We worked with Nikki to train our golden retriever puppy. Her training is very personalized and…read moreowner-friendly. She is friendly and accessible if you have questions between sessions. I am very happy with the results so far with our young guy and will work with her again in the future if we need to.

This review is strictly regarding the business owner's communication and lack of transparency with…read moreprospective clients, not her actual dog training. I reached out to Nikki about training for my new puppy. She responded with a standard pitch detailing her credentials and a premium rate of $200/hour, claiming she trains dogs "in a different way" than others. Naturally, before investing that kind of money and inviting someone into my home, I politely asked if she had any short video clips of her training style so I could understand her methodology. Her response was incredibly curt and defensive: "No i dont have social media you are requesting. My training is very personal and not media income for me." I didn't care about social media; I cared about understanding her teaching style. Because finding a trainer is about compatibility and trust, I actually went out of my way to apologize for any misunderstanding and asked if she could point me to any online video of any trainer with a similar style, just so I could get a rough idea of what to expect. Instead of a professional response (like suggesting client references or pointing to her Yelp reviews), she completely shut down the conversation: "I have provided the information I provide to all my clients. It seems we will not be a good fit." Nikki expects clients to blindly commit to a $200/hour rate with zero visual proof or demonstration of her "unique" methodology. When asked basic, polite questions to ensure a good fit, she met me with defensiveness, a complete lack of flexibility, and a curt dismissal. If a trainer is this defensive and difficult to communicate with before you even hire them, imagine how stressful it would be to work with them. There are plenty of highly qualified trainers who welcome questions and treat prospective clients with respect--IMO go to them instead. I've attached our communication as proof.

I had no clue what I was getting myself into purchasing my two month old Rottweiler puppy Victory…read morein December of 2021. It was an emotional roller coaster. Victoria was amazing with Victory. She's very reliable, resourceful, and most importantly knowledgeable when it comes to dogs. She's the dog whisperer. My puppy Victory literally worships the ground Victoria walks on. If you are serious about having your dog trained well hire Victoria. If you're a first time dog owner, buy 12 sessions. We've come a long way from where we started. Victory and I went from the puppy struggles of her crying relentlessly in her crate to me now being able to be in the same room while she's in her crate and not crying. The struggles of leash training to now being able to eat out on the patio at restaurants. Investing in your dogs training is so important. I promise you you won't be disappointed by hiring Victoria as your dog trainer.

We love Victoria. She has worked with us for a long time. We have a lovely but very rambunctious…read moreand kinda too smart Goldador. We're still working hard but have definitely seen benefits from her advice.

I love this store and the people who work here! I go here for all of my dog and cat needs and am…read moreconstantly surprised at the level of knowledge everyone has. Great job hiring these outstanding people Pet Pros! Especially Kayla, what a wealth of information this girl is, you can just sense her passion for animals. Thank you Kayla! Update! Still the same stellar service and knowledge at this store 2 yrs later. Christina is so helpful and knowledgable, I could talk to her all day. I'm lucky to have such a great store in my city. Thank you Christina and Pet Pros Bellevue for hiring gems like these!

this is the saddest pet store i've ever been to! the shelves were so empty everywhere. the two…read morestaff there were doing nothing while they could've arranged the stock just to look better. they could've talked to me. my dog was so excited to see them, standing with wagging tail, making gentle noises, looking at them with happy eyes to greet, but they barely looked at my dog, like they intentionally ignored her. they had the saddest look on their face. i was gonna pick something for my friend. no, i decided to waste more time to drive to another store just to avoid giving them my business. they didn't deserve anything.

Individual franchises so no higher management to help you. Trainer works for his mother who owns…read morethe business, but lives in Texas. Trainer cancelled often. Don't think a puppy can learn how to walk on leash by watching his dog. Continual inappropriate disclosure: drug addiction, recovery, mother's marriage, relationship with mother and girlfriend and girlfriend's business. Requested $500 refund. Have an email from mother agreeing to send me $500 Months ago. Will update review if I ever get the refund.

