My wife and I lived here for 3 yrs before a new job was too far for daily commute, otherwise we'd…read morebe here longer! If you're wanting peace of mind, reliable staff, security, community, and comfort, I highly recommend Del Oro on Broadway Apartments. Alba has been with us from the start, she's always on top of communication answering all of our questions and concerns. Pete and Ruben are the friendliest grounds keepers and always will help with anything. These apartments are very well maintained, professionally cleaned and sanitized before move in and move out. It's very modern and roomy. Should anything need immediate maintenance they have onsite maintenance there 24/7. That also means if someone trips an alarm or something by accident you won't hear it for hours. Its a very nice gated community with surveillance cameras everywhere and on site patrol at night. The heating and a/c are top notch as well as all the other appliances. We rarely ran into issues but if we did it was fixed super fast. The staff have special events every so often for children as well as free pizza or raffles to win things like full thanksgiving meals, etc. Parking is great theres plenty for cars needing charging stations or cover. The amazon package hub and mail are very secure, easy to use. We had two dogs and it was easy to get them to the designated dog pen. Its all kept very clean! There are so many amazing places nearby to eat and the bay is just up the street! If you're nervous to apply like we were because we had a lot going on at the time that sounded complicated to explain, just try! The staff are very understanding and will try to help you succeed. We are very thankful for the chance we had. There really isn't anything negative to report, we loved this apartment and they were always fair never asking for large increases in rent renewals. They also give plenty of advance notice for fire alarm testing, main hallway carpet cleaning, elevator maintenance, and any in unit quick inspections for yearly fire sprinkler upkeep that is just fast in and out look. Again, I highly recommend living here, it was an easy 3 yrs and we were very comfortable here.

Best place to live in the area! I've lived at Del Oro for a…read moreyear now and just renewed my lease :) The front office staff and maintenance team are all exceptional people! They are all very friendly, professional, and hardworking; they have also gone out of their way to help me a few times which was so nice! The grounds are always kept clean, it's secure and quiet. There is also roaming security at night which is a bonus. The apartments are beautiful and it's really nice to be able to enjoy a pool, jacuzzi, gym, and clubhouse. I'm so happy to have chosen Del Oro. Highly recommend!

Dawn D is an excellent property manager. She always friendly, interested in her clients and on top…read moreof request or concerns for her complex. Great job Dawn

We absolutely love it here! The property is clean, peaceful and safe. We really like the local…read moreschool and it's within walking distance as well as stores, parks and libraries. The management is wonderful, very attentive and hospitable. So far so good!

DO. NOT. MOVE. HERE…read more This place is horrible. The elevator is always broken and has yet to be properly fixed. This place is GHETTTOOOO. The cops are here easily 4 times a week, without fail. The residents are so ill-mannered!! They fight in the hallways, yelling, cursing, threatening, without even being willing to stop or control themselves in front of children. I can't even have my windows open because all I hear is arguing. Cars are always speeding through the complex. I was walking my dog and another resident said "my dog is going to bite you, so go walk that way. I'm warning you" She had a full grown Doberman without a leash in her garage, with the garage wide open. Literally, DO NOT MOVE HERE!!

UPDATE: Management ultimately resolved the issue and confirmed that the lease break fee was removed…read moreand my military lease termination would be honored. I appreciate that they reached the correct outcome. That said, I am leaving my original review because the process itself was unnecessarily stressful. I was initially asked to provide additional command verification beyond my husband's official PCS orders, a substantial lease break fee was added to my account while the matter was still under review, and I spent several days trying to resolve concerns about autopay and my account balance during an already stressful PCS. I hope this experience leads to clearer internal procedures for future military families. No servicemember or spouse should have to worry about an erroneous lease break fee or uncertainty over whether their SCRA documentation will be accepted while preparing for a military move. I'm updating my review because I believe in giving credit when a business ultimately makes things right. However, I also believe prospective residents, especially military families, deserve to understand what my experience was from start to finish. I am leaving my original review below because the process itself was unnecessarily stressful. I hope this feedback helps improve the experience for future military families exercising their rights under the SCRA. Original Review: As a military family, I wanted to share my experience so others know what to expect. We submitted our written notice to vacate along with official PCS orders to terminate our lease under the Servicemembers Civil Relief Act (SCRA). Despite already providing official military orders, we were initially asked to provide a command email for additional verification. After I explained that the SCRA requires written notice and military orders or, alternatively, a commanding officer's letter. I was told the matter would be escalated to management. While management was reviewing the issue, a lease cancellation fee of over $4,300 was posted to our resident account, creating concern because our autopay is configured to pay the full account balance automatically. Although the office later advised that the fee was under review, it was never clearly explained how the account would be handled while that review was pending. I was also told that management would contact me by 5:30 p.m. When no one called, I contacted the after-hours line to ask for a status update and to understand why I hadn't received the promised callback. During that conversation, the representative disconnected the call. When I called back, the second call was also disconnected before my question could be addressed. My hope is that management resolves this appropriately. However, I encourage other military families to familiarize themselves with their rights under the Servicemembers Civil Relief Act, maintain copies of all correspondence, and document every interaction throughout the lease termination process.

