My wife has been sitting on your dumb a$$ plane for over 3 hours! Flight was supposed to leave at 1pm Hawaii time and they only now left at 4pm Hawaii time! Maintenance issues my a$$. You all dont know what the fk you doing over there. Now I gotta picked her up at 2am vs 1030pm. Total BS flight. Do like Aloha and go out of buisness! read more

Hawaiian Airlines - My wife sitting on the stupid plane for over 3 hours smh. - Airlines Near Me - Honolulu, Hawaii

This review is solely for the first class experience. The lay flat beds are excellent for the long distance trips - 8-11 hour flights. The meal changes as the chef changes or as the items available change. If you end up sleeping, they will alert you of food options when you awake. The cocktails are tailored for the hawaii experience! read more

Hawaiian Airlines - First class meal - Airlines Near Me - Honolulu, Hawaii

See all

カリフォルニアにいた頃は帰国の際に利用する飛行機はJALかデルタでした。でもハワイに住む様になってからはネイバーアイランドの便が取り易いハワイアンを利用する様になりました。 ハワイアンのラウンジはいつも混み合っていて種類も少ないので余り好きでは無いのですが、ビジネスクラスのシートはこじんまりしているけれどフルフラットでとても快適です。機内サービスはまぁまぁだと思いますが、確実に日本語は通じるし特に不便を感じる事は有りません。 ただ直前のゲート変更など、緊急連絡は絶対にラウンジ内に居るゲストにアナウンスすべきだと思うのですがそれが無いのが不思議でなりません。せっかくラウンジで寛いで居たのに、最終的には変更されたゲートにダッシュする羽目になり再びストレスマックスになってしまいます。 ゲートでクレームしても笑顔で「So sorry(ごめんね〜)」と謝られるだけ。。。やっぱりハワイだから仕方ないかも、と思うとそれ以上怒る気にもなりませんよね。 今年からはアラスカ航空と合併する事になりますがマイルなどは新会社に移行されるのでしょうかね？個人的には地元の航空会社なのでやはりが今後もハワイアンカラーを出して頑張って欲しいと思います。 When I was in California, I used the plane when I returned home was JAL or Delta. But after I live in Hawaii, I started to use Hawaiian, which is easy to take flights to Neighbor Island. I don't like Hawaiian lounges because they are always crowded and there are few types foods and drinks but the business class seats are small, but they are full flat and very comfortable for me. I think the flight attendants service is okay, but Japanese guests like me who can definitely understand Japanese very well and I don't feel any inconvenience. However, I think that emergency issues should definitely be announced to the guests in the lounge, such as the last gate change, but Hawaiian staff didn't say anything. Even though I was relaxing in the lounge, in the end I had to dash to the changed gate and it became a stress max again. Even if I complain at the gate staff, they will only apologize with a smile and say "So sorry". . . After all, it can't be helped because it's Hawaii's natural way, right?? so I don't feel like getting angry any more...hahaha. From this year, it will be merged with Alaska Airlines, but will Miles etc. be transferred to a new company? Personally, It's a local airline, so I want Hawaiian to continue to do their best with Aloha spirit in the future, too. read more

See all

I flew with Hawaiian Airlines on Flight 16, 8/2/19. We boarded the plane and it was over 90 degrees. The flight crew informed us that the air would kick on when the engines were started. However, after everyone boarded the plane the ground crew was unavailable and we had to get off the plane. We sat on the plane at those temperatures for almost an hour. My 6 month old was overheated and dehydrated. The best we got from Hawaiian Air was a verbal apology. Never mind the fact that they also displaced my children's booster seats for 2 days and told us that if they put them on a partner airline to get here faster they would be our responsibility if they got lost. Overall, very unhappy with this experience. read more

I tried calling, texting then I just emailed a complaint: My complaint is that I used miles to book my reservations but my credit card was still charged. Even though the charges were declined, it placed a pending hold on the funds. It can take more than 48 hours for the funds to be available again. This never happened before. This is totally unacceptable. I need the funds available for bill payments. They took over an hour to text me back. I just told them I emailed. At this point an apology isn't enough. read more

