Nuralie (spelling?} went above and beyond to help me find my package. She did this on her own without me asking her.

Not welcoming. Employees acted annoyed at having to help a customer go to the UPS on Atlanta and Magnolia, they have much better customer service read more

Need to do returns, send a care package, mail out important documents, etc? This UPS store will take care of that! I always have a positive experience. Staff tries to get me in and out of the door as fast as possible. Staff are always nice and helpful. I've managed to make it in the last minute before they close, and they still process my package needs. While you're in that complex, go grab a bite to eat, a drink, or maybe some desserts. You're already there; might as well! read more

Likes: + Did my Amazon return here. Process was simple, efficient, and free. + Service speed was decent. + Ample parking. + Quiet peaceful ambience. . The 405 is located just down Ellis Ave. read more

horrible experience paid $90 to ship an envelope to Maine next day. It didn't make it in time and I was denied a refund.

Their service has improved in past few Months so I'm giving them stars. I had good service from this UPS store , fast , and honestly , offer different options . They may be priced higher other places but the level of service they provide matches that and more. They have Notary service on site, and their seasonal items are sooo cute! Great knowledgeable staff. read more

The UPS Store - Shipping Centers Near Me - Fountain Valley, California

I return items here regularly and this location makes the process quick and painless. The staff is friendly, organized, and efficient, even during busy times. Easily one of the smoothest return experiences around. read more

Fastest UPS experience I've ever had! I was in and out in under two minutes for a return. The lady who helped me was incredibly friendly and efficient. Store is clean and organize to popin quickly and get out. Highly recommend this location if you're in a rush. read more

Friendliness customer service could definitely be improved upon they are just not friendly. Looks like new owners has taken over and Rude.

The only place I go to mail packages and return online purchases. The staff is always super helpful, efficient and get it done quickly. A class business that understands customer's needs. read more

This store has great employees. I use this store to drop my rent to a mailbox here. I've been a customer to drop Amazon returns, buy office supplies (envelopes and random stuff). I thought I put the wrong box number on my envelope for the rent check I dropped off, so I decided to call. Riley fielded my concern, took my phone number and called me back to confirm that my rent went to the right mail box. I appreciate this so much, especially knowing that I caused extra work. Now I can relax knowing that my rent is paid. Give Riley a raise read more

Extremely helpfult team! Came in on a Sunday in the pouring rain, they helped pack what I needed and made it very easy to ship. Thank you!

I've consistently had positive experiences with this UPS store. Packages arrive on time, tracking is accurate, and the employees are always courteous and professional. I really appreciate the dependable service. read more

unfortunately if there was a negative star i would have given it to them horrible customer service horrible attitude no wonder the store is owned by an indian i have a po box in another store accidentally i put their address and call them that this package will come to you and i will pick it up and i will pay a drop of fee $5 and the person over there said yes no problem i went to pick up the package guess what the owner give it back to fedex carrier without even contacting me as i had left my phone number without even contacting the shipper now the system shows box has been delivered and the box is with the carrier with no return label on it so what will happen it is going to be declared as lost these kind of franchise owners are giving a bad name to a long haul ups store branding that their company work really hard to develop i think these kind of franchise owners who have no regard for customers should not be given a franchise the owner's name is sinjin read more

GREAT SERVICE !:) Julian was super helpful and very respectful and fast ! thank you again for making things quick and efficient.:) read more

The staff that works at this store have always been friendly, knowledgeable, helpful, and quick. This store has always gone above and beyond to help their customers. read more

I shipped an overnight package through their store that was delivered late. I called them to request a refund. They put in a request with UPS and gave me a claim #. When I called UPS customer service to follow up, they couldn't find that # and told me the package wasn't late. I was very frustrated and called Jim (the store manager). He said he would make a call and clear it up. Today I received an email that the claim was approved and I would receive a refund shortly. Jim took care of my issue and I'm very grateful as it's very expensive to ship overnight. I will continue to use their store for shipping services. THANKS JIM - job well done! read more

Used to be a friendly place to do your shipping. Now they nickel and dime every single thing, Not sure if it's the owner's policy or a UPS policy, but I had an outbound package I was dropping off with a UPS label already on it. The label itself had become slightly damaged and needed to be re-printed. They wanted to charge me just to print a new shipping label (ridiculous). I get it if you are showing up with a bunch of packages to ship and taking up a bunch of time... but one a one-off damaged label, on a slow day with no one else in the store, to charge for such a small task is ridiculous. Shipping labels are replaced all the time by UPS during the transit process when they become damaged, I'm sure the store wastes a bunch of shipping labels throughout the day (heck they use them to print their receipts for shipping confirmations) - so really there is zero good reason to charge for something like this. Yes it's small, but it's the principle of it that leads to a bad customer experience like this. read more

Needed a notary public and got one. Apparently, every employee seems to be one so if one is on break, there's always someone else to step in. Get there early as a line forms as soon as the doors open read more

I visit this location always because I'm always greeted with a smile, the guys have a great sense of humor, and they are very knowledgeable.