We have lived at Urbana for three years and Janitzza is one of the main reasons why we have…read morecontinued to renew. She has always taken care of us, is down to earth, and truly cares about her residents. She is hardworking, kind, and understanding.

On 08/15/26, at approximately 3:00pm, I had a scheduled appointment with the leasing office to view…read moreavailable apartments. Upon arrival, I was introduced to Connie, who appeared disinterested and unenthusiastic about assisting us. During our interaction, she provided limited information regarding the available units and made several negative comments about the property. For example, rather than focusing on the available apartments and their features, she emphasized that only one vehicle could be parked on-site and that any additional vehicle would need to be parked off-site. Connie also appeared reluctant to show us any available units and instead offered to show us photographs. Since the available units and photographs were already accessible online, I found this approach unhelpful and expected a more informative in-person tour. Overall, I found the interaction to be unprofessional with poor communication skills. Connie did not appear knowledgeable about the property or the available units, and her overall demeanor made us feel as though she was discouraging us from renting at the property. Due to the experience, we ultimately decided to leave without viewing any units.

Westmont is a beautiful facility, located near very nice neighborhoods. Everyone here is extremely…read more professional and helpful. The building itself is very clean and welcoming. Im confident this team will provide a safe and comfortable environment for any resident. - Kayla

The facility is beautiful and floor staff friendly and helpful. However, management is invisible…read moreand non-communicative. If you are thinking about or have a loved one in this facility, demand a regular face-to-face meeting with management and monitor actions closely.

I have lived her 3 plus years and love it. The grounds are very well kept and always clean and…read morepleasant to look at. The pool is in great shape and never crowded. Even if there are others in it they are always well mannered and not loud or crazy. The general vibe is that it is always quiet. This works great for me as I work from home and need it quiet as I talk to clients 8 hours a day. The main plus here is the management team. They maintain the property very well and if I have any concerns they are always addressed quickly and correctly, not an easy task for an older property. They are also very nice people who are nice to talk to and really make living here enjoyable. I really feel lucky to have found this place when I did!!

A perfectly lovely complex. The grounds are always beautiful. The manager is friendly & attentive…read more She truly makes you feel welcome and at home. When maintenance is necessary, it is done quickly & efficiently. The tenants are respectful and quiet, no loud parties here! They look out for each other & I always felt safe. I spent 4 years there and if I weren't moving out of state I would still be there. The only thing these apartments are missing is air conditioning, but most of the apartments in the area don't have it. If you are lucky enough to rent here, you will love it!

This is such a beautiful complex and fun area to be in! Chase was extremely friendly and helpful…read morethrough the entire process which you don't come across often. I highly recommend renting here!

This used to look beautiful a few years ago. Over the past year or so, the Escaya HOA stopped…read morekeeping up with it in spite of residences asking them to take care of this. So disappointing since this place has a lot of potential. Grass miles long like this also doesn't make this place very pet friendly.

Juan, Raul, and Tony were amazing! They fixed everything that needed attention in our new apartment…read morein just one day. They were respectful, friendly, attentive, and always had a smile on their faces. Their positive attitude and willingness to help made all the difference. Thank you for the outstanding service, you guys are the best!

I moved into Pinnacle at Otay Ranch 5 years and was told the dirty windows would be cleaned…read more(they're disgusting) . They never were. Two maintenance men since then have promised me clean windows and screens. A month ago I complained to the new manager. The people who promised to clean windows no longer work for Essex. She refused to honor their promises. She said if she did my windows she'd have to clean everyone's windows (quoted housing regulations.). She said the people weren't authorized to promise me clean windows. She refused to stand behind her employees promises. I forwarded a complaint to the Better Business Bureau. I've heard nothing from them in regards to my complaint. As an Administrator I have stood behind my employees even when they were wrong and then retrained them so errors were not repeated. Poor Management ! Essex/Pinnacle needs retraining and renter appeasement and satisfaction.

I Love living here in this apartment complex, been here now 5 years. Our manager Lianne is awesome…read moreand amazing, best manager I've ever had. This place is very clean and very kept up anytime I've needed something lianne is quick to have it done and because of her I feel very safe here. I recommend this complex to everyone. The swimming pool and laundry room is always very clean and well kept up as well.

The property is old but well-managed. Have lived here for over 2 years now and rent is affordable…read moreversus the "other" rentals closer in town. AND! In light of the financial hardships the coronavirus is wreaking on most households, the management co has reduced this month's rent by 15% and allowing residents to pay in 2 installments during the month! This shows a lot of heart in helping their residents and keeping people from falling behind. This is an AWESOME gesture and we are so fortunate to have a proactive property.

Kayelle is wonderful. Very helpful and thorough. Every single day every phone call she was there…read morefrom start to finish. I felt excited about making Palmera out new home because she made me feel so welcomed and not rushed. She is all the welcome letter we needed to feel at home with Palmera. Hostess with the hostess! Greystar needs more Kayelle. Super amaziiing all around!!!!! Thank you so much for having me and my little family feel so welcomed ​here at Palmera. I'll be sure to swing by the office with home baked treats. Thank you for being amazing!!!

Love Palmera renovations. Best management team as well. They care for the people, not often you see…read morethis. Prices are great too.