Caesars took over the old Harvey's years ago, and recently changed the name. They've been doing a complete remodel of the property, with just a few small things left. The remodel is beautiful. Shopping Lots of restaurants, ranging from high-end to food counters,(they have a Carvel! I haven't seen a Carvel ice cream place outside of New York. ) lots of gaming, lots of bars, and they have a large arcade area for the kids. It's all very nice. Harrah's is right across the street, and you can walk between the properties without ever stepping outside. I was checked in by PJ, so friendly, conversational, and helpful. She was awesome. I got an upgrade to a Lakeview room. It was more of a partial Lake view, but still it was nice. Even at full price, it would be worth it.... The room was very large, and clean. there was a full walk-in shower, the TV had a great picture with a lot of channels, and of course movies for rent, plenty of places to charge my gear, and the bed was very comfortable. I slept very well. There is a fridge, but no microwave. My biggest problem, is the nickel and diming. Unless you have "status", there's that ubiquitous resort fee. If you book with the Caesar's app/webpage, it is built into the price, other than taxes. Parking... if you are military or a veteran, you can get a military players card, and that will waive your parking fee. The room's mini bar. Six bucks for a 12 ounce Pepsi? 10 bucks for a small bag of pretzels or a snack size can of Pringles? And if you want something with alcohol, , FUHGEDDABOUDIT!!! Grab some snacks or whatever you want before you get here, and just use the fridge. There's even a dollar tree just a few minutes away. Finally, the Wi-Fi. Basic Wi-Fi, up to 10 MBPS is free, up to four devices. If you want enhanced Wi-Fi, it's eight bucks a day, per... Device.... I just stayed with the basic Wi-Fi. The speed was enough to stream video. Other than the nickel and diming, it was a fantastic stay. . If I could get a good rate, I would definitely stay here again. Thanks! read more

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BAIT AND SWITCH I had 2 comp nights showing on my app. Headed 3 hours up the hill after a nice hike at Horsetail Falls. Figured the app was just having a moment and would just book in person (after all I had COMP NIGHTS). After numerous phone calls I was given other "offers" ranging from $119 a night to $29 a night, NOT INCLUDING RESORT FEES, ETC. What a waste of time!! Do better Caesars! You've lost a long standing customer. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - Hotels Near Me - Stateline, Nevada

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Writing this review while I'm still staying at the hotel because the experience has been so disappointing. From the moment we checked in, things went wrong. After unpacking and settling into our room, we discovered that the shower did not work at all. I tried calling the front desk, but no one answered. I had to go downstairs in person, and they eventually moved us to the room next door. Unfortunately, that meant packing up and moving all of our belongings after we had already settled in. The second room had its own issues. There was no body wash or conditioner in the shower, and the bathroom sink would not drain properly. Once again, I had to go downstairs to report the problems. Despite the inconvenience, no compensation or room upgrade was initially offered. After speaking with the front desk manager, Danny, he finally agreed to provide a $100 hotel credit. Unfortunately, the problems continued. On our second day, the Wi-Fi stopped working completely. We were unable to log in because the system said we were not registered guests. I texted the concierge and was simply given a tech support number to call. After spending 30 minutes on the phone, the issue still was not resolved. I also requested housekeeping and received a text confirmation that the request was received, but no one ever came. What makes this even more frustrating is that guests are charged resort fees, yet many of the amenities are unavailable. The Wi-Fi does not work, and the pool is closed due to construction. Paying resort fees while being unable to use basic services and amenities feels unreasonable. The staff has been polite, but the overall experience has been filled with maintenance issues, poor follow-through, and a lack of proactive customer service. I expected much better from Caesars Republic and would not choose to stay here again. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - Unable to connect to the WiFi for the entire stay with no help from the hotel - Hotels Near Me - Stateline, Nevada

Unsafe. Need much better security. I watched problems unfold in front of security that did nothing.

