Our experience with Sunny Crest Senior Living has been very positive, and we're grateful for the…read morecare and support our family member has received there. What stands out to us is that the care goes beyond the normal day-to-day. When our family member was hospitalized, we reached out to the Sunny Crest team for help communicating with the medical team. Brenda partnered with us and was willing to speak with the care providers and skilled nursing staff to better understand what would be needed for our family member's recovery and how Sunny Crest could support the post-care plan when they returned. Having them work with us and the medical team during that process meant a lot to our family and gave us peace of mind. One of the things that really touched us was seeing how genuinely happy everyone was when our family member returned. From the front desk and nursing staff to management and the restaurant staff, everyone seemed genuinely excited to see them and welcomed them back. It really felt like they were returning to a community where people knew them and cared about them. We also believe family involvement is an important part of assisted living. Sunny Crest is an assisted living community, not a hospital, a locked-down facility, or a memory care unit. Family members still have an important role to play by staying involved, advocating for their loved ones, and maintaining communication with the care team. We've found that Sunny Crest is willing to work with us as partners, and that makes a big difference. We appreciate the people at Sunny Crest who care for our family member and the way they support both our loved one and our family. We're very thankful to the entire team, Melanie, Brenda, Diana, Blanca, and so many more.

This facility is extremely dirty and poorly maintained. The level of care is unacceptable…read more Supervisor Brenda and med tech Michelle treat residents with a shocking lack of compassion and respect. I witnessed residents being treated unfairly and neglected. It was heartbreaking to see how little regard they have for the wellbeing of the people they're supposed to be caring for. Please, do not place your family members here. You will regret it. They deserve better.

Environment is very welcoming and staff are very tending. There are many different activities…read morehosted and quality of care is detailed. The level and quality of care is specific to the person's needs. They also have dogs, a cat, and a bunny on site.

The attentive care they provide for each resident is outstanding. I was able to see firsthand how…read morethe caregivers care for and take time with the residents. Their empathy and patience is something I will always remember and take with me!

Mom loves Crescendo after years of living there. Really raves about the food and the staff. We were…read moreconcerned several times about management changes but everything has worked out just fine.

If it were possibe, I would give Crescendo Senior Living of Placentia ten stars…read more One of the most difficult decisions a child can face is choosing to place a parent with dementia into memory care. Since my father passed away seven years ago, I have been caring for my mother. However, as her memory declined, I could no longer personally guarantee her safety and quality of life. I researched several memory care facilities throughout Orange County, and none met my requirements until I found Crescendo. From the moment I walked in , I knew it was the right place for my mother. The facility is exceptionally clean, and every staff member is loving, caring and professional. I am also impressed by the variety of daily activities and the high-quality, restaurant-style dining options. I feel very blessed to have found Crescendo Senior Living and appreciate everything they do. Kevin McCorry

Absolutely beautiful inside and outside of the facility! It was very easy to find and right when we…read morewalked in. They greeted us with a smile. We took a tour and all of our questions were answered. They said they do so many different activities and have brunch and they just seem like they really care about the well-being of people who live here which is wonderful. They were very sweet and even workers from other departments would wave and say hi/welcome. Thank you so much for the great experience.

My mom moved to Sunrise in Orange over a year ago and she's really loving it! The facility is…read morebeautiful and modern, though like any new place, it has a few quirks. What really stands out to me is how dedicated the Executive Director and Staff are in keeping residents and their families in the loop. They go above and beyond to ensure that everyone is safe and well taken cared for. It's nice to know she's in such good hands! I truly appreciate how every member at Sunrise takes the time to know both my mom and me on a personal level. They are always quick to share any significant changes with me, whether they are positive or challenging. This open communication gives me a sense of trust in the staff, and I make it a priority to ensure that my voice is heard among them. I love how we collaborate as a team, caring for one another. I wholeheartedly recommend Sunrise Senior Living in Orange for anyone seeking a compassionate environment for their loved ones.

I have been a resident at Carmel Village for 10 months. The grounds are beautiful. There are a…read morelot of activities provided like exercise, crafts, concerts, bbq's, luau, meals, and movies. They also offer offsite trips to stores, movies, museums, doctor appointments, etc. Their finest asset is their staff. Kudos to management on the calibre of their people. They make a house a home with their caring ways and personal attention. I am very fortunate to be in such a loving environment. I would highly recommend it for any loved one. Sheila Ward

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

My 95 yr old Aunt stayed at Park Vista after two hospitalizations. Sunday, the head of nursing and…read morethe bedside clinical team, and caregivers ensured she received high-quality patient centered care during both stays. As a board certified patient advocate, I visit senior care facilities on a regular basis. This facility stands out as one of the top skilled nursing facilities in Southern California.

The quality of care the communication and the environment were second to none.And I couldn't have…read morethought of a better place for my father. The daily care and the extra effort that went into caring for him.During his challenging health problems was second to none. The regular calls from the doctor made all the difference.And it was extremely unusual in the most delightful of surprises to hear from him almost daily. There isn't another care facility like this.In all of orange county, this truly is number one.

Citrus Hills is a great senior community in Orange! Charlie & his team are amazing & truly care for…read moretheir residents. Highly recommended!

I am cleaning out a family resident in California and looked up this facility to try to donate…read moresome equipment since Goodwill charities as well as Facebook marketplace will not accept medical equipment. This is free stuff I'm trying to give away and they don't even answer their phone!!! I would be completely concerned if I had a family member at this place. Take them out immediately. I've called for five days no person no way to leave a message. No way to push zero to get to a nurses station. If you have family here be warned because I'm disgusted. I come from another state where we take care of our elders.

After our dad had a fall that resulted in an ER visit and unexpected lung cancer diagnosis that was…read morerapidly effecting his brain and memory, my family knew our dad needed to be placed in an assisted living facility immediately. We knew he specifically needed to be in a memory care unit, and we are so thankful that Harbor Heights was able to take him in so quickly once it became clear that we needed to find a facility as soon as possible. After comparing several options, we chose Harbor Heights because of the amount of staff that spoke Korean and would be able to communicate with our dad, and because the facility seemed to be better run and cleaner than several of the others we considered. Though his stay was ultimately very brief before he passed away, we are so thankful to the staff here for caring for him and helping our family through this extremely difficult and emotional time. Thank you to all the staff who cared for my dad.

I found out there are over 60 people on the waitlist to get into this facility. So put your name…read moredown asap if you are considering this place.