I cannot say enough good things about Healthy Air USA. The service rep I work with, Ronnie Martin, is excellent. He has, on several occasions, over the phone, walked me through fixes to my HVAC unit that makes it operational again without having to wait for a service call. He is committed to keeping my unit in good shape, so I don't have to buy a new one. I get very good value and service from my annual service contract. I highly recommend Healthy Air and Ronnie. read more

They seem very nice but not responsive. Someone came out to do an inspection of our area of concerns and spent almost 3 hours going thru our house. He said we would have a report of findings by the following week and he would schedule a visit to share his findings. He did share we have mold in our hvac. We never received the report (almost 3 weeks later) after many calls and texts. We are anxious to have an understanding of the findings and recommendations for remediations. We have moved on to another company and very disappointed with Healthy Air USA. read more

I have several friends that have used Healthy Air's service and have been satisfied. I am so glad that there are companies out there like Healthy Air who specialize in mold and indoor air quality. Everybody I've ever talked to was extremely nice and knowledgeable - they definitely know their stuff. They seem to care more about helping you than trying to get a job out of you. Everybody, from the lady who makes the schedule, to their environmental engineer, took the time to answer my questions even though I hadn't made an appointment with them. There's a lot of mold companies out there, but they definitely don't seem to know as much as this company does. Thumbs up! read more

I just want to say that Alex is a gentleman and a thorough and smart air quality inspector. I was very impressed with him and I trust him which is so refreshing! I give him an A+ as well as the 5 stars!! read more

I have used this company 3 times and have been amazed at their findings. In selling my home the buyers inspector had a mold reading . I called Steve and he found this fragment of mold in a ceiling tile in the basement. I wad able to close promptly . Now I'm buying a home and I could see there were leaks at times. I called them in and sure enough ,, there was more than mold issues. I don't bother with home inspectors anymore,, sorry .. I called Healthy air and HVAC companies first. Those are the biggest issues for me!!! Than you read more

I agree with Mary A--Stephen Andrews and HealthyAir are absolutely terrific! I have known Stephen since 2004, and he has helped me eliminate mold several homes that I have lived in. I have referred him to numerous people and they have had great results, too. I have spent the last nine years helping to educate people about the health risks of mold, and how to prevent and treat mold in the home. From time to time, I have volunteered to speak directly with new HealthyAir customers who were concerned about their health, so that they could feel reassured that the processes do work and that there is hope. I am a stay-at-home mom and did not do any of this as a career path--this is done out of sincere gratitude for the help that I have received. When I met Stephen, I was extremely sick and slowly losing hope of getting better. I had two young children and was struggling to perform daily tasks. I had no energy, no concentration and was losing my short term memory. I had dozens of strange symptoms and had not had any success in figuring out what was wrong. After just one meeting, I found hope that I could get well again. Stephen's remediation and the addition of the whole house DVA was so effective, I began to feel better in just a few days, and saw major health improvements in a couple of weeks. With his remediation and information, I was able to get my life back! Yes, I had lots of work to do to remove the toxins from my body and get completely healthy, but without a good indoor environment, I would never have been able to make any progress. In response to MB's complaint about Ron not being able to tell her details about the process, I would like to emphasize that Stephen approaches every project with expertise and develops unique solutions that are specific to the individual situation. His methods save time and money, too. Some companies may have a one-size-fits-all approach, but that may not (and probably won't) work in your home. Stephen's real gift is his understanding of Building Science. He is a "mold detective" that can find the actual problem--which is usually not that obvious. In our home, it was gutters that were overflowing water into the crawl space, and a dryer vent in the basement that was pulled loose and 'feeding' the mold with lint. In other homes, it might be moisture wicking up in a concrete floor and becoming trapped under furniture, rugs, or exercise mats. Or maybe a problem with the air-conditioning system. Some companies remediate by just ripping out drywall--but what happens when the problem is actually something else? You might end up with nice, fresh (expensive) drywall, but if you have not addressed the real problem, you will not have a permanent solution. HealthyAir leads the way in solutions that last--and the specific solutions are as different as the variety of homes that they treat. HealthyAir also provides every customer with a detailed remediation plan before they ever start a job. This step by step plan outlines exactly what they are going to do and how much it will cost. This is extremely helpful and I referred to it frequently during our remediation process. I am surprised that M.B. did not feel that there was enough information on the plan to answer all the questions; it is possible that the problem may have been miscommunication or a misunderstanding about the nature of these complex and individualized processes. HealthyAir follows the industry standard protocols and recommendations from the EPA, however, some details of the implementation of the plan will be different for every job--as it should be. It has been almost ten years since I met Stephen, and I am still completely satisfied with the work that he and his company have done for me. I continue to learn from him about new products and techniques that can help keep mold out of the home. Without his expertise, I know I would be in terrible shape right now. So many people with mold in their homes end up with cognitive, emotional, financial, and health problems. Many end up with permanent organ damage or auto-immune issues and never realize that it was the mold exposure that kicked it off. I am so fortunate that I found him and that we worked to get our home cleaned up! If you are not already working to prevent mold growth in this hot and humid climate that we live in, you should give serious consideration to having your home tested for mold. If you want your home treated by true experts who will give their best for your benefit, then HealthyAir is the obvious choice. read more

