So far so good on our new gas furnace. The biggest issue with this company is communication. The…read moreright hand does not know what the left hand is doing. Getting someone at the office to call you back is a treat (she says sarcastically). The installers were very nice and professional but the office people meh! I am still waiting on a call back to schedule an air conditioner check-up. We will see how it goes.

I signed up for Russell's Heating and Cooling's yearly premium membership, but my experience was…read morevery disappointing. My service appointment was rescheduled twice, which defeated the purpose of having a "premium" membership. When I decided to cancel due to the repeated rescheduling, I did not receive any email confirmation of the cancellation. I also attempted to call at 8:00 AM and was transferred to the membership cancellation department, but no one answered--even though I was told someone would be available at that time. Lack of communication, poor follow-through, and difficulty reaching the appropriate department made this a frustrating experience. I am still waiting for written confirmation of my cancellation and information regarding my refund. I would not recommend this company based on my experience.

Update: After I still had leaking JR sent Joel out today. He found one of the new parts installed…read morewas defective. Joel was extremely knowledgeable & helpful. After the new parts installation he filled the sink with water to create pressure then let it drain. There were no leaks. I'm very impressed with JR Plumbing's prompt response to problems. Update: Kyle came back today to replace the plumbing under my kitchen sink & remove the evil garage disposal. He did a beautiful job. I'm completely happy with his work, timeliness and how pleasant he was. Finding a good plumber can be tough. Finding one that comes in a timely manner can be even harder. I'm in the midst of a major update & renovation of my mid 80's house. When my husband was alive he could do any household repairs & installation. It wasn't his profession. But he was really good at it. Now I have to live in a "Brave New World", Over the years since he died I've used a number of different plumbers, but none that completely met all my needs. Although my kitchen is planned to be the last project I tackle, I had to take care of leaks under the sink that have gotten progressively worse. There will be a 24 hour period when the bathroom vanities are having new countertops, sinks & fixtures installed. My Contractor's plumber will come the next day to connect them. So the kitchen sink will have to be the replacement for the bathroom vanities during that time period. The leaks must be taken care of before then. My Contractor looked under the sink, took pictures and recommended that I use his plumber. He contacted JR Plumbing for me, sending them the pictures and my contact information. I got a call from JR the next day and was put on their schedule for the following day, The company sent a text confirmation with my technician's name & a noon to 4pm window, which suited my schedule well. When the technician Kyle arrived I was impressed by his pleasantness & attire in a JR Plumbing shirt. He examined the area under my kitchen sink & understood what I wanted done. The leaks were in multiple places: the garbage disposal, P trap & the fixture. Since I would be having the sink & fixtures replaced in a few months I didn't want things replaced that I would be replacing again in a few months. I wanted the garage disposal removed & taken to live in a new home, preferably the City of Virginia Beach's Recycling Center. I wanted the P trap replaced and the fixture problem corrected. Kyle's response on the fixture issue made complete sense as I didn't want to replace it at that time. After inspecting he contacted the office & wrote up an estimate, which seemed very reasonable for the work to be completed. After approving the estimate, I was delighted to receive an early next week date for the repair. Kyle completely understood my needs and was an extremely pleasant technician. JR Plumbing is now my plumber of choice.

Do not book this company. I gave them my trust of showing up on time and they failed to do so…read more There was no update and I wasted a work day trying to work with them. Zero customer service whatsover which is already a bad sign.

Found this gem while looking on Yelp. Very responsive, heard back from them in minutes. Ron…read morecalled prior to coming and was on time. Very considerate of my time as I had an appointment and gave a very honest estimate. My outside faucet was ancient and the handle disintegrated. I was unable to shut it off completely as the screw was stripped. Ron came out the next day, on time with a call first. Very professional and got us back in order in no time. The price was the same as the estimate. No double talk or price gouging added. I also appreciated the professionalism from Ron. Other plumbing companies need to take a page from his book. First class setvice! I will be using kings again!

I continue to appreciate Kings Plumbing. This was the second time I've received service from Kings…read moreand have been very satisfied both times. I needed a minor repair to my toilet. The owner, Ron, quickly set up an appointment, arrived on time, and the repair was perfect and at a very reasonable price. 757-777-9350. Finally, Ron and Kings Plumbing are licensed by the State of Virginia (I always check the state's license lookup before contracting with any trades in the state)

My Navien tankless water heater started leaking internally due to a faulty heat exchanger, so I…read morecalled James from Dr. Plumber. He went out of his way on a Sunday to communicate with Navien and expedite the shipping of my parts. His prompt action restored my hot water two days earlier than expected. From our brief conversations during this process, it was clear that James is very knowledgeable. He also does an excellent job of explaining what he's doing and why, which is rare in his industry. This was my first experience with Dr. Plumber, but I guarantee it won't be my last.

