Wonderful customer service!! I called for a quote and was provided the information that I needed and more. The customer service representative was very friendly and kind. She answered all my questions and also offered to set up a profile for me to get things started. I will definitely come in to rent a storage space. Thank you for making it easier for me! read more

Apparently they don't want you to leave. Can't get the EXIT button to unlock the door. Nobody seems to be in the office. Very odd way to run a storage facility during daytime business hours. read more

Haunani is extremely professional and very helpful. We always use Hawaii self storage. Over the years Haunani and her team have always been most helpful!! We highly recommend!! Thank you Haunani for always be there for us!! Patricia Neal (Twoscoops) read more

I've never had a problem accessing my unit. The fact that you can come after hours helps a lot since I work during normal business hours. I wish the covered parking was a little bigger. Even with a 4 door sedan it's a tight squeeze to get in and out. Most of the time I park outside and just walk back and forth with a cart. Check the pricing and unit sizes in person at the main office. Just seeing the numbers online and then physically seeing it taped out so you understand the size is eye opening. read more

Hawai'i Self Storage - Self Storage Near Me - Kapolei, Hawaii

We have been with Hawaii Self Storage Kapolei on Kamōkila Blvd for years. I am extremely grateful and thankful for Haunani. She is an awesome and hard working employee there. She always makes sure that we are ok. She helpful with everyone she comes in contact with. She dependable and reliable. She will help with issues that had occurred with our unit. It's nice to walk in the office and get greeted by her. Haunani is your go to person with all your needs. Please if you stop by to look for a unit ask for her. Thank you Haunani for your continued help and support throughout the years. read more

I wanted to say a big shout out to Haunani at Kapolei Self Storage on Kamōkila Blvd. Thank you for helping me with my needs and concerns. It's always a pleasure that I get to speak with you. You are the first person of contact when you walk in the door. She is very knowledgeable and answered all my questions. Haunani is your go to person. Prices are reasonable. Thanks Haunani I will definitely will let everyone know to go and see you. read more

We had a business in Koolina for years, then of course covid came along and changed everything... We needed a storage unit for several items and Hawaii Self Service in Kapolei proved to be perfect. Over the next few years Haunani in particular has such an delightful demeanor and pleasant attitude.. She is indeed an angel in work clothes. She knows how to comfort you in times of difficulties and remains professional in the moment.. Two thumbs up and a big toe service... Well done Hawaii Self Storage... you've got a jewel of an employee and excellent public service business... read more

Needed a storage right away and luckily came across Hawaii Self Storage Kapolei-West. Went with them because of their awesome reviews. Emailed them first for availability and they responded with a day. Then made an appointment to visit them, filled out paper ahead, purchased my locked, and made the deposit. They were friendly and advised based on my storage need and was able to find the perfect one I needed. Was advised on the rules and that was it. Rental was spacious, clean, and secured. Gave 35 days notice of check out, no issues with that and they responded within a day. Clean out my unit, got my lock, and checked-out with the office. No issues. Melveen and her team were awesome to talk to and were super helpful. I'll be coming back again for sure when I need a storage. If you need storage, check out Hawaii self storage Kapolei West. They are friendly and helpful. Friendly caveat: if you're nice and not rude to the person helping you, then service is great and no issues. Maybe even make friends. read more

Did a lot of research with finding a reliable and trustworthy storage facility on the west side. Hawaii self storage in Kapolei came highly recommended. Upon entering the main office I was greeted by Nohea Who was quick to help me give me quotes of prices of the specific size of storage that I needed. She walked me through the process and went out of her way to share with me the best possible deal that I could achieve. After running the numbers by my husband I immediately went back into the office and signed up I was able to secure an awesome deal for the next six months. The facility is clean and conveniently located in Kapolei. I especially love the air conditioning units because it is very hot on our side of the island. Thank you for making this painless to get a storage unit as it was a quick process!! Mahalo. Nohea ! read more

I have used many storage places throughout my life, but Hawaii Self Storage has exceeded my expectations. Awesome staff, always helpful and cheerful and very professional. The facility is always clean and I always feel safe going there!! I will always go back whenever I need a storage space in the future, and always recommend . read more

I Feel Much Regrets... Saturating Mind Now Like their leaking Roof ~A Haiku about my Hawaii Self Storage Kapolei experience read more

I've been with HAWAII self storage for a while now and so pleased with the extreme service they provide. 1) friendly service (shantezarae) going the extra mile 2) auto pay is so convenience and mind freeing 3) small convenient conference room for use at no charge! AMAZING! Thank you, for all you folks do! read more

Great Staff! Wonderful service! Clean and well maintained building.

