Brought my bunny hear for his annual check-up. I'm glad that they let me in the exam room, this wasn't the case before when I first came here and with the other vet place. I could comfort my bunny while he gets acquainted with the new environment. The orderlies were nice and gentle with him. Dr. Landini is also quite pleasant. They were quick even with a little wait time, we were in and out within a hour. read more

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Very pleased with Heal vet clinic. Loved Dr Rasmussen. She is patient & very thorough

I was a long standing customer driving so much as two hours one way just to have Dr. landini see my dogs. Never again. The facility is now filthy and they've taken to deceptive practice. They implied I was receiving samples of a probiotic that was supposed to be "special" for canines. Instead they charged me for a full box as a prescription...over $60 for something that was basically generic diary based non-prescription probiotics that I could have bought on Amazon for $18. Not only that but when they made my dogs incredibly I'll with diarrhea everywhere they refused to do anything for me and even went as far as just ignoring emails about it. They gave my dogs their shots and made them bleed but told me it was normal to get a blood vessel and didn't seem to care. That has never happened in the past. The level of care is now lacking and with a price tag of over $1,000 you can find better service. Stay away from here. They've seriously gone downhill. I am no longer a client and won't be again. read more

Very poor customer service... absolutely no goodwill towards patients/clientele that have been bringing their pets to the office for 20+ years. Our dog can barely walk, and we're afraid he has congestive heart failure and we got squeezed in for a 430 appointment and we're running 15 minutes late due to traffic because we were bringing him down from the north suburbs... And they refused to see him. It was very traumatic getting him in the car, and he is in a lot of physical pain... And it was all for nothing because we were late and they wouldn't see us. I don't even know what to say I'm so disappointed and disgusted with this establishment... read more

Heal Veterinary Clinic - Moxie Calvano...our dog - Veterinarians Near Me - Chicago, Illinois

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The doctors care about the animals and will work with you about the procedures you're willing to do, if cost is a factor for you and your animal. Dr. Leahy really knows her stuff with cats, and you can tell that these animals are a passion for her. I feel like these veterinarians are knowledgable about the up-to-date treatments for my pets and are not above referring to specialists when needed. Great group of pet care specialists. read more

Various doctors at Heal have diagnosed and provided live-saving care to all my pets. They caught my dog's cancer very early, so only surgery was needed. They always walk me through all my options, including potential prognosis, not pushy for unnecessary tests or treatment, and I find their prices fair. Great surgeons; attentive, responsive techs and desk staff, and people who genuinely care about the animals. They also see exotic pets, and helped our ferret live a long, healthy life. read more

Pros: Very friendly and helpful staff, parking availability is generally pretty good Cons: Way too much communication, text, email phone calls. Way too much "upselling" and hard sells. You will need to confirm your decision to get an Rx through someone else three to four times in person, in email and on the phone. I understand and appreciate their desire to ensure they demonstrate their desire to do everything possible for your dogs but running a maximum amount of tests when dog is clearly healthy and young seems unnecessary to me. Lastly, the area, though looks like it should be quiet and calm is right next to a ghost kitchen for Uber Eats and with Heal's constant expansion and additional businesses to the area, traffic is kinda busy and the roads to get here are congested and narrow be advised. read more

Dr Landini and his team are all wonderful and very supportive. I've had all my animals treated here cats and parrot. Keep up the great work in keeping out fur babies well!! read more