Flight HA 624 - 7/31/25 Extremely disappointed with Hawaiian Airlines. We paid extra for priority boarding, yet were told to stand in the long general boarding line. What's the point of paying more if it gets you nothing? By the time we finally boarded, all the overhead bins near us were full. We had to store our bags six rows behind, which became a nightmare when deplaning--we had to wait until the entire plane emptied before we could even reach our luggage. The two people working at the gate were useless--disorganized, unhelpful, and clearly overwhelmed. Hawaiian Airlines, not sad to see you go! read more

The Hawaiian airport staff at the Honolulu airport are always so argumentative and not helpful at all. Today I was threatened by the host named Rachel, to either "accept the seat I give or would you like to fly tomorrow?" Mind you, my seat was checked in, in a different zone, but day of she changed it. When I asked, her words were "I changed it up until the time we close doors", and so I said, can you see if there are different seats available (willing to pay if needed). And she said no. The doors are closing at 1235 take this seat or you can fly tomorrow. I then go into the plane and there are roughly 35 open seats and open in the very row I was originally designated. And then I go and sit, and a flight attendant then tells me oh you may have to move because this row is for a family that is on there way. It is now 12:42 and the family has a whole row reserved for them. I asked a different attendant if I can upgrade and her words were "absolutely! Let me see what's available and I'll let you know what the cost is" so kind! I fly with Hawaiian monthly for work, I travel interisland and so far the flight attendants are generally very sweet, the service, before and after by the terminal staff is abysmal. App is awful. Customer service is worst. read more

My wife just had a stroke and is now hospitalized in the ICU at a local hospital. I just called to cancel her flight, only to learn that Hawaiian Air will only give a 50% credit for future flights -- i.e., a partial refund. Somehow a hemorrhagic stroke and hospitalization seems like a good excuse to cancel a flight, and I'm terribly disappointed. (I was told that I could call Customer Service to share my concerns, but I'd be on hold for ANOTHER hour before my call would be answered.) read more

What a joke of an airline. Got kicked out of the plane for expressing my feelings. Did not disrespect anyone or acted irradicly, I would never, my mom taught me better than that! I will never fly Hawaiian again, too much descrimination, I know locals hate staties, but damn, im not one of those nasty rich people, i know how to respect! Mahalo i wish i had a name, for the lady, shes so lucky! Terrible Airline, go American! Theres a reason they havea 3 star rating, they tried to ruin my vacation but here I am at the hotel, ready to fly out tomm for free, and about to hit the beach. hawaiian airlines, you won the battle, but im enjoying the war read more

if give it zero stars if I could. I'd. ever fly Hawaiian airlines ever again. Horrible service. Expensive. Delays. Charge for everything.

No shame. Absolutely no shame. Hawaiian Airlines raised the fare on a round-trip ticket by $116 in less than 60 minutes. Read that again: a 20% price increase in under an hour. Shady. Crooked. Zero integrity. Here's what happened. I booked round-trip tickets for my wife and me from HNL to LAX. Less than an hour later, I called reservations to apply two ticket credits from a previously canceled flight. After the obligatory 10-15 minutes on hold, I explained the request. The agent said she could do it--but first needed to check whether the fare had changed. I didn't think twice about it. Why would I? I had literally just booked the tickets. Then she came back, almost sheepish, and told me the fare had increased by $116 per ticket. In under an hour. Convenient timing. If this were a one-off, I'd chalk it up as a slimy airline trick and move on. But it's not. This is just another example of the mismanaged mess Hawaiian has become since Alaska Airlines took over. Buyer beware. This airline has turned into a flying sh*t show. Stay away. read more

My flight landed at 12:00pm. My whole flight has been waiting at the baggage claim for going on 40 minutes now. Not a single bag yet. We are in Oahu. Not even a mainland size airport read more

I got on a very small plane but it was a short flight though they gave snacks on a 24 minute flight I had a good experience

We have never experienced a more unprofessional experience on an airline. The lack of communication with delayed flights or wrong communication was so frustrating. We made the mistake of taking a connecting flight through Delta airlines and will never make that mistake again. read more

When going to Vegas, I take a non-stop flight direct to Vegas. Hawaiian Airlines has always been my go to airline, unless I going somewhere else. Prices during December are pretty high due to frequent travel and holidays season. They recently merged with Alaska Airlines and hope it was a good thing, and keep prices down. My next trip will be with Hawaiian Airlines for sure. read more

