Super easy to book online. Service was quick and staff were helpful. Look for signs to find…read morelocation.

DON'T RENT FROM HERE! THEY RIP YOU OFF!!!! I rented 10' truck one day from a girl named Sheena…read more First if all they rented the truck to us with less than a 1/4 tank of gas and the alignment was off! It's like they dont take care of the vehicles. I drove 22 miles and purchased their insurance. The truck was 29.95 and the milege was 22x$1.39 and the insurance was $15.00. The truck's gas was at less than a 1/4 tank when I rented it. We put 10.00 into it before we returned. The gas level was at the same spot as when we rented it. It should've been $29.95 (truck) + $30.58 (milege) + $15.00 (insurance) and 1.00 environmental fee = $76.53. The place charged me $163.60!!!!!!! I called them to tell them and they said they would refund me 50.00!!!!! WTF???? They owe me more than that! DONT RENT FROM HERE!!!

Charged a cleaning fee after return. Van was returned in immaculate condition, verified by photos…read moreprovided by the company. Corporate reversed the charges.

Poor costumer service, charging us for dents on the van that were already there, money hungry…read moref**kas!

I just called to confirm my reservation I made through the 1800 number. And this guy tells me he's…read morehaving trouble finding my reservation. Ok.. That happens... So I hold. And in the background I can hear some lady yelling VERY loudly.."Maybe we can no find your name because you only make reservation one day ago!!! That's no good!!! Who does that!! Why you so late rent truck for if you know you moving!!! Your name no here!! Too bad..." The guy gets on the phone... "Yes we have for TEN, see you then." Click...... Wow!!! This place has NO customer service!!! RUN!!!

I just rented a pick up truck recently and they give me one old truck which is totally fine on me…read morefor hauling stuff, the thing is when i returned the truck which i only used about 20-23 miles. Then sales lady insisted i never put gas on it even though i id filled up little way up than it used to be and they charge me extra $. Well, i don't mind if they charge me any extras but, i really felt bad that when they are saying that they know i didn't.

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

Crooks. If I could give 0 stars I would. First off, our family rented a large van for a 5 day…read morevacation. They were very nice at first but when we returned the van he claimed that we destroyed the inside. First off, I had a gut feeling when we first got on to take pictures of the broken seatbelt hook which cut my sons leg (I have a picture) was going to let it slide & the ceiling fans didn't have the covers to guide the air and the seats were stained but never thought that they would actually attempt to pin it on us. He has now attempted to charge us and is extremely rude, definitely not okay that he is trying to take advantage. We wish we would've looked at the reviews sooner because it seems that we all have a similar story. Wouldn't doubt the good reviews being fake. Horrible experience. DO NOT GIVE YOUR CREDIT CARD INFORMATION, THEY ARE FRAUDS!

Don't recommend this place. Called over the course of a few days. Could not leave a message since…read moremessage box was full. I actually drove there to find no indication of a business besides their business sign. I assume they had a store front at one point but it is now a church. I've read the reviews and I guess they operate out of the airport but overall, sounds and looks sketchy! Pass!

The staff was very helpful and provided excellent service. Pick-up and return was easy. Vehicles…read morewere well maintained.

Great service ,helpful and courteous The van rented was…read moreclean. In and out no problem, no hassle Everything was explained to me beforehand so no hidden charges Definitely will use this company again with my next move.