I have been bringing my pit to heal for some time now. I've never 100% felt comfortable with how the vets speak to you. Recently, he was due for his annual vaccines. They called me prior to the appointment and claimed he has been difficult to handle in the past and might need to be sedated. I mentioned that my husband would be the one taking him, so he would have to sign if that was the route we were required to take. First of all, they act like my dog is the only dog to ever not enjoy being restrained. They give me some meds to make him drowsy prior to the appointment, which we gave him, but they never work. My husband takes him and they tell him he needs to be sedated for his vaccines. They give him the sedative and allow time for it to kick in. 30 minutes later my dog still hasn't gone completely down, so they give him ANOTHER SEDATIVE. They didn't even TRY to administer the vaccine before doing it again. On top of this, they told my husband my dog ALSO NEEDED BENADRYL because "he's had an allergic reaction to sedatives in the past." They also told him that they informed ME of this on the phone and I said it was fine. NEVER told me ANYTHING about an allergic reaction or Benadryl. We called a different vet where he had ACL surgery and explained the situation. They said the use of the drugs was RECKLESS. 26 hours later my dog is STILL out of it and not himself. THEN my husband made the tech triple check and explain the charges. He even showed my husband an itemized bill. He said it would be around $380. He gets to the front and it's $685. The tech then said he never said it was only $380 and that my husband was wrong. Never coming here again. read more

Update: July 19th, 2019 Many years after Rudy's passing I re-read this review and I cry. For people who found it funny...fuck you!! read more

I have brought my doggies to see Dr. Landini for many years. Dr. Landini helped us say goodbye to our 15 year old Border Collie named Heidi, and I wouldn't have made it through without the special care and honest advice that I received from Dr. Landini. We now have our young Leo and I insist on continuing Leo's care at Heal Veterinary Clinic. They have extremely helpful and kind staff, and a clean and pleasant waiting room. During COVID, they have been extremely careful about the way they handle the clients and pets and I feel very safe. read more

Were previous Heal patients, but recently adopted a dog from PAWS who partners with VCA. Two weeks ago our 8 month old Boxador ate two small tennis balls at the dog park. Few days later after waiting to see if he could pass them, he started throwing up. Got him into VCA first thing, told them what I saw/thought. They poked around at him, decided he probably didn't have anything in his system and recommended $1,000 in other treatments. I insisted on the X-ray and sure enough......told me they couldn't even schedule a surgery at app and sent me to MedVet who wanted $7,000. Earlier in the day, I called Heal to get their take and call back time was perfect. Dr. Landini called, took our pup first thing Monday morning. Did the surgery for a fraction of the original quote, dog came home that night and did great after. Bottom line is that we're going back to Heal and won't be leaving.... read more

Dr. Landini is one of the best veterinarians I've had the pleasure to have for my Pugs. By far the best experience I've had with a veterinary team. They care as much about our furbabies as we do! The team is amazing! Thank's Heal Team - you rock! read more

Heal Veterinary Clinic - Veterinarians Near Me - Chicago, Illinois

I only brought my pup here once (his first vet visit and he was a rescue) so I had a ton of questions. The vet was very dismissive and rude -- she was annoyed I had a list of questions. She guilted me and tried to instill fear when I didn't immediately schedule a teeth cleaning -- it's $500 more here than I paid at the new vet. The staff was very nice but I was upset after the visit. read more

I had my 19 year old cats teeth cleaned w/5 molars extracted. She ccx ame out of it fine. I bought her back this oct 15th for a follow up bc she had mild kidney failure. Because of the Covid-19 I had to dtop her off and pick her up later. I asked her medical records but they weren't ready. I asked pls mail them to me. It wasn't a problem for them...but they never sent them. They prescribed fluids for her but it wasn't the type of fluids I mentioned I wanted. Since I wasn't able to be there while she examined her I couldn't ask the vet questions. It's been all this time I have heard from the vet. She did leave a couple voice mail messages the day after I bought my cat home. This all might seem petty but it truly isn't. My cats dehydrated and I want to get the other fluids. I called AGAIN on Tuesday and explained everything again to a receptionist who said she'd call me....I never heard and they're closed on Wednesdays. The main thing with Heal vet has always been a lack of communication..and now with this pandemic I can't just drive over and speak to someone in person. Their voice mail says I can leave a message but it doesn't work. You can't even speak to a vet tech bc there's usually only 1 and they're always too busy to talk. I'm frustrated as all hell. Vet prices are thru the roof and when u feel your being ignored,...well you know how exasperating that is. My girl is still dehydrated....and I'm worried. read more

