Super lovely people doing a great job in veterinary care. They've worked with three of my canines and we've had excellent experience throughout. People at front desk are always cheerful and helpful, too. I'll only go with vet care not owned by VCA or other huge conglomerates--this is Top priority for me, as I feel those folks are only interested in profits first and foremost. read more

They were very professional and courteous. A parking lot with reserved spaces, as close as you can get to the door, is adjacent to the building. I felt very comfortable bringing my pet here. In my visit, I had to wait a long time. But it was for very good cause as there was a very serious emergency. I appreciated the attention the vet gave to the customers and didn't mind at all. I hope that if our situation is ever that grave, wherever we might be, we'll receive the same compassionate care. read more

These people are great. I came here after a bad experience with the admin staff at another local clinic and explained my cat's complicated issues. These folks may have saved my cat and me from developing antibiotic resistance, by refusing to follow the previous vet's instructions to give the cat a second shot of an antibiotic for his teeth. They also understood and accepted my resistance to the idea of travelling to a faraway dental specialty clinic with my aging, infirm, stressed little Bengal with a heart murmur given the risk associated with anesthetizing him. And they have great wall art, including a painting I recognized from local legend Richard Laurent's studio (cat as fully clothed queen--the photo is of it is on one of his postcards; this was the first time I saw the original). read more

These are some of the most compassionate, knowledgable, ethical vet professionals in the city. They've been wonderful over the years with our cat, Lewis. This morning, at age 16, we had to take Lewis in to allow him to go peacefully after a very hard battle with kidney failure. The whole office was so wonderful and kind. Thanks to everyone at South Loop Animal Hospital. We were lucky to have found you. xox read more

After having weird care elsewhere, I decided to come here for my emotional cat's care. After getting super judgment from the other animal hospital, I found out from the vet I met here that my sweet baby had kitty herpes, which is why she was so congested and inflamed, something that was really bothering her. I was given medication and they were nice enough to clean her carrier because she got so nervous she relieved herself on the way to the vet. Anyway, I would def come back here, so happy I listened to my friend! read more

It's taken me a little over a month to write this review. I brought my 15 yr old cat in for care in July. His mother had passed away 3 months prior, and his eating had markedly diminished. Dr. Ojala was his treating veterinarian and, frankly, was as informative AND compassionate as they come. In addition to his grief, Milo had a host of medical issues. This determination necessitated tests and bloodwork, but no exams, labs, or workups that would have been unexpected for an elderly cat who was slowly deteriorating. I was given a number of options and never felt pressured into making any treatment decisions that weren't in the best interest of my cat. Additionally, after Milo's cat scan, Dr. Mistar immediately followed up with my cat's results, when Dr. Ojala was out of town. She sent very detailed emails, clearly written, explaining my cat's diagnoses and his treatment options. She also made herself available to answer any of my questions and to discuss options. I recognized, even at the time, that she did not have to do that. I really appreciated the time she spent communicating with me, recognizing the news she was sharing was grim. I ultimately decided, several weeks later, that it was in my Milo's best interest to let him go. South Loop coordinated my cat's transition. Dr. Ojala was with my son and me, as we said goodbye to our dear Milo. I can't say enough how much I appreciated the South Loop team. About 2 weeks ago, I received a personal, handwritten note from Dr. Ojala sending me her condolences about Milo. It was kind, beautiful, and unexpected. I am saving that card with my cat's keepsakes. If I'm at a point when I can take another cat into my home, his veterinarian care WILL happen at South Loop Animal Hospital. read more

South Loop Animal Hospital - Veterinarians Near Me - Chicago, Illinois

I've never posted review. But this needs to be said. My cat was 100% fine. S loop vet insisted that he needed a dental procedure. No dental work was needed at all. My cat died of renal failure entirely induced by the dental trauma a few days later. If you care at all about your pet, use another clinic that values care over profit. I did not abandon my pet. Nice attempt to cover your butt. I apologize for offending your staff. When your pet is murdered by a vet clinic, it's difficult to exude love to those who caused it. read more

