There were red flags I ignored and shouldn't have. We called twice and got two different rates…read morewithin the same day. 100/hr cash 120/hr card first rate we received, these rates hiked up to 135 cash 175 card. We did a video call so they can give an estimate, we never received an estimate. The movers came to pack move and unpack. They didn't know they were supposed to be packing/unpacking. I had to call and confirm instead of them. They left my front door wide open and never turned the gate back on so if I hadn't gone back for cleaning supplies my door would've been left open over night. When I told the only guy who spoke English he said "I wasn't the last one out" no apologies just a lazy answer. They never unpacked properly. I started unpacking the kitchen, so they had an idea of where things went. They didn't try, they just unpacked random stuff and threw it in places. Appliances were disassembled which could have easily been put together. My cake stand was in two thrown on the counter top with a box over the glass in an unsafe manner. They said they were scheduled to come back tomorrow and when I called to complain about how the place left they said the job was done and I should've said something before they left. I told them they should leave instead of waiting for me to return after picking up my daughter they told me had to pay. Which understood I'll pay for the day, but the packing job was not done. These are scammers. It's been a long time since I dealt with a business like this but this one beware.

Crew did not do as I asked to cover my chair when moving it. They seemed to complain and unhappy…read moreabout moving my items. Didn't appreciate the attitude

Very efficient moving service that I would recommend to my friends and family. They also beat the…read moreestimates of other movers I called. In the end, I was happy to go with Pinpoint Movers anyway because they are family owned. I opted for a 3 person team. They moved quickly and the gentlemen that came to move my things were so kind. I was impressed with how they communicated with me. They gave me a one hour timeframe of when to expect them but called me at the start of that timeframe to let me know how many minutes away they were which was helpful because I was able to run a quick errand since I knew when they were arriving. They moved fast and efficiently. Very impressive. It was hard work as I moved to a third story unit with no elevator. In the end I had a couple of small cosmetic nicks to an end table and a nick on my doorframe, but all in all, it was a successful move in my book. I felt the pricing was fair for the service I received. They required two hour minimum and had a service charge I felt was very fair. I would use them again.

I had a disappointing experience with this moving company. Everything was already packed on my end…read moreexcept for the larger furniture, so I expected the process to be fairly straightforward. Two movers arrived within the quoted window, which I appreciated, but unfortunately the rest of the experience did not meet expectations. The move took significantly longer than anticipated, especially compared to my previous moving experiences. As a result, the total cost ended up being nearly double what I had expected, which was very frustrating. To make matters worse, I discovered that several items were broken or damaged during the move. This was particularly upsetting given the care I took to properly wrap and protect my belongings ahead of time. Based on this experience, I can't say I would recommend this company.

Cons: they didn't arrive at the provided time, but they arrived as soon as they were done with the…read moreprevious jobs. Pros: they are very reasonable which is a plus in this economy! Pros: they filled the truck in ones visit! Pros: very patient drivers. I had left my key at the old apartment and had to drive back to get it which was up the street while I was doing that they unloaded majority of the stuff so the move was halfway done. They just needed to put it inside.! Pros: I advise others to use this company if you don't mind them being late. But overall, the prices was gonna keep me possibly coming back. They do keep you updated. They will call and let you know what's going on and then if you call the company, they will reach out to the driver just to check on them so thank you have a great communication.!

Thanks to 911 Movers! They literally moved our full apartment in 2hours, with a 20minute drive to…read moreour new location. We will definitely call them when it's time for our next move!! They're very professional and respectful. They dismantle furniture and will put it back for you. I suggest requesting 3-4 movers for that expedited service. Again, thank you guys so much!

I'm a returning customer. Juan helped me set up my appointment. He answered all my questions and…read moremade the process smoothly. The moving team...Jesus, Andy, and Emilio wrapped all my furniture and moved everything with care. They also played live Tetris to fit all my belongings (3 bedroom set, piano, desk, 1 cabinet, 2 shelves, dinning table, breakfast table, 14 chairs, office chair, 40+ boxes, and other misc small items) into a 10x20 storage unit. I was stressed for several weeks. The Optimus team made the process smoothly and worry free. Thanks.

We made the perfect choice when we went with Optimus to move us from Katy to the hill country!…read moreJessie, Jorge, Wilder, Elias, and Emilio took such great care of all of our things! They arrived by 6:45 am and didn't leave our new home to head back to Houston until midnight. Not only did they move everything perfectly, but they were kind, polite, and went out of their way to make us feel at ease! I was really worried about the move, but Jessie and his team made sure everything went smoothly!