I lucked out with finding this Vet for my boys. Ben, I believe answered the phone when I was shopping around. His knowledge and ability to answer all of my questions, was a great first impression. (Because yes, I was literally calling around and interviewing Vet offices). After calling around to a few others I was back on the phone book new patient appointments. They were due for most of their shots. The vet techs and doctors where all so great with my boys (Yorkie and a Maltese). The doctor gave the shots to them in front of me and explained what each one was. They document where on the animal the shots were given. Doctor Rasmussen also identified some specific items to be aware of like knee joint health, some small bumps to be mindful of. We talked about eye, ear and oral health. Very comprehensive visit. We love, love, love Samantha. She is THE BEST!! read more

Worst place ever. Dakota was extremely rude to me on the phone. He then asked me to show proof of ALL vaccinations for my dog and all vet records for her. I said why? He couldn't answer. Then he asked me to hold and came back and said sorry due to a payment issue back 2015 we won't take you anymore. Mind you I claimed bankruptcy back in 2015!!! So nice of you to refuse my sick dog. Really shows you care. It was 7 years ago!!! Doesn't mean I can't pay today!! Don't go there!!!! read more

Despite what Eric X thinks, kindness and compassion DOES matter when choosing a vet. And the statement about financial inadequacies and that poor people probably shouldn't have pets is beyond vile. Unless you have money to burn, cost does factor in to a lot of decisions most humans make. Heal Veterinary Clinic is as kind and compassionate as a veterinary clinic can be. We recently took our cat in for a routine exam and blood work. The blood work revealed a thyroid problem and slightly lowered red blood cell count. After a month of taking thyroid medicine, I brought her in for follow up blood work and found out she was anemic. I brought her in for another exam when my wife suddenly went into labor with our twins very early. It was a hectic and scary time for my family obviously so maybe we weren't asking all the questions we should have. A few days later when I found out she had a tumor on her liver. I was told the options and new that surgery was risky but she hardly seemed as sick as she was. Being the cat was my wife's first pet and only 13, we bit the bullet and decided to pay for the surgery. I had to work when the cat was brought home by my wife and the bill ended up being $600 more than the estimate that was quoted to me which was upsetting but at that moment, we just wanted to do everything we could for her. Unfortunately she did not make it through the night. With preemie twins in the hospital, my wife's first pet dying, it was beyond an emotional period for us. And in the back of my mind was the cost of it all. That $600 extra suddenly loomed larger over me. I went in a couple days later and I was devastated, confused, and angry. I wasn't sure what I expected or what I'd say and do. I hoped they'd offer some kind of partial refund of the extra $600, but I knew there was a chance I'd be eating it. Instead, they took the time to explain that the biopsy showed the tumor was a very rare form of cancer called hemangiosarcoma that usually found in dogs that is very aggressive and fast acting which is why the blood cell count dropped so quickly between blood tests. Without really asking, they went on to refund over $1000 to us which is well beyond the $600 I was upset about. The rareness of this strain of cancer would've been impossible to predict and they did all they could do for our cat. Their compassion and demeanor, as well as refunding so much of the cost to us has me convinced they are one of the best vets around. read more

UPDATE: Since I posted this comment/review to inform other clients, the office has dropped my dog as a patient. I had no issues with the staff or with Vet. Dr. Landini who was my dog's Vet and he was absolutely wonderful. The staff was always so very nice and helpful. My issue was with this one practice that they have which got my dog labeled by my pet insurance an aggressive dog with behavioral issues. Last week I called the office on Thursday morning to make an appt. for a painful sore that my dog developed on Wednesday. They said they would call me back. The next call I get was from Jacquelyn who said she was calling on behalf of the office manager. She proceeded to tell me they will no longer be seeing my dog and dropping us as a client. I was left speechless. My first thoughts after that were they got pissed at me because I made a review that questioned one of their practices, instead of working with me to see how we can rectify this; they took the easy way out. I made my comment because it was important to inform other clients to let them know of this practice. The next thing that really upset me was that they refused to see a dog knowing that he was injured and in distress. I couldn't believe a veterinary office would ever do that and all because they were pissed at me. The decision they made to not treat an injured animal is an unspeakable action. read more