South Loop Animal Hospital - My cat Riley doing 100% fine right before southloop vet hospital killed him. - Veterinarians Near Me - Chicago, Illinois

I really like South Loop Animal Hospital. Great Physicians who care about your pets. They're very attentive and patient with your Furry Babies. They explain what is going on with details about your pets condition and health. I truly appreciate the Great Customer Service, and the attentive they show of all your Pets needs. I truly Appreciate the Great Customer Service and the Hospitality they all have. read more

I can't recommend this vet enough. When I still lived in Chicago, I brought my cats here and service was always excellent. Dr. Manrique diagnosed my younger kitty with eosinophilic granuloma complex, which has made him somewhat special needs over the years, but always offered excellent advice to manage the condition. He is 11 and doing fine. Dr. Plourde was also very kind when I brought my senior kitty in after her health had been in a slow decline and she had developed a lump on her jaw. Tests revealed it to be malignant cancer and though he offered treatment options, I knew her to be in the late stages of kidney failure and she was also 21 years old. I chose not to subject her to the stress of cancer treatments and instead brought her home, spoiled her for a couple weeks and finally called an at home euthanasia service so she could pass away quietly at home. The service let South Loop know Basil had been euthanized and Dr. Plourde took the time to mail me a card with a hand-written note, which I thought was really kind. If I still lived in the city I'd definitely still be bringing my remaining kitty to South Loop. The vets here are excellent read more

We came in the emergency room sadly my Brownie didn't make it. However the cate and compassion these people showed I won't forget. They tried everything to save him and when the end came they were there with me. Can't say enough good things about this place read more

I haven't officially seen any of the vets there but my review is based on their customer service representatives. I am getting a puppy in a few weeks and this will be my first puppy, so I wanted to make sure I wasn't missing anything and doing all the right things I emailed SLAH a few weeks ago to schedule a well-puppy visit and I got a response from Jasmine - who says "at this time we are not scheduling appointment more than 2 days out, so I would suggest calling in July when you want to schedule this appointment.." - to me, this is a red flag because I did mention this was my first puppy (picking up June 8th) and obviously I have a lot of questions for the vet and I don't want to wait 4 weeks after getting my puppy to ask the vet! (about sleep, eating, parvovirus risk questions, etc) then, I asked follow up questions asking if it is normal to wait that long before the initial visit and I got this response from Jasmine "You should come when her next round of shots are due so that is something you'll need to ask the current owner" unfortunately, the current owner is not an experienced breeder and doesn't know the vaccine schedule, so I asked if I could be sent the recommended schedule to know when to come in for next round of vaccines My question was totally dismissed and I was told by Charlotte, "These are all subjects you have to go over with your Doctor at your appointment."....umm, obviously I want to ask the doctor but I'm trying to figure out when I should come in to see the doctor! she clearly didn't read the other messages I had with Jasmine because she also offers me an appointment on June 1st when I stated in previous messages I was getting my puppy on June 8th. I also asked about pricing for well puppy visits and neutering - totally ignored my neutering question and answered "The price varies on what needs to be done. The exam visit is 71, but depending on what vaccinations need to be done, the price of services may change." well - obviously I know the price will change if my puppy is sick or needs additional testing or services. I'm not sure why they couldn't give me an estimate - should I be expecting to pay $100 for vaccines and an exam each time I come? $200? $500? I don't think it was unreasonable for me to ask about estimated costs. I was really excited about SLAH after reading positive reviews - but unfortunately, it seems I will have to find a different vet -- UPDATE 5/27/2020: after reading this review, the practice manager, Dennis, reached out to me directly to apologize, and also answered my questions (about vaccine schedule, pricing -for vaccine as well as exam and neutering). He was very thorough in his response, which I really do appreciate and it sounds like he will be using my feedback to teach his staff. I already made an appointment with a different vet yesterday, but if I need to switch vets at any point, I will consider SLAH again read more

