Great community great leaders in their community and Ms. Fernandez is doing an absolute fantastic…read morejob with community events for their community

My father moved here to the independent living less than a year ago (rate for non refundable…read moredeposit was $2500) and has had so many issues that I am throwing away that money and putting a new $2500 on a new facility to get him out of here. Despite all the issues, I don't have this kind of money to waste in one year but his health has deteriorated dramatically by the lack of good nutrition in the dining room. At this time, at least seven other groups are moving out this month - so very high residential turnover because the food. You pay $2900 for a one bedroom with horrible food. Go shop around somewhere for the same money and get better food. Don't throw away your deposit like I have to by moving it your loved one there. Most aren't local and can't go take food and visit almost daily like I could and it is super unfortunate as the building has potential with nice layout and floor plans with beautiful trees. Additionally I received a call one day asking when he was moving because they rented out his place of which I had paid for through the entire month already. So I'm addition to keeping my $2500 they were planning to work on double dipping on the property we rented. He gave his notice that he would be vacating on or before a certain date late June. So Mid June they had decided they were going to assume his 30 day notice was from the date he was considerate enough to put his notice in, not the date we were moving. The site director is young and nice, but doesn't have the support to run a facility alone and the seasoned director who is supposed to be in charge is never around either. First the food has small portions, generally cold with horrible quality. He sends me pictures and I feel horrible that he can't get enough to eat. I made my way up the chain and called corporate office. The response was a call from the local cook. He didn't really care. No one from the leadership team called. He has had diarrhea at least five times since moving in and has lost at least ten pounds. Bees continue to congregate and he was told they would get to it when they can. He is allergic. See the pic right outside his window. He doesn't do activities but they seem nice enough. He doesn't use the transportation but I'm sure it works fine as well. He will be moving to a brand new facility with lots of light, encouraged use of the on property grill as well as gourmet food selections. He couldn't use the grill at Sunrise when he wanted despite what we were told during our tour. It was not an option to have use of the grill whenever he wanted it. The activities director (Mary) was the glue that held everything together and encouraged positivity throughout and she is no longer there and the vibe has just become bleak. Finally, we had two full bottles of medicine go missing and was reported but nothing was done.

My experience with both Susan and Brenda has exceeded all my expectations! They truly are…read moreoutstanding and care about their residents! Most of all, I appreciate their dedication to making this community a delightful place to reside.

Beware of these THIEVES. They charged for services that were not delivered. They stole property…read morefrom my mother, as well as charged us for rent beyond her stay. I gave them a 30 day notice that we would be leaving, but they failed to adjust the last months billing to reflect the move out date. Then the next month, after I turned off the automatic billing in the payment system they charged another month to our account. The manager of this site, Logan, is a liar and a dirtbag. He never once followed through on anything, and he accused me of being the problem. He accused me of stealing the wheelchair that I bought on their demand, and claimed he had video evidence. I'm sure he did see me take the wheelchair out with my mother, but that's not evidence that I stole the chair. They did return the money after I called them out 2 weeks after they stole our money. I'm still going to have to go to small claims court for the services that they documented that they didn't do. If you love the person you are caring for, then DON'T GO HERE!

My mother-in-law has lived at Copper Springs for 4 years now. She has been very well taken care of…read more The staff has always been pleasant and helpful. The food has always been acceptable and sometimes great. We have been very pleased with her stay there.

BAD MANAGEMENT!!! The managers are absolute garbage. They are dishonest and only care about…read morethemselves. They do not care about residents or staff. They're very self-centered dishonest and underqualified to manage anything. They've made it a toxic workplace and most of the residents don't like them at all. I would not recommend moving into this place unless they got new managers.

The caregivers are amazing! They care and support my mom as well as our family!! The admin and…read morefront desk staff are caring, loving and give 110% to the residents and families. This is where is we would want to be if needed!!

Volunteering with Hospice of the Valley, I visit patients anywhere. Their homes, care facilities,…read moreetc. Recently, I've been lucky enough to have weekly visits to Countryside Living in Queen Creek. The facility is only a year old, and you'd never know it. Everyone seems like they've known each other for a lifetime and the hardworking team of employees has made a beautiful home for those living there. I've been blown away by this facility. From the attentive staff, the residents, the beautiful grounds, their activities and inclusion of all residents- it makes my heart so full. You feel like family the moment you walk in. The upbeat and compassionate energy is so contagious. They have one activity that I'm particularly touched by. Each week, Trader Joe's donates their unsellable flowers to Countryside. The residents join in the common area to create their own floral arrangements, which decorate the halls and lobby of this one-of-a-kind establishment. The smiles, the conversations, the interactions with one another...it's beautiful. As I was leaving today, after the floral arrangement activity, they had a little table set up in the lobby. "FLOWERS: $10". On the table were beautiful arrangements made by the residents that they were selling to visitors. My heart melted. How proud they were of their masterpieces and how each week, they meticulously pick out stems from the BOUNTY of flowers that were donated and put their own personal touches into their creations. I couldn't pass up the opportunity to purchase an arrangement. This wasn't made by an expert florist. This is a bouquet made by the hands of someone very special. Someone who finds joy in the small things. Someone who has a lifetime of stories to share. Someone who sees the beauty in friendships, small talk and being in the moment. Someone who reminds me everyday why I do what I do. Thank you, Countryside Living, for making each day a beautiful one for your residents.

My Uncle was in Rehab at Friendship Village after surgery. Amazing staff, kept us informed all the…read moreway along. Very professional, caring and attentive. Unfortunately he passed ate first part of June 2023. I cannot say enough good about the staff and facility. Very pleased with their service

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

Mom (89) & Dad (90) have lived at Clarendale for over a year now. We were SO impressed from the…read morevery first visit & still SO impressed a year later. The facility is absolutely lovely, but its the staff that truly care that make Clarendale extra special. We celebrated Mom's birthday with 17 of us & the staff made Mom feel like a queen. I can't say enough good things about this phenomenal place & people. It warms my heart knowing that my treasured parents are in their loving care. Thank you, thank you, thank you!

My wife Vikki and I visited The Clarendale in Chandler, Az last week and was given a tour of the…read moregrounds by Julie. The apartments we saw were very comfortable and spacious. The layout of the buildings was easy to navigate, and the villas were exceptional. We were given a fabulous lunch and the staff without exception were very friendly. We would recommend a visit by anyone who is thinking about assisted living, and to add the Clarendale at the top of your list of possibles. Thank you, Julie, for a wonderful visit. George Stahl n Vikki Delpellegrino

We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

What an amazing facility and people who run it. I moved my 87 year old father here from Chicago and…read morethis was his third senior/assisted living facility. The quality of amenities, food, and most importantly the level of care and kindness he received has been unmatched. Everyone on the staff is so kind, super accommodating, and great with communication. I could not have found a better place and would highly recommend it to anyone. Your family will be in great hands.