It's difficult to choose a vet. You can try to price shop on routine stuff like vaccines and the annual exam. You can gauge the general cleanliness of the facility. You can do online research and try to look past the emotionally hysterical people and the poor, who probably shouldn't own pets, and project their financial inadequacies onto the doctors. Most reviews will be based on how the vet in question made the owner feel. Was he or she "friendly and warm"? Were MY FEELINGS considered? The truth is, that's all bullshit. What matters is: is the vet a good diagnostician and surgeon? When you need something beyond a shot, a little blood work, or a fecal occult test, will this doctor perform? Dr. Landini's biggest mistake was that he injected an RFID into my dog while he was awake. This is a seriously thick gauge needle, and my dog was never the same at the vet after that. I hope you won't make that mistake again, Doc. Found should have had it done at the same time he was under for his neutering. I would put the blame 50/50 on this. Those were early days, and none of us knew how sensitive and reactive a dog he is. Ok so the unpleasant part is out of the way. Now onto the good. My dog developed a growth on his leg. It went from a lentil to a marble size in about a month. It wasn't in the bone, but it wasn't the consistency of a benign fatty tumor either. I was given all the options: Fine needle aspiration, surgical biopsy, or just cutting the whole damn thing out and optionally biopsying afterwards. FNA is unreliable (false negatives are common). Biopsy requires putting a dog under anyway, so I said to hell with it, let's remove the damn thing and biopsy after the fact. The point is, the surgery was well performed. What turned out to be a benign fibrous lipoma could have caused nerve impingement or joint mobility issues if it continued to grow unabated. I don't regret the choice I made. Dr. Landini is a fine surgeon. It took months for all the stitches to finally dissolve and all his fur to grow back over the area. But the lump has not returned, which means all the rogue cells were removed. Furthermore, the scarring was very minimal and unnoticeable under the fur on his leg (which is not as thick as his body coat). At the end of the day, you have to decide what matters most, and in my mind, that's a technically competent person. I don't need hugs and empathy at the vet; I need effective treatment. BTW, Heal is fairly priced compared to all the area vets based on me personally calling around for quotes on exams, vaccines, and routine blood work. They are also one of the only American Animal Hospital Association certified hospitals in the local area. I hope this review helps someone in their decision making process. I think it's important for people who have experienced more than just routine things to share their stories in a calm, matter-of-fact way. read more

Dr Henry is so kind and wonderful at breaking down what she's doing in a very easy to understand way. Everyone I've ever interacted with here was wonderfully kind and patient and genuinely care about my pets. I am so grateful for Heal. read more