Veterinarian Alexa Karnia was so informative and great with my little delicate Ruby, who has been through a lot this year. I appreciate how much Dr. Karnia listened to my concerns and was spot-on with the treatment plan. Ruby is doing so much better today, thank you! I also like to acknowledge Dr. Sanchez who is great with my other dog Max with his annual teeth cleanings and a special thanks to Dr. Konishi who discovered Ruby's oral cancer earlier this year. The staff at both locations South Loop and Eastside are always very accommodating when scheduling appointments, a special thanks to the staff as well. read more

I was a little nervous trying this hospital as some of the reviews were a little negative. However, for every negative review, there were about 5 good reviews, so I decided why not. From the time I made my appointment until the time I left, I was provided with excellent care from the staff. My appt was confirmed in advance and by the time I arrived at the hospital, they had already contacted my previous vet for my cats file. The front desk staff were attentive as was the vet tech. Dr. Karnia was excellent with my cat and she even provided a treat to distract him from getting his shots. She explained everything she was doing, offered tips for at home care and the next day, when the results from his fecal exam came in, not only did the front desk staff call me, but Dr. Karnia did as well! I really like this hospital and I feel very secure in the fact that my cats are in good hands. read more

They are the best vet office I have ever been to! So kind, caring, clean, fast, and detailed. Excellent at explaining options and providing care. Highly recommend this office read more

The staff at South Loop Animal Hospital made me, my husband, and our kitty cat, Cassie, feel like family since 2020. They were so kind, patient, and empathetic, and made us feel heard and respected through all medical decisions we had to make for our pet. Yesterday, we had to make the toughest decision that any pet parent will have to make and they were incredible. They listened to us, gave us time, told us exactly what was going to happen so there were no surprises, and we knew it was the right thing to do. They gave us space to mourn and didn't push us to do anything we weren't comfortable with. They made a terrible situation more bearable, and I'll always be grateful to them for that. To the staff at South Loop Animal Hospital - thank you for caring for Cassie and treating her with respect and love. She was a nervous kitty for so long with any vet visits, but you made her comfortable and I knew she trusted everyone at the hospital. Thank you for guiding my husband through immeasurable loss and pain. We appreciate it more than you know. read more

We brought our beloved Shih Tzu, Molly, to the clinic this past Saturday. It was her last visit. She was in bad shape and had to be euthanized. We first brought her and our other Shih Tzu, Jack, to the clinic when we moved downtown 7 years ago. Kathy and I want to thank all of the doctors and staff for the professional and compassionate care you have given us and our dogs. We especially want to thank Dr. Slezak and Dr. Karnia for their excellent care of Molly when she was attacked by an unleashed and unneutered German Shepherd. We feared losing her then but you guys did an amazing job. It is hard to lose her after 14 plus years. We will miss her. Thank you for everything. read more

Our rescue boy, MAX has been a client patient with S. Loop for a few years and we two Dads have been pleased and satisfied with the care & professionalism. From the curtius front of the house personnel to every Veterinarian and assistant we & Max have experienced. Especially our most recent visit with Dr Ojala who expressed her genuine care and concerns. We will miss bringing Max in as we'll be moving out of state. Continued success to S. Loop Animal Hospital. Sincerely, John Bash, David Harbin & MAX read more

I first brought my two senior huskies here when I moved to Pilsen in 2014. I stayed with this clinic when I moved to the northwest side because they treat their patients and their humans so well. Unfortunately, one of my huskies was diagnosed with an aggressive form of cancer last year. Shortly after she passed, my other husky developed issues with his stomach and liver. I eventually had to euthanize them both within a span of a few months. The doctors and their staff were very understanding and supportive through this process. They did their best to make sure my dogs got the best care, I understood what was happening with them, and supported the difficult decisions I had to make. I'm grateful that I had their help through this process and was able to give my best friends a peaceful end to their spoiled lives. read more

