I waited until my final day of mailbox service to post this review because I was genuinely concerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location. read more

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Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We were in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service! read more

During the busiest times of the year, I had a ginormous return. The staff was professional and believe or not happy even though they were slammed. Super great people. read more

Tried to ship out a UPS package using a QR code and she was very rude and turned me away immediately without attempting to help ...

I would say you may be able to find a better deal at a live scan place elsewhere but they were able to help me out for what I needed done. Make sure the person typing in your information does so correctly. read more

Hardly could understand this lady I was dealing with some old Arabian lady who tried to completely scam me charging me 2.50 just to borrow a pen. Heard her yelling at an employee as I was entering as well. Feel bad for whoever works here read more

They are now called HB SHIP AND MAIL...AWESOMENESS SERVICES! HIGHLY RECOMMENDED! every time I go they are very friendly, professional and do many services! Just had Notary done as well! They have been a life saver for me during holidays and Notary needed! HIGHLY RECOMMENDED YOU GO!!!!! read more

Store was clean, average customer service, I was surprised to find a 5$ charge for printing out their shipping labels. I have never been charged this before kinda seems like it would've been included with the 100$ shipping charge. read more

They charge $1 for tape to close your small box. I get it if it was multiple large boxes, but to nickle-and-dime a $1 for maybe .4 cents worth of tape? And they will not budge--gotta have that $1; if not, let the customer walk out and go 1/4 mile to AIM (Atlanta/Magnolia Sts)--who laughed at HB Ship & Mail's $1 tape policy. It's such BAD business. What's next HB Ship & Mail--$2.50 to use your pens? read more

Revolving door with owners and employees! Seems to be hit and miss on customer service. Today fast and courteous service, although employees were obviously new (trial and error on paperwork) and took longer than should have to ship UPS package. BTW - business card now HB Ship & Mail. read more

I called a couple days ago just to check rates for mailboxes and the girl was very kind and informative. She let me know about their current promotion. I went in today to open a corporate mailbox for 12 months term (they have 3, 6, or 12) and got 5 months free!! What a deal!! I would definitely recommend to anyone who is looking to open a PO Box in Huntington Beach area. Best rates and customer service in town!! read more

HB Ship & Mail - Mailbox Centers Near Me - Huntington Beach, California

Had a great experience here. Kathy set me up with a mailbox...the process was quick and easy. I def recommend you come in for all of your mailing and mailbox needs! Thanks Kathy :) read more

Convenient location. Great customer service. More than mail service. They offer Passport photo, cards and gifts. I take all my packages there. read more

Came here a few days ago to get something notarized. The girl that did the notary for me was so nice and helpful with everything. I then came here to ship something out for my family in Texas since I hate going to the post office waiting in line. They did everything so quickly and even provided me with a box since I forgot to get one on the way. The place looks so clean and nice would love to keep coming back here doing business with them. read more

HB Ship & Mail - Mailbox Centers Near Me - Huntington Beach, California

Amazing service!!! First time coming here since I was near the area and needed to ship a package out to my family. Shoutout to Tanya, the young lady that works here had helped me out and was very friendly and quick with the whole process. I was going to go to the post office but this place was closer and there wasn't any line or wait! I would definitely recommend coming here. read more

HB Ship & Mail - Mail Stop - Mailbox Centers Near Me - Huntington Beach, California

I have a mailbox in this place for more than a year and im very happy with the service and the people here. I also use their services to send mail, noterize documents and much more. Vallery is awesome and has great energy anytime I visit. read more

HB Ship & Mail - Vallery in action - Mailbox Centers Near Me - Huntington Beach, California

I just wanted to give a "shout out" to Valarie. I believe she's the manager and if not, she should be. I was impressed with her friendly disposition and she gets an A+ for her customer service skills. I'm a pretty new customer, but I see that Valerie really handles her job efficiently and that's important as I am entrusting my personal business and mail service to her and the owner of this really nice storefront establishment. I like the location being close to shopping and such, and easy to get to. I like that I can check my mail 24 hours a day. They also provide a lot of other services, like notary and I was able to drop off my FedEx return package there also. I think you'll be pleased with their service as well. read more

I had to come here to get Live Scan fingerprints for a new job. Employer provided me the information, I found this was the closest location (from Long Beach). Girl at the counter initially couldn't find my appointment but showed her the confirmation on my cell phone and got started. You get to "do this yourself", rather than having someone manipulate your digits (rolling my third fingers are not fun as I'm not super-flexible). There's a certain finesse you need to use or you need to do it again, but you'll get the hang of it after a few times. Bonus was I didn't have to pay for it, but would've been nice if there was a closer provider. read more

I was there yesterday! The place is under new management and it shows!! The office was spick and span AND streamlined!! The new owner is so pleasant and eager to be helpful!! Mr. Kim even offered me a chair while he worked on my packages. Because I also bought a card and needed to fill it out, he even offered me sparkling water!! Because he is a new owner, I hope lots of people will do business with him and spread the word to your neighbors and friends!!! read more