Sad. I am flying out to Hilo today, from Oahu and needed some assistance with my ticket so I went to guest services. What horrible attitude from staff, not even a good morning, no smile, nothing. It's like we were bothering her. Ever since this merger with Alaska, Hawaiian Airlines has definitely LOST the Aloha spirit. I would expect the best since I am proud of where I am from but geez - if they give that attitude towards tourists, I am so shame. Gotta be better and try harder guys, this is not what ALOHA is. read more

Just trying to get a refund on bag charges. These guys make it near impossible just to get a charge refunded. The people that answer the phone lines are not able to deal with a simple refund or help process it. MORRONS These guys used to be a good airline before Alaska Airlines bought them, now they are really not interested in resolving issues read more

We were stuck at the gate after arriving for about two hours with very few updates at midnight due to some kind of malfunction!!! Many on the flight missed connections including getting to a family funeral. Truly outrageous, I've never seen anything like this. The effort to get us off the plane was completely absent. Pros - staff is kind and helpful. read more

While leaving Honolulu the flight was late, the gate was wrong on the board, the announcement got the time wrong (causing people to run across the airport) only to arrive at the new gate to find the flight was delayed. Not only that but the air bridge at the new gate wasn't work so people had not disembarked and the old gate was still empty and working. Before the flight was no better. Purchasing checked bags ahead of time failed online, the Alaska integration failed to port over the details for our lap child, and the checked bags line took over an hour. read more

We booked a flight from Maui to Oahu YESTERDAY, and called back to change the reservation because we need to be on Oahu for a business meeting time change. After making the reservation change and paying $20 for each of us, we noticed on the app that the reservation was reverted to the original reservation. So my husband called AGAIN (a total of three times yesterday) to correct the reservation. We wake up this morning, check the app, and the reservation is reverted to the original reservation AGAIN! And our paid-for bulk-head seats were booked by someone else. So, my husband calls reservations again, spending an hour trying to get us on the flight we need. And because the only seats left are first class seats, they want to charge us almost $300! These people are totally inept and unapologetic about their screw up that they expect us to pay for. DO NOT FLY HAWAIIAN!! Update: when we arrived at the airport to catch our flight, they still had us on the old flight! And the flight was full, including the first class seats we paid for, which were resold to other people. Now we have to scramble to get on another flight and reschedule our meeting. Never again!! read more

I want to move my 5,277 miles to my husband's mileage account because he is the flyer more than me. It would cost me $77 to transfer my small 5,277 miles. What a scam they have going! Aloha Hawaiian Airlines read more

Not so great customer service in their reservations department. Good luck if you booked travel through a third party because they will completely wash their hands of you and be of zero help. Your best bet is to just have whoever you booked the travel with deal with the reservations people on HA. That said, if you do book directly through HA, they'll be able to assist you a lot faster. After we had to modify our return flight via Amex Travel, we spent upwards of 3+ hours on the phone with HA to confirm our return, since it wasn't showing up on their website. The most recent representative that I spoke to was incredibly brusque and clueless, and when I asked for her name, she stopped responding on the call, despite my plaintive entreaties that I was still on the phone, and finally dropped the call (just in time for an online survey of my experience!). On the other hand, because I had bought seat upgrades for us directly on the website, the lady was able to transfer those upgrades to our new flight (cross fingers). Flight experience itself was a 3 or 4? The service was stellar, very friendly and helpful (more so than the domestic carriers) but there was this pervading Porta-Potti smell that, for the life of me, I couldn't track where it was coming from (not the restrooms, which smelled fine despite being heavily used on a 10+ hour direct flight). The premium economy seat was pretty hard on my butt. Bring food to supplement the meal service. From BOS -- HNL, we got a small breakfast tray of some eggs/potatoes, fruit, and a cookie at the beginning; some crackers halfway through; and a hummus sandwich/snack mix an hour before landing. read more