Heal would not be my 1st choice, so I wanted to write an honest review. This is my experience with them over 6 months. I took my puppy for some of her puppy vaccinations and then for an illness (prices at bottom of review). The receptionists have always been friendly and welcoming, and they have a nice lobby, but I had negative experiences with the vets, techs, and even the online pharmacy. You generally need to schedule about a month out, since they're constantly booked. They are closed Sundays and Wednesdays, I initially thought this would be fine *foreshadowing* For the vaccination appointments, I found them condescending at times, & they glossed over her previous records without reading them, I had to point out that she already was microchipped and had two vaccines already. A few months later, my puppy got sick on a Friday night. She was vomiting, had diarrhea and was not drinking water. I called them Saturday morning to see if we could come in, and they said they're fully booked, but could squeeze us in around noon. We were there for 3 hours. Waited 40 minutes in the waiting room and then had long waiting periods between the times when the vet or vet tech came into our room in 2 minute increments. Several times, the tech came in and took my puppy in the back and did tests & treatments without communicating with me what they were doing, why they were doing it, or how much it was going to cost for the treatments. They said she just needed to fart, and diagnosed her with a "gut infection," without giving more details. Afterwards, I was given nearly a $600 bill. At the reception desk, the tech handed me six cans of wet food, which again was never mentioned during the appointment. I asked how much of the food I should give her per meal, and he said, "Just mix some in with her other food." This was unhelpful, and the food seemed unnecessary. (price breakdowns at the bottom) My puppy was doing better for a bit, then she seemed to have the same symptoms again, but this time on the Tuesday night before Thanksgiving (Heal is closed Wednesday & Thursday). On Wednesday morning, I called a different vet, who got us in within the hour. This other vet spent 20 mins going over treatment options and prices, and we were in and out in less than an hour and weren't even established patients. In my opinion, that should be the standard of care. Recently, I got an email from Heal with a pharmacy coupon code. I placed an order for the 12 month supply of Heartgard, since the price was great with the coupon, and Heal called me the next day to confirm my dog's weight for the meds. The following day, they declined the order without specifying any reason. I placed another order, which they declined again the following day, but this time they said that I'd need to bring her in for a blood test in order to get the 12 month prescription. This was 3 days after the initial order, after a phone call and an email about this, without communication that a blood test was required for the prescription. The coupon code did not work for 6 month supply & I sent them a message informing them about this, which they did not reply to. The following day the coupon had expired. I question if Heal takes on too many clients since they're always booked, and the communication is poor. This is my experience, others have had better, and worse, but hopefully this helps pet parents make their own decision. Personally, Heal would not be my 1st, 2nd, or 3rd choice veterinarian. Additional side notes: -I'm not a fan of their long phone menu before speaking to a receptionist. -I found Heal condescending in a few areas. During one of her vaccine appointments, my 4 mo old puppy didn't do the "shake" command & they said she was untrained and recommended the trainers at their affiliated center. -They endorse one specific food brand. I am always weary of doctors (animal or otherwise) that push specific brands, as many times they are compensated in one way or another for these endorsements. -They also seem to push Nexgard. They gave us a free trial, which I gave to my dog once, & she constantly itched for the next 5 weeks. I voiced that the next time I was at Heal, they dismissed my concerns and every time I came to pick up Heartgard, they would rubber band it with Nexgard, never making notes on why I declined it. Price breakdowns 2021 (since these were not disclosed to me prior): Exam: $68.00 Radiograph 3 views (I was only shown 1): $205.70 Fecal Exam: $41.80 Fluids Subcutaneous Injection: $48.40 Penicillin Injectable: $28.10 Cerenia Injection: $72.65 VetRX Purina Proplan, 6 cans: $21.90 Metronidazole 250mg x14: 13.64 Cefpodoxime 100mg tab x7: $15.60 Cerenia Tabs 24mg 4 pack: $25.18 Heartgard (26-50lbs): $12-14.50 (not sure why charged differently) Dog Park Permit: $10 Puppy package (per appt): $115 Spay quote for 30lb/5mo puppy: $710-760 (depending on "go-home" medications). Seemed steep, went elsewhere. Can go to Treehouse Animals for low cost spay/vax read more

I have a new puppy and finding a vet I could trust with my fur-baby during quarantine was important to me. The staff at HEAL is welcoming and professional! They instantly put me at ease and I knew my baby was in good hands. They are prompt with communication, their prices are fair and it is clear the health and well-being of my puppy is their first priority. The use of technology for scheduling appointments and payment made it super easy for me to handle, while on the go. I am recommending HEAL to all my animal loving friends, it's completely worthwhile. I'm hooked on HEAL.. found my forever vet! read more

Heal Veterinary Clinic - Veterinarians Near Me - Chicago, Illinois

I don't really right a review, but I have to say the technicians and Vets here are so informative. I took my little guy in the other day and he did so well for vaccines and by himself with COVID and their prices are really affordable. Big ol shout out to Dr. Henry and Raymond the technician for taking care of Chico. read more