Bunch of corn fed inbred trailer trash .. never visit these cheap run down resorts ... also the staff here have no idea what they're doing

This review is strictly for the ambiance and the arcade. This hotel seems way more updated than Harrah's across the street. Wolf is absolutely gorgeous. The arcade is super fun, even for us adults who act like kids. Tons of games - air hockey, skee ball, baseball, tons of old school PacMan machines, claw games, etc. So much fun. read more

We walked into our room after a 9 hour drive to a used room....the sheets were all messed up and the pillows were on the floor. In the bathroom there was toothpaste splatter on the mirror and a used soap bar! I couldn't ever recommend this place to anyone ever. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - Used soap bar - Hotels Near Me - Stateline, Nevada

The room was kinda in need of more cleaning, dusty , mold in the shower . Parking was confusing, elevator was not working so had to walk more. Pool was not open because of construction, what are the additional fees for. Resort fees and parking is additional read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - My room's headboard was very dusty - Hotels Near Me - Stateline, Nevada

We came here for the NFL Season Opener. Thus we were looking for the sports book and a good place to watch the game. The sports book was busy when we arrived. There was a long line to place cash bets at the cage. There were also several Kiosks, and the lines weren't as long. We were able to snag a table, people had left there empty coffee cups on it, but we didn't care, it was somewhere to sit. They have many screens in the sports book with all different sports going on and no sound. There is a connecting room called the video room next door. There were plenty of seats in there and they have 4 large screens all playing football and the sound was on the main screen. My husband went to check out that room and we moved over there. Thankfully the game that my husband wanted to see was the one that had the sound playing. They room had 3 levels all with booths and chairs and tables. All of the booths were taken so we opted for a set of chairs and the counter in front of us. The second row had chairs with cocktail tables between each set of chairs. The atmosphere was what he was looking for. Excitement, but not so much nervous energy like the other Casino we were at. The cocktail waitress made her way around the room slowly, they only had one person manning the room so it was a slow process. We eventually got our drinks. I got water and he got a club soda, being 10am in the morning. The only thing this casino lacks is food service. They don't have a cafe. They have a steakhouse, but it's only open for dinner. They have a small kiosk like Starbucks that offers coffee drinks and premade sandwiches an burritos. My husband had there breakfast sandwich which he though was really good. They take it out of their fridge and heat it up just like Starbucks does. Lunch on the other hand wasn't really to be had in the Casino. They had a Ceaser wrap that didn't look so good and knowing it isn't fresh was a turn off. We ended up going off site for lunch and brining it back, which was what the people in front of us did too. South of North Brewing is across the street out their back door and has lots of great lunch offerings. They don't have the big screen and sound like Ceasers does so they aren't the right option for watching the game and they don't have cocktail service, but they have the food we were looking for. I'm thankful that we were able to find something to eat close by or we would have had to lose our spots for watching the game in search of food. We stayed in the video room for the 2 games, six hours and enjoyed our time there. I highly recommend the video room for watching your game and crossing your fingers that your game is the one that they amplify the sound for. read more

My wife and I were there for 2 nights. She needs a wheelchair. The handicapped parking is on the 3rd floor. There are no automatic doors to get to the elevator so we had to hold them open to get through. Same with the doors to the lobby. The ones by the escalators by the lobby were automatic but were not working as was the elevator to get to the casino. I had to push her very far to get to an elevator that went to the casino. The doors to the rooms slam shut quickly. there is a lot of construction going on and dust and noise. We paid $662.23 for 2 nights. That included $20 a day for parking and $29.95 a day for a resort fee even though the pool and spa were closed. Horrible! read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - INVOICE FOR 2 NIGHTS - Hotels Near Me - Stateline, Nevada

Extremely disappointed with our stay. This is a casino however the craps table is only opened on weekends!?!? We have comp offers yet the pet stay was not included so we ended up paying full price for Sunday night. Many issues including a broken phone so I could not contact housekeeping or guest services and a remote with missing backing, dirty room with leftover food in the fridge, coffee stained counters, dusty and dead bugs, also only one robe when we had requested a 2 person room. I should have read reviews prior visiting. I won't be recommending this hotel. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - Broken panel - Hotels Near Me - Stateline, Nevada

