Everyone in the office is so friendly and ready to help with any questions I had. They made the whole process from my appointment to picking out glasses so easy! Even better- My glasses were ready in half the time I was expecting. read more

We really love Family Vision Care! Everyone there are friendly, caring and professional! We wished we had found Dr. Kato years ago! Great Vibes! read more

Friendly staff, great service, my eyesight has never been better! Highly recommended!

This place is unreliable, untrustworthy and terrible customer service. My husband had his work glasses lost in transit THREE times and on the third time of delay, a woman told apologized profusely about it and stated that to make it right, they will offer him a free pair of any lens, it could be anti scratch, transitions, etc. he would just need to provide the frames. When he finally picked up the work glasses and tried to get the free lenses, they stated that no one told him that he could get free lenses. Which is crazy because he had an entire conversation with the lady about the free lenses previously and now they're saying theres no one that told him was able to get that. We will be bringing this higher up within his job company and have them look into another vision service to be contracted with because this is very poor customer service overall. There are many optometrists in the area, please look elsewhere that is reliable and trustworthy because I'm sure this is not something you would want to deal with either. read more

It's been 2 years from my last visit. Glad I made the appointment. Still thorough and professional. Great atmosphere, personable staff. Optometrist young female but knowledgeable and professional. Able to order my progressives that day. Informed it'll take two weeks. Staff helpful and honest in helping me choose the right frame for my face. read more

I've been going to Dr. Kato for over a decade. He's great answering any questions or concerns I have about my eye health. The office staff is always so helpful, and accommodating. read more

I've been seeing Dr. Kato for almost ten years. His staff are very friendly and very knowledgeable when it comes to explaining your insurance coverage and choosing eyewear. Dr. Kato is very personable, friendly, and he explained in a way that I could understand. I highly recommend Family Vision Eye Care for your eye care. read more

Great reception. They are all so kind and helpful. Very informative. They want to make sure I was happy with my glasses.

I recently had what I thought was a potential emergency and Sheri was nice enough to squeeze me in and had me seen by Dr Kamibayashi. She was so amazing and thorough with her examination and explanations. I was truly grateful for Family Vision Care for fitting me in at the last minute and putting my mind at ease. Luckily, my condition was not serious and I improved quickly. I've also seen Dr Kato in the past and he is awesome as well! The staff is super friendly and professional. I highly recommend both Dr Kato and Dr Kamibayashi! read more

Awesome service as usual. Staff was so accommodating for our very curious 3 year old.

Easy to get an appointment. Doctors are very nice and have the time for you to explain any questions you have.

exams were thorough, doctor really took their time. when picking up my new glasses they worked hard to adjust them until I was satisfied! Pleasant and welcoming atmosphere! read more

The staff is very friendly & professional. They greet you as soon as you walk in. I needed new glasses & must of went through a dozen pairs. I found the one I liked & ended up purchasing it. It's easy to order contacts online through Marlo. Dr. Kibert Kato is excellent & very efficient @ his job. He also takes the time to talk story. I highly recommend this business. read more

Reliable, comfortable and professional. I've been with Dr Kato for years from the beginning he as well ad his staff been so welcoming makes you feel like family read more

Eye Exam very thorough and informative, great customer service provided by the staff. Overall outstanding!!!

been coming here for years, great ladies at the front and great doctors! they also take quest and have quest approved frames that are really nice! read more

Every visit at Family Vision Care is a gem from scheduling to reminders to a smile and friendly welcome followed by professional staff pre-checks and a through examination with the doctor. The office has a nice variety of frame selections and the staff works to please the customer in every way. read more

Doctor Kato and staff was awesome. I like the selection of glasses. The service was great .

Doctor and staff always are so friendly and welcoming. Been coming here for 10 years now.

Dr Kibert and staff were very good with helping me with my prescription glasses. I would recommend anyone coming here.