Flight to Maui was pretty smooth...not too much turbulence which was awesome! I was worried due to the high winds we had for a few days that ended last night (11/17/24). HAL is organized from beginning to end of each flight. The landing in Maui was smooth, landing coming back to Honolulu wasn't as smooth but we got home safely so that's the main thing. Flight attendants were very nice. Haven't flown to Maui for over 30 years...didn't realize the flight was really short. From lifting off, looking at the view for a little while then the pilot on the intercom saying we'll be landing shortly...yay! I used my Hawaiian miles which was a good deal...most of the time, I used 15,000 miles for round trip. This time, it was 6,800 for round trip! AWESOME! read more

Today, I'm flying out of the B4 Gate. Who can complain about the inter island flights. The early morning flights are a breeze. Yes, they're always pretty full but the process of boarding is seamless. They load in time. Take off in time and land on time, if not early. The attendants are super friendly with Aloha Hospitality. read more

See all

Usually have taken United to go to Oahu so on a pleasure trip wanted to try local airlines. Kinda disappointed. Flight crew very nice, clean airlines. Heading from Oakland to Oahu pilot was good with turbulence. Food so so; haven't flown since pandemic so mum on that area. Just didn't feel the ohana read more

We used our credit card points to book this flight. I chose Hawaiian Airlines all the way to Anchorage, there and back. Four days before I was thinking about our seats and wanted to make sure the premium seats I PAID for were still the same. This is where everything went wrong. The Hawaiian rep stated that we were flying on Alaska Airlines not Hawaiian, except for one leg of the trip from Seattle to Anchorage. I explained uh, no, we book with Hawaiian Airlines. She stated well Hawaiian owns the tickets but can choose to send you to Alaska Airlines. She goes on to explain, if the ticket showed HA (for Hawaiian) with four numbers, it can be either Alaska Air or Hawaiian but if it has 3 numbers then it is with just that airline specified. I asked her how the normal public, not in the flying industries, were supposed to know this. The two airlines are NOT the same. Hawaiian provides free food, free entertainment and we paid for premium seats. Alaska does not provide free food or entertainment; you must pay for it. So, how is it the same?! I am about to explode at this point. I asked her am I getting on an Alaska plane or a Hawaiian plane? She kept spouting off that the flight leaving at 7:35 am is operated by Alaska Airlines. I told her my ticket states HA, not AS, again she stated it is operated by Alaska Airlines. Well, they own Hawaiian now, so are they operating a Hawaiian plane or an Alaska plane? No straight answer. Like I am supposed to arrive at the airport dazed and confused. NO. She looked at my itinerary and then began to explain that the 7:35 flight I was on got moved to 6 am and they received an email that the 6 am flight was going to be canceled so I needed to reschedule for the 9 am flight. Are you confused yet? I asked why I had not been told any of this. She said we don't have your email address, you have my phone number. I told her it was given when I booked, and I received confirmation through this same email address. Capital One's fault, she implied. I said fine I don't have many options right now, so go ahead and book the 9 am. Well, I cannot, I have changed the 6 am to 9 am to Seattle and since you miss your current flight from Seattle to Anchorage, we will have to change that one to 12:55 pm but you will have to call Capital One for them to cancel the 6 am flight approve the 9 am flight, cancel the 11:45 am flight and approve the 12:55 pm flight. By the way she stated I cannot help with seat selection for your return flight on Alaska Air you will have to call them and here is their confirmation number, which I had never even seen. I called Alaska Air asking them to help me with seat selection. The rep stated I cannot because right now you have two tickets at the same time, because Hawaiian hasn't corrected their scheduling. I asked her what does that mean? She explained it to me so I knew halfway what to say when I call the Hawaiian rep. She also said go to AlaskaAir.com put in your confirmation code and last name and you will see your itinerary and can pick your seats. I did and guessed what the system could not find me, which means I have no tickets! I called Hawaiian, told the rep Alaska rep stated that they had to correct or update their scheduling as two tickets are showing for the same time, she said oh okay I should be able to do that. Once completed, she said you will have to call Alaska Air for seats now. UGG. I looked up on the Hawaiian Airlines website and Hawaiian doesn't even go out of Houston Airport; it only shows Alaska Airlines so why are they in control of my ticket? This is a bait-and-switch scheme. And it is all happening 4 days before we leave. So, I ended up having to cancel my trip with them as Hawaiian and Alaska Air couldn't give me straight forward answers and I am not going to the airport at 6 am to hear flight canceled leaving us holding our butts in our hands and no way to get to our kids. I called Capital One canceled the flight which thank God we purchased the Flight Cancelation for any reason and the Flight Interruption. I explained to Cap 1 that I was told by Hawaiian that they received an email stating that the 6 am flight is going to be canceled and with all this craziness, I was not leaving my trip in the hands of two Airlines that don't have it together. The rep stated that we could get 80% of our points back but to get all of them back we would have to go to the gate and wait for the flight to be cancelled. What? I said are you serious, I am telling you that the airlines told me the flight was going to be cancelled and the Hawaiian rep didn't understand why it was still showing active. This whole process cost me 769.10 plus the new increased rate of 945.00 purchasing tickets 4 days out instead of February 25th for a much better rate. A total of 1,714.10 in dollars or 168,063 miles lost since I do not want to stand at the gate to wait for it to cancel. Horrible! read more

