A huge SALUTE to Dr. Nancy Chen, M.D. of Kapolei Eye Care. I'm grateful to you for the ten-years of…read moreexceptional eye care you have provided to me. Beyond all doubt, YOUR stellar education and expertise have been the key difference in treating someone like me with a multitude of complex and severe medical conditions. YOU have ALWAYS been willing to take the time needed to offer the BEST POSSIBLE OPTION for me every time. MAHALO for helping preserve my sight, can't imagine life without it ya know! Dr. Natalie Ouk, D.O. is a great addition to your wonderful staff. Thanks also for donating your valuable time to the Senior Program that helps elderly citizens who don't have insurance and kudo's that you are fluent in English, Chinese, Portuguese and Spanish, speaks some Japanese, WOW.

I was recommended to see Dr. Chen from one of my good friends. I wanted to find an eye doctor…read morecloser to home, and not have to drive to town. Her office is busy but she is a great eye doctor. She takes her time with you and answers any questions you may have. There is parking in front of the office. Her staff are friendly and professional and the office space is kept clean. She is one of Hawaii's best doctors! She also owns the medi spa around the corner. She really cares about her patients.

I am extremely Happy that my Family & I moved Eye doctors! From beginning to end on every visit,…read morephone call I've received nothing less than professionalism, care & acknowledgment. Their staff is top notch and really knows how to make you feel comfortable. Anytime when you think about going to the "doctors" in general, you just don't want to. But their staff makes you want to come back. If you are hesitant don't, their policy and procedures that are put into place is great! My daughter who is 7 just got a "real" eye exam today and she was not scared. The doctor helped her understand why she needs to use her glasses daily. Thank you guys for all you do!

Amazing staff and providers. Shout out to the lady in front left side, i'm not sure of her name but…read morethank you for being so helpful and scheduling my mom an appointment the same day we called! We really appreciate it.

I didnt even know this place even existed. Even the area they were in. I was in shock they are in a…read moreresidential area. It was kinda neat. They have parking for their customers but not much. Very nice office and friendly employees. Great selection of glasses and sunglasses. I'll be back next year. So yes I would definitely recommend Eyes Plus.

Eyes Plus does it again! We scheduled an appointment for the…read morelittles because our eldest starts preschool in August! Our toddler is very smart -- but she's also very shy. Dr Teal was so patient during her exam and adapted to her communication style by simplifying directions. It was a relief to know she didn't inherit my bad eyes and that she's on track for a child her age. My daughter's favorite part of the appointment was getting to look inside the treasure box post exam! There's so many things for the littles to choose from. The front desk is also a standout. Everyone is so personable and friendly. They make it a point to address everyone by name, which is quite impressive! This is such a positive and uplifting environment. The appointment + wait time took 45min for a follow up dilation for me, and an initial exam for my 3yr old and my 10mo old. I left the office feeling so relieved because I know about my babies eye health! I have no regrets and I don't think this is too early for a checkup. All of our visits are so informative & enjoyable. We're so glad to be part of this special practice

Facility is very "homey." Staff are very friendly and courteous. My papa is hard of hearing and…read moreonce the staff realized that, they had no problem projecting their voices so he could hear them, without me even asking. Greatly appreciated. Dr. Rhee did a fantastic job of explaining the surgery process and what would be best for my papa. After the first eye surgery, my papa was convinced that it was a good idea to have it done. He wouldn't have been able to renew his license this year or let alone drive without the success of this surgery. Thank you Hawaiian Eye Center.