This review is for the receptionists up front, not for the doctor himself. The doctor is awesome with my kids! HOWEVER, receptionists are nice up front BUT they never ever answer their phone lines. I have called multiple times throughout the day for a couple of days in a row but no answer and always rings and goes to voicemail. So out of my multiple times calling I decided to leave a voicemail message. So I did. Mind you I had called on a Tuesday, then the next day Wednesday (this is the day I left a voicemail). Again, no one has called me. Then on Friday, lord and behold, someone finally called me back and I had to take time to step away during work to answer to an office that never answers their phone. Apparently, this office is CLOSED ON THURSDAYS. Which is fine, I understand BUT the fact that one of the girls who answered when I had told her I been calling multiple times days prior to their office being closed on Thursdays, she had made an excuse making it like I called on a Thursday. I had told her NO I BEEN TRYING TO CALL DAYS BEFORE AND NO ANSWERED THROUGHOUT THE DAYS that I have been calling. Not sure what's going on in that office but for the appointments that me and my kids are there, their office is Dead with like one patient being seen before us. To the doctor, please train your staff to answer phones. Not sure if help is needed up front to answer phones or if it's just on silent to be purposely not answer but double check your staff who is manning the front office in answering phone calls. read more

After 3 days of trying to get help for my inflamed eye I finally got a text from this office today! I started calling from Weds. told by the recording to tx number. No response! Thurs no phone answer told to tx, left another tx asking to call me, nothing! Today an answer by tx saying I needed 100.00 to be looked at. I called no answer told to tx. I tx back and told them I have insurance as I was a patient of theirs for years. They said my visit won't be covered. I'm done I just wanted human contact and couldn't get. For your information Family Vision,,,,the Covid Ship Sailed a few years ago. You can communicate verbally with people now! Also my ship has sailed won't be back! read more

1st time at Family Vision Care and the name speaks for itself really... I brought my kids to my appt (don't recommend btw), but the front desk girls and Dr. Kato were extremely patient with us...even during my actual exam when my 1 y/o was crying and he's still asking me "what's clearer, 1 or 2" lol! Honestly though, very good environment...you can tell these people really enjoy what they do and Dr. Kato's a good man to work for. Definitely will be returning (without the kids next time though, lol). Mahalo Family Vision Care!! read more

I've been coming here for years and recommend this place to anyone that asks. I've always felt comfortable coming here because Dr. Kato (and his wife) are very personable, funny, and explain things to me that make it simple to understand. I brought my 3-yo in for her first checkup and Dr. Kato reassured me that she's the perfect age to set a baseline. The girls in the front are always so friendly and patient and knew how to talk to my daughter to make her feel comfortable as well. Dr. Kato had her (us) cracking up most of the time and was even able to determine predicted near-sightedness in the future and ways to prevent it. After we left, my daughter told me that she had so much fun at the eye doctor and wants to go back. As much as I love them, I'm hoping her eyes don't go bad enough that we need to go more than once a year! read more

Family Vision Care - My 3 yo first eye exam. I thought she was too young but Dr. Kato said it's the perfect age to set a baseline. - Optometrists Near Me - Kapolei, Hawaii

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I've been going to Family Vision Eye Care for years. The staff is amazing. Dr. Kato is absolutely something special! Professional, knowledgeable, so friendly and personable. If you're looking for eye care, this is your place. 100% recommend! read more

I have been seeing Dr Kato for almost 10 years now. One day I just searched the nearest eye Dr, and since we lived in Makakilo then, it was perfect. Located in the Halekuai Center, above The Barbershop. Parking can be annoying there now that there are a lot more businesses than there is parking stalls... On my recent visit I received a confirmation text along with a reminder of the parking situation. They have a couple of private parking stalls that they allow clients to use, huge plus! I see Dr Kato annually and he is great at what he does. I have never had to wait very long... I feel like that's the Dr's (in general) thing, making you wait. There's never any awkwardness that you sometimes feel in Dr's offices. He's very professional, yet personable. I always learn something new at every visit with Dr Kato. Anytime that I've had concerns with my eyes, contacts, or glasses he's always found a solution! The staff are all very helpful and pleasant. When my kids were younger and had to come along, they would always start up a movie for them and offer a cushion to sit on. Every visit I'm on the hunt for something different. Doesn't matter if it's my new pair of glasses, or contacts they will work with you until you're satisfied. For the time I've been coming here I have changed insurance at least 3 or 4 times and I never have any problems. They are diligent when it comes to any insurance claims, coverage/info. Even though now I live outside of the Kapolei area I still gladly travel just to continue seeing Dr Kato. When the time comes for my children to see an eye Dr, Dr Kato will surely have our business, as long as he's in business. read more