South Loop Animal Hospital - Brody and Ziggy Stardust, my best friends - Veterinarians Near Me - Chicago, Illinois

This review is long overdue. We have been taking our cat to South Loop Animal hospital for over 4 years and it is the only place we trust to care for our furry family member. Our vet, Dr. Simpson, is incredible! She always takes extra time to explain the situation (in our case a diabetic cat) and the various treatment options available. As our cat has gotten older, Dr. Simpson has been an invaluable resource to our family especially currently when our cat has developed a mass on one of his organs. She went above and beyond connecting us with a specialist, asking her colleagues in the vet community on best treatment options/long-term prognosis, and taking time out of her schedule to speak to us by phone. I completely understand the apprehension and unease when looking for and finding for a vet; I felt the same way too. I think it comes down to this question: does this person have my pet's best interest at heart? When it comes to Dr. Simpson and the South Loop Animal Hospital, the answer is undoubtedly yes! Highly recommend for all your furry family members! read more

I love the South Loop Animal Hospital! All of the staff and doctors are so nice, warm, and willing to help! I'm sure we all can agree that anytime something is wrong with our furbabies we want the best for them and we want them feeling better asap! I have never been to a Veterinary office that shows so much care for the animals along with comforting the owners and showing so much patience. I have been using the SLAH for the last 4 years, since I moved to Chicago. I have now relocated to the suburbs but still continue to make the long commute to SLAH because of the care they give. My last visit to them was this past week when what I thought were just bad allergies for my dog turned out to be an ulcer in his eye. We are still under the COVID-19 restrictions so I wasn't able to go into the office this visit. The precautions they are taking were very accommodating and smooth. Doctor Plourde talked me through the visit on my phone and walked me through treatment options and next steps. I appreciate how he took the time to go over everything with me - I have had many questions over the years and I have never felt rushed or walked away not fully prepared... even during the pandemic which says a lot! My dog loves all the staff and had no problem going in by himself and came out happy (for the most part.. not a fane of the cone of shame lol). Basically what I'm trying to say is that the staff at the SLAH will love and care for your pet as their own. They will take the time to learn your fur baby, and discuss any options with you. If you want the best for your pet, bring them here!! You will feel so much better after you do! read more

I recently came here on a recommendation from my boss. I thought I would never leave my now-former Vet (in Hyde Park) but it was time for me to find something relatively closer (even though I live on the north side). I'll start off by saying that I don't think I've ever been treated so well! From making an appointment a few days prior, to the front desk assistant, vet technician, and finally by Dr. Manrique! My dog came in for an annual visit and routine tests and he was very well cared for. He even liked the facility very much (usually he is nervous at any pet clinics and doesn't poke around). Dr. Manrique was very informative and thorough, and answered all my questions. I'm very glad to have been introduced to SLAH and would gladly recommend this place to all my fellow Yelpers. A couple notes: the building is strangely wedged in between two new condo buildings. Two parking spots (one Handicap spot) in the front off Michigan Ave, but there is plenty of metered parking on the street. read more

I'm sure they don't handle their cats like they handled mine. I brought my cat here for a vaccination and a nail trim. They did the vaccination but after trying to sell me a bunch of other stuff, told me they couldn't do the trim "without traumatizing" my cat. I went there thinking they were the professionals, however in my professional cat parenting opinion, If two vets, four hands, and all that experience can't trim a cats nails without traumatizing the cat, perhaps all that book learning is useless. I remember them trying to sell me a bunch of stuff the last time I went here, years ago. The front desk was very nice - and the only reason this isn't a one star review. Dr. Simpson was the vet, her terse goodbye said it all. I'll be looking elsewhere for cat care. read more

