You need to rent a car, I Recommend this place! Less expensive than the other place & top notch…read moreprofessional, courteous employees! Yes I did just say that

I have a older model Ford 7.3 diesel with low milage, like under 70k. I was planning a long trip,…read morearound 2k miles. I keep my truck serviced as per the manual and it was almost due. I have had Ford service my truck in the past even thought they are kind of expensive. I had it done about four days before the trip. When I returned from the trip I noticed that I had an oil leak. Upon inspection I noted that the oilfilter and the drain plug were loose and leaking. The underside of the truck was a oily from the engine to the rear. I contacted Ford and took it back in, they fixed the drain plug but i ended up fixing the oilfilter. I was a little pissed about the poor workmanship but they told me that if my truck would have been damaged that they would have made me a good deal on a new one. I will never go there again!

I had problems with a flight out of Phoenix az to show low az…read more I called customer service. The first call was with a women I asked for her name and she would not give it to me she was not going to do anything to help make the situation better. She said she would have someone called me. Called back and got ahold of Sean Yun out of ca. He handled everything 100%. He is a true employee. Please make sure that his supervisors get this e-mail. confirmation # AAH24V Thank you Sean Yun for taking care of my situation and showing pride and commitment for Boutique Air. Thank you Tina Peters

I purchased a Classic Vintage 1973 Ford F100 Pickup and brought it to J & S Patriot for an…read moreinspection. It got a clean bill of health. No pressure, great customer service, fair pricing, and most importantly, a hands-on owner who knows his stuff. The owner, Jim, even took me on a test drive to explain certain things. This shop impressed me, and I am not easy to impress. I love supporting locally owned businesses with a hands-on owner, and that's what you get with J & S Patriot. I highly recommend this place. They won't rip you off.

Oil change for '91 Mazda, 1.6 ltr…read more I provided oil and filter. Overfilled oil. Didn't top off brake fluid, even though the light is on, and bottle was sitting right next to the reservoir/master cylinder. Charged me to top off coolant. Looks like they mostly added just water. Was bright green before I brought it in, clear now. Didn't ask me. Charged me to top of washer fluid even though you can clearly see all the lines to the jets are gone. Didn't ask me. Didn't call to let me know it was done. $84+ for less than five minutes work. Won't be back.

Derrick was amazing! Best salesman ever! I hate car shopping because some salesmen are so pushy!…read more Thank you!! Tonya Gleave

Lets see if we can not let this happen again. So i made an…read more appointment a couple weeks ago(Jan ) to install a key ignition switch on the 4th of Feb. The day I made the appointment I got switched over to the parts department and ordered the part. I confirmed with parts department that it would arrive intime for the install on the 4th. On the date of the appointment, which was confirmed by your text, i had to cancell due to my wife's illness. I call back to reschedule the appointment ASAP. Had to leave a request for call back. I received a voice msg later that day. I find part was never ordered due to me have to prove the Duramax is mine and the part was not and will not be ordered until I personally bring drivers license and proof of ownership of the vehicle. Really? Do you think it might me a good idea to let me know this from the very beginning. Like when the parts clerk talked to me. Or maybe when he found out that he couldn't order it with proper owner proof. It is a good thing that I didn't drive up 20 miles on the 4th just find out you never ordered the part. I would been highly angered. So now I'm going to drive to Horne today to make sure the part is ordered. Not cool at all.

I needed a window regulator replaced. It was 2 days before snow was suppose to come in. I had them…read moredo the work. The bill seemed high and i did some research on having the work done. Bottom line. They charged me $698.72. The average to have the work done at a dealer or independent shops runs about $417.88. Math says i was easily overcharged $280.84 at Mobile Medics !! The part cost $150.00 at the dealership not $257.66. 'Shop Rates' (labor) are $170.00 not $260.00. They charged me $15.00 for 'shop supplies. What shop supplies did they use ? They charged me $15.00 for 'EPA/waste removal.. I took the old part home with me ! Sub total was $647.66!! if i paid cash it would have been $659.17. $12.00 more if I paid cash ? if I paid with a CC it was $698.72. $51.00 more if i used a credit card?! That doesn't even make sense!! They never offered a senior discount when I was at the counter to pay. The never offered a Veterans discount when I was at the counter to pay. Good business practices say all the above was wrong.

Piece of shit! Dishonest Mechanic if you want to call it that. Brought car in was told 1000.00…read moreworth of work and no guarantees. sold my car for jack shit cuz i couldn't move it. posted a 100.00 part for it. see it driving around now with no problems. Total rip off!

Abysmal Service Department!…read more Our story began when we decided to special order a brand new Jeep Wrangler Unlimited Rubicon edition toy for the fleet at our house. We stopped in and talked for a moment with a sales person, then met the owner in his office and special ordered it just the way we wanted it. I would give the sales process about 3.75 out of 5 stars since we had a pleasant experience but didn't feel we got much of a great price, but it was about the same as the last Jeep dealer we had already shopped at so we just gave up and bit the bullet. Much to our excitement the new Jeep arrived in only half the expected time so off I went to pick this shiny thing up. I grabbed the jeep and drove it home. I felt like it had much less power than the Jeep I test drove at the other dealer and less than my friends brand new Jeep. I realized there was oil in the air intake where the filter goes and figured this explains a lot as it is probably a bad engine with loss of compression and too much piston blow by. I read online that another person got a new engine and the problem was solved. To the dealer I went and the service dark haired skinny little guy told me there is no check engine light on so there is nothing wrong with it. He literally walked away from me and back into the building and didn't say another thing to me. if one of my employees treated a customer like that, I would fire him on the spot. I contacted Jeep since we apparently had some sort of premium Jeep Care package? They apologized and assured me we would be taken care of... After months of back and forth and nobody even getting someone to really look at it I gave up and traded it on a new Honda... I hate to say that after owning 9-10 jeeps in my lifetime I am pretty sure I would never buy another one, at least new. Out other issue, realizing it really swerved around on the road more than any Jeep I ever had before. I resolved this by replacing the terrible BFG load range C 32" factor tires with new 33" tires and wheels with a load range E rating that took 80% of the instability away and made me feel better about that... And of course it looked cooler too... All in all the Jeep looked cool, leaked oil, leaked water through the windshield frame and for a $40K vehicle was really a disappointment. The service department at Hatch doesn't care at all about customers or service.

Pray you don't have to have ur vehicle serviced here!! If it can wait or u can take it anywhere…read moreelse I suggest it! Least friendly staff in the world. They should not be able to own the Jeep name it's that bad!!