Such a bummer. I was so excited about the program when they told me they would work with Tolly for…read morea whole year if need be, but when I asked them about the program...how many sessions, etc they started saying things like "We won't know until we meet the dog". Ok, well that makes sense so how about you come meet my dog then tell me about the program. No go. They want money upfront and will not tell you anything about how many times a month they'll be working with you and your pooch. I even asked "So you are saying you may only see my dog two times in tehwhole year?" Then they started getting snarky. See below...

My husband, our golden retriever puppy Ember, and I, absolutely loved attending Puppy Preschool…read morewith Linda! It was informative for us owners and had nice goals to work towards each week complete with a worksheet to cover what was discussed in class! We both felt she covered the material in a way that addressed the best learning style for everyone, including our pup! She was so friendly and easy to work with. We also attended Puppy Playgroup, and were sad to "age" out at 18 weeks, BUT we loved our time there too! Ember loved getting a little bit of her extra energy out and meeting new friends! We will definitely recommend UCLA to all of our friends and family!

Linda is a very experienced dog trainer. I love her technique of positive reinforcements to teach…read moredogs. My Basenji has been attending UCLA Dog classes since he was a couple months old puppy. He now learned so much. Not only doing dozens of tricks, but listen well with our verbal demands. I highly recommend!

Today I went into the store and I met John he took such good care of my two dogs and made sure that…read morethey had the proper harness on and he fitted them countless times to make sure they fit he did an excellent job and I hope the owner is listening to this yelp or reading this yelp because John is very patient very nice and my dogs were puppies I wanna give a five star Yahoo rating to John Personally I think he'd be better and Management than the store manager

We came by after taking our fur babies to a off leash dog park nearby as we were celebrating our…read moredog's birthday and decided to bring her to a new city. As we arrived, we were greeted warmly by the staff members and were told that if we had any questions then they would be more than happy to assist. They also offered treats for our fur babies which is always a bonus! The store was neatly organized with plenty of walking space for owners and their pets to roam around. We came specifically for some birthday hats and accessories and were pleased to find it close to the entrance. As we were trying different hats, one of the employees Arrow offered to take some pictures of our birthday girl and told us that they offered a birthday goodie bag. We were delighted to hear this as who doesn't want to spoil their precious puppy on their special day? It took only a few minutes for them to get us a bag and Arrow also mentioned that we get 25% off treats, toys and food that could be used with the same year. What a steal! We decided to get them some hides (our dog picked them out for his sister and himself) and dog food. We came in for a birthday hat but left happily with much more. The genuine care for their customers and pets was very clear. From friendly and professional customer service, all types of products, and one of those neat water dispensers for dogs and cats was fantastic! We will be back!

Competitive pricing. Attentive staff to both humans and pups! Love the offering of hours of large…read moreoutdoor multi-dog play space which is very different than most other boarding companies. It's a bit of a drive for us from Bellevue, but well worth it. [PS - It's unfortunate that the pictures of an injured dog show up first. Not challenging their validity, but our dog has stayed at DWR multiple times without incident.]

Contacted about their dog daycare; learned they have breed restrictions (don't accept pitbulls)…read more Would be nice if this had at least been listed on their webpage with vaccination and other requirements.

Sometimes a good spot to grab what you need if you know they have it. Parking is a nightmare…read moresharing the lot with an H-Mart that's always busy. However I placed a pickup order. I get there, and they've elected to replace my items with similar because they were sold out of my stuff. Just refund it? What are you doing?? So my order is wrong. I go to exchange what I could and it takes her forever. She's inputting everything wrong, having to redo it. It got to the point where I just said you know what? Give me my order. I'll come back another time because this is clearly too much for you to handle. So now I have $40 worth of toys my dog can't use, love that! This is why people use amazon over physical stores.