We took our fur baby here because we live in the neighborhood. We also took her to a nearby boarder for conveniences as well. Our dog had an emergency where she was injured under the care of the boarder and this is apparently their choice facility, the south loop hospital. Because of the severity of the injury, we came home early from holiday and picked her up from the South Loop Hospital not wanting her to return to the boarder. We spoke with the south loop hospital and told them we would not be responsible for the $214 on charges. they agreed and looked to recoup the cost from the boarder. when we called to schedule our next appt 4 months later, with them for our pup to get spayed, they said, they were severing our relationship and sent us an invoice again for 214 when the boarder whom they referred to ownership, by first name, wouldn't return their calls and were unable to recoup the costs. they said "maybe that's why they aren't bringing dogs here anymore". so instead of our dog getting spayed and having an agreement that this was the boarders cost, we lost a good vet and they sent us an invoice. convenient. friendly. yet very money hungry. read the reviews. similar high costs and money hungry issues threaded through the reviews. go here because it is convenient and friendly and does the job not because they put clients and pets first. read more

I am so disappointed and angry at the South Loop Animal Hospital. I thought i was bringing my dog to a vet that i can trust, however it's been absolutely impossible to reach someone from his treatment team since I paid almost $300 for his initial visit. I've tried calling them 4 times over the past week to speak with his vet to get his anxiety medicine refilled and still have not heard back. My dog is my life and I can't imagine if he was a child or a human being treated like this. Anybody considering bringing their dog here, don't. read more

We have been to SLAH for over three years and I cannot say enough good things. Originally they were just phenomenal with check ups, however the past month they have gone above and beyond for Bruno. Our cat started losing weight and they immediately got him in for evaluation. Everything was diagnosed within a day and they began working on getting him better. Unfortunately last night the worst happened and I had to rush bruno to the ER. To my surprise I received a call from Dr. Slezak this morning asking me what was going on and that she had already reached out to the ER vets and talked to them about him. She fixed the medication dosage to something a bit better and asked me endless questions and answered all of mine. Me heart is full to say the least!! read more

The staff here is really friendly and overall interact well with dogs. They also called a few days later to check up and sent a welcome note in the mail. And the facilities are gorgeous with two parking spots in front! However, I didn't care for the veterinary care me and my puppy received. There were a number of areas that I felt the vet was overtreating and trying to push medications. The vet was pushing me to do monthly injections for refractory allergies (pink paws), but it was the vets first time seeing me and my pup. I'm happy that I went conservative with my treatments, then got a second opinion who gave more holistic approaches. Based on other reviews and recommendations, I left the vet feeling pretty disappointed and with more questions than answers. read more

Horrible experience! Made to stand in cold for 40 minutes to drop dog off Vet exam lasted 5 minutes $293 was a rip off!! Don't go to this vet read more

Dr. Karnia and the full SLAH staff are truly amazing. I've been bringing my dog here for routine care for about two years. The last few months have been extremely difficult for me after he was diagnosed with a cancerous mast cell tumor. From the day of the diagnosis, through surgery, and recovery, this team has been so awesome. They are so thoughtful, caring, and patient with my little guy. Covid made the visits harder since I couldn't be with him for most of them but I trusted that he was always in good hands. I truly adore this team and can't imagine taking "B" anywhere else. Thank you all so so much for everything. read more

My partner brought our cat in roughly 2 weeks ago because he had stopped eating, had lost a significant amount of weight, along with an issue with his eye that was causing him pain. After an $850 bill, the vet was still at a loss of what was causing his illness and told us the only option we had was to take him somewhere else for an ultra sound. We took him somewhere else for a second opinion and within minutes they located and identified a massive abscess in his mouth that was clearly infected and causing him pain for weeks. I'm at a loss for how something that should have been easily spotted was overlooked by the veterinarian and then we were just sent on our way with absolutely no answers, a large bill, and our cat still in pain. read more

