and will need a plumber to come out to check the reading. Once the plumber comes out give us (the warranty department) a call and they will walk them through on the issue. I called Atomic Plumbing and explained to the reception on the issue at hand. Gave her full details needed before the tech came and like most people who wrote the review, I too got a diagnostic fee but mine was 198.00. The tech came out, I gave him the details, and he informed me that an additional 130.00 will be added to the diagnostic fee because he was not informed, he had to make a phone call to the warranty office. I shook my head and said no, I was told the diagnostic fee was only going to be 198.00 because of the short notice and we need a tech to come out today. The tech informed me if he makes the call, it would be an hourly rate. Normally the call will take 30 min to an hour or more, he would have to wait on the call, give out details, and eventually delaying him on getting to the problem at hand. I told the tech the work has already been done; we have a case number already in place and they are waiting for his phone call. Tech said he can only do what the company would allow him to do. I agreed to the new price and the tech made the call. The tech gave the case number, and he was immediately routed to the department. The phone call literally took 11.23 min, I clock it. So, the 11.23 min that he was on the phone I was charged 117.00? 117.00 dollars divided by 11.23 min = $10.41852181656278 per second The tech said he will be back with a quote, gave me the quote and I paid for the diagnostic fee total 315.00 (The tech gave me a courtesy credit of 31.50.). I am getting the service done on Friday with another provider who informed me switching out the part should take no less then 20 min and with a quote that was an 84.939759036145% SAVINGS than what atomic plumbing quote. I am highly disappointed with Atomic Plumbing both with the service and with the hidden fees.