Since I started going to Dr Nakagawa my eye care has been greatly improved. He has updated equipment for better eye care. My condition is not common but he knows exactly how to treat my vision. The office is great especially I'm able to purchase my glasses etc from them. Thank you for allowing me to share. read more

DO NOT GET YOUR EYEGLASSES MADE HERE!!!! First of all I have my own optometrist, but because of a change in my insurance (Medicare) and this optometrist is close to home, accepted my insurance, and my out of pocket was minimal. All I wanted was to use my own frames, and get new eyeglass lenses. What I thought was a simple procedure, ended up to be a NIGHTMARE !!!! Mind you, I dropped off my eyeglasses on October 29th at 1:45pm and after numerous excuses... such as your prescription is difficult, or it will be ready next week, they still need more time, the lenses didn't pass inspection, and long waiting times on the phone to check the status of my glasses, I was at my wits end!!!! Whatever lab they use to make their patients eyeglasses, I would definitely recommend that your office select a different lab if you things cannot be completed in a timely manner. If you're looking to get glasses made, I WOULD NEVER RECOMMEND YOU GET THEM MADE HERE!!! It is December 18th, 9 am, and I called the office to check on the status of my eyeglasses and they were actually ready! I was surprised they I didn't call, being that my glasses were long overdue! I went to pick it up, and was given my glasses and a receipt. Isn't it usually protocol that someone would have you try on your glasses and make sure it fit properly, and adjust it if necessary? NOTHING!! Disappointing and absolutely HORRIBLE!!!! *Granted there were some office staff that were helpful and sensed my frustration, and I knew it was out of their control. Dr. Nakagawa, it seems like your reviews indicate that you're a nice guy, and I'm sure you must be, but please do better with getting your eyeglass labs to be more accurate and timely. I was really hoping to give them my business, but after all this, I left truly disappointed! read more

Dr. Todd has always been very thorough and gentle. He explains what he is doing, gives you the good, bad and ugly in the most caring and understandable way. His helpers behind the front desk are warm and friendly. Thank you Dr. Todd and crew! You're da BEST! read more

This office was so amazing, I called and needed a fast appointment due to an upcoming trip and needed a prescription. They originally said they could get me in the next day and then called back a few mins later with an opening same day. Got there way too early ‍ but they got me right in, checked my eye balls and helped me with a couple other things and I was out the door. Everyone was super nice even the other customers in the waiting room. Boom bam in out done! read more

I've been going to Dr. Nakagawa for 3 years because I felt my last eye doctor was trying to upsale me for EVERYTHING...to the point where she lied that I was starting to get cataracts. He did my annual eye exam the first time and said my eyes were perfectly fine. It made me realize that my last doctor is like some car places telling you that your brakes are bad when they are good. Anyway - back to Dr. Nakagawa. He and his staff are friendly and professional. His office is located across the street from Kapolei Regional park (lots of street parking - but you can also park inside the building parking on the side street right before Kapolei Post office). I am very happy I switched eye doctors! read more

Dr. Nakagawa is personable, informative, and intelligent! I drive all the way here from Kailua just because of how awesome he is! His office is easy to find, it's clean, and they are always on time. He has a variety of frames to offer and doesn't try to steer you in any direction when choosing a brand for contacts, solution, or glasses. His office has brands such as: Tom Ford, Maui Jim, Oakley, Tiffanys, etc. so you are sure to find something that fits you! He is truly one of the best optometrists I have ever experienced in my 36 years, and my last 6 years of being on O'ahu. His delivery of information to his patients is excellent, since he explains everything so you can understand it. Even if he didn't take my insurance I would pay out of pocket to come here! There is also free parking in the building and street parking out front. read more

What a great first experience with Dr. Nakagawa. I was worried about changing providers because I've been seeing the same one for my whole life. The receptionist was kind and helpful and Dr. Nakagawa was very knowledgeable, took his time, and answered my questions. Mahalo!! ​ read more

Dr Nakagawa is such a nice doctor. He took his time to perform an optic exam and explained what could be expected in the future. He explained it in a way that is thorough and easy to understand. He is very respectful to his patients and easy to approach. Office: his office is clean and they offer an array of cute glasses. After doctor give the prescription, the staff allowed us to roam and choose the glasses of our choice without any pressure. They also gave us a good breakdown of cost and gave 20% off on the glasses we choose Staff: great customer service. Easy to reach and they are very friendly. Parking: parking available in building but opted for the parking at the kapolei regional park. The office is easy to find I enjoyed the visit. Nice to meet another doctor that actually makes you feel important as a patient. read more

The Dr. was patient and kind but I wouldn't return. Parking is in a building and convenient enough, you have to take an elevator to their floor but no big deal. What I didn't care for was the fact that the doctor gave me a prescription for colored contact lenses of a specific brand/type. Mind you, I had never worn those so how was I to know that after I spent a few hundred on them, they would be good for or agree with my eyes? When I called them to ask about it, they mentioned that I would have to come in for another exam if I wanted to change my prescription. I did not like that answer so I asked them to check with the doctor and get back to me which they never did. That was quite upsetting. If I had known that I would have asked for a sample first. Customer service lacking -3 stars. I paid for a contact lens eye exam (copay after my insurance coverage) and also purchased glasses from them. I decided to purchase my 3 different color contact lenses online because it was a lot, *a lot* cheaper. read more

