Dr. Shum is kind, professional, knowledgeable, and takes the time to explain everything clearly. I…read morealways feel head during my visits, and I appreciate the thoughtful approach to my care. I highly recommend Dr. Merrill Shum to anyone looking for a caring and attentive physician.

Dr. Merrill Shum MD is the best oncologist out there. He makes sure your care is top priority! I…read morehighly recommend him! The utmost care and compassion and excellent quality care! When you first walk into the office there is Kim and Joscelyn to greet you with their beautiful smiles! Alexus calls you back to take your vitals and draw your blood, hands down she is the best phlebotomist out there! Thank you Ally for your kind voice and making everyone feel comfortable as you administer my medications and fluids all the while monitoring my IV! I'm grateful for having the best team in Whittier! You've done good Dr. Shum! Your Staff is amazing! Thank you! You are all loved

Going back for a mammogram is always a little bit stressful but the staff here are always so…read moregracious and helpful and actually get you through in a timely matter. While showing grace and kindness. I couldn't ask for more. And I have to admit all of the decorative bras on the walls definitely add a touch to take the edge off. Keep up the good work St. Jude.

My biggest complaint? I scheduled an appointment for 630am for an ultrasoubecause of work. It's…read morepast 7 and still waiting. The waiting room is now full. Ridiculous

One of the best doctors I have ever had, including every specialist and GP since my childhood.read more

Dr. Kachikwu is one of the best doctors I have ever encountered, alongside Dr.Dieterich. She…read moreprovided exceptional care for my daughter through all her surgeries, checking in after each procedure and always being available to answer our questions. Not once did she ever seem rude or make us feel like we were asking too many questions. She insured that all of my daughters needs were met. I totally appreciate her kindness. I would highly recommend her to anyone. Thank you, Dr. Kachikwu.

I have been going to Dr.G.Patel over 5 years .I had colon cancer stage 3 , had the surgery in…read moreEurope.. Got 2/3 of my colon removed .When I came back form Europe I have Dr .Patel my oncologist doctor . She is the best doctor who care about her patients . I am forever grateful for her knowledge , dedication to her patient. I believe she treat other patient just like she treated me .God bless you ,keep doing what you do the best !

Can't thank her enough. She saved my dad in 2005 from stage IV lymphoma and has been around to…read moregive advice on major health related issues both cancer and non cancer related. She has an aggressive approach to cancer and does everything she can to give you a fighting chance. The rest has to come from you and your family.

Exceptional patient care. Friendly staff. I wish more offices operated like this one.read more

I had a bad experience this morning that gave me a bad taste in my mouth concerning this business…read more(Advance Oncology Center) in West Covina, Ca. As we arrived to take my 91 yr old mother to her appointment, having 16 daily total appointments, apparently one of the male workers explained that we have been late everyday for the past week since we started taking my mother and they been accommodating us, which is untrue and unfounded. They have not been accommodating us, in fact we are the ones waiting to be called when arriving early. I explained we haven't been late as the appointment was at 10:45am and not 10:00am as he stated. The worker stated he wouldn't be able to see my mother today since we were late and had other patients. After review of the print out of all 16 appointments, today appointment was in fact at 10:00am as the worker said but every other appointment was at 10:45am. Now sharing rides among 3 of my siblings, we have been sharing, taking my mother to her appointments. Some coming from different areas Covina, Glendora, and Pasadena not knowing traffic and to be late, didn't feel we should have been treated and scolded when we been there on time. I felt if we need to wait, when we're early for appointments, sometimes over 30 minutes, a few minutes shouldn't be an issue. I sure hope they have the same schedule as given. Maybe practice on better service skills and review the schedule times, before assuming we are late numerous of times.

This place is extremely disorganized. Appointments do not mean anything. I made an appointment and…read moreprepaid for an injection but still had to wait for an hour and a half to be seen as if they didn't know why I was there. They made some lame excuse that they were waiting for approval. I thought that's why they called me in for the appointment in the first place. They told me on the phone of the up front co pay to pre order the injection so I paid it and made the appointment thinking It was going to be quick. When you have cancer and are so sick the last thing you want to do is sit in a waiting room with other sick people.theres no compassion here. Suggest they make appropriate time for each appointment and stick to it.

This place is the absolute worst. Their front desk staff never sends in lab orders, even after…read morereminding them. Then the doctor doesn't send pertinent lab orders-causing repeat labs needing to be done. Their nurses in the infusion center are their only redeeming aspect, as they are angels. But overall this center has created so much extra work for me, and has caused stress and headaches. After a year and a half of trying to give them a chance, I've transferred my care elsewhere, and the experience where I'm at has been much much better. Please avoid this office if you are able!

I've been to The Oncology Institute of Hope & Innovation in Murietta, CA twice now since my…read moreLumpectomy and to be honest, I'm disappointed. I believe the doctors there are OK, but the rest of the staff, and the incredibly long waiting in the front and back rooms both are unacceptable. I have showed up on time at each of my appointments, and have yet to be able to actually talk to the doctor before over 2 hours have gone by. Why bother to give me an 11:AM appointment when I don't see the doctor until almost 2:PM? I have never waited to see a doctor for that long in my entire life! The staff at the front desk are not the friendliest or most professional I've ever experienced either. They won't give you any information unless you, the patient makes it a point to drag it out of them. They take their sweet time getting authorization from my Insurance. I could end up dead before I finally get authorization for radiation therapy, or even obtaining an authorization for the first confirence with the radiologist. I must say, judging by the first two visits I've had with this medical business establishment, I am not impressed.

Two weeks had gone by after the request in person for my medical records to be sent to another…read moredoctor. That doctor office called me on a Friday at 5pm to say they have yet to receive any of my records from oncology. On Monday I called to speak to medical records. They say they have no records of me even requesting my medical records to be sent. I told them I have a visit in the next two hours and to make sure my records are sent. This office is such a joke. On another note, I called two weeks ago to update the office with a new medical status as I am pregnant now. I asked if I need to run additional tests before my visit. The person on the phone said they will update my oncologist with my status and will give me a call back. It's been two weeks and nothing. I'm looking for a new oncology office. This office has been unprofessional since the beginning. Never returning calls or promises they make. Lose paperwork and is such a headache to get them to even send any of my paperwork to other doctors.

All I have to say is if Mr. Yang can be a doctor, I think we all can fellas…read more So here's my story, he's been "trying" to treat my mother's "supposedly" stage 4 lung cancer for about a year and a half, but a month ago when we talked with Hank (Mr Yang), he didn't seem like he cared much seeing my mother. My mother's been in pain and constantly telling him, but it doesn't seem like he would want to do anything to help her, just showing no sign of effort. Saying something down the line like there's no need for you to do chemo anymore since nothing is working. Hope this message reaches out to future cancer patients because it would suck if you have to deal with someone like Hank on a Thursday afternoon. I wish for everyone to receive good health and good service from doctors because that's where our tax dollars are going, not to some grumpy old man that can't do his job right and gives up in a heartbeat.

Hey if you want your love ones to die of cancer EVEN they have been seeing Yang for a solid 9…read moremonths; AND even Re-VISITED him in the office with all the symptoms of stage 4 lymphoma and still got the "its your other primary doc's fault...". Then he is the right one for you. He is absolutely INDIFFERENT and INCOMPETENT. He had 9 mons to diagnose and he missed EVERY GOD DAMN SIGNS. So unless you want your love one to be misdiagnosed and treated like they are annoyance for PAYING to see a doctor, find someone, anyone else.

My mother did 6 weeks of radiation here. The staff are very friendly and helpful. They offer…read moretransportation if you don't have any.