Very friendly and helpful staff. Very patient. Dr, was very nice and explains everything for me.read more

Eye Exam very thorough and informative, great customer service provided by the staff. Overall…read moreoutstanding!!!

Since I started going to Dr Nakagawa my eye care has been greatly improved. He has updated…read moreequipment for better eye care. My condition is not common but he knows exactly how to treat my vision. The office is great especially I'm able to purchase my glasses etc from them. Thank you for allowing me to share.

DO NOT GET YOUR EYEGLASSES MADE HERE!!!! First of all I have…read moremy own optometrist, but because of a change in my insurance (Medicare) and this optometrist is close to home, accepted my insurance, and my out of pocket was minimal. All I wanted was to use my own frames, and get new eyeglass lenses. What I thought was a simple procedure, ended up to be a NIGHTMARE !!!! Mind you, I dropped off my eyeglasses on October 29th at 1:45pm and after numerous excuses... such as your prescription is difficult, or it will be ready next week, they still need more time, the lenses didn't pass inspection, and long waiting times on the phone to check the status of my glasses, I was at my wits end!!!! Whatever lab they use to make their patients eyeglasses, I would definitely recommend that your office select a different lab if you things cannot be completed in a timely manner. If you're looking to get glasses made, I WOULD NEVER RECOMMEND YOU GET THEM MADE HERE!!! It is December 18th, 9 am, and I called the office to check on the status of my eyeglasses and they were actually ready! I was surprised they I didn't call, being that my glasses were long overdue! I went to pick it up, and was given my glasses and a receipt. Isn't it usually protocol that someone would have you try on your glasses and make sure it fit properly, and adjust it if necessary? NOTHING!! Disappointing and absolutely HORRIBLE!!!! *Granted there were some office staff that were helpful and sensed my frustration, and I knew it was out of their control. Dr. Nakagawa, it seems like your reviews indicate that you're a nice guy, and I'm sure you must be, but please do better with getting your eyeglass labs to be more accurate and timely. I was really hoping to give them my business, but after all this, I left truly disappointed!

Eyes Plus does it again! We scheduled an appointment for the…read morelittles because our eldest starts preschool in August! Our toddler is very smart -- but she's also very shy. Dr Teal was so patient during her exam and adapted to her communication style by simplifying directions. It was a relief to know she didn't inherit my bad eyes and that she's on track for a child her age. My daughter's favorite part of the appointment was getting to look inside the treasure box post exam! There's so many things for the littles to choose from. The front desk is also a standout. Everyone is so personable and friendly. They make it a point to address everyone by name, which is quite impressive! This is such a positive and uplifting environment. The appointment + wait time took 45min for a follow up dilation for me, and an initial exam for my 3yr old and my 10mo old. I left the office feeling so relieved because I know about my babies eye health! I have no regrets and I don't think this is too early for a checkup. All of our visits are so informative & enjoyable. We're so glad to be part of this special practice

Eyes Plus is a godsend. I've never thought I needed glasses until mid June, when I began to…read moreexperience constant migraines. My PCP recommended I make an appointment to get my eyes checked. My husband's family eye doctor is Dr. Makini here at eyes plus, and so I came in. He and his staffs attention to detail before, during, and after my exam, helped me to have a clear understanding of why I could be experiencing headaches. He also went into detail about children's connection with ADHD and possible eye issues and how many doctors misdiagnose children. The coolest part was also that he uses VR technology to test your eyesight. Not gonna lie that was pretty fun lol After my exam, I learned that I was farsighted and needed glasses. His daughter and assistant Alexis, was so helpful in assisting me with finding lenses that match my style, comfort, and insurance budget. She fully explained the out of pocket cost and was transparent with me from the start. It's been 3 weeks now since I've had my glasses, and although I've needed an adjustment, Dr. Makini is so eager to help me find what works. Not to mention, his staff are so great at working around your schedule for appointments. If you're not comfortable with calling, you can actually text them and they respond right away. Thank you Eyes Plus and staff for all your help! Highly recommend!

Small and confined office but they are so nice and take such good care of you. It's nice that I…read morecan get my contacts right there at Costco too. Very clean

Dr. Sween has been our optometrist for years. Great doctor and his staff is great too.read more

Customer service is amazing. Extremely helpful, fast service, knowledgeable and kind…read more Ordered my contact lenses the other day, and they're already being shipped to my house. Generally ordered from my optometrist, paid more, and had to drive from Kapolei to Mililani for pick up. Waiting upon my lenses, and I'm sure I will be a satisfied customer. **Kapolei Optometrist Department is amazing!!!