Hawaiian Airlines - Airlines Near Me - Honolulu, Hawaii

See all

Worst airline ever. They don't assign seats. They make you get a seat at the gate. They separate children and parents regularly. My husband broke his arm and requires surgery. I asked to move our flight from a Saturday flight to a Thursday flight. The flight I was requesting was cheaper and not full. The flight I had was full. After an hour on the phone and talking to 6 people the answer was still no. It made no sense. They are so badly run and so inflexible. I'll never fly them again. read more

Everything needs to be paid for. Not just the flight, but seats too. $65 on top of a $700 ticket is ridiculous. Also having to pay to transfer miles now!? WTH! Hundreds of dollars to share my miles, doesn't even recognize the Hawaiian miles cards to make it free. Born and raised Hawaiian and have always flown Hawaiian, not now so much. Looks I'll be dying with my miles. read more

DO NOT, I REPEAT, DO NOT CALL 1 (877) 772-9141. THIS is NOT Hawaiian Airlines. i ALMOST got scammed from the person who answered. One of the "reviewers" on here listed this number, cuz I was getting frustrated with the REAL number and wanted a live agent right away, instead of going through hoops. HOWEVER, realized this guy tried to make me pay a cancelation fee, which, luckily I felt this was all weird, as he kept contradicting himself ("I don't have the ticket number info.," "I don't know the insurance company we use," I am the ONLY person here, there are no other supervisors") .. and decided not to follow through. THANK GOD. I was smart enough not to pay their fee. read more

Worst travel experience yet.Flight was cancelled 2 hours before departure , we then stood at the counter for 3 hours waiting for them to rebook us a flight. They finally booked us a flight from Maui to Honolulu with no connecting flight to the mainland after traveling for over 24 hours we finally made it to wa state . We paid thousands of dollars to get premium flights to minimize our travel time. Our original travel time would have been 8 hours. We were told if we have complaints we can call a 1800 number read more

Hawaiian is the worst airline in the industry in my opinion. We had a terrible experience with an agent at Kauai that had an attitude. I honestly feel like they make up rules that no other airline has, like you can't turn on your phone after landing until the gate, you have can't have your carryon bag extended, shades have to be up, etc. Other airlines might have similar requirements but the Hawaiian agent we dealt with was downright rude. I'll never fly Hawaiian again. read more

Flight attendants are very rude and will not bother to say excuse me if you're in their way. instead they'll hit you with the snack cart. I was hit in the arm and when i asked her to be more careful flight attendant mahina said "stay out the middle and listen to the announcements" not even a single apology. mahina was very unprofessional and wasn't even wearing her seatbelt during takeoff. i wouldn't recommend flying with them unless you wanna be beat on your vacation. Even spirit airlines had nice flight attendants. They should've closes alaska instead of spirit airlines. read more

Had a flight from sfo to Maui and first class blew hard! I emailed corporate about my experience and never heard a peep! My husband will contact Alaska when we get home. We originally booked Alaska but were switched to this crappy line instead after the buyout! Experience: First time on Hawaiian since Alaska bought you out. So far, first class is not the same standards as Alaska. We are leaving sfo gate now. No welcome drink like stated on the menu. Also, we were the last to order between the fried rice and pancakes. My husband and I are both sleevers and were told only pancakes are left!!! Really?! In first class leaving the airport you did not stick enough meals for 16 first class passengers? Thank goodness the flight attendant was able to switch a meal so we at least get the protein from the eggs which we will have to share. Very disappointing! When we flew Alaska first class there was always a welcome drink. But to not have meals is insane. We are not picky eaters at all, we just can't do a lot of carbs. We hope that you change with alaskas first class status. read more

