I should have read the Yelp reviews before dropping off two skirts and a dress for the first time. I like the convenience of the drive thru and it's on my way to work so I thought, why not? I'll tell you why not. Out of three items only one was actually clean. One black and white dress had an obvious white stain that looked like crusted deodorant on the front left breast pocket. The white skirt was worse with stains in three places and a customer note that said we need more time. However, the lady who handed me my items didn't mention anything, there was never any phone call saying they needed more time, no discount, no apology, no nothing. Did they think I wouldn't notice? I essentially paid $23.97 to have one skirt cleaned and a dress and another skirt not much better off than when I turned it in. Needless to say I will take my business elsewhere. read more

Hart's Laundry & Dry Cleaning - Sad little note explaining why my skirt was left dirty - Laundry Services Near Me - Lexington, Kentucky

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Sorry - this place is conveniently located, and I had heard from many in Lexington that this was a good, local place, BUT: when I took in two pairs of pants for some simple hem stitching (I had already measured and pinned the hems), the person at the front counter took the pants, threw them into a huge bin, and told me it would be two weeks. I just was unimpressed. I went home, searched (on Yelp, of course) for a new tailor and went back to get my pants. The other tailor was nice, smiled, and had my order completed for a minimal price in just two days. The only reason I decided to go ahead with such a bad review? I called later that week to speak to a manager or the owners to tell them about the bad experience and was told that my request to have the pants hemmed sooner than two weeks was ridiculous and that they had many important orders to fill. Not an apology or a 'please understand' - I got the feeling they just did not want my business. So they don't have it. read more

So... we drop off a single suit for dry cleaning on a Saturday. We're told it will be ready Tuesday afternoon. Perfect. That gives the couple of days lee-way we needed. We came back Tuesday at 3pm to find out that it wouldn't be delivered until around 5, and to come back then. We came back at 5:30, only to find out that it was actually delivered to a different location and would be ready for pick-up sometime Wednesday. The staff here seem generally apathetic and incompetent. They couldn't even spell my name CLOSE to correctly (of the six letters in my last name, only three found their way into the seven letter name they put into their system, and none of them were in the first two). I'm not certain if there is another dry cleaner in the area... but let's just say I'll be doing the cleaning at home, rather than expecting for this "standard" service to be available in the Greater Lexington area when I arrive. read more

Absolutely horrible service and quality. I dropped off my blazer only to have it returned in worse condition and all for $7. I could have steamed it at home for the quality that I received from this so called dry cleaners. Do not, do not, do not bring your items here. Find a hobo in the street if you must, you will get better results that way. read more

Hart's Laundry & Dry Cleaning - Laundry Services Near Me - Lexington, Kentucky

I tried this place out because it's right across the street from my home, and I am so disappointed I did. My husband took his tux to be cleaned here once and had a fine experience so, when he offered to take two of my coats in with his tux this time, I took him up on it. One of my coats had a mysterious sticky substance on the pocket, and the other had some general wear but was mostly fine. We paid $30 to clean those (plus $16 for tux and shirts). The first came back still stiff from the sticky substance, and the second had brown spots on the collar that hadn't been there before. They explained that they can't guarantee any stain will come out (fine but bummed on the first) and admitted they might have caused the spots on the second (angry at this). I asked for a refund on the second coat, which I was told they could only do with the approval of the district manager who is only on-site certain days. I sent my husband back to find out the results today and was told we'd been rejected for the $15 refund but they'd attempt to get the spots they'd created out...as if I'd ever trust them with any article of clothing again, especially when they said the material might not survive a second, vigorous scrubbing. I will NEVER return to this establishment and will tell everyone I know about the horrible customer service here. read more

Horrible experience with this company. My work has them on a route so for ease of convenience I tried them out. Extremely sloppy pressing of shirts and my collars constantly were messed up. They somehow burnt a large spot on one of my nicer dress shirts (not being familiar with the process I can't appreciate how it happened). I even gave them the benefit of the doubt and sent it back for them to rectify somehow (maybe a credit or some discount)...but after I called on numerous occasions to follow up on this returned shirt...leaving numerous voicemails, talking with someone twice who took down my contact info...they didn't have the decency to even call me back (I still haven't gotten the shirt back). I've since switched to another local dry cleaner and it's 100 times better. I would definitely not recommend this place, especially with finer clothes. Horrible customer service. read more

READ THE REVIEWS! Every location is awful. They take over a week to get things done. They made me pay $50 for a comforter to get cleaned and didn't warn me before or after that the dog pee again didn't come out. I would have never paid. They are extremely rude on top of it all, DO NOT WASTE YOUR MONEY HERE! read more

My mother dropped off a brand new shirt to be pressed only (at the location in Harland Parkway location). They were leaving town on Saturday and needed it for an awards banquet. They said getting it back by Friday was no problem and gave her the claim ticket for Friday. When she showed up Friday to pick it up they said it wouldn't be ready until Monday! She explained they were leaving town Saturday and needed the shirt. Harts said that if she had the claim ticket that would help. So she drove home, brought it back, and the response was still-sorry it won't be here until Monday. She asked where the shirt physically was and they said at their plant on North Limestone. Did they offer to go get it? No. They said SHE could drive across town and pick up, the unpressed, shirt. Which has now been thrown in a bag and is worse off then when she dropped it off. She was offered ZERO compensation, future credit or assistance of any kind. If they had told her from the beginning that they couldn't have it back by Friday then she would never have left it there. They can absolutely not be counted on and the way they handled the situation was offensive. Not only did they not follow through on their services but then they didn't work to solve the problem at all. All they had to say to her was "have a blessed day!" read more

I took my expensive new Croscill thick, winter-time comforter to Hart's to be drycleaned 2 years in a row. Each time the comforter came back with oily-looking drycleaning solvent stains all over and a headache-inducing chemical scent that would not dissipate, due to their not getting the comforter all the way dry before removing it from the heat, according to them. Both years it had to be sent back and re-cleaned immediately upon receipt to try to do a better job. This year (the 2nd year), when the comforter was returned to me after being re-cleaned after the bad first job, they had somehow ruined (as in permanently damaged) the fabric all across both ends. It looks like part of the fabric has been permanently shrunk, and the rest of the fabric around it is normal, so now the fabric is all bunchy, shrunken, won't hang right and looks damaged. In addition, the comforter was LOADED with someone else's hair! Disgusting! And they still charged me $26 for doing this. Wow. I'm so sorry it took me a 2nd year to learn my lesson - never again will I use Hart's! Most everyone else's reviews also are stating that Hart's has a penchant for damaging items and returning things dirty. Also, the employees in the Richmond Road store show a very bored, lifeless, who-cares attitude. read more