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First time patient at Family Vision Care! Very Happy the ladies in the front was very knowledgeable and very Nice! Dr.Kato was awesome made me feel comfortable and made me laugh the whole time SUPER friendly atmosphere! Definitely making it my Eye Care place! Sheila B read more

I have nothing but positive things to say. Since I've started wearing contacts I've had trouble with fit and comfortability. For years I genuinely thought contacts were supposed to be a little uncomfortable because it's something in your eye obviously. I needed a refill and my routine exam and Dr. Kato not only helped find the right brand but also educated me on expectations and what to look for that I've never thought of. After a few years, I finally found a brand that I'm happy with. The staff is really nice, helpful, and knowledgeable too. I'm really happy to have found this spot. Thank you! read more

Just made my first with Dr. Kato and I must say I'm very happy with my visit. Staff was friendly and helpful. They checked my temperature and office was clean and well sanitized. Dr. Kato was such a caring and helpful doctor. He was thorough with my exam which was much appreciated. He was approachable in answering questions on advice to my hobbies that I do because I crochet and knit a lot, giving wonderful advice as to how to help my eyes maintain their health. Very pleased with my visit, this business will be my go to eye doctor now since my old doctor retired. Go check it out you won't regret it. 2 thumbs up for me! read more

I am very pleased with doctor Kato and his staff with the way they took care of me with my vision care they are very patient and very knowledgeable read more

Have been seeing Dr. Kato since we moved to Kapolei, and he has been the best optometrist for both of my kids. His sense of humor puts kids and parents at ease, and his staff are extremely professional and accommodating. I would highly recommend this practice to anyone! read more

Family Vision Care - Dr. Kibert Kato in action - Optometrists Near Me - Kapolei, Hawaii

Excellent Dr. and staff! The front desk/Bridgette is very friendly, warm and welcoming, knowledgeable, and has great customer service! Dr. Kato is amazing! Very knowledgeable, patient, listens, friendly, funny, and explains every very well and detailed! Extremely satisfied with service here. Office is very clean, organized, and nice. Easy to find and there is also a lot of parking. read more

Upon arriving, we were directed to knock on their door then wait for one of the staff to let us in after a temperature check and screening. I appreciate this as they are taking steps to prevent the spread of COVID. After being let in we had to sanitize our hands. The waiting area is pretty small so I was glad that it was just us there as we took turns going into the exam rooms. I had seen Dr Kato previously as I have been having some issues with my left eye. I was impressed by his care that I made appointments for my kids to come in as well since they were overdue for an eye exam. Our vision coverage is through the Hawaii Carpenter's Health and Welfare Trust Fund so we (as patients) would usually have to complete a claim form and pay out of pocket for our visits which is an inconvenience cause we wouldn't know what to expect to pay until we are done with the visit. Fortunately here at Family Vision Care, the ladies at the front desk helped complete the form which they already (I usually had to bring my own forms) and collect only what our co-pays would be which was not much since our eyes were almost healthy. I needed reading glasses and my son needed glasses cause he can't see far away. With his driver's test coming up, I had to make sure he got his glasses. They had a selection of brand name frames which I thought were going to be pricey but surprisingly enough, they were not. My son got himself some nice Oakley frames and I got myself a beautiful MK frame. My daughter is lucky enough to not need any glasses. If you or anyone needs an eye exam or glasses, I highly recommend Dr Kato and his wonderful staff. I also appreciate the text and email reminders read more