My rating is higher because having the option if getting glasses at Costco is great. However,…read morethere is a guy that works at optical that is gruff and unfriendly that I would not want to get service from ever. The good news is Cindy who also works there is excellent and the only reason I go back. So great service, depending who you get. I actually left and came back another day when Cindy wasn't working which was inconvenient, but necessary.

I was recommended to see Dr. Chen from one of my good friends. I wanted to find an eye doctor…read morecloser to home, and not have to drive to town. Her office is busy but she is a great eye doctor. She takes her time with you and answers any questions you may have. There is parking in front of the office. Her staff are friendly and professional and the office space is kept clean. She is one of Hawaii's best doctors! She also owns the medi spa around the corner. She really cares about her patients.

Went in for an eye exam and order contacts and after paying for my visit w/insurance they…read moretentatively quoted me $400 plus for my gas perm lenses. When questioned they said they would confirm with HMSA. They later texted me saying I owed them an additional $200 plus. When questioned they said they made a mistake. Now several weeks later, no call!!! Granted I waited for this appointment since I lost my contacts, and no communication!!! **I don't RECOMMEND THIS PLACE!! Bad customer service and communication! They seriously don't know what they're doing!!! Neighborhood Optical right in Mehana in Kapolei, and unfortunately they have extremely poor communication, and customer service! I seriously cannot emphasize this enough. With all the Optical businesses in Kapolei, do yourself a favor and go elsewhere. PERIOD!! ***7/15/25 no call to follow up. Had my eye exam and nothing else!!!! BEWARE OF THIS BUSINESS!!

After not seeing a eye doctor for over 6 year I finally decided that it was time. Workers are…read morefriendly and got called in pretty quickly, my exam was actually quicker then I expected and ordered my (sigh) glasses. Will be going back in a couple months for contacts. They're located in Waikele shopping center between the old K-Mart and office max, lots of free parking right in front too.

Finding a competent and caring Optometrist that truly cares about the service they provide is hard…read moreto come by these days. Well, I believe I have found a diamond in the rough with Camie Nakagawa-Kakuda, O.D. at Eye Care Associates of Hawaii - Waikele. My previous Optometrist is nearing retirement and I was hoping to find one near my home. So I went online and researched extensively. Eye Care Associates of Hawaii - Waikele fit the bill for me. From my initial contact phone call to the day of my appointment, I was impressed by the efficiency & professionalism of all the team members I interfaced with. Everyone was incredibly cordial, answered all of my questions and they were ready to assist in everyway! As a result of the above, I highly recommend Eye Care Associates of Hawaii - Waikele, and particularly, Camie Nakagawa-Kakuda, O.D. Thank you again!

Every time I come in for an exam, no matter who I see, they are professional and very informative…read more I've seen 3 different eye doctors here and haven't had any issues. This month however, because I have an FSA account that still has a balance in it, if not used by the end of this year, I will lose it. I went to see them for newer contacts and eyeglass prescriptions and was a bit impatient when they hadn't called me back for contact lens fitting or my eyeglass prescription exam. However, when I did call to find out why, they were still waiting on right eye contacts to arrive and they went ahead and scheduled a same day appointment for eyeglass exam with no hassle and I appreciated it very much! The exams they administer have been thorough and precise, in fact, when I was experiencing eye allergies and dryness, they had me reschedule so that their exam is done properly weeding out all possibilities of other issues making their exam an accurate one. They are informative about what my insurance covers and what will be charged before services are rendered so you're not automatically obligated to pay upfront and before knowing what you owe! I notice many other places don't care and just render services then bill you later after the fact and without letting you know what you will be charged. I find this place to be very convenient and I would make the drive to see the doctors here. Thank you for taking care of my vision needs Walmart Vision Associates!

Quality care and excellent customer service. The office staff is also very helpful with anything…read moreyou need.

I was hesitant with the low rating on Yelp but still gave it a chance and so glad I did. I called…read moreahead of time just to see if they took my insurance and also what I needed since this would be our first time getting prescription glasses here for my youngest daughter. Customer service on the phone was great so I knew they would be great when we go in person. I think one of the workers was about ready to leave as she was just about closing up for her shift but she still wanted to help me. The optician, Vernon, ended up calling me over to help assist us. Since we were new patients, he had to enter all of our information first which didn't take too long at all. My daughter already picked up her glasses of choice beforehand so everything else came easy. Thank you Vernon for your wonderful customer service. He was also the only one there so please be patient if you do only see one employee at the vision center.

Excellent customer service, wide selection, great prices, accepts majority of insurance plans (even…read moreKaiser Permanente). Always exceeds my expectations!