If you are looking for a moving company, you can stop here. These guys are incredible. Responsive,…read morepunctual, professional, and they do what they say they will do. I don't like moving, but these guys made it bearable. I wish I could give them a 6 review. Ask for Dez...Thanks guys

I had an issue with A plus quality movers Houston. I tried handling the situation myself with them…read morebecause typically being the person I am, my make a big deal when the issue could be corrected. I thought it was the right thing to do, cause I wanted to support a Black own company...unfortunately things did not work out The movers were irresponsible. One of the guys had attitude the whole night. He tore my Canopy on my Swing. Busted up my refrigerator, which cost more than I settled for. I got the short end of the stick. I thought I was helping, but got fucked in the end. Things were so crazy they had to come back to finish with the move. The house that I was moving my belongings too, was last minute because, I had just been approved last minute.Upon them moving my belongings in, they mest up the door, chipped certain areas of the doorway. When my belongings were placed in the home. My children and I were living in a hotel do to Harvey. The house was just a storage until all the paperwork was finalized. But I had access to the home. I would go there and unpack a little at a time. Remind you, My belongings was moved in on the Dec 4, I wasn't able to move in the home until Christmas Eve. When I finally moved in, that's when I noticed I was missing my toaster, my glass cake plate that was still in the box, I only used once. A wagon wheel that sat on my dinette table. 1 curtain panel. I am missing a whole box of glasses that belonged to my late mother. I tried reaching out to the owner about this. I did agree that he give me $300 for refrigerator and he also agreed to replace my canopy but when I brought it to his attention again, he. Tells me. He would give me $100 for everything. All of this was before I actually moved in to realize items were missing, and a whole box of my belongings is missing. It's crazy because some things that was brought into my home by the movers was not even minds. I have never used A moving company to move me. I need to know what, can be done about this, cause instead of the owner telling me he will check, to see what happened to my belongings, I feel, my voice was not heard and at this point I just want my belongings back. Hello! Below is the info for the storage unit that I reserved for you. The movers are scheduled for Monday, Dec 4 at 4:30 pm. It is A Plus Quality Movers who will be contacting you.

Lazy and very unprofessional, would not recommend to anybody, waste of time and money.read more

If I could give ZERO starts I definitely would but I did a move with the owner of the company which…read moreis Marcus Kelley Sr. n during the move one of my TVs was broke while n his care.. I asked him reimburse me for the tv but he's stating that "He don't know if the tv was broke before" like lets me real it's no way I'm bout to have a tv wrapped (As you can the tv is laying flat wrapped n a cover) but when he loaded on his trailer he had it facing the wall with NO PROTECTION he say he had covers on it but you can't see anything.. I've reached out to serval other moving companies to get their take on it.. & They all stated that due to him having that tv like that most definitely did the damage to the tv. . I paid him $1500 for the move yall this man really said I low balled him when he's the one that gave me the price then turnt around m said he really didn't want to do the job k.. I'm post the full conversation.. Like I'm n the process of disputing the FULL $1500 since he don't wanna reimburse me $300 for my tv .. I also left a review on his business page on Facebook but he blocked me but before he blocked me he also posted my address. i will post pictures of our conversation for proof.. if you look on Facebook he's n other groups w bad reviews he's also been kicked out of serval groups due to how he handles business..

UPDATE: I am now giving 1 star instead of 3 due to the dishonest owner…read more I called them 8 weeks in advance. Obviously, their policy on move times has nothing to do with how soon. This is the policy they always have per the rep that I spoke to. I have NO reason to lie about this. Every mover I talk to had availability but not the right price. I did NOT call too late to book movers. Also, I just saw this reply as the owner waited 3-4 months later to sneak a dishonest reply. I dodged a bullet not working with this company. -------------------------------------------------------------------- I just called for a quote. I felt that the quote was reasonable for 3 movers. Unfortunately, the company was simply inflexible about the move time. They refused to accommodate a 2 hour window. I live in an apartment and we have to reserve the freight elevator. We can only book it for 2 hours. 150 movers will do 8am-10am moves or 11-3p. They will not do 2 hour increments after 10am which obviously would not work for me. It is a shame because. Most people moving from apartments, need to book a freight elevator. The person that I spoke to was courteous and professional. I just wish the company was more collaborative. Ah well, there are other companies.

George, Antonio and Jaden came to move my fiancé and I out of our apartment into a house. They…read morearrived within their time frame that they gave us. When they arrived, they got straight to work. We were surprised by how fast they were able to move everything! They each were professional, polite and efficient. We have a tight spiral staircase in our new house, which is a pain to get furniture up. They kindly moved a whole office up the stairs without hesitation or complaints! We appreciated this because we know how much of a hassle it is to move up those stairs. They also were very careful with our items, they wrapped all the items that needed wrapping and carefully loaded and unloaded our stuff. Nothing was broken or damaged during the move. They were able to move 2 bedrooms, 2 bathrooms, an office and a kitchen in 3 hours (including a 20min drive to our new house). We were impressed by how quickly they got this done! The pricing is extremely reasonable. I feel that the quality of service was worth even more than they charged! This was such a positive experience and I highly recommend this company to anyone needing moving services! We will definitely be using them again!

Hello, my name is Ashley B. Let's get started with the review. First of all this company is very…read morepunctual they answer your text messages or phone calls fast. You can tell they understand that time is money and money is time. They were able to move my apartment within four hours which included an hour drive to my new place and make sure everything was good and wrapped and added to boxes that didn't have boxes. They even assembled a new bed with many pieces. I appreciate their time and effort with my move. Anyway. Chow!

Very straightforward price quote for an in-town move. Showed up on time and did everything…read morerequested with no surprises or unexpected additional charges.