I can't express enough how grateful I am for Heal Veterinary clinic. I'm a first time pet owner who adopted an older cat that quickly becomes angry when handled (picked up or restrained). I struggled with seemingly simple tasks like removing mats from her fur and removing a bandage from her leg. I was very embarrassed but Heal's staff was very kind and willing to help with any and all issues I brought up. I requested appointments online and was very promptly called to formally schedule the appointment. They met me outside and asked I waited outside as a safety precaution but called me to provide an overview of the exam. They were transparent about fees when discussing additional testing they recommended. read more

I absolutely love Heal. They have been so patient and accomodating with my many many questions as a first time puppy owner. They always get back to me in a timely manner and are extremely friendly and curteous. Will highly recommend them to anyone and everyone. read more

Me and my boyfriend took our ferret in to see the exotic animal veterinarian and it was a really good experience. The location was nice and the space inside the waiting room looked very friendly, modern, and clean. The receptionist was very welcoming, the vet assistant and veterinarian was very nice. He explained so much and even gave us a tour in the back and introduced us to all the animals back there. We even adopted a kitten after seeing all the kittens playing in the back! Even called days after asking how our ferret was. Definitely recommend! The staff is way nicer at this location than at the animal ark veterinary clinic location. read more

Heal Veterinary Clinic - On the way to his new home after adoption! - Veterinarians Near Me - Chicago, Illinois

We are currently dealing with a medical crisis involving one of our beloved dogs. Dr. Leef and her staff at Heal could not be more helpful and supportive at this time, and our pup is getting the best treatment possible. We truly appreciate their caring about our animal companion, and my wife and I. We're all very lucky to have such a wonderful new veterinary clinic in the Cambridge / Watertown / Belmont area. Thank you, Amanda, and everyone at Heal read more

The care here is very good, but your pet may die before you can get an appointment. Heal recently saw my dog for his stomach problems, so it's not like he's a new patient or this is a new condition. He's begun having has continuous diarrhea again that clearly means he is sick and needs care, but they can't give me an appointment until Aug. 30. So he's supposed to just be sick until then? They said all vets are similarly booked up and I could always take him to an emergency vet. Not true; I know that I can have him seen at McKillip tomorrow. Most of us work longer hours when we need to, to take care of clients, but not these people. The Heal folks apparently only care that that their schedules are protected even if it means one of their patients dies. I won't be back. read more

Wish I could give a zero. Honestly no help whatsoever. Came in about my cat who is having behavior issues and asked about recommendations and/or medication and then told me I needed to wait a month and a half for a visit. A dire ask for help about a loved one went uncared for. Thought I would try a new vet in my area but would rather go to another. read more

I am very happy to have found Heal. We first tried out this clinic with our work pet, "Fluffy" the lizard. Simply because they treat exotics and their location is close (and most Yelp reviews were favorable). Fluffy came through the surgery well, and everyone at the clinic is helpful and friendly. They are also very good about follow up via phone and email. However, this is not why I am here writing this review. My senior cat, 17 years old, has been very healthy his whole life up until the past few weeks. He started drinking a lot of water and developed an abscess in his mouth due to kidney failure. I have a vet who does house calls, but this was an issue that was going to require surgery. I brought "Casper" in and Dr. Henry took great care to make sure he felt as comfortable as possible (he was totally terrified of being out of the house). They drew blood, prescribed antibiotics, and scheduled teeth cleaning and removal of the infected teeth. His heath deteriorated over the weekend, and he refused to eat because the antibiotics made him nauseous. On Monday, I found out the blood results showed he had extreme kidney failure. I debated not putting him through the surgery, and was convinced that he wouldn't make it through. However, on Thursday, the day of surgery, Dr. Henry suggested that they give him additional fluids prior to surgery to help his kidneys, and she was also kind enough to let us see him as he fell asleep in case he did not make it. I was pleasantly surprised that he actually made it through! We brought him home a week ago yesterday, and he has slowly and steadily improved. I did have to syringe feed him and give him SubQ fluids, but he is starting to eat on his own and is walking around more each day. I will be bringing him back for a recheck, and although I know his kidney disease could become fatal at any time, I am so very grateful for the extra time Heal has given him. Everyone I met there was extremely competent and compassionate. A great combination for a veterinary clinic. I have had a lot of pets over the years, and after visiting many a vet, you get a feel for these things. Keep up the good work! read more