Fast friendly service. Came in to look at sizes and I loved the ac in the storages. The workers are very helpful in explaining the different sizes and what I would need to store my equipments. Highly recommend this place if your looking for a storage unit read more

I came by today to inquire on prices and Juliet helped me. The staff here are very friendly and prices are very reasonable. I highly recommend this place to everyone. Thank you for your great customer service read more

I had a terrible experience when vacating my storage unit the sales people that were in the office were not helpful, gave wrong information when exiting and were very unprofessional. I would never recommend anyone to use this storage location. The bathrooms smelled terrible and seemed to not be cleaned on a regular basis. read more

So there was this cosmic mishap where my friend missed out on a free moving truck and manpower from Hawaii Self Storage. My friend ended up having to rent a UHaul. We get to HSS in Kapolei as the sun is going down. The office is closed (they close at 2pm on Sundays). AND HERE IS WHERE MURPHY'S LAW KICKS OUR BUTTS. We pile up half of her belongings onto two flatbed carts and head up to her storage unit. IT IS LOCKED. With one of the red, in-house locks that are for units that aren't under contract yet. We have her contract in hand, paid and signed. There is no one to ask for help because the office closed. There is no emergency contact number. Do we stay there all night and guard her stuff outside the unit until office hours the next morning (to avoid hauling the UHaul all over creation)? Can't--the building goes into lockdown mode at midnight. You can only access your stuff between 5 a.m. and midnight. And as we leave, the exit gate is broken and you have to manually get out of your car to push it open and closed. This turned out to be a perfect for the people scrounging for Kapolei Hale Lights parking. My friend spent the night studying the contract which does not say you need to come in during office hours. We wake up super early the next day to move her stuff in as soon as access is allowed and I sit and guard her stuff as she rushes to town to return the UHaul before 9am. EDIT: The staff eventually made it right, so I changed my 1 star rating to 3 and removed most of the details of the story. Sometimes spit happens. read more

Facility is always kept clean. Staff are always friendly & helpful. Prices are reasonable. Location is convenient. read more

Hawai'i Self Storage - Justus visiting his "favorite" place HSS - Self Storage Near Me - Kapolei, Hawaii

Excellent service by Jayna! Explained thoroughly. Very reasonably priced. Nice cool ac office. Almost fell asleep

This review is in regards to Meen Kine Poke U-Haul service located within the Hawaii Self Storage building. It's a convenient location for those of us in the Ewa/Kapolei area right in between Kmart and Home Depot. They just have a handful of trucks to rent but we had no problem reserving a pickup on new years eve. Btw they only have one pickup available....at least that was the only one there when we rented. Prices are cheap. For 5 hours we got the pickup for just under $50. So less than $10/hr. The lady I dealt with was nice. She did her business, we did ours, bada-bing bada-boom, it was all good. Would use their services again for sure. read more

I use to be with HSS when they first began at their Mapunapuna locale, ran my business their for years until I moved. Since being closer to the Westside, looked at others in the area, but I always came back to HSS and their location in Kapolei. Did not know what to expect? Shani was so warming and open to answer all of my questions that I felt so good that I decided right then and there I would move my business here. She guided me through different options and quotes, that I asked if she could work her magic, I will pick it up today which I did. I usually do my research and think about my best options, BUT I trusted the facility and Shani that I picked it up. MAHALO to the staff at HSS, but Shani was AWSUM!!! She sold me. read more

What an awesome experience I had at Hawai'i Self Storage on Kamokila. Customer service is Excellent!! Shani is the BEST!! She helped me to obtain the perfect sized storage unit for all my items. When we first got there she took us upstairs to see the different sized units and was super patient when working with us. She was super genuine, friendly, and helpful throughout the entire time I had my stuff stored there. Anytime I emailed her with a question or was ready to give her my 30 day advance notice she'd always get back to me right away. They have security cams, facility is clean, and I'd recommend this place to all my friends and family. They also have a moving company and those guys are awesome too. They took the time to carefully move all my stuff into my storage unit so I wouldn't have to upgrade to a bigger sized unit. Thank you so much to the crew at Hawaii Self Storage!! read more

Polite, friendly staff! So helpful with all of our requests and needs. Shanie and Jayna (sorry if I spelled it wrong) made the paperwork and rental choice a breeze. The facility is air conditioned and feels great. The units are clean and free of debris. Would definitely recommend Hawai'i Self Storage to anyone looking for storage or moving help. read more

Stopped in here after moving back to the island. Had to store a bunch of my household items after downsizing places. Great customer service. Jayna was extremely helpful in assisting with pricing and unit sizing. She showed us multiple units and really took her time making sure we got the best unit to fit our needs. I've rented at other places on the island and the pricing and customer service is not even close to comparable to Hawaii self storage in Kapolei. read more

I have had the best experience ever using this storage company. One of the sales people named Auhea Ueda was the person that assisted me and she went above and beyond her job. She was so pleasant, knowledgeable, and truly the most helpful person I've ever done business with. If only there were more people like her in the world. If you need a storage, do not hesitate to go and see her. Do yourself a favor! She's awesome!! read more

Thanks to Shanie Samoa at Hawai'i Self Storage In Kapolei,I was able to resolve some issues with my no refund contract I had with Hawai'i Self Storage. Her discretion on this matter helped her to show the true meaning of ALOHA. Now I'm truly convinced that they are living up to their word about having plenty ALOHA! Thanks again Shanie for honoring your value's and perpetuating the genuine meaning of ALOHA! I also wanted to apologize for any inconvenience that I may have caused! read more