Dr. Nakagawa and his staff are an awesome team! Made my initial visit so accommodating and a great experience. Wondered why I haven't chose this place earlier that's nearby Kapolei then having to go Central Oahu. read more

Dr. Nakagawa is great and very thorough. very clean and professional office with welcoming staff who are very helpful aswell. thank you Dr Nakagawa. read more

Staff is always so friendly and helpful. Doctor Nakagawa is amazing. He always makes me feel comfortable and explains everything in a way that I am able to understand. I definitely recommend this place to everyone. Thank you for great service! read more

It's always a great pleasure to see Dr Nakagawa. We always get the highest level of care during our visits. He's thorough and goes above and beyond to help with all our concerns. He's a family man and we enjoy exchanging funny stories about our kids! (His Dad was an Optometrist too.) My family and I have been his patients for at least the past 15 years and he hasn't aged a bit!! His office staff are so kind and helpful which makes it so nice when we come back each year for our check ups!! I definitely recommend Dr. Todd Nakagawa to be your family Optometrist! read more

Visited Dr Nakagawa last week and like always excellent customer service with a wealth of knowledge and experience!! He answers all my questions and provides helpful advice and suggestions. The staff are always very friendly and helpful !! Been going here for years and will be going there for rest of my life!! Mahalo's. !! read more

I came here for my first appointment last week and it was quick and easy! Dr. Nakagawa is the one that greets you, brings you in to do the exam, and walks you back out to the waiting room. He is very attentive, knowledgeable, and addresses your concerns. The staff is the front are friendly, and it is easy to get in contact with their office. Their waiting room is small, so it's best to wait outside since when it is busy, you won't have a seat. It is only Dr. Nakagawa managing the back, so be patient with him. read more

Dr. Nakagawa and his staff are welcoming and professional. Dr. Nakagawa is aware of my diabetes and tracks its effect on the condition of my eyes. I'm very grateful! read more

Thank you to Dr Nakagawa to helping me in getting free bi focals contact under my health plan just got fitted and using for a day so far great and my son Justyce refill to changing it from acne vue 1 day to pro clear 1 day instead of paying $105 a box got it $70 a box a great savings plus my son jd received his glasses 2.5 weeks from 8/31 to 9/19 but it was free through our insurance plus place the order for my Jett & justyce $266 for both such an affordable cost one sun glasses and the other blue light &both poly to make it thin and light lenses just so cost effective must take your family instead of paying more than you need it really is a family friendly vision eye care center doc knows eyes and the needs to improve your eyesight and experience no long waiting flexible morning evening weekend appts read more

Excellent service, on time, kind and very professional. Highly recommended. Thank you Dr. Nakagawa!

Dr Nakagawa is such a nice and knowledgeable MD. Always pleasant and helpful. I've been taking my son here for years and I have no complaints other than his products can be kind of pricey but definitely worth seeing. read more

First time here. Very clean. Front desk staff friendly. I came in originally to get my eyes checked. Haven't got it checked for over 15 years. Had something going on in my eye. Seen Dr, checked me quickly and thoroughly and answered all the questions I had. Highly recommended. Everything was quick and easy! read more

We always find ourselves to be and feel like VIPs when we visit Dr. Todd's office/clinic. Great doctor and wonderful eye care provider. Thank you Dr. Todd! read more

We have been with Dr Nakagawa since 2013. We choose this office initially because of how close he was to us. Over the years I have come to really appreciate they way were treated by everyone in the office. When we show up from our appointments we are promptly seen and NEVER rushed while with are with the doctor. The staff is very quick to return calls and always very friendly. I highly recommend this office!! read more

Dr Nakagawa is such a blessing! My family and I have been his patients for over 10 years! Each visit is just as pleasant as our very first visit. He is thorough, professional yet treats us like family, ( before Covid we ALWAYS got our hello and until we see you again HUGS) Whenever I have an emergency or an important question regarding my eyes, Dr. Nakagawa opens a spot up so I can get in to see him and also calls me right away to help me resolve the problem! I'm so thankful we found Dr. Nakagawa years ago! He truly is the best Optometrist around ( who followed in his Father's footsteps!) and is such a Blessing to me and my family! read more

My family has been coming to Dr. Nakagawa ever since I can remember. He is extremely knowledgeable and is always more than willing to spend the time answering any questions you have. Aside from his professionalism, Dr. Nakagawa is a very kind and genuine person, it's always a pleasure to visit his office. The staff is equally as friendly and helpful and we always leave with a smile. They offer all optometry services and have a nice selection of all types of glasses in- office, including sunglasses and some safety rated glasses. We have always been and always will be happy patients of Dr. Nakagawa's at Family Eye Care Associates in Kapolei. read more

I've been going there for a many years. Always a good experience with Dr. Nakagawa. He and his staff are very welcoming .