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Recently upgraded and renamed, the "new" Caesars Republic is the nicest resort in South Lake Tahoe now. We stayed in a balcony suite and enjoyed Caesars Republic's efforts to bring back the luster of the old Harvey's along with the fabulous lake view. For diner type food go to the Harrah's side to the new Brew Brothers which replaces the old food court. On this side Sage Room remains great along with Wolf and Hell's Kitchen. The gym is nice. Steam and sauna in locker room. Pool and jacuzzi are adequate. Some nice shops on the lobby level at both Caesars Republic and Harrahs. Starbucks is on the Harrahs side only now but Cleo's provides the same sort of drinks and food, plus alcoholic drinks too. The casino has been upgraded renovated and includes a new high limit and new poker room. Good service. Caesars Republic has moved back to resort level service. read more

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5/5 stars. Stayed again after the remodel and Caesar's Republic looks fantastic. The rooms are clean, modern, and offer beautiful views, with amenities fully stocked and thoughtful attention to detail throughout. The property feels organized, well lit, and welcoming from the moment you arrive. The new poker room is a great addition, and the restaurants, bars, and lounges give the resort a lively upscale feel. A major upgrade all around and a great place to stay. read more

While checking in at this hotel, I overheard one of the receptionists close by ask someone checking in for cash in exchange for a room upgrade. I believe his name tag said Mike on it as I left and he had nasty blonde shaggy bangs. I also overheard the story that the young couple checking in was expecting their first and celebrating at the hotel. What a dirty shady ahole. Not sure how this hotel/casino is managed but this type of behavior should be unacceptable. Anyways, if you're looking for hotel upgrades for $20-$30 cash, ask for Mike! read more

I thought Ceasars Republic Lake Tahoe was an excellent addition to the Ceasars hotel network. The interior was nicely done and the slot machines seem new, well heck, we won lol. The hotel has restaurants such as Hells kitchen by Gordon Ramsey and Wolf by Vandepump. Overall impressions of Ceasars Republic was great. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - Nice 4 of a kind with the kicker! - Hotels Near Me - Stateline, Nevada

Very nice hotel and casino. They are still doing some renovations so be aware it might be noisy during the day. We got the Romulus Premium Two Queen room. The room was clean and updated. There was a broken hinge on the fridge cabinet and the toilet handle was loose but other than that, everything else was fine. I'm assuming housekeeping reports broken items but I'm not sure. They should have an option at checkout or on their app during your stay to report stuff like that so they can fix it. Front desk was kind and helpful when our bill wasn't right at checkout. Would definitely stay here again. read more

My family stayed here overnight while skiing in Heavenly. Good experience overall. We decided to go with valet parking and so glad we did reading all the horror stories regarding e-chargers. There are limited options in the self parking garage and I bet they will be occupied even if you are lucky enough to physically locate them. We used fast charging station with Electrify America. Short ride from the hotel and no wait. In terms of the room itself, good quality accommodation. Room was very clean, with modern furniture and quite comfortable bed. Big shout out to valet personnel and bell desk. These guys are super accommodating. Great customer service! Overall, good experience if you plan your electric car charging ahead. read more

Recent visit to Harveys during an enormous $160 million renovation. It felt like being in a construction zone not a resort. Maybe book your room at Harrahs for all of May until the summer - where there will be a break in construction that will continue after peak season. Harveys was always the budget friendly kid brother of Harrahs. Cheap eats, older rooms - more affordable - and maybe most importantly familiar and comfortable. I can see it turn into upscale Vanderpump - cold tiles - move my favorite slot machines... I'm not sure I like it. I think the worst part is the new flooring utilized. Its half shiny and half matte finished - and it alternates. The shiny tiles are extremely slippery and the matte tiles have excellent traction. I'm not asking anybody to tear up what's already down - but please NO MORE of the slippery tiles. I think its hazardous for all the seniors and seriously drunk people who wander through this place. Think of the summer concert goers who stumble back to their rooms after a concert. It would be safer to have all polished or all matte tiles. I treated the shiny tiles as banana peels and tried to avoid them and so I was ok. These tile floors are an example of putting form as a priority over function. Leave these crazy tiles by Ms Vanderpumps restaurant - they are already there - but the rest - don't feel the need to match a bad idea everywhere else. Another suggestion is to notify people while booking of the construction. It feels misleading to get people to book and step in the door and then get surprised by all that. Another suggestion is to maybe recruit some of the construction workers to work at Harrahs. They are so friendly and helpful in navigating the maze that is currently Harveys. Of all the people I encountered the construction workers were intuitive and helped me find the Harrahs tunnel or the parking garage or the hotel elevator even before I could ask. If guests stay in something that feels more like a construction zone rather than a resort I might consider reducing the resort fees just a little as acknowledgement and to show some good will. read more