As a first time dog owner, I was skeptical about choosing a vet clinic that was right for my fur baby and I. Having lived in the South Loop area for several years, South Loop animal was a couple blocks from us and their reviews seemed positive, so I selected South Loop Animal Hospital as my fur baby's primary care vet. Dr. Sanchez became our vet. He's a kind individual, but he just gave me an off-putting vibe. I always attributed that to my social awkwardness, but I'm beginning to think otherwise. I've really had no issues up until my fur baby completed his vaccinations. Once he completed his vaccinations, I was inquiring about his aggressiveness and to keep it short, I was told to consult an animal behaviouralist to curb his need to resource guard. When I informed him that I was already taking my fur baby to a behaviouralist trainer, I was told that my trainer was a "self-proclaimed behaviouralist" because certified behaviouralists are vets with additional training/education in animal behaviour. While I don't know how true that is, it seemed like he was implying that I chose an inadequate trainer. I appreciate recommendations, but the manner in which he conveyed it was condescending. I really appreciate the one time South Loop Animal Hospital accommodated my call to see my fur baby on the day of because he wasn't feeling well. They were kind enough to squeeze me in and I'm grateful that they were able to help my fur baby feel better. I was informed that he would need to have his teeth extracted because his canines weren't budging. They drafted a quote for approximately $1k to be neutered and extractions for four canine teeth amongst other things. The cost seemed drastic for what he needed, which I was willing to pay for if my fur baby absolutely needed everything, but it just seems that there is a heavy profit driven approach. I guess everyone connects with people differently, and unfortunately, I lacked a connection with the vets at South Loop Animal Hospital. read more

South Loop Animal Hospital - Your pet has an emergency situation but we are all booked...you can go all the way to 3900 North Clybourn for your emergency. Me - Uhmm...ok. Don't tell me it's an emergency but you're not going to do anything about it aside from sending me all the way to North part of Chicago. I decided to take my pet to Burnham Park Hospital in the South Loop, it looks like they are better capable of handling emergencies. read more

We took our dog Teddy here for a dental recently and were so pleased with the care he received by Dr Deraney. Teddy is a rescue and had terrible pain in his teeth, he ended up needing to get 10+ teeth extracted for long term comfort. We did have some issues with communication from the front office, but Dr. Deraney took extra steps to make us feel at ease about Teddy's visit. The bill was pricey but we can tell Teddy is in less pain and his breath smells incredible after removing those terrible teeth. Will definitely continue to come to SLAH for both of our dogs medical attention. read more

I've been taking my dogs to South Loop since 2011 and they have taken amazing care of my dogs. I usually see Dr. Sanchez or Dr. Manrique just because I've known them for so long and because my dogs are snowflakes. One of my dogs is prone to mast cell tumors, so we are in frequently when new lumps appear to check to make sure they aren't new mast cell tumors. My other dog has dental issues due to a narrow jaw. Dr. Sanchez has been so good with her and I really appreciate it because I know her dental issues are challenging and require both delicate precision and physical strength. Many years ago, I adopted a dog who came with heartworm. Dr. Manrique was so helpful in getting my dog through the treatment process, which is difficult, painful, and lasts months. The vets at South Loop always take the time to explain everything. I like to ask a lot of questions and they always patiently answer. In emergency situations, I've been able to get same day appointments. I'm planning on moving soon, but don't want to switch vets, so we'll be in for some long drives for our appointments going forward. read more

We found a keeper of a vet. I've lived in the South Loop for a couple of years and always took my cat, Jack, to the same vet. Jack was getting up here in age and was suddenly very sick. Our regular vet wasn't able to get us in until the next day, but after calling around South Loop Animal Hospital was able to get us in within a couple of hours. Unfortunately, the news wasn't good, but the staff, and Dr. Robert in particular, were beyond phenomenal in helping us understand our options. I'm sure this type of situation is just part of their routine, but they were very kind, empathetic and patient with us, giving us as much time as we needed. I'm not switching vets because my old vet was bad in any way. I'm switching vets because the entire South Loop Animal Hospital staff was so GOOD. read more