Was here less than an hour for the work which was good. Then the bait and switch. supposed to be…read more250.00 and that didnt work so it was the more expensive repair 350.00 to install a frost free spigot. Which he earlier said was not a good choice the other repair was a simple pvc pipe replacement with a pex line and shut off for another 150. So 500.00 for 2 faucets within easy access. We felt taken advantage of to say the least. Thank you Dr. Plumber!

"We woke up to a leak from an upstairs toilet that then leaked into ceiling of downstairs'…read morebathroom. Not something you want to find on a Friday morning at 7am. Contacted Roto-Rooter and received a call back right at 8am saying they could have someone here in 30-45 min. Austin showed up and was able to determine what the issue was and make the repair very quickly. He also had someone come out with thermal camera to determine extent of damage to flooring and ceiling and advise on it. We could not be happier with the outstanding care and service that Austin and Robert provided. "

Tried calling during plumbing emergency with old pipes I had. Receptionist lady said they didn't…read moreservice my type of system and hung up with out letting me explain

Highly Recommend Baybreeze Plumbing & Gas!…read more We had a tricky gas leak that required pulling a permit, pressure testing, and city inspection. Robin immediately knew exactly how to handle the situation and dispatched Monty and Mike. The whole team handled everything professionally from start to finish. They kept us informed about every detail of the repair, prepared everything for inspection, and it passed with no issues. Their expertise, communication, and attention to detail turned a stressful situation into a smooth resolution. We're extremely happy with the quality of work and the peace of mind they provided. Baybreeze Plumbing is reliable, skilled, and trustworthy--highly recommended for any plumbing or gas needs in Virginia Beach!

Robin and his team are great. I have used them for years at a commercial property I manage in…read moreVirginia Beach. They respond quick, get the job done right and are always reasonably priced.

My garbage disposal broke and I needed a new one. Called my favorite people - Precision Plumbing &…read moreDrain Cleaning. Malik came to my house, on time, in fact a bit early. He replaced the disposal and also fixed something in the bathtub, which I had requested. Malik was friendly, professional, efficient and did the job quickly and well. The disposal now works perfectly. Thank you Malik and Precision Plumbing.

They came out the next day to fix a toilet and sink problem at my mom's house she let go on for…read moreyears! Pricing was spectacular but more important the Technician, Eddie, was very kind and professional. Highly recommend this company...and I'm super picky!

We recently had an issue with our bathroom faucet -- the water wouldn't turn off, and it turned…read moreinto quite a challenge to resolve. Thankfully, Atomic Plumbing & Drain Cleaning came through for us! Huge kudos to Jim and Will for being so professional, polite, and persistent. They quickly diagnosed the problem and were able to get everything fixed. We're so thankful to have water running properly again. Excellent service from start to finish -- highly recommend Atomic Plumbing!

I wanted to share my experience with Atomic Plumbing, hoping it might help others avoid similar…read moresituations when choosing a service provider. I called Atomic Plumbing last month to quote a repair for a leaking corroded drain pipe in my crawlspace that caused a strong odor in my home. I clearly communicated the crawlspace's tight space when setting my appointment, and they agreed to send someone suitable for a $95 diagnostic fee. However, the fee for the quote unexpectedly increased to $275 for a relatively brief visit. Security cameras show the technician spent less than 10 minutes in the crawlspace. To make matters even more concerning, the technician claimed there was also a leak in the wall that would be requiring major kitchen repair and gave us a referral card to their preferred restoration company. The technician from Atomic claimed that this was a huge insurance claim and that we would be getting a whole new kitchen out of the ordeal. Three other professionals (from both a plumbing and a water damage restoration company) later confirmed there was no leak in the wall at all. We opted for a pipe swap from galvanized to pvc by removing some drywall under the kitchen cabinets, no cabinet removal or wall restoration was necessary unlike what the technician from Atomic Plumbing told us. I also found it odd that the technician described the damage as extensive but didn't take any photos to show us, unlike the other contractors who documented everything and deemed the issue manageable. I was leaning towards going with Atomic Plumbing initially. They had good availability and could've gotten the done the job sooner than the other company that I received a quote from. They did have a very quick response time, as they were at my house within an hour and a half of calling them Unfortunately the cost for just a quote jumping from $95 to $275 without any warning felt like a bait and switch, and is what ultimately made me decide to call another company for second opinions and repairs. I'm very thankful I trusted my gut and didn't go with Atomic and have my kitchen ripped apart for no reason.