Dr. Steven Rhee's response was wholly inadequate. It was unnecessary, unpersuasive, and failed to…read moreresolve any aspect of the situation. His conduct reflects a clear lack of interest in addressing a serious operational failure within his practice. As anticipated, his response relied on the same pattern of excuses and justifications he presented on the morning of December 13 at his Hawaiian Eye Clinic in Wahiawa. Dr. Steven Rhee had more than twenty-four hours to contact me and address the incident in a calm, professional, and non-confrontational manner. He failed to do so. This failure indicates an absence of accountability, as well as a lack of regret or acknowledgment of what occurred at his Wahiawa clinic. This entire incident was preventable. It arose from a failure to ensure that front desk personnel on duty the morning of Tuesday, December 13 were properly trained to interact with preoperative patients who are, by definition, often anxious, vulnerable, and physically compromised. I was in precisely that condition. The situation escalated only after his staff demonstrated negligence in handling required paperwork, which was not available at the scheduled start time of my 8:00 a.m. surgery. Under those circumstances, my response was a direct consequence of both the operational failure and my medical condition. The refusal to invest in adequate staff training, particularly where patient care and preoperative procedures are concerned, constitutes a systemic failure. When staff commit an avoidable error of this magnitude, they are obligated to respond with professionalism and corrective action. Instead, they abandoned professional standards. My reaction does not justify or excuse that conduct. In this instance, the patient was a disabled American military veteran, an individual who previously served in defense of the United States, its citizens, and its national interests. That fact heightens, rather than diminishes, the expectation of professional and respectful treatment. Dr. Steven Rhee's failure to correct his staff during the incident, and his decision to align himself with their conduct, is significant. It demonstrates a disregard for the patient and undermines any claim that patient care is his primary concern. The evidence supports a different conclusion: that financial considerations take precedence over patient welfare. If Dr. Steven Rhee genuinely prioritized his patients, and particularly disabled veterans, the conduct observed would not have occurred. There would have been no excuse-making, no deflection of responsibility, and no hostile or unprofessional behavior. Instead, the situation would have been addressed immediately, competently, and respectfully, restoring order and allowing the scheduled surgery to proceed. As a direct result of this failure, I did not receive the surgery for which I had waited nearly one year, despite the significant time and effort I invested in preparing for it. On the morning of Tuesday, December 13, at approximately 8:50 a.m., I was dismissed and sent home by Uber by the administrative head, identified as "Jocelyn." This incident represents the most severe failure of healthcare delivery I have experienced in over sixty years.

As a patient of theirs for the majority of my adult life, I've always been very happy with the Dr…read more Ichimura and Dr. Ozaki. They're kind, always willing to explain the tests, processes, and results so that they're easy to understand. The office offers tons of glasses options and the staff are always willing to answer any questions you may have about lens options and how they can work with your insurance to help you upgrade your glasses or make adjustments. Appointments can sometimes be a little hard to come by as they have serviced the Mililani community for many decades at this point but it isn't much of an issue if you plan ahead. They're always very flexible when it comes to immediate need as much as they can. If you want to find a community based caring pair of doctors, you should definitely become a patient of theirs. There's a reason why so many in the community have chosen this office to be their own.

Dr Ichimura is sincere, caring and is a professional in her profession. Without hesitation I will…read moreand have recommended her to anyone seeking a most professional, knowledgeable and experienced optometrist. Her office is well equipped and organized! You will not be disappointed with her or her staff!

I really appreciate this family owned company, Ive been going since I was 5 years old and they feel…read morelike family. i'm now in college and they still treat me the same. The whole staff is welcoming. Go check um out!

Very professional and friendly staff. Doctor is very awesome! I've been with them for a very long…read moretime.

Small and confined office but they are so nice and take such good care of you. It's nice that I…read morecan get my contacts right there at Costco too. Very clean

Let me start by saying this is the most pleasant and understanding office personnel ever. They…read morecalled me when I was late (the first time). I didn't get to explain that we had a sudden death of a church member and I was visiting the family. I apologized and just asked to reschedule. THEN I forgot the second appointment and they called to let me know I was late. I rushed over and they didn't make me wait to make a point. (Honestly, they probably need one of those text message appointment reminder systems.) PLUS, this was literally the most pleasant eye exam I have ever had. The optometrist was friendly, professional, and explained everything to me. They took pictures of my eyes and it was the coolest thing ever to see! I will be recommending this office to my friends.

I was hesitant with the low rating on Yelp but still gave it a chance and so glad I did. I called…read moreahead of time just to see if they took my insurance and also what I needed since this would be our first time getting prescription glasses here for my youngest daughter. Customer service on the phone was great so I knew they would be great when we go in person. I think one of the workers was about ready to leave as she was just about closing up for her shift but she still wanted to help me. The optician, Vernon, ended up calling me over to help assist us. Since we were new patients, he had to enter all of our information first which didn't take too long at all. My daughter already picked up her glasses of choice beforehand so everything else came easy. Thank you Vernon for your wonderful customer service. He was also the only one there so please be patient if you do only see one employee at the vision center.

Excellent customer service, wide selection, great prices, accepts majority of insurance plans (even…read moreKaiser Permanente). Always exceeds my expectations!