I was at Caesars republic for the weekend. It was an amazing experience for the price. I loved my room, very spacious and luxurious. My only complaint is the fact that I got charged fully for the resort fee when the pool and gym isn't working and hotel is still undergoing renovations. I will be back for sure. I felt safe so that's the most important part for me. read more

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Harvey's Lake Tahoe is now Caesars Republic Lake Tahoe and although renovations are still in progress the front desk, Cleo's, table game area, Wolf, Hell's Kitchen, poker room and high limit gaming all look amazing. We booked 2 rooms for a 4-night stay each. The first room type was a Romulus View 1 King, this room is spacious at 525 square feet and there was a partial lake view, the water closet has it's own door, and there is a vanity and ottoman in the bathroom. The second room type was a Remus Deluxe 1 King, this room is newly renovated at 375 square feet and feels like Vegas, however, there was no view and the bathroom was a standard hotel bathroom. I have two cons with staying here. The first is housekeeping NEVER cleaned our room in the Romulus Tower. We stayed Thursday - Monday and were informed at check-in that housekeeping would clean on the third day by request. Saturday morning at 9 a.m. I requested housekeeping in-person with a representative at the front desk, but after returning to the room at 4:30 p.m. the room hadn't been cleaned. I contacted the front desk and the representative stated that unfortunately our room wasn't on the list but he could bring me whatever I needed and add the room to the list for Saturday night or Sunday. I opted to have the room cleaned Sunday and again Sunday it was not cleaned. This time my husband spoke to a gentleman by phone I believe his name was Rob. He offered a dining credit which we declined, offered to move us to a nicer room, which we declined, then offered to refund us 2 of the 4 resort fees, which we accepted. The second con is there is no casual dining option. Maybe when the renovations are completed there will be a Sports Bar or sandwich shop but as of November 2025 there are none listed on the website. We did dine at Wolf, El Jefe's Cantina and Cleo's during our stay and I'll write separate reviews for them. I will stay here again, in hopes of a better housekeeping experience. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - The view from the 11th floor in the Romulus Tower. - Hotels Near Me - Stateline, Nevada

The old Harveys had a great make over. The now Ceasar's Reoublic is clean, modern and nicely renovated Visited Wolf's for cocktails and appetizers...pricey, but excellent. Going to check out Cleo's for breakfast. Appears to be a nice place to stay on the California border. Walk outside and cross the street and you're in California. Haven't had a chance to walk about this time around but there is lots of shops all around. And of course, you're at the lake, which you can see from your room (or at least the room we're in this visit). If it wasn't so overcast today, I'd have spent more time outdoor than making contributions to the NV state tax fund. LOL. For those of you who don't understand, there are no state taxes in NV because they are covered by the Casinos. read more

Our stay at Caesars Republic was extremely disappointing. From the moment we arrived, the experience was poor. The staff at check-in were rude and unwelcoming, which set the tone right away. The hotel was under construction, and to make matters worse, workers were actively sanding sheetrock as we walked in--dust got all over us and our luggage. This is completely unacceptable for a hotel operating at full capacity. On top of that, there was extremely loud music playing until around 1 AM. It was so loud it felt like we were right next to a speaker, and we were unable to get any rest. Overall, this was a terrible experience, and I would not stay here again or recommend it to anyone. read more

