I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

NEWEST UPDATE: Aloha folks -- i've updated my review as…read morethere has been some progress. Greg reached out to me explaining that based on the video I sent, it appeared that the ceramic coating was working, but not how it should be. He asked if I could bring the vehicle in so that his team could wash it, and verify this in person. We agreed that I would drop my vehicle off on Friday. This will allow for a pickup on Saturday. Upon drop off, his guys, Zane and Kato accepted the vehicle and tested the ceramic. Right away, Zane said that it wasn't reacting correctly. I left my keys with them and was told that the vehicle would be ready for pickup the following day and I would be notified by call or text. Saturday -- Premiere is open until 6pm. Once 5pm came around I was admittedly starting to get a little bit nervous seeing as how I needed my car for work on Monday, and I knew they were closed on Sunday. I attempted to call and received no response. Living closeby, I just decided to head over. I got there about 540pm. Greg was there detailing the interior of a car. He had plenty of vehicles to take care of. He was friendly and apologized for the lack of communication, citing that he was swamped with the influx of vehicles. He explained that my car was "done" but that he, himself, had taken issue with it. When we approached my car, it was clear that work had been done. But upon closer inspection, there were water spots on my glass and streak marks on areas, exacerbated by the light from his cell phone flashlight. He was able to quickly wipe some of them off. He again apologized and said that he didn't like the work that was done and asked if he could keep my vehicle until Tuesday so that it could be completely redone. This I respect. Alot. For a boss to take ownership of their work and the work of their employees goes a long way. I left it -- picked it up on Tuesday. The car looks fantastic. Here's to waiting it out and see if the ceramic holds this time around. Very glad that I chose the boys at Premiere. Will update in a week :) ----------------------------------------------------------------------------------- Aloha all! Second time using the boys at Premiere Island Auto Detail. They did an amazing job on my camaro, that I felt it only right to use them for our SUV. My last interactions with Greg (the owner) and his team were nothing short of amazing. He is a personably guy. I reached out to them asking for an interior and exterior detail on my 2023 Mazda CX50. After some back and forth on the services, I ended up changing my service to a "basic" ceramic coating (which includes an exterior detail to prep it) and full interior detail. The price was amazing. Greg takes care of his customers. I wont mention it here as pricing can always change. As a reminder to anyone reading this -- its always a nice gesture to tip them, though, not required. Greg was able to take my car pretty quickly. I made the appointment for a drop off on Saturday. For those of you that don't know, ceramic coatings require a curing time, and therefore, I needed to leave my vehicle overnight. The garage is secure and under surveillance. It is easily accessible in the downtown area. I came back the next morning to pickup my car. It looked stellar! The lighting really makes the cars pop too. The exterior looked brand new (minus water spots that apparently weren't able to be removed from the 3m decals). The interior also looked great. I had some minor pet fur still embedded, but nothing to harp about. I noticed that the trunk space wasn't addressed though. No biggie. Now the reason for my decrease in rating: I want to start off by reiterating that Greg and his team are excellent dudes to work with. They are friendly, fast, and do good work. My Mazda, this time around, just isn't what I expected from them. I haven't been able to get back for the car wash because the weather has been awful -- so its been a little bit of time since the coating. There are some spots where the ceramic is noticeable. Particularly under the side mirrors, you can see the coating is still there and streaked on. The new formula that they used on this "basic" coating, definitely shows a difference. Maybe this coating only included one pass over, i'm not sure, but the beading effect just isn't there. Dirt and grime still clings to the car and it doesn't wash off with water. The roof doesnt appear to have been coated, but I could be wrong. The wheels were not coated. I am unsure if the glass was coated. The trim appears to have been coated but not wiped off properly. Anyway, do I recommend them? Absolutely. I still think they do good work at a great price. However, I would strongly encourage you to ask about their options for ceramic coating and not get a lesser package. Mahalo Premiere

I cannot say enough incredible things about Premier Island Auto Detail and Greg…read more I first met Greg during a very special (and stressful) time in my life--just one week before giving birth. I needed my car to be immaculately clean, and what he delivered completely exceeded every expectation. When I picked up my car, I was honestly in awe. It looked and felt brand new. What truly stood out, though, wasn't just the quality of his work--it was him. My family was with me, and Greg treated all of us with such genuine kindness, respect, and aloha. That moment has stayed with me ever since. He is truly one of those rare, good-hearted people you don't forget. Fast forward to recently--I had what I thought was a total nightmare situation. After a fishing day with my family, squid juice spilled into my car and soaked into the carpet. The smell was awful. No matter what I tried, it wouldn't go away, and I genuinely thought my car was permanently ruined. Of course, I reached out to Greg--and once again, he worked his magic. Not only did he completely remove the odor, but my car now smells (and feels) brand new again. I honestly don't know how he does it, but his attention to detail, work ethic, and level of care are unmatched. Greg is the only person I trust with my car. I recommend Premier Island Auto Detail to everyone--my friends, my clients, my family--because when you find someone this genuine and this talented, you don't keep it to yourself. Thank you infinitely, Greg. Your work and your spirit truly make a difference.

Really impressed with how quickly these guys handled my AC repair. My fan motor was acting up, so I…read moredropped it off for a diagnostic in the morning. I swung back after work, the whole repair took less than 30 minutes. Great experience, I'll definitely be back!

I would highly recommend Mike's to friends and family. Needed a compressor replacement and Mike's…read moregave me a good price on the labor; right in line with what people were saying on the internet. The AAA guy for my battery replacement said it was a good price too. He met a lady who got charged 4000 just to recharge her car AC. There are some crooks out there so save yourself the stress and come to this shop. Oh and btw, the diagnostic was free!

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Repeat customer. Met at the appointed time for a routine oil change, fluid top-off and tire…read moreinflation to keep my 265,000 mile car running well. Total cost: all below market for labor and parts Approximate time spent - well below the time spent by any mechanic shop, dealer, or servicing center. Kaleo discovered a crack in a power steering hose that had been leaking all over my driveway, changed the hose, and we made another appointment for a more lengthy, complex job. I appreciate being able to trust that Kaleo gets the work done or investigates the reason for a problem, and within a reasonable charge - difficult to find.