Recently I was referred to Healthy Air. I have found them to be professional, knowledgeable and honest right from the start. Had testing done and thankfully my problem was small but these guys were efficient. Ron was so helpful and patient answering all of my questions(especially since I had a million and one of them) and working around my busy schedule. It was great to have someone like Stephen with all of his years of expertise to evaluate my home.Upfront in pricing and straight forward about what needs to be done to make sure your home is safe. First rate service. read more

I had gotten their number through my sister after she used their company after she had mold from a water leak in her home. She was very happy with the job from beginning to end. I called Healthy Air USA to inspect a house that I was attempting to lease before the discovery of visible mold. They were prompt, professional, friendly, informative and went way out of their way to assure we were receiving great service. They were at the home within 24 hours of my first phone call and did a thorough inspection explaining every step of the way what they were testing for, what they saw, how different types of mold can effect the health of my family and what would need to be done to remedy the problem. They potentially saved my family from a lot of health issues and I would recommend them to anyone in need!!! read more

My son was had a rash and someone recommended Healthy Air to help us identify environmental issues. They helped us identify and remedy mold in the bedroom, basement and living room. They offered inexpensive solutions to deal with a lot of it though I did end up choosing to put hardwood floors in the bedroom and living room. I would highly recommend them. I also figured out that instead of a dehumidifier I bought a humidity monitor and found that if I keep my AC at 76 or so I could keep the humidity level in a good range. read more

I fortunately had a good experience with HealthyAir. The inspector was prompt, professional, and extremely helpful. He made some practicaal useful suggestions that did not invole HealthyAir services. Ron worked the schedule so that I could get the work done in the time frame I needed. The job seems to be have been done thoroughly. The crew missed a couple of spots and quickly rermedied rhe problem whne my husband pointed it out. The only issue I had was the cost/time. I thought the job was going to take 6 hours -- it took four. I don't know where I got the 6 hours from....but my husband was not sure we got our money's worht since they finished so much earlier than we expected. I would definitely use HealthyAir again read more

My husband and I found that our home had black mold in it recently and Healthy Air was hired to do the remediation. We have a newborn, so as soon as they determined that it was black mold, we moved out. The employees who were there to do the remediation had to remove everything from our kitchen and pack it away, along with our belongings in the dining room and laundry room. Once the remediation was complete and we were able to get back into our home, we were very unhappy with how they handled our belongings. They had left some of our things on our back porch for weeks, which were rained on and ruined. When they removed one painting from the wall, they placed it between our sofa and endtable. In doing so, they put some very deep scratches in the leather sofa simply by being careless and letting the wire on the back of the picture scrape against the leather. They put an oil painting on one of our ottomans and piled other things on top of the canvas. They took one of my indoor plants and left it outside, where it, of course, died in the heat. They broke a piece of our china that was in the kitchen sink. They put fresh food (produce and bread) in boxes and since the remediation took them longer than they originally told us, it molded and made a mess in the boxes. I called and spoke to Ron. He apologized and assured me that he would speak to the people who did the work at our home and would get back to me the next day. Two weeks later, I still had not heard from him. I called again on a Monday and he told me that I was "on his list" of people he was just getting ready to call. He apologized and said he had someone looking into it and someone would call me within a few days. It has been another week and I still have heard nothing. It has now been just a few days short of a month from my first call and nothing has been resolved. I feel that they are avoiding my calls in hopes that I will just give up. I am very disappointed in the way that the employees at Healthy Air handled our belongings. Had they responded differently to my concerns, they could have easily redeemed themselves. Unfortunately, it doesn't seem as if they care. I guess once you have paid them and you no longer need their services, you are no longer of any use to them. I would not recommend them to anyone. read more