Dr Nakagawa is always professional and friendly. He wants to know if you have questions & explains everything that may be going on with your eyes. I highly recommend him. read more

Dr. Nakagawa is great. Always thorough, patient, and kind. He addresses all of my concerns and never seems to be in a hurry. I appreciate the time he spends with me. read more

I absolutely love Dr. Nakagawa and his staff! They've accommodated me in every way!! I appreciate the pleasant and efficient service. Always willing to help me and they are very patient with me. I couldn't ask for a better eye dr. Thanks Doc Ohh I just love Dr Nakagawa, Jen & Irene. They are so knowledgeable. They always assist me with my eye issues and new MK glasses that I just love as well!! I've never had such an awesome Eye dr who is so caring and always wants to make me better. Thank you DR TODD you rock !! read more

Dr Nakagawa and staff are very professional and nice. he explains every step of what and why he is doing something. Has state of the art equipment. office Is very clean, good selection of frames to choose from but not so many that you get overwhelmed. There is plenty of street parking or a parking lot. both easy to navigate. highly recommend this Doctor and staff. read more

My son and I were very pleased with Dr. Nakagawa and his staff. Friendly and clean. We were seen right away. No wait time, and the process was so fast. Highly recommend Dr. Nakagawa to my family and friends. read more

Excellent service from making the appointment to checking in/out to the eye exam! Superb!

Great care, and keeps patient informed throughout the exam. Ensures information is digestible at any level.

Brigette was outstanding in helping me over the phone. Her customer service is the reason why i've been a long time clue (oh - the Dr is good too) read more

He takes the time with patients to ensure he does a well thorough exam. Great custimer service from his staff. Highly recommended thank you! read more

Dr. Todd was great at explaining exactly what was happening to my eyes. I felt very confident and comfortable in his care. The office workers were nice and friendly. read more

Dr. Nakagawa is a great optometrist; we have been patients of his for a few years. unfortunately his newer staff is a different story, not as friendly and don't know what they're doing. Today I decided we will not be going back to his office. When my husband arrived for his scheduled appointment that I made last week Thursday, he was told he didn't have an appointment (this is the second time it's happened). Dr. Nakagawa the front office staff you hire is a crucial part of running a business. read more

I have been going to Dr. Todd Nakagawa for years and he continues to provide the most exceptional services in eye care. He truly cares for his patients and goes the extra mile to ensure your questions are asked. Todd is also in the Military and as a Retired Veteran myself, wholeheartedly support this Citizen-Warrior Professional. read more

Dr. Nakagawa is awesome! Very kind, considerate and listens to any concerns you may have. He's easy to talk to and provides great care. The office staff are also very friendly, welcoming and honest. They openly shared cheaper options and answered my questions with full transparency. I am grateful for Dr. Nakagawa & his staff. read more

Tell me which is better...one or two...three or four...five or six. Well, Dr. Todd Nakagawa is better than any other optometrist on the west side. Before I retired from the military, my choices for eye care were limited and I had to see military optometrists with varying degrees of satisfaction. Upon retirement, however, many options presented themselves, so I naturally sought assistance from fellow Yelpers to decide where my wife and I should get our vision care from. I initially considered one closer to our house, recommended by another veteran, but was turned off by its location right next to a gas station...first impressions truly make a difference. Once I read reviews for Todd Nakagawa's Family Eye Care Associates, I felt pretty good about trying them out. Located in the James Campbell Building off Kamokila Blvd. in Kapolei, the office is kept clean and the equipment up to date. Todd was patient, explaining what was being done and why. Always pleasant, he genuinely appears to cherish educating his patients on how the eye works and how to properly care for them. My wife suffers from dry eyes and Todd was the only one to recommend fish oil to help alleviate dryness...and it works. The front office folks were decent. I once asked if they can change the nose pads on my eyeglasses and the lady replaced them for free. The billing can sometimes be problematic as it took months before they were able to correct a billing issue wherein their billing figures conflicted with my insurance's EOB (Explanation of Benefits) stating zero balance. We've been going to Todd for our vision care for over 4 years and so glad we have him as our eye doctor. As a veteran, I also appreciate that he is in the Army Reserves...thanks for your service, Todd! I cannot recommend him highly enough! Note: - They accept Tricare - In addition to street parking, there is free covered parking available off Haumea Street - Ever since my wife and I came upon Zenni Optical online, we've always bought our glasses through them...much cheaper than brick and mortar places. read more

Every year always a little confusion with insurance coverage with our daughter which should be no co-pay as she has triple coverage. which front desk staff were trying to collect from my husband as he was the person who took her I for appointment. He refused to remit the small amount of co-pay & explained to them there shouldn't be one. Otherwise Dr. Todd does awesome every annual check-ups. read more