Even though Heal is about 20 minutes away with traffic from my home in the West Loop, it's well worth the drive. The staff is very friendly, and the place is nice and quiet. Not overwhelming like other vets. I brought my older dog Grace in because her previous Vet had moved to this clinic and we wanted to keep her with the same doctor! Right when you walk in, it is a large, VERY CLEAN space in terms of the waiting area. They have two couches, which Grace LOVVVESS to sit on couches, she thinks shes a princess apparently. But she also weighs about 50lbs so most places dont want her on the couch...Heal had no problem and let her jump right up there to make her self comfortable! The first time we ever went in, we ended up needed to do surgery on Grace to remove some stones from her bladder. I am always very nervous when it comes to Grace because she is 12 years old, has addisons, cancer, arthritis, basically everything under the sun. The staff called me every few hours while I was at work to let me know how Grace was doing which I really appreciated that they did that. Made me feel a million times better. Surgery was expensive, but it would have been expensive anywhere I took her, plus the service here is amazing. The other thing I loved is that after surgery, Grace was kept there so they could monitor her. They allowed me to visit. When I got there they led me to a back room where Grace was PEACEFULLY laying in a cage with an IV hooked up to her. She looked so cozy and comfortable because they piled the cage with blankets and comfortbale items for her to rest on while she was recovering. There was one other dog in the room, who had the same surgery oddly enough, who also looked super duper comfortable and well taken care of. This was not what I was expecting, but loved it. They treated her like I do at home! Dr. Hartwig is the vet we always take Grace too....He literally is the best! This is why we switched vets from the one that was located around the block from my house. Highly recommend coming to Heal and requesting Dr. Hartwig! read more

We love this place, but specifically we love Dr. Hartwig! We followed Dr. Hartwig to Heal from another vet clinic when he got a new job. We make the 20-30 minute drive (when the old clinic is 2 minutes away) just to see him. I honestly cannot say enough about Dr. Hartwig. He has looked after our dog (and our emotions) through some rough times and has performed two surgeries on her in two years. He is always honest with us and we never feel like we are being taken advantage of (as we have at other clinics in Chicago). Dr. Hartwig always makes us feel like our dog is the most important dog and he is the best with answering my (probably annoying and repetitive) questions. We will continue to make the trip to see him, and I suggest that you do too! As for the clinic, everyone else is extremely friendly. Clinic is clean and there is a cute bunny and cat roaming around. You get a very personal experience at Heal. Highly recommend! read more

About a month ago I noticed that one of my adult cats had a loose tooth. I did research online and was disheartened to read that it would have to be extracted and that the procedure was going to be very expensive. I started looking up vets online and decided to make an appointment with Heal, because with their Yelp promotion, the first visit would be free. The waiting area is very nice and I was able to have hot chocolate, which helped calm my nerves a bit, because I was very worried about the prospect of my cat needing to undergo surgery. The exam room was also in great condition and the doctor was very nice and thorough. Unfortunately for my cat and I, the doctor also noticed that there was a problem with a second tooth and it too would have to be removed. I was very happy with Heal, until I read the cost estimate and saw that Heal would be a lot more expensive than other places I had already called. In the end, I went with Clark-N-Oak, who did an excellent job, and they cost about $175 less than the lowest estimate from Heal. Heal would have a full five stars if not for the price disparity. That said, I called about two dozen places for price estimates and found that prices, even on just the initial exam, are all over the place, and Heal was in the mid-range. If you have the time to shop around, I would definitely recommend doing so. If you don't, Heal seems like a great place to go. read more