Thank you Bill and team for fixing our air conditioning! You did a terrific job! Thanks for being so reliable, trustworthy, responsive and knowledgeable! I would HIGHLY recommend using them! read more

Ron Woodhouse is the real problem with this company! Originally, I called upon this company for air quality testing. Stephen came to perform the analysis. I had no problem at all with Stephen; he was informative, professional, polite and respectful. The problem lies with the man who apparently runs the company, Ron Woodhouse. My experience resonates with a previous reviewer's (Lauren R. - Aug 2011). Ron turned out to be a simple bullshit artist. He continually promised call backs and answers to questions he couldn't answer in the moment, but NEVER delivered what he promised. While trying to move forward with scheduling our mold remediation project, I would inevitably end up having to call him back days/weeks after he promised call backs/answers to my questions. Then, when I would call back he would either act as though he knew exactly where we left off, when he clearly didn't, or would out and out say something like, "ummm, I can't find my notes...remind me again" When I asked for a detailed explanation of the remediation process, he couldn't provide it. After promising a call back with that info, and my having to call him back, he said something like, "it would be better if you just asked me what you want to know".... after reiterating what I thought was a simple and clear question for a professional working in this industry for numerous years, he, yet again couldn't describe the process to me. I finally had to break down the concept and say things like "when the crew gets here, what do they do first?... how many people are in the crew?... are vents sealed off during the process?? what solutions are used to remediate the mold?... how will the old insulation be safely contained/removed from the attic??...etc." Only then could he begin to apparently understand what I meant by "could you describe the remediation process to me." To top it off, he became overtly frustrated with me, apparently for having the gall to ask what they would actually be doing.... you would have thought I was trying to steal some extremely valuable trade secrets or something. The final straw was yesterday, when I had an appointment for air quality retesting, to ensure proper metrics of the environment before remediation. At ten minutes past the appointment time, I called the company line. Ron answered. After greeting each other, he said "uh, yeah I had you on my call back list... will you be available in 30 minutes?" I asked in a very confused tone, "what do you mean call back, we had an appointment for today at 3:00." It got even worse from there. He refused to address what was actually happening and said things like "I can't explain it to you right now, will you be available in 30 minutes or not??" After trying once more to understand why he was speaking to me as he was, I said, "I need to know is Stephen coming or not?", which finally gave me the answer I was looking for, which was "no". Needless to say, I fired this company. Within minutes, I was able to connect with another company from my previously researched list of resources, where the associates were very respectful, communicative, and efficient. I just wish I hadn't put up with Ron for so long, my family would be in a healthier/happier place by now. I will ensure that everyone who mentions home air quality and potential mold issues in my presences knows to stay far away from this company! read more

Have used Healthy Air for 8 years now and Stephen is the best! Great combination of knowledge, expertise and care to help improve your air situation. Recommend at highest level! read more

I'm extremely happy to be the first to write a review for this fantastic Mold Testing and Remediation company. HealthyAir provided us with superior service from start to finish. They understood our concerns, were committed to us with regards to protecting our information, and provided us with an extremely detailed report regarding our situation. The folks at HealthyAir take their job seriously, they're licensed and certified, trustworthy and of the utmost integrity. If you find yourself in the unfortunate position of needing mold or air-cleaning services-turn to HealthyAir and they'll ensure a smooth process with genuine concern for your situation. read more