I've been going to Harveys in South Lake Tahoe for years. It's a fun place to relax after a long day of skiing. I usually stop at the The Players Bar because it's smoke free and you can get free beers if you are gambling. You need to have at least $20.00 in the machine though. They have table top games like blackjack, poker, and keno. The dueling pianos are a lot of fun on the weekends. The musicians know a lot of classic pop and rock tunes. They know how to keep the crowd energized and even throw out a few good jokes now and then. Another great spot is Joe's Bar. They have sports all over the place on their big screen TVs and some good pizza too! I usually get the beer and shot special which is only $7.50. There are other options, but I usually get a Mountain Lager and a shot of JaMo. There's also some great restaurant's like Hell's Kitchen in the casino, comedy shows, health club, pool, an arcade for the kids, and some nice hotel rooms. This place just about has it all. read more

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I'm in shock at the bad reviews. We have stayed at Caesar's (formally Harvey's) 3 times in the past year and have been incredibly impressed each time. Our room is generally comped because my husband has a players card. We pay a resort fee but it's only like $30 a day. The valet is free when you have a rewards card. The bellmen will take your luggage to your room. We have always had quick and fast valet and bellman services. Check in is easy and quick. The rooms are SO nice. I compare them now to other hotels I stay at. The bathrooms are huge and the lake view is gorgeous. We have NEVER had a problem with the room being dirty. Location is perfect - you can literally walk to anything. I saw complaints about the smoke smell but hello you're in a casino what do you expect?? I also saw complaints about the restaurant pricing but there are so many cheaper places in walking distance so it's not really an issue. My ONLY complaint with Caesars is that I left my $900 retainers in my room last time I was there and I called 6 different times and they could never properly connect me to the lost and found :( read more

Amazing location close to all the shops and eatery. . Favorite restaurant here is the vanderpump wolf. The dinner and drinks here is very good quality and attention to detail on the food presentation. The vibes inside is modern and perfect for special occasions. . The service of check in with the bell desk is quick. The vip checking in for the room was quick and easy. . Rooms here is nice and spacious with 2 queen beds. A nice bathroom to share and a closet too. . Overall I like coming here and would stay again when I'm visiting tahoe. Hope this review helps and thanks for reading. Have a yelptastic day. read more

It's been a couple years since we stayed in South Lake Tahoe that the old Harvey's is now Caesars Republic. We had comped rooms and it was nicely remodeled from what I remember it used to be. We stayed in the Romulus tower is what I believe it was stated on our room key. The beds were not very comfy and only 2 pillows per queen bed so my hubby and I didn't get good sleep each night. Tossed and turned. Otherwise the room was very clean and functional. The lobby was nice and a cafe right next to it. Further down past lobby will be some shops snacks and entrance to the arcade. Customer service was ok, they didn't give much info about our rooms or stay or explain anything. I had to call and ask if we had free WiFi etc. the kids enjoyed the pool area. It's not very deep which is fine, it was just a nice place to cool off. All in all we would stay here again as the location works to walk to many places we went to visit or access and plenty of dining nearby. read more

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1 star - Forced to leave at 12:30 AM due to unbearable noise The suite itself was beautiful -- modern, clean, and genuinely one of the nicest rooms we've stayed in. We even had a great dinner at the Sage Room, so everything started off very positively. But starting around 9:00 PM, we began hearing nonstop club-style music -- constant pounding bass and drumming from a nearby nightclub. We were on the 10th floor (out of 12), and it was still so loud it felt like it was inside our room. We made multiple attempts to resolve it. We contacted security around 10:00 PM and were told the music would likely end around 11:30-11:45 PM, but it continued. When we called again later, we were given conflicting information about where the noise was coming from and shifting estimated end times, with no real resolution. After hours of nonstop noise, by 12:30 AM we had no choice but to check out and drive two hours home over the summit in the middle of the night. That is not something any guest should ever experience after booking a hotel stay. The manager did refund the room, which we appreciated. However, when I asked whether they receive many complaints, the response was: "There's always that one couple." Meanwhile, the front desk had already acknowledged they receive frequent complaints about the club noise. This is not a minor inconvenience -- we literally had to leave the hotel at midnight. Beautiful room, but if you want sleep, do not stay here. read more