Kapolei Hawaii Self Storage!!!!! SHANIE SAMOA is the greatest!!!! Our day started off on a bad note of moving unexpectedly, which led us to getting a storage unit at Kapolei's location. Shanie brighten the mood in a instant!!! We came in told her our situation as well as what kind of things we needed to store. We told her what we wanted but after listening to her break down of how we can maximize our storage unit with a recommended smaller unit and how to save money, everything was easy from there on out. We just want her to know how much we appreciate her for being kind, understanding and listening to us. Mahalo Shanie!! from Manny DeCambra Shana Kaawa read more

I came to this storage and the employees were super friendly, very professional and nice building .. and they have alot of carts to move your stuff, verses our previous storage , that sucked these people are the real deal with looking to rent out with.. HIGHLY RECOMMENDED TO HAWAII SELF STORAGE!!! read more

The staff at this storage are very friendly and helpful. Very good location and very patient workers. Safe and the ac works really good

I want to say thank you to the staff of Kapolei Self Storage, they really helped my team for a short period with adequate storage and the use of the conference room on the weekends. I would like to shout out to Leon, who was very helpful during every process of every visit. I would like to call on the again in the near future for either storage of conference room usage, the facility is outstanding (floors need replacing conference room), clean and has the proper environment for group meetings. Thank you so much for your service Leon, and to the rest of the staff that I am sure works very hard to maintain the success of this facility. Yours truly, Frederick S. Tri-Cord Consulting Group read more

I love that there are security cameras and private codes and an after hours security gate. I know that we never have to worry about our things. The staff is amazing and always wonderful service. read more

This was my first ever storage experience and it was flawless from beginning to end (Jan-Mar) as I frantically put two properties on the market and bought another. As I anxiously waited for the stresses of the real estate game: multiple buyers' multiple extensions, escrow, etc. this facility (next to Kmart Kapolei) was convenient, and gave me peace of mind that my stuff was safe. My10x9 unit easily fit the contents of my old 980 SF condo. I reserved online to lock in a special price, which is only good for a maximum lease of 6 months. The staff will show you different size units to determine your need, and give you tips like people often forget that you can pile UP, further maximizing your space. Though they do have a free truck pickup, I was told you have to unload it yourself, which wouldn't work for me because I'm a single parent household. My daughter has special needs and has difficulty transitioning. She thoroughly enjoyed "Shakaman Storage" as she calls it, and seeing the mascot all over the place. It has been a great learning and life skills experience for her, and when I checked out today, staff remembered her, and gave me a book about her hero "Shakaman" for her :) and said she could come visit 'him' (his pictures on the wall) anytime. The experience was perfect for my urgent, temporary need, I got a special price, and the fact that I never had to leave my zip code was the icing on the cake! read more

Clean, safe, decent rates. Ample parking--previous location I was at parking could be difficult at peak times but this one is never a problem. read more

Very friendly staff always willing to help out when you need it. Facility is very clean. Private codes and gate codes provide you with a sense of security. Set-up and transfers are quick and easy. Great place to store your items at a very reasonable rate. read more

Very upset with services. First went in on Saturday to change move in date only to find they couldn't find the only person in the office that knew how to change dates on the system, stated that I would return on Sunday however I gave them an extra day to process my request and went in on Monday instead only to be told that it was already changed. No one thought that it would be a professional thing to do by informing the customer with a phone call so I wouldn't waste my time or gas . Left returned on Tuesday after hours to put things in storage and you guessed it PIN DOES NOT WORK! Called information provided to me by office with an after hour number to be told they don't know why I was given that number because they can't help me. Feeling frustrated read more

This place is so great! the woman in the office have the best customer service. They are so helpful and outstanding. i would definitely recommend Hawaii self storage. read more

Service is great! Staff is friendly. Units have AC. They provide equipment (rollers) to help you haul your items to your unit and they also sell boxes, tape, bubble wrap and locks etc. Only negative is the tiny parking area near the unit entrance, it's fairly difficult to maneuver with large vehicle and depending on your unit size, the prices can be costly. Overall, I'd use their facilities again. read more

I need to find a storage place and there are quite a bit of choices. I took a look at some other places but Hawaii Self Storage was my choice. The place is nice and clean, the rates are reasonable, and the staff is super friendly! Love the aircon on these hot days! I recommend any of the Hawaii Self Storage locations! read more

Anything you store in this self storage facility will be stolen. This company will not do anything about it. If you rent from here, please get insurance from an outside agent and do not store anything that you cannot replace. It won't be there long. Stay away. read more

Such a great experience for me and my new family! Leon was so helpful and was ready to make our experience comfortable. Leon was very accomadating and made sure we were good to go, almost like holding our hand the whole way! So remember that name, Leon, the best associate we've met! read more