I've come here to print documents, dropped off packages for usps, got my passport photo taken, and got my fingerprints scanned. The people who work here are super nice and helpful! I've only had good experience here and I recommend stopping by this spot for all your mailing and printing needs. read more

Shout out to the manager of this store, I want to let you know that Jude gave me exemplary service! He went out of his way to accommodate me. He helped me with the Internet. He took my two packages and sorted me out for returns - Service with a smile! I wish there were more young men like him today - he makes my life better! Great shop with all the standard services: 830 to 430 on a Saturday and 10 to 3 on a Sunday, you can't lose! Thank you Jude - you're so cool, your work ethic is much appreciate! PS give that's fellow a raise! read more

I run a small business and dropped 4 large, 60+ lbs. boxes at this location. This location completely lost or stole 3 of them. The boxes did not scan anywhere else. We will be filing a police report since their "investigation" was useless. By the way, they store outgoing boxes outside their back door where there is zero monitoring or supervision. read more

The staff is professional friendly and knowledgeable. I have never had any issue with lost items . I would recommend this UPS store.

My wife came in to return Amazon packages. There was confusion about how it was to be done and she left unhappy. I talked to owner Jim today and he explained all the issues and it was actually entirely Amazon's fault (I verified it on my own as well so I know he was telling the truth). Amazon puts these UPS stores in a rough position, so don't do like we did and assume the problem is with the UPS store. Thanks to Jim for explaining it all to me, even though he was extremely busy at the moment. read more

I came here today around 4:30. It was so helpful and convenient. The guy staff with long black hair is really nice. He offered lots of things to help our package even though the problem was out of his control. Can I have his information because he is really cute. By the way, this ups store is clean and organized. read more

I no longer come here. Too much of a hassle, not worth the stress. The only time i come here is when I have to shop at Albertson nearby. Multiple time i come here the employees always have an attitude. One time i came at open to dropped off 3 medium size boxes, an older gentlemen sighed and told me he cant take them because there capacity is full. Another time i dropped off 7 boxes, and they told me next time to not bring your boxes here again because its too many boxes. The employees always moan and groan and give me a hard time. They make dumb smart remarks. The only time they were nice to me is when a strange women worked there for a day. I guess she was the boss. Now i go to the one down the street from them. They're always happen to take my packages. For the last two years i gave the entire staff Starbuck cards for the holidays. This upcoming year will be the third. read more

Excellent customer service providing all my packaging, delivery and US postal services needs, including return receipt and special mail options. read more

On 10/3/20, assuming that a 12 inches x 12 inches x 8 inches box that I sent on 11/15/19 through The UPS Store at 18627 Brookhurst St. was received by its intended recipient, but not sure, as I had not previously done UPS Tracking on it, I did UPS Tracking on it, and UPS Tracking said, "UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days." On 10/3/20, I asked a UPS Customer Service Agent for proof of delivery. According to the UPS's records that the UPS Customer Service Agent gave me on 10/3/20, The UPS Store at 18627 Brookhurst St. signed off for and received one parcel delivered on 11/19/19 at 11:37 AM, and it was left at their "CUSTOMER'S FRONT DESK." On 10/4/20, a UPS Customer Service Agent told me that the package that I sent on 11/15/19 through The UPS Store at 18627 Brookhurst St. was not accepted by its intended recipient and that it should be in the store, but the UPS Customer Service Agent said that they most likely do not have it, because it was almost a year ago. On 10/5/20, an employee at The UPS Store at 18627 Brookhurst St. told me that, if it were returned to them, they would have contacted me, and the employee correctly said the numbers of my home phone number to me, saying that is the number that they would have called me by. On 10/6/20, the same employee told me that he does not think it ever came back. On 10/6/20, the manager of the store told me in an email, "Anytime we receive a package that has been returned to us, our protocol is to contact the sender to pick up the package or re ship." On 10/6/20, the store manager told me in an email, "It could have been assigned for delivery on 11/19/2019 and never made it off the truck." If the scenario of it never getting off the truck is true, then there is fault with the store for signing off for a returned package while not actually getting it off the truck. Alternatively, if it was left on their "CUSTOMER'S FRONT DESK" like UPS's records show, and it is no longer at their store, then there is still fault with the store. Either way, there is fault with the store for not contacting me about the return as per their protocol. Because there is fault with the store, I made a request to the store. On 10/7/20, I asked the store for a refund or store credit for $130.05, which were the current prices on 10/7/20 of the package's contents, including tax, without including the price of a green sheet of paper which was inside. On 10/12/20, the store manager told me in an email, "Regarding your request for payment of $130.05, for the package sent 11/15/2019; UPS has a 90-day time limit for submitting claims, and after 6 months, UPS does not retain tracking, or scan histories, and therefore cannot open a claim. Due to the late submission of your claim, we are sorry, but we are denying your request for payment." On 10/13/20, a UPS Store Customer Service Agent told me that, in my case, it is up to the store whether or not they want to give me a refund or store credit. It is the store's choice in my case, and the store should choose to give me a refund or store credit due to there being fault with the store. read more