The most horrific customer service !! We asked the front desk to remove the drinks and snacks to avoid being charged from our two toddlers touching items and removing them. They ( bellhop) removed them and then I woke up to an over 300 dollar charge !!! I went downstairs to complain and be refunded and was laughed at, rudely talked to , by someone that struggles to communicate clearly . He was the most horrible in person customer service I have ever experienced!!! I live several hours away and come to Tahoe often and will NEVER choose to stay here again !!! I was not refunded immediately, and instructed I had to wait !! Being charged without communication and consent is infuriating regardless of how much money you have in your account !!! I can not communicate how much I don't recommend staying here !! read more

Things have definitely changed since our last visit around 4 years ago. The decor seems to have improved since then as well as the location. The parking garage for this location is very narrow and compact. If your players card status it platinum or higher, then parking and valet are complimentary as well. Walking into the lobby is very spacious and you can do a self check in at their kiosk for a little at ease versus in line. Although there were no lines to wait in when we arrived., we did have a couple of questions and the staff was really nice in respectfully answering. You will have to access the elevator to get to any of the rims. Elevators seem a bit small as well so beware Incase you are not fond of smaller spaces. But overall our stay was pleasant and peaceful. A few little shops were also located insode for some nice attire, or if you have a sweetheart tooth, you can visit the Cinnabon that was very tasty and just what I wanted. When it was time for us to leave, the process of checking out was easy and quick. read more

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Stayed here for the 1st time this past week. We had a scenic view through our glass windows which was my favorite part. The room was clean. The casino had plenty of slots. Overall, we enjoyed our stay here. read more

Caesars Republic Lake Tahoe - A Caesars Rewards Destination - View from our room - Hotels Near Me - Stateline, Nevada

The renovations are nice in the old mountain tower which is the new Remus tower. We had a comped room for the weekend and unfortunately were assigned a corner room which has a bizzare set up. They added mini bars to the rooms which you can scan the QR code and boy are things expensive. The service on the casino floor is hit and miss as one cocktail server refused to acknowledge despite me looking right at her and smiling to get her attention (she walked past me 3 times and offered drinks to every other person in my area). read more

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Wow, where to start!? First and foremost I am a poker player. Their poker room is would class. Chandra and Cora are the real MVP's of that whole room! Also, Mtn. bar post poker is the best! Look out for Jennalyn! She is the MVP of the entire bare staff and all of Caesar's properties! The gaming is good at the casinos, but these folks keep me coming back! read more

Amazing Concert at Harvey's! Ryan Bingham - August 31st 2024 Great variety of drinks and foods. Toilets were clean. Space was open and beautiful. A night to remember with amazing music and unforgettable moments! read more

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Beautiful hotel, up to date hotel rooms, nice casino area, there's construction going on but it's still very nice. Perfect location near shops, the lake, and nice restaurants inside the hotel, and cheaper options very near by. read more

The hotel is going a renovation. No one told me this when I was making my reservation for the Tattoo convention. There were so many temporary walls and restrictions that it was hard to find out way around. The check in process was tedious. I received an email saying I could check in online and just pick up my key at their machine. Their machine said to check in with the front desk. The front desk attendant was short and seemed irritated. She asked for my ID, said she would be right back and went inside their offices? Comes back after 15-20 minutes and finally checks me in. This would be my second stay here and I can't say that I would return. There are other options to stay in the area. read more

I booked this room for two nights as it was totally comped.  However, after reading reviews, I was very worried.  I actually called the morning we were supposed to check in to see if we could stay at Harrah's instead.  They were sold out.  When we checked in, I asked if we could have a renovated room.  We were pleasantly surprised!  The bathroom was huge and had two vanity areas, which was fantastic!  There is a coffee maker and fridge.  The best part of our room was the spectacular view of the lake.  Wow!!  It was breathtaking and never got old.  If you have trouble walking far, it probably isn't the best place to stay!  And, it did get really cold with all of the construction going on.  We absolutely loved our stay here and would stay here again if in the area. read more

