I highly recommend this location and the folks who work there…read more Our salesman was Marques, and he treated us well. He was courteous, friendly, and well spoken. We exchanged pleasantries and stories sincerely, and there was NO HIGH PRESSURE to make a sale. He accurately explained the delivery and set up process. In Marques absence, Erik handled our changes with ease. The delivery and set up crew arrived as planned, worked quietly and efficiently, demonstrated the operation of bed frame motor to confirm it worked properly. I wish I could remember the names of those two guys.

Thank you so much for fixing the mix-up and confusion! It's Mattress Firm locations like yours that…read morepeople say good things about and keep people coming back for life.

Brian was very helpful and knowledgeable. Helped us pick out a mattered topper. Currently have a…read moretempur-pedicure hybrid and hope the topper will soften it just a tad without having to purchase a new mattress.

My wife spent the better part of a day shopping for a mattress and one of her stops was the Deer…read morePark Tempur-Pedic location. By days end, she had chosen a new mattress and set an appointment for me to stop by later that evening. Our sales person George helped my wife find the right option with a split king. I arrived and found George very knowledgeable with his product and professional. He spent the additional time to give me the entire explanation and presentation again which I appreciated. Bottom line, If you are looking to work with someone who cares, is customer service oriented, and doesn't push, George is the right guy to talk too. Our new bed was delivered as promised and a month later we love it! Well done Tempur-Pedic and George!!!!

HIGHLY RECOMMENDED! Thomas is an amazing sleep expert and is really great to work with. If you…read moreshare your needs, budget and preferences he brings, knowledgeable, honest and informed guidance for a range of options. Unlike many places, he knows his products and is very honest and not pushy. My wife and I really liked working with Thomas and will be back again soon.

I had such a good experience at this retailer. I dealt with the manager, Adam Duvel, and had a…read moretremendous experience. Adam was very helpful we made decisions quickly, the transaction was painless and we came away feeling very good about the two beds we purchased. Then the system kicked in getting confirmation emails and received seamless and perfect delivery experience on a Sunday in less than a day. Courteous, clean and in and out of our house, taking the old beds, in less than 5 minutes. Excellent experience from purchase to delivery. I would recommend this store.

@thehealthinspector8…read more Very attentive owner and the store is always clean. Mattress value is much better than corporate stores.

They do not answer the phone when called. And they do not return voice messages that are left…read more Don't waste your time chasing that great deal that they claim to offer, as you will not be able to get ahold of anyone. I would've given 0 stars if that was an option.

I am very satisfied finally I sleep well and nothing hurts…read morefrom me and my wife the rating is super!

Very bad customer service and experience…read more Place is always empty so kinda shocked they'd be so aggressive and off putting to a potential customer especially a woman one but someone's people are just trash

Harisen G was a wonderful salesperson. I was able to order my sheets over the phone - and…read morethankfully not drive and look for parking in Old Orchard shopping center. Harisen was very patient and personable. Thank you Harisen G.

Arnie at the Old Orchard store is absolutely fabulous . Super smart, knows EVERYTHING about the…read moreproduct , and truly wants to help you find the best bed for you at the best price. We have purchased beds in the store and over the phone . The product is worth every penny. My 6'4" husband who is not small destroyed many high quality mattresses before we bought a sleep number 14 years ago. He weighs twice what I do and in no time at all I was sinking into his side. Never again. We bought one for our lake house 8 years ago and just replaced our original in our main home with the climate control with head and foot elevation model. WOW! Snore setting really reduces snoring and adaptive cooling has eliminated waking up hot in the night . Love the more basic model but if you can afford it and have snoring or heat waves at night I highly recommend.

Ordered living room furniture from this location. They were able to price match what I had been…read morequoted from two online stores. There were no hassles and they just took care of it. Delivery was when specified and the fellas did a great job. Unfortunately there was a mix up with pieces and Adam was super apologetic and went above and beyond to make things right. I would highly recommend.

I would warn others to be cautious when purchasing couches from here. Spent over 2k on a couch only…read moreto have it rip when I got up from it while wearing a pair of jeans about 5 months into owning it. Luckily i had purchased a warranty and I was assured because it was made here in the USA and that they'd always have parts and shipping time wouldn't be crazy. After 6 months of back and forth just trying to get the piece needed, the manufacturer closed down and I could no longer get my couch fixed. We stopped in and explained the situation to Adam. He was helpful in letting us just pick another couch and even covered the minor difference in price but we would no longer have a warranty and wouldn't be able to buy a new one for the replacement couch. About a year down the road all the pillows are barely cushioned, the couch is sinking in and the back pillows are starting to detach from the frame. I would avoid this place if possible.

You could go to the Merchandise Mart, River North or Lightology to spend a ton on modern furniture…read moreand lighting.....but if you don't want to spend that much and - you don't want IKEA stuff (nothing against IKEA, I love their food and stuff), then you can come here. I think a good comparable would be Domicile, but Dania is a couple of levels classier due to their showroom in Northbrook. As you walk in, someone, who almost looks like another shopper (but dressed a little better than you) will come and greet you and ask how she/he can help. I like that and I keep that person in mind as I walk around the entire store. They have nice credenzas (I haven't used this word, in like 8 years), dining room tables, chairs, beds, lamps, rugs, etc. I used to assemble furniture part-time, while I was in college, so assembling furniture is a breeze for me. However, some of the furniture comes preassembled, like my credenza. Whether you're trying to furnish an entire house or wanting something in particular - I suggest visiting here. Close to I-94 and Barnaby's pizza!!

Sales help encouraging to the novice shopper. Delightful…read moreselection of kitchen tables and comfortable chairs The love seat and ottoman were just the right size for my apartment. Many years ahead for what I paid. Talk to me. A few more pieces are coming tomorrow.