I went for extra postage on a Christmas card. According to an asian lady, with a pompous. attitude, the card needed 1 more 55 cents stamp; and I promptly paid my $1.00 for one 55 cents stamp. One week later, the Christmas card came back to me stamped more postage due. I totally agree with some other reviewers, the new owners need to be much more friendly. read more

I had to mail something out of the country for the first time and came here because I was told to mail it DHL and they were listed on the website. The young woman that helped me was so kind and patient. She waited for me to call my friend...not once but twice... to verify how to write the address on the package, given again it is not a US address and different. I came there initially to mail it DHL but she also gave me the different options and costs from different carriers to make the cost a little more bearable. I will absolutely be using them from here on out. Can't believe they don't have 5 stars from everyone! read more

The WORST customer service I have received in a place of business that I pay a monthly service for. I have never been hassled as much as I have here. The new owner is not nice!!! I Would definitely take our business elsewhere if it weren't such a hassle getting our company address switched. I don't recommend this place for anything. read more

Love the new ownership. Facility is clean. Staff is friendly, helpful and knowledgeable of best way to ship.

I have been using A1-Mail for over 6 years now and I have always been more than happy with their service. I use their mailbox service because it's an actual mailing address and not a PO Box. They send a payment text a month prior to my yearly renewal which is great because it's something one can easily forget. If it's just to pick up my mail, ship out a package, or return an Amazon purchase, I get the the same friendly treatment everytime. I highly recommend them for all your mailing needs. TNN, LLC read more

Kathy was fantastic to work with! She was very quick and very professional when taking my packages. Shipping was very simple and I was in and out in less than 5 minutes. Thanks team! read more

Super friendly and courteous service. They're systematically organized if you need a streamlined mailbox, trust me on this if you're the type that appreciates getting tracking alerts for packages. Started my box there two years ago and hope to continue for many many years! Thanks A1 Mail Stop! read more

I was in need of a new PO Box Fast and a Large one (those are hard to get) Tanya answered the phone Helped me out now I have a new mail spot place is awesome! love getting text letting me know when mail is in and you can pay little more get a anytime access to mail box (comes in very handy! as I'm usually in the area either 6am or 8/9pm) A-1 Mail Spot is the SPOT! read more

We love the new management at A-1 Mail Stop. They are so friendly and extremely helpful. They go above and beyond with their customer service. read more

I stopped by A1 Mail Stop today to send out a letter and I thought the postage had already been paid on the envelope. To my surprise I needed a stamp. During these Covid times I don't really vary cash anymore and the sweet girl said don't worry about it I will take care of it for you. Thank you so much for your kindness and I will make sure to do business here in the future. read more

Oh my... finally a one stop shop to ship all my stuff to China. I have been STRUGGLING to find such a nice place with amazing affordable rates that literally ship out SAME DAY with the fastest route. Other places either charge me ridiculous amounts and delay shipments. They have literally made my shipping life easier and I can now send endless gifts to my family to China. Thank you A1!!!!!! read more

I've had a Mail box here for years. They are kind and very helpful. I use them for all my shipping needs as well

It had been a long time since I was A-1 Mail Stop. Thanks to all the reviews, I decided to go to them to ship a return. They were the best!! For some reason they were having issues with both their computers. I could tell they felt bad and wasnt in a hurry. After a while they were able to fix the situation and they compensated me greatly. I cant thank them enough for the customer service that was given to me. You dont find that too often nowadays. I will definitely be back and recommend their services to all. Thank you!! read more

Recently, I opened a mail box here and the deal was awesome! They offered $13 a month and gave me 5 more months for free. Best deal in huntington beach area ever! Thanks!! read more

So glad I found this place & met Kathy. She is on point with mail, is friendly, helpful & informative. Sent a domestic & an international package & got masks. I'm a happy customer & will be back. Also, they play good music here. read more

New ownership HB! We can all start going back here. Valerie is back too!!! Valerie is always so amazing getting stuff done so efficiently and always going beyond the call of duty to make your experience easier and try to save you as much money as possible! She said the new owner is amazing and wants all of us back. I highly highly highly recommend this place again. She even threw in a couple cards she said owner is doing kind things like this ! Spread the word! Under new ownership! It's great like it once was! read more

Been doing business here for several years. It is under new ownership now and they are terrific! I have had a mail box here for my business for many years and they are great with package shipments. Nothing but great things to say about A-1. read more

Great friendly service. I came in without a box to ship an unusually large item. She was super helpful and nice. Although I didn't take one, this store also offers a 3-ply face mask for free. I would definitely come here again for my mailing and stamps needs. read more

I am so pleased with this place now. It is under new ownership and management and looks amazing. On top of the face lift, Valerie was so helpful with all my shipping needs and is so knowledgeable. If you want great service with a smile then this is your place! read more

Had a bunch of packages to ship out and Tanya at the front helped me a lot with understand how much everything would cost. She was super nice and attentive to all my questions. The place is professional and got me in and out in under ten minutes, will definitely be coming back. read more

The people that work here are very helpful, but the ownership is one of the worst cases of customer service that I have experienced. Will not give this place any business of any kind. read more