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I decided to try something different from my usual Reno casino stays and booked one night at Caesar's Republic in Lake Tahoe on a Monday to see how it compared. I'll start with the positive: the room upgrades were really nice. The room itself felt clean, updated, and comfortable, and I genuinely enjoyed that part of my stay. That said, the overall experience was disappointing, mostly because so many amenities and dining options were unavailable early in the week. I was surprised to find the poker room closed, and it also seemed like several parts of the property operate on a limited schedule. I went downstairs hoping to eat at the Mexican restaurant, but it was closed Monday through Wednesday as well. Food-wise, one of the only options available to me was Brew Brothers, where I ordered a burger and fries. The food was good and I have no complaints there. Unfortunately, the service from the bartender felt unwelcoming, almost like I was inconveniencing him. I stayed polite and friendly, and I understand everyone can have a bad day, but it still affected the experience. In general, most of my interactions with staff around the hotel and casino floor felt either inexperienced or like some employees simply didn't want to be there. The biggest concern for me was on the casino floor while playing roulette. On multiple occasions, I saw dealers start to pull chips away from winning numbers. If I or other players hadn't noticed and spoken up, it could have resulted in guests losing money incorrectly. This happened more than once and with different dealers, so it didn't feel like an isolated mistake. Another issue was comfort and convenience. The casino floor was very warm, and while I understand renovations and construction are sometimes necessary, it did make moving around the property more inconvenient. Between blocked areas and confusing pathways, it was difficult to navigate even with signage. I also spent time at the sportsbook placing bets, and the experience there was similar: staff seemed unsure about basic questions, and I found myself needing to explain things more than I expected. Because of the limited options and overall experience, I decided to check out after the first night and head back to Reno, where I've consistently had better service and more weekday dining and entertainment available. Overall, I wanted this to be a fun change of pace, and while the room was a highlight, the limited options mid-week, inconsistent service, and especially the roulette concerns made this stay fall short. If I return to Lake Tahoe, I'm honestly not sure I would choose to stay here again unless some of these issues improve. read more

Worse check in experience ever. Wifi doesn't work. 1 hour waiting in to check in. It's just crap customer service and place is ripped up from construction. Luxury? Lies. read more

Preface- I've stayed here several times before and it's just right location wise and with comfort level. When I booked the hotel online, there was nothing about construction- we were there in April. Only recently did I see their announcement about their construction and "rebranding." As we pulled up, there was significant construction outside of the hotel, and we parked and walked to where the main lobby- well the lobby in it's entirety is under construction, and there isn't much of the lobby at all, due to all of the partitions. Check-in was easy and fast, which is a plus and was surprising. However, immediately getting out of the elevator, there was no paint on the walls, things were down to the bare wall, chalk markings regarding room numbers all up and down this floor. Once we open the door, every single drawer was open. It looked like someone had tried to rob the place. I went downstairs to speak with the same person who had checked us in, and they apparently we "had no idea the entire floor was under remodel." We were able to switch rooms pretty easily, but it was still kind of a pain and a turn off. As we wandered through the hotel, there was so much construction every which way we looked nothing seemed even enjoyable. It was a bit disappointing the amount of construction taking place at one time. We were not even able to get ice on our floor. Apparently the ice machine was broken, when I had called to the front desk and room service, no one answered because apparently the people you speak to are not on site. I had to go back downstairs and the same person suggested I go to the eighth floor. At this point, I am exhausted and I do not want have to go to another floor, meander through the mazes- and he never offered or suggested to have someone could send up some ice. I even downloaded the ridiculous app to see if I could order "room service" which is really just delivery from their restaurants and there is nothing basic offered which sort of sucks honestly. Since I was out and on my way back up to the room I went to check out their little convenience store. I saw a woman and her partner with at least three or four security guards. Half were taking pictures and I can only assume with the ice on her head that she must've tripped and fallen over some of the taped carpet due to the construction. I normally don't bother to leave reviews or such negative ones but this is in complete transparency since I was a bit disappointed overall with my stay and the lack of customer service surrounding the significant construction. read more

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DO NOT STAY HERE UNLESS YOU WANT TO HEAR CLUB MUSIC UNTIL 2AM. The rooms were nice enough and newly renovated. Stayed two nights and could hear the music from AleWorX across the street all night. Front desk is fully aware including security. They just blow you off, no empathy, but I am sure they get this complaint all the time. You have been warned!!! read more