Mom has been living at BH Assisted Living on Falls Church Rd for 3 1/2 years. This review is…read moreunsolicited. I'm just filled with gratitude for their caring and their competence over the years. Mom's dementia and physical needs have grown, but their care has only risen to meet her needs. I trust them completely. If I have had any requests, they have happily complied. "Word to the wise" ; Its a huge thing to have no regrets about where you placed your parents.

From the owner: We are a Family Care Home that serves only six residents at a time. With 1/3 caregiver/resident…read moreratio, we are able to provide close supervision an 1-to-1 care, focusing on the individual needs of our clients. The payment rate $5,500-6,000 and it is all inclusive and flat. There are no "moving in" or other types of additional fees. We are a private pay facility, but Long Term Care Insurance and VA Aid and Attendance covers these cost.

My mom was in this facility and is now moving out due to the complete lack of care provided,…read moreespecially considering the cost. For over $6,000 a month, you would expect a certain standard of service they claim to provide--but that could not be further from reality. My mom entered with dementia that was still mild; she was independent and did not need memory care. We paid for a room, cleaning service, and medication dispensing. Yet her room was consistently dark, dingy, and NEVER cleaned. The entire facility often smelled of urine. After repeated complaints about the filth, nothing changed--I eventually bought my own supplies and cleaned her room and bathroom myself. Even worse, as my mom's dementia progressed, the staff NEVER communicated with us about her episodes or what was happening. How can a facility responsible for people's loved ones fail to notify families about their care and wellbeing? For the cost charged and the level of neglect received, this facility is unacceptable. DO NOT send your loved ones here.

Small and homey compared to other places I've visited which is the reason I selected this for my…read moremom. She gets to know the staff and familiarity is beneficial for her. It's comparable in costs and services to other local places. Good responses to needs and family members' requests. The billing and paperwork processes are not modern nor online but manageable. Private rooms for residents are like large hotel rooms. Planned events are very good. Transportation is included but scheduling is required. Outings are nice and seem well planned.

My visit to Magnolia Glen was great. My mother lives there and I enjoy going to visit her…read more Thank you for taking care of my mom! Meri Sherson

I visited to do a Catholic Communion service. The residents who participated seemed to be grateful…read moreto be there and told me there was always help when they needed it. The areas I was in appeared clean and safe and well maintained. i would consider Magnolia Glen for my own future needs.

My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

My dad was admitted in mid-January 2026. He was there for 4 days before he was given an alert…read morependant to call caregivers! Two slats in the blinds were too short horizontally, which I pointed out to the sales manager a month before Dad moved in; when he did move in, the slats weren't replaced. They didn't give him a proper shower or shave for a month! The PT and OT aren't on a regular schedule, and he waited up to 2 weeks before a PT and OT visited him. This goes against their policy, which is receiving it twice a week for 10 weeks. A couple of caregivers have just walked in the door w/out knocking, violating his privacy. He also received a bill for $21,000 for his 1st month! There were and still are other problems, which I told the coordinator about, and she's doing her best to help, so there's that. Anyway, a friend's dad stayed at Brighton Gardens and really liked it, so look into them as an alternate.

