Mat was extremely helpful and kind. Even though the store was very busy, he made sure to…read morecommunicate with everyone and let them know he'd be with them as soon as he could. He handled everything with a positive attitude and never seemed flustered. He even helped me custom build a chain so I could hang my neon sign for my new nail and tooth gem studio just around the corner. I really appreciated his excellent customer service and would definitely recommend Pacific Grove Hardware!

I am a small business owner repairing and refinishing fine furniture and antiques…read more When I am in need of hardware this is the place I go to. Bill and his team are very knowledgeable and helpful. The whole team will go out of their way to ensure I have received the appropriate help. I really like the General Store vibe they provide. Who said old town hospitality is dead. Thank you Micheal C. Cameron Home.

I went in looking for a very unique piece to fix my bike, Luke spent a good amount of time looking…read morethrough all of their inventory and although they didn't have the exact piece he then got creative and altered a different piece to help me find a solution. His extra efforts were greatly appreciated

I'm honestly not sure why this stores rating is what it is...? I think this Ace is amazing. The…read morestaff is very attentive and knowledgeable. I used to work in Seaside and would dread having go to Home Depot. At Ace, I can ask nearly any employee where something is and they will tell my down to within a couple of feet. Good luck finding that at a large box store. Plus, their selection for a store its size, is pretty amazing. The specialty items they have are very impressive. I mean they have a whole aisle for just nuts, bolts, and fasteners. I also find it nice, but this isn't most stores fault they're just protecting their inventory, it's pleasant to not have to ask someone to open up cabinets to buy things because it's all under lock and key. I realize that I could probably get a lot of the things that Ace sells for less online or some place like Home Depot. I don't mind paying more when you get good service and can accomplish your project today to pay a bit more. I don't buy at Ace because I need to, it's because I want to, based on the way I'm treated and that means a lot to me.

Excellent knowledgeable people with great displays of many hardware brands. Very easy to work with.read more

Josh was incredibly helpful and informative in all aspects of the beautiful products Hardware…read moreConcepts carries. He showed all the choices I could make, and what each would cost. He has earned my business and I look forward to placing my order very soon!

Store was looking to hire a cashier .Went back and forth with corporate for 2 weeks.They send me to…read morestore location to be interviewed by Willie Nelson ( yes thats his name) I get there ready for a cashier interview and he tells me they are only hiring delivery drivers. Major waste of time.No wonder why they cant keep employees and have a bad customer relationships.Run by assholes who dont know what tgey arr doing

Customer service has gone downhill since store manager and the other young gentleman on the counter…read moreleft. Poor ethics, employees seem to be bothered that you want help, good luck getting any support here.

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

My wife and I shopped at several local shops and big box stores, but when we walked in here we knew…read morewe found the right spot. Carrie and Jillian were very helpful and flexible with design changes. We are very happy with our choice.

From the owner: Cabinets, countertop surfaces, backsplash and flooring tile, cabinet knobs, pulls and hardware,…read morevanities, islands, pantries and more! Not only suitable for kitchens and baths, visit us for your library, bar, garage, bedroom, airplane hangar project...you name it!

This will be my go-to for cellphone repair from now on. The staff are highly experienced and I…read moreappreciated them taking the time to explain what they were going to do before they started the repair. Also, the repaired my phone several days ahead of the original time they told me it would take. I will be recommending them to everyone I know who needs repair services.

5 stars for Matt for his stellar impeccable integrity . He has a deep domain in expertise, he is…read moresuper kind and has excellent communication. He explained what i was charged for and that it would be repaired in a timely manner and i could see that he values his profession. He gave me a much lower price than other local cell phone repair shops. I can tell that he genuinely cares about his guests as he treats everyone i a professional manner. I encourage anyone whos looking to fix there broken phone to come here @ 1105 delmonte ave in monterey

The best electrical supply house I've been to in many years…read more Very old school and amazing

My mother and I have been searching all over Santa Cruz for 2 matching lampshades. Today we not…read moreonly found. We purchased. Since we love to support local and shop local. This was a perfect match. The company that makes the shades is in Freedom CA. 95019. We couldn't get more local than that. Thanks.

Multiple glass pieces and rigs, came in looking for bear quartz products and they gave me a good…read moredeal on the glass piece. Update : wasn't able to even use it before it broke, they offered an exchange when I informed them it was cracked but haven't gone back

Hands down one of the best smoke shops in Monterey!…read more I had such a great experience at NorCal Smoke Shop. The staff was incredibly nice -- genuinely welcoming, helpful, and knowledgeable without being pushy at all. They took the time to answer my questions, made sure I found exactly what I needed, and even surprised me with a free lighter just for stopping by. It's those small touches that make a big difference. The shop is super clean and well-organized, with a great selection of products at solid prices. You can tell they care about their customers and want people to leave happy -- and I definitely did. Whether you're local or just passing through Monterey, this place is worth a visit. I'll absolutely be coming back.