This is my go-to UPS Store as I usually make my amazon returns here. There's usually never a line, and I'm always in and out within 5 minutes. Service is great and location is convenient to my work. Two thumbs up! read more

Looks like I found my go to UPS store. Workers here will chill, helpful, and quick. Made my return process faster than ever and I definitely had my fair share of long waits. read more

The UPS Store - Making returns - Shipping Centers Near Me - Fountain Valley, California

I waited in line for 10 minutes, to be informed they charge $3.50 for a single page shipping label! They also wanted to sell me USPS envelope/package that is free at all post offices or other UPS locations. Really seems like highway robbery to charge for something that is provided for free from the shipper. Feels like a "gotcha" because you've already invested the time to stand in line then have to pay exorbitant fees to print a single page or pay for a free envelope. I'll go elsewhere. read more

I usually don't need to go to an overnight delivery store. I usually do things at work if I'm in need of such service. But I need to renew my passport and needed to send it in a trackable package. I went in and the guys gave me all my options and recommended that I use the USPS service if I didn't need to get the package to them the next day. He saved me a few bucks and let me have all my options to choose from. I really liked how they provided the customer with options and let the customer choose instead of just telling them it will cost this much (highest possible price). I'm going to take all my Christmas packages there that I need shipped. It's customer service like this that makes we want to recommend a place such as this one. read more

Was hoping this would be my go to UPS but had such a terrible experience. Older man working behind the counter on 7/1 was helping me.. midway he stopped to help another customer. Did not even acknowledge that he kept me waiting. Continued to make small talk with this other customer. I had to ask a other attendant to finish my request. This attendant was great. I am so turned off but this individual's poor customer service. read more

They only carry UPS cardboard envelopes for documents, if you have something that needs a UPS Box or Pak they dont carry those and want you to purchase supplies. I will go to the store on Beach Blvd. that carries all of the UPS supplies read more

My experience here today was so ridiculously bad, it was laughable. I usually come here to do Amazon returns and always try to be efficient and quick about it by having all my returns in packaging ready to go and return codes screenshotted. I walked in and was greeted by a miserable looking man who said he could help me with my returns. So I walked up to the counter, and stood on the same side of the counter I always do for my returns or anything else, only to have him tell me that I would have to get on the other side with my phone where the scale was. He proceeded to drop my package on the scale. Now, I have done Amazon returns here multiple times, and this is never necessary since Amazon already precalculates the weight of the item. Regardless of whether or not you put an Amazon return package on the scale, the confirmation receipt will always have that information. Also, everyone else who's ever helped me has magically been able to bring the scanner over to the other side of the counter where they usually have me wait. Somehow, this man couldn't...or should I say, wouldn't. Anyway, deciding that I would pick and choose my battles, I decided to just go with the flow and ignore his ridiculousness. It would have all been forgotten, until he asked if I wanted my receipt and after I stated that I did, proceeded to not hand it to me directly on the same side of the counter where he told me to stand, but held it out on the opposite side and waited for me to pick it up. Excuse me... What? I get sometimes people are having a rough day, but this was just extremely poor training and customer service. I have never had a bad experience with anyone else here up until this point, and I have been here countless times. If this was my first experience, I would never come back, but since it's not and I've had wonderful experiences with everyone else, I'll still come back and just avoid dealing with this guy in the future. Honestly, if I ever come across him again, I'd wait for someone else to help me. read more

I had such a quick time here and i loved it! Diane was SO HELPFUL with my delivering my package and i spent less than 5 minutes there! I usually dread going to these shipping offices cause it takes forever but it was so quick and efficient! Definitely my knew go to UPS store from now on! Tip: when you click through yelp to map you to this location, it takes you to the Starbucks across the plaza but this store is actually on the other side of Islands next to a Nuvision! I had to call in an ask and Diane picked up! read more

I wanted to ship a small package that weighed 12 ounces and the Postal Service charged $3.63 to ship but these jokers wanted to charge $9.76, that is $6.00 over what the post office charges. Complete RIPOFF!!! read more

This ups store bad Service I ask the can give discounted the tell me no bc is Franchise store .I was Disappoint and they asked me if I have a AAA card and says yes .Just let u know please don't go there bc the will not give u discounted . read more

So sad. This was really my favorite place to ship but lately there is an older gentleman who is very brash and rude who has been working there. And a younger girl who seems pretty lost. Hopefully they will be hiring new people before the Christmas season as this was my favorite location to ship everything for the holidays read more