I recently purchased some metal roofing, trim pieces, and a gutter and downspout from HCI Metal buildings. I'm a landscape maintenance guy by trade and I did concrete work for twenty five years. Definitely not a roofer. I told my salesman Joshua this when I placed my order. Was hoping he would go over some instructions with me when I picked it up. Everyone was in a meeting when I got there to pick up my order. A woman, a project manager, was in the yard there with me helping to locate my order. After they found it and loaded it I asked her about some instructions for installing it. She said she'd go grab me a sheet. She came back out and said she couldn't find one and they would email some. I got an email from them with instructions for the gutter and drain pipe only. That's all they could find. I've sent two emails and left a voicemail with my salesman. Nothing but crickets. I'm thinking I could have gotten the same level of customer non-service at Lowes or Home Depot. Very frustrating and disappointing. Once they got my money I no longer existed. read more

Very poor customer service and management, and very disorganized. Overpriced, and many issues throughout each process.

Horrible experience. The employees lie and/or have no idea what they are talking about. It took over a year to erect our building, they never did the punch list, and the building leaks. Because of the leaking this building cannot be used for what it was intended for (wood working). Total waste of money time and space. Save yourself the heartache and use any other company then this one! read more

Received a quote for a 20x50 carport and signed the quote within the 30 day window. HCI refused to honor the quote and made no attempt to rectify the situation. They said it was not a contract. They sent a second quote with an increase of 8k. They said the first quote was wrong. The manager said they would do nothing to help fix the issue. Definitely would not recommend. we found another company who provided excellent customer service at almost 1/2 the price. As it turned out their horrible customer service ended up benefiting us as we found an honorably company with excellent customer service in our area, read more

We worked with sales person and ordered and designed. But when the material came, was wrong so I complained, he keep saying that I ordered, so I sent him all the emails that we had discussed for the projects. He keep blaming to me instead to fix the issues. My customer is very upset and not happy, read more

I ordered my carport in Oct and by Dec it was installed! From the beginning, the customer service was excellent! Communication was excellent! Two guys showed up , and in two hours had it finished. I had a few concerns, and the guys came back the next day and took care of it! I would highly recommend HCI for all your building needs! read more

We like to keep our business local and HCI was recommended for our RV roof over. From my first contact with them to the end of our installation we were extremely happy. Top notch customer service, kept us informed until installation was complete. My only suggestion is that the installation crew walk around perimeter with a magnetic sweeper to get screws that fell while working. Definitely reccomend read more

A high quality 20X30X12 carport, very happy with the quality and look. Son-in-law and I put it up in 2 weekends (I have some building experience just not with metal buildings) Instructions were less than ideal but they were quick to provide me with more detailed drawings. They say they are changing the instructions to make it easier for DIYers like me. Some panels showed up with a slight bend and they replaced them no charge. They showed up when they said they would and the driver helped me unload. The youtube was helpful also. A very helpful staff. read more

My 30x24x12 RV storage looks great. I'm very happy with the finished product. While there were a couple of production/installation issues, I was kept informed by their office manager (Charlene) and she made sure I had everything complete!So refreshing to have good communication when problems arise. Would I do business with them again? YES. Would I recommend them to others? YES. read more

HCI Steel Buildings - My carport did awesome in the recent snowfall. I had 8", 7", 4" and 14" of snow over 5 days. Very impressed with its strength. - Metal Fabricators Near Me - Arlington, Washington

After verifying with them that what I want is do-able, I emailed a line drawing w/ dimensions and desired specs to Jordyn in early March. She said to contact her if I hadn't heard anything by mid March. I called in late March and she said she sent my quote request to another desk. I emailed her again asking for an update. I have heard nothing back. Maybe they're busy. So am I. If I can't trust them with a little thing, why should I trust them with anything bigger? read more

HCI owner did not honor our contract providing us a non valid explanation after many hours of work in developing plans with their front office staff and providing a sizable deposit to secure pricing. TERRIBLE way to do business. read more

HCI Steel Buildings was one of the best companies I have dealt with in a long time. They were responsive and Myles was a top rated sales rep in our eyes. Our installers were great guys and worked extra hours to get the job done in one day. We have recommended to several friends already and will continue to do so. Highly recommend you go with this top notch company! read more

After repeated calls, emails, in person conversations, and texts I am being ignored!!!!! BUYER BEWARE! Kujo will not call you back even if he's in a burning house and needs a way out. The lack of communication along the process is amazing. I just called there today at 4:00 p.m. and was told there was no way of confirming whether or not I have a building coming tomorrow or not! "EVERYONE that knows anything is out of the office." is what I was told by the receptionist. So, the 5:30 closing time is straight up bullshit! I have been waiting for engineering drawings for over a month and when I asked for them, I was told two weeks. After repeated calls and messages left for Kujo, as well as emails, I still have no clue as to when I get my drawings. (Which is awesome, because there will be an unbuilt building sitting in the rain for two months until I can get a permit issued) I have a house that started at the same time and received the plans last week and it was $1000 cheaper for engineering! Explain that. I am a repeat customer and have actually nothing good to say about this experience as a whole. If you want to do me a favor and give my money back, we can part ways amicably. But for now, I really don't expect you to respond as usual! read more

Beings this is short it will probably do down not as a review but a TIP. Either way that is fine as long as my experience to lack of it is shared. I sent them a request via their website for a quote on a 40X14 metal RV cover. Never got a response at all. I wonder if they are still in business? read more

We bought two steel carports from HCI and are very pleased with them. they use heavier gauge roof material than the competitors and have overall better quality. Their customer service was responsive and pleasant. The only negative was that it took about four months from ordering to installation. But definitely worth the wai! read more

I contacted HCI Buildings for a bid on a 15x28x12 steel building. They gave me a bid,we accepted in October 2018.Our building was supposed to be put up the first week of December.Because of installer issues,they had to reschedule several times.The building was partially erected,and not finished.I called numerous times,but the building is still not done.It is now the second week in April 2019. The building itself is quality,but the install portion is very frustrating. The office staff is good,no beef with them. I'm still waiting for it to be finished. I would not use them again. read more

Wow, nothing but first class! I had great service through-out my entire process with HCI Steel Buildings! Paul Gardner was my sales rep and boy is this guy responsive and professional. He answers your questions very quickly, via email and phone. I had so many questions for him, due to the size and area of my project. I made my order after many emails and talks with Paul, on the proper size building needed to fit my 5th wheel into. He was so helpful and very patient with me. I felt so bad for asking so many questions but he never once made me feel bad for doing so. He even said to go ahead and do a dry run to make sure the size was right, I am so thankful he said to do this because I ended up adding 2 feet to the width of my building and 2 ft to the height. The crew who came out to build my building, were an absolute delight! They got the job done quick and it looks great, despite the rain the entire day. I can't thank you all enough for all your hard work! The office staff was friendly and very helpful through out the process! I highly recommend this company if you're thinking about a steel building! read more

I had been shopping for a carport for some time, and was having no luck with the companies I contacted (West Coast Metal Buildings in Salem has the dumbest staff I have ever talked to) Then I stopped by HCI with my idea of what I wanted and they drew me up a quote and I bought it then. Great customer service, they kept me informed of the delivery date and the assembly crew was fast and efficient. We are happy with it and have recommended HCI to our friends. read more

Not impressed with their level of service. They sub their engineering and they say they have no control of when the drawings of your building will be ready. No communication outside of wanting your deposit. read more