We had a doggy emergency today, I'll spare you the details, but the folks at Heal were just amazing through the whole thing. We were able to walk in without an appointment, and saw a wonderful veterinarian very quickly (I'm not recommending that anyone do that kind of thing, just sayin'). My quick leap out of bed at 7am was remedied by the Keurig coffee machine in their lobby, and little Ike was at ease with the staff. Although the pups is quite itchy, he's resting at home with us tonight in a very fashionable Elizabethan collare and doing well. The staff is so friendly, so kind, SO helpful, and just wonderful all around. We couldn't have asked for more. Thank you, Heal!! :) PS: I'm pretty sure it was Dr. Landini that we saw today (I was in such a worried state, it's hard for me to remember names). He was just plain awesome. read more

This place is amazing! I called them less than an hour b4 they closed with my extremely ill Rot/Pitt mix who needed emergency care & they did not hesitate to take us. Upon arriving he was rushed to the back & within minutes Dr. Hauk came out to talk to me & assured me that my Carsan was comfortable & being taken care of. He escorted me into a private room to talk over the options & explained in detail what tests needed to take place & the cost involved but he was able to determine right away that my baby had a massive tumor in his stomach which more than likely was cancer and was the reason my dog was no longer eating or drinking. I wish this story had a happy ending but unfortunately we decided that my dog would not survive further testing or an operation for that matter as he was 16yrs old but as a previous reviewer mentioned i was never made to feel bad for choosing not to proceed with further medical attention. As a matter a fact the doctor paused for a few seconds & told me that instead of having us go back to the medical treatment room he would bring my dog out to me in the private room we were in & he would do the procedure there on the floor. The nurses actually did a makeshift bed for him on the floor & covered him with a blanket and after the procedure they left us alone to say our goodbyes. Amazing customer service & medical care!!!!! read more

After Dr. Hartwig left for Lake Geneva, Dr Landini took over as our primary Doc. Our cat was having issues with the surgery site (it didn't heal well and he was uncomfortable urinating) Dr Landini kind of brushed off our concerns. He also prescribed an herbal powder to help with my cat's hypercalcemia, which was diagnosed as idiopathic, which means they couldn't figure out why he developed it. Getting this powder into the cat was cause for stress. My boyfriend even said to me "It doesn't seem like Landini's listening to us." So we got a second opinion. Our new vet said she didn't understand why they called it "idiopathic" when hypercalcemia usually goes hand-in-hand with kidney disease, which he'd been diagnosed with years before. I'd read this in articles online and also didn't understand, since it was so easy for me to find out with just a Google search. What this boils down to is that I've found a new vet. Yes, they went out of their way at Heal to care for me and my cat during a serious emergency, and the techs there are wonderful, but Dr Landini treats the disease and not the animal. My cat was not responding well to his treatment at Heal, so we went another route, and I'm very happy we did. read more

This vet is a hidden Gem. There's always parking, it's not on a busy street (my dog is afraid of moving traffic), and the staff is amazingly kind. I have two dogs and they both love coming to the vet. Only because it happens to be this vet. We are sad that Dr. Hauk is gone, but Dr. Landini is a great forerunner. He has a natural way with easing and calming our canine babies. 5 stars for having late hours, being patient/calming with my pups, great customer service, and even the little snacks in the waiting room. read more

Their security outside harassed me while picking up my food next door. They followed me into the restaurant and told them not to serve me. I tried to call and speak to the manager and they explained there is a war going on from the dog place and the restaurant? I don't know what type of explanation that is but it's unacceptable. read more

We just moved to the Chicago area, and had not found a vet to take our two cats to yet. On Saturday morning, we were headed out of town for the night, and one of our cats got very sick. We called Heal at 8 am, and they said Dr. Landini would contact us when he got into the office at 9 am. At 9:05, the phone rang and he was very attentive to all of our concerns, and said he didn't have any appointments, but would work us in if we could come in that day. We went in right away and the staff was very friendly and Dr. Landini helped us right away. A few notable things: - They really care about your pets and everyone in the office is so friendly. - They have a keurig coffeemaker in the waiting room - Dr. Landini keeps you updated and shows you what is going on with your pet through each stage in the process. read more