This establishment and all of its staff are truly great! One of my cats has a history of kidney disease, urinary tract problems, and some bad teeth. I've been bringing him to another very reputable animal hospital the past few years, and decided to visit South Loop based on a recommendation from a friend. Dr. Simpson was more informative and caring than any other veterinarian I've ever been to. She performed dental surgery on my cat and took care of him as if he were her own. The staff and technicians are also incredibly kind. You can tell that they all truly love animals, and it was such a comfort knowing that my baby was in great hands. read more

I recently moved to Austin and ran into issues with a new vet. I was at risk of running out of medication for my 15 year old cocker spaniel (Sam) who has severe arthritis because the new vet does not recognize Dr Foster's and Smith as a reputable source. Instead they would like me to order the prescription from their "preferred source" who does not even have the correct form of medication - they have the more expensive one. After several frustrating exchanges with the new vet, I decided to call SLAH and asked for assistance. With no hesitation, SLAH jumped on the case and requested the necessary test results from the new vet and facilitated the refill of Sam's prescription. They had to call the new vet several times and had to deal with the situation - all for an EX patient/client. I cannot express enough how grateful I am and how much I appreciate the help SLAH extended to me!!! SLAH definitely showed me what the definition of patient care should be. Thank you guys and keep up the good work!!! Sam gives you 5 WOOFs!!! read more

I have an older kitty and have visited SLAH numerous times over the past 5 months since I moved to Chicago. Every interaction I have with the staff has been positive. They are pleasant, kind, helpful, and seem to genuinely care about my cat. They return calls quickly and have gotten me in for appointments quickly when something seemed urgent. They seem very competent, and noticed an issue with my cat which my previous vet had not noticed. They also include me in the process of appointments/check-ups so I feel informed and like I know what's going on with my cat. And they take my pet insurance! Can't recommend them enough. read more

If I could give a negative star... I got a call earlier today from the owner of the hospital, whining about how the "accusations" in my review "hurt him." It seems SLAH also spends their time combing through yelp reviews to target people. My cat came in for a check up and left this hospital with a urinary tract infection, but the #1 thing the owner wants to prioritize is his "hurt" feelings over my cat's health. That is beyond the pale. The most bizarre thing is that there are other reviewers who have complained about how this hospital had mistreated their cat, including one who said a technician punctured her cat while also trying to get a urine sample and caused the cat to bleed--but the owner has decided to come after ME. Was there something about my looks or demeanor that triggered him to come at me? Even after I let him know I was busy and was trying to leave the house, he still kept going on and on about how "hurt" and "offended" he was. Maybe it works for the 45th president (who calls every valid criticism a "witch hunt"), but I found this owner's behavior thoroughly off-putting for a grown adult, let alone a business owner. I'm beyond hurt and offended: I'm LIVID that the owner thought he could emotionally bully me into changing the review of my experience. I'll never know what exactly my poor cat went through since he can't speak, but I thoroughly regret giving this place a chance, giving them my money, and subjecting my cat to this so-called cat-friendly place. read more

Dr. Plourde is the best! Consistency in services provided is key, and Dr. Plourde has not disappointed - he always takes the time to thoroughly assess Louis' needs and patiently answer all of our questions. He is a kind and thoughtful human being, and knowledgeable practitioner, which our family appreciates. Louis is always thrilled to see Dr. Plourde (so much so that when we happen to walk by SLAH, Louis always tries to make an impromptu visit). Also, facilities are very clean! read more

It took 1.5 months to wait for an appointment. The day of the appointment they called me while at work to confirm and because I couldnt take calls at work, they CANCELLED my appointment!!! When people schedule appts warn them that you are going to call to confirm. Better yet, TEXT people! They dont have appts available for when your pet is sick so you have to go pay $1000 for an emergency clinic. (Thats why they attempt to cancel people!). Hire another vet and help your patients which helps our community. Do a few weeks of late hours and catch up! In the south loop, make sure your pet is a patient at multiple vets so you can hopefully find one when your pet is ill! read more