Me and the wife just took a trip to LV this April 2025. HNL-LA(Hawaiian) LA-LV(Alaska). Arriving @ TERMINAL #1. Alaska is TERMINAL #6. Clear ACROSS the other side of the this airport. Tried a shuttle, the attendant said no shuttle gotta walk. So we walking and we see these golf cart guys driving throughout the terminal SO we stopped one that was empty and asked if we can get a ride to terminal #6. He said can't, there NO access for their carts. Soooooo, Me and the wife had to WALK thru 5 freaking terminals to get to our connecting flight. Being we're both Seniors WITH our carry ons, took us almost 30 minutes to get to terminal #6. Hawaiian has ABSOLUTELY no mercy. NEXT trip, I/WE will fly another airline!! read more

I'm really disappointed with Hawaiian Airlines' online Logo Shop service. It feels like a scam -- there's no way to contact anyone, and no one has responded to my emails after I reported missing items from my order. The customer service is completely nonexistent. read more

3 calls to Hawaiian Airlines to get my issues resolved. One was being on hold for 30 minutes with no help. The second was when I relayed my whole story to have my call dropped but the 3rd call was with Noah a supervisor. He was so kind and resolved my issues and was sympathetic so because of Noah I have changed my rating. read more

Checking in at SFO the staff was kind of rude....and they printed my boarding pass without a gate number on it. The airline attendants were not the kindest either though they got the job done and were quite efficient. I believe I overheard the airline attendants mocking the autistic community in flight... read more

I don't get the opprobrium dished on Hawaiian Air. We had a to and from Boston to Honolulu and it was a good experience. Way better than the surly and disrespectful treatment in American, way better than being ignored in United, and even better than Delta. Even on coach, there was a meal flight. And the staff was absolutely superb. Taking off from Honolulu, on the Reef Runway, the pilot gave us a good description of the route and sights. Throughout the flight, the flight attendants made repeated passes with drinks and food. And during the meal, there was complimentary wine. Yes, it's not US carriers before the CAB when flying was a pleasant experience. Even though today's US flag carriers are at the bottom of airline ratings worldwide, or flight with Hawaiian was a really good experience. read more

Don't ever get the barclays/ atmos credit card !!! I tried multiple times to drop them and they refuse to let me. Currently I have no access to a credit card and they're still charging me an annual fee. I've faxed them the info they wanted multiple times and they keep telling me my license is ineligible because they can't read it clearly. I've even made a complaint with the better business bureau and received nothing back to know if they even got my complaint. So can't use card but still getting charged an annual fee. If I dont pay it im assuming my credit gets ruined. These guys are legal crooks that seem like they can do whatever they want without any repercussions. Only thing I can do is warn other ppl to not get trapped like me because its a sickening feeling that no one deserves. Im certain there's less crooked credit card companies out there, or at least I really hope so because ive been forced to use giftcards with Amazon and can't get prime because I have no credit card, its ridiculous. Don't energet trapped by these corrupt pos. Like ive been , its a horrible feeling that u can't do anything about. Im willing to loose all of the miles accumulated just to leave them but they won't let me cuz their annual fee is that important to them. I have no idea what the next step i can take is and u dont wanna experience this I promise you. read more

After the merging of hawaiian and alaska systems in 9/2025, it seemed that i didn't receive hawaiian reward points for purchases made in 8/2025 using a hawaiian mastercard. because of the changeover, i can't access my reward account information prior to 9/2025. i started communicating w/hawaiian and alaska in 11/2026. it took NUMEROUS contacts via phone, email, usps mailed letters. various agents gave me different information. recent communication was via usps mail 2/2026. i got an email response. the agent said points had been put in my account, despite one earlier agent definitely saying the points had not been given to me. i mailed another letter on 3/17/2026 questioning the agent's claim and also said i would like a goodwill gesture for all the time/effort i have spent trying to resolve the situation. i have received NO response. i think customers and passengers have really suffered re: customer service since the merger because agents either don't care or provide wrong, incomplete information. read more