⁩ ⁩…read more ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Sunrise of Northhills is the worst place to ever want to work. The ED Heidi (she is very nasty and rude)And Coordinator Terri (also very nasty and rude and tells other care members business)shows favoritism, they let me go because of behavior and conduct when it was a problem with me and 2 other people which the two other people yelled in my face and cussed at me but NOTHING happened to them but because I took up for myself I was tooken off the schedule and terminated 3 days after mind you those same ladies who been there 5 and 10 years were able to stay on the clock and keep there Job I was the only one under review but not the only one arguing. I've warned Terri many of times how her leads were treating us care members and how nasty she was nothing was never done nor did she ever respond. They didn't like the fact I didn't let them talk to me any kind of way.... It has been plenty of times a resident falls and the 3rd shift lead puts them back in bed with no injury report or no vital check or nothing or times where they done get residents up to change or feed them I've witnessed this with my own eyes from care members from 1st and 2nd shift I've witnessed leads treat and act nasty to residents hitting them and almost knocking them down I've witnessed many of arguments between leads and care memebers and nothing was done about they behavior or conduct but because I spoke up for myself someone In my face yelling I get terminated I wish family of residents knew how they family got treated and talked to there and when they come around they act like they treat them so good it's all a front.. get your family out of there don't sent your family there. Terri don't care about no one all she care about is a vacation cause she is never there. That's why they are under staffed now and can't keep anyone because the management is so poor down to the Ed's coordinator and leads...they have bugs always crawling around in residents rooms rats residents always falling and they never have a reason why because they are not watching or caring for them they way they should

Injured my mother, which required trip to emergency room. I refused to let her return. Management…read moredoes not keep the facility fully in compliant staffing at all times, which greatly negates care, cleanliness and health. This past year, they went through five executive directors and at least four resident care coordinators. In our case, Executive Director REFUSED to honor my FULL LEGAL GUARDIANSHIP, then I had the Ombudsman "explain" to him the breadth and depth of my legal authority (still dealing with this matter). Monthly weight monitoring and reporting REQUIRED, yet they failed to perform or at least provide it to me and her primary care physician. I observed the DRASTIC weight loss and appetite during my weekly visits. They failed to feed her as she'sa voracious eater and drinker. I often visited during dining or snack times to find my mother in the bed staring at the wall. Often I could be there two or three hours and not see a worker. Also, cleanliness is awful. I regularly complained of feces on walls, door knobs, floors -- even my mother's pillow (three separate occasions) and chairs in common activity room. Unfortunately, there are long waiting lists and hoops to jump through to remove a loved one from such abysmal conditions. Best not to go there in the first place. I observed this same lack of care with other patients so it's throughout the operation. Their executive director argued about my authority when brought to his attention and corporate office nonresponsive despite multiple letters and calls. Bottomline is they know and don't care as long as they get their fee, though it's fraud as the residents are not getting what they pay for - ASSISTED living.

The Covington seemed like a very promising long term care option initially. Upon further review…read morehowever, we were startled by the lack of care displayed by the administrator and other members of his staff. It became clear that he is much too concerned with the facility's bottom line and not at all concerned about the patient's well-being. In addition to witnessing complete incompetence on a regular basis, we were straight up lied to on multiple occasions. The lack of care and attention at times was shocking. I would not recommend this facility for as long as it is being run by Mr. Waldrep. On an aside, this experience just underscored the significant challenge this country faces over the next 20 years with senior citizens needed long term care. We badly need more facilities and better administrators.

My friend died because of the lack of care she received at sunrise Raleigh. She died of bedsores…read morethat infected her bones. I would not place anyone I loved in this facility,

If I could give zero stars I would. Leadership is…read morenonexistent. Staff do the best they can but they are getting no training. Management within facility takes no responsibility for anything. Executive director has been in place for over a year but we've never seen her. If your loved one is on hospice, they are the ones who you will get comfort meds from but don't expect them to be on your loved one's schedule and making an effort to truly keep them comfortable.....one med tech for entire facility means you will wait...and wait..and wait. Management won't come by to check on family - but they will argue with you if you try to ask questions about why your loved ones is sleeping directly on mattress (no sheet) or why they are wearing same clothes for 3 days or why they are going to instruct staff to bring food to room even though loved one hasn't been alert or awake for 3 days. They just hide in their office and don't answer calls for help from staff. They simply don't care and can't be bothered. If your loved one is in memory care, you can not come and go freely...you are at their mercy because they are the only ones who have access code for those areas. It's like your loved one is in jail and even though you are paying for the facility, you have no rights. If you have any other choice, don't choose this facility. Ever.