A week ago I had a suspicious mole removed from my left ear along with a cyst on my left cheek. I…read morehad outpatient surgery at Crestwood. I returned to Dr. Durst's office today for removal of my stitches. The level of care from his receptionist to his nurse and himself has been excellent. I am not the typical patient in that I am not having augmentation, liposuction or any of the other services this office provides. I wanted a good plastic surgeon to minimize the scars from two lesions being removed. Dr. Durst and his nurse are awesome!!!

Has no concern for keeping appointments. The last 2 were 2 hrs and 1.5 hrs late. Seems to have the…read more"GOD" complex. Go somewhere else.

I had a very good experience while getting spider veins treated. The procedure was uncomfortable at…read moretimes and Dr. Knowling was very kind and patient letting me have a moment. I followed his instructions and had good results with no complications.

After having a very expensive surgery I was scheduled for a follow up appointment. I showed up for…read moremy appointment and after an hour setting in the waiting room I rescheduled. Showed up for my appointment a second time and was left setting in a room alone for an hour. I had to leave due to the fact I run a business that requires my presence. The doctor had not even showed up at work. I feel so disrespected by this man I'm sick to my stomach!!! There's no decency in a doctor who disrespects his patients!

From the owner: "I strive to understand the desires and concerns of each patient. Then I explain the options…read moreavailable to accomplish their goals. We really become partners in achieving the best result that meets their expectations."

UPDATE: Response to owner: I want to clarify my experience after the office response. I scheduled…read morethis consultation in advance and specifically asked staff when I should arrange my Uber home. I was given a timeframe and relied on that guidance. After arriving on time and completing intake and photos, I was then told there would be an additional 30-45 minute delay before seeing the doctor--contradicting what I had been told earlier. I was also informed my Uber would continue charging while waiting, which created a stressful and impractical situation. While the office states I left voluntarily and that consults take about an hour, my decision was based on the inconsistent and changing timing communicated by staff during the visit. The core issue here is not the length of a consultation, but the lack of clear, coordinated communication. I did receive a refund of my deposit, but patients should be given accurate expectations upfront, especially when arranging transportation. I scheduled a consultation with this office before I even moved to Alabama and paid the required $100 deposit. Unfortunately, my experience was extremely disappointing and ended up being a complete waste of my time. The front desk staff were pleasant, and the initial part of the appointment went smoothly. I had photos taken and met with another staff member who was very kind and professional. However, after that, things quickly went downhill. Before arriving, I specifically asked when I should schedule my Uber home and was given a timeframe by the office. I planned accordingly. After waiting, I was then informed that it would be an additional 30-45 minutes before I could even see the doctor. Several staff members responded with comments such as, "I don't know who told you that," and made it clear that the wait time I had been given was incorrect. Rather than taking ownership of the miscommunication, I felt like I was being brushed off. What was most frustrating is that I never even got to see the physician despite arriving on time, completing all of the preliminary steps, and paying a deposit for the consultation. The lack of organization, poor communication, and unprofessional handling of the situation left a very negative impression. I understand that delays can happen in a medical office, but clear communication and accountability matter. Unfortunately, this experience did not reflect the level of professionalism I would expect from a surgical practice.

I have serious concerns about my experience with this plastic surgery facility and the transparency…read moreof its procedures and practices. 1. I was asked to sign the contract and complete payment before a full discussion of my family medical history and before disclosure of the relevant terms and conditions took place. Once payment is made and the contract is signed, I was informed that no refund would be issued, even in the presence of medical concerns. 2. When concerns regarding family medical history were later raised during my second meeting with Dr. Wilson (approximately two weeks prior to the scheduled surgery, and only my second consultation after the initial visit), I felt there was continued pressure to proceed with the surgery as planned. At one point, the clinic requested my father's medical history for verification, which I found unusual and concerning. 3. I was informed that I would forfeit 50% of the procedure fee (several thousand dollars), which I had already paid in advance, because I canceled the surgery approximately two weeks before the scheduled date--even though these medical concerns were actively being discussed with the physician at that time. 4. After raising these concerns, I was no longer able to communicate directly with Dr. Wilson through the office. 5. My interactions with the business manager were also extremely difficult and unprofessional, and I was unable to resolve my concerns in a constructive manner. I felt I was not given an opportunity to fully express or discuss my concerns. 6. Overall, I felt that the financial commitment and cancellation terms created significant pressure to proceed with surgery even when legitimate medical concerns were present, which left me deeply uncomfortable with the process. In conclusion, I believe that key terms and conditions, as well as potential risks associated with the procedure, were not adequately disclosed prior to payment. The financial penalties associated with cancellation created substantial pressure to proceed despite medical concerns. Based on my experience, I would advise others to exercise extreme caution and ensure full clarity of all medical, financial, and cancellation policies before engaging with this facility.

Took time to listen to me and provided caring compassionate treatment with an excellent staffread more

Don't waste your time going to see Dr Hagood because that's all you'll be doing is wasting your…read moretime. My first two appointments with him I did not get seen until well after an hour of waiting past my scheduled appointment time. On my third and final visit, I just walked out after waiting 45 minutes past my scheduled appointment time.

I was referred to Dr. McLain by a personal friend that works in a competing office. Once I arrived…read moreI was greeted and made to feel at ease and did not wait long to be taken to an examination room. Dr. McLain went over a couple of options and explained the benefits and risks of each. I was given the opportunity to review the cost of the procedure and decide without pressure how I would like to proceed. I was out of his office within 30 minutes of arriving. Although the time was short, I was completely satisfied; so much that I made my appointment for my procedure that day. My next appointment was for my procedure. Again, I was greeted warmly by his staff who remembered me. As I was anxious, I was grateful that again that I waited a very short time to be taken for my procedure. The night of my procedure, I received a call from Dr. McLain from his personal cell for follow up. That truly impressed me and showed me his level of commitment to those in his care. I cannot stress enough how warm and welcoming Dr. McLain and his staff presented themselves to me. Having any surgical procedure is very stressful. However, my stress level was relatively low due to the atmosphere they have created. I highly recommend Dr. McLain and have since move all my continuing business to his facility. Just do it, you will not be disappointed.

Broke 3 of my teeth pulling a tooth in another area of my mouth then blamed me for grinding them…read more Worst experience ever

Dr. Gray is a very competent and compassionate surgeon. He takes the time to answer your questions…read morethoroughly. He did my implant exchange surgery after having a double mastectomy for breast cancer, and I would highly recommend him.