I left my cat with the PetSmart boarding service for about a week over the holidays when I couldn't…read morefind anyone to sit for her/any independent places with openings. When I dropped her off I gave super detailed information including mentioning that I left pajamas with my scent to put in the kennel, some of her favorite toys, and treats - the person working the desk asked for guidance on treats and I said anytime, usually one tube a day. However, when I picked her up, the pajamas, toys, and treats were all totally untouched. This was especially disappointing after the person I spoke to after dropping her off was kind of rude in telling me that everything was exactly what I had requested. The staff was consistently hard to get a hold of (calls not picked up) and nobody I talked to seem to know who my cat was or have any direct experience with her, instead they referenced a chart which repeatedly had essentially no notes. She didn't eat for two days and they said they would call me if she still hadn't eaten in 24 hours. When I called the next day (24 hours later) she still hadn't eaten but I didn't receive a call. I gave two different people on two separate days advice on getting her to eat, both said they would try it, neither did (I had suggested giving her a treat outside the kennel and the treats were unopened entirely, that's how I know). They have no toys in their kennel at all regardless of what you bring and my cat was put in basically the only window kennel but I was never asked if she was social or skittish or anything. Also, they ask for consent to email/call/text but you will get zero updates on your pet. Maybe this all seems high maintenance but it seems pretty standard based on the other boarding places I've used or visited. Basically, I regret putting my cat there and would rather skip a trip than put her there again. Also, while this review is about a cat, when I picked her up I saw the doggie daycamp. Literally just one person walking the perimeter with a squirt bottle. They have some plastic structure kind of things but no toys and no real interaction with the staff member. The dogs saw us and came to the glass door, putting their paws up and barking and generally indicating that they wanted to leave.

This place is an amazing place for puppies and dogs of any age! Its staff are WONDERFUL!!! We've…read morebeen sending our puppy here since September '21 as a regular. Every staff we've encountered has made us feel like our puppy is special and so loved! Recently, our puppy hurt her paw, and Aloe and her team actually cleaned and took care of our puppy as her own for so many days, not just once. I can not express how impressed and appreciative I am of Scamper's staff.

These people are the worst! They are not "dog people" and don't have any of the joy, warmth,…read morecompassion or flexibility that comes with loving and caring well for dogs. They are incredibly inflexible and lack customer service to even fool me into thinking they like dogs. Some examples: My first day there my dog was excited and went up to the owner wagging his tail trying to greet her, and she responded that she couldn't pet him "because she just put lotion on her hands" WTF you own a dog daycare? This happens every time we drop off...the people working there don't even get up from the desk to say hello to him or verbally greet him...and he is a SWEET and well behaved dog. Also I asked if they have puppy cams like other daycares so we can watch our dogs and they replied that the "wifi isn't strong enough". Multiple times they have been inflexible with small and reasonable drop off accommodations that are standard fare at other daycares I use. I asked if they could let my dog watch me leave before whisking him into the back to help with his separation anxiety (takes all of thirty seconds). Even when there are absolutely no other customers there they find the need to remind me of how "unworkable" this accommodation is. Most recently, I was four days late paying an invoice and they called me to remind me about it THREE TIMES, and also emailed me. All other daycares I use bill weekly or biweekly, and I"m used to paying invoices as such. I understand if their policy is due at time of service, but it is the way they went about handling the situation that was incredibly offputting. This place has NO LOVE, NO HEART, NO SOUL, and definitely won't get my business anymore.

Sunny went in for his first groom ever and he came home looking handsome as ever! Thank you Sky for…read moretaking excellent care of my baby :)))

We brought Jax in today and I think our groomer did an okay job! The service was AMAZING, and she…read morewas really nice along with the front desk associates. We weren't bringing him in for a dog event, and seen that they are pro-groomers (which I agree with!) We weren't a huge fan of the grooming, just because we specifically wanted his legs to be stubby and to not cut down too much. We do wish they didn't shave the feet so far up. Usually it's not too high up and the fur from the legs cover it up a little. For us, we make sure to well groom our dog to avoid any shaving and make it easier for the groomer and make sure to grown his fur on his legs and face out especially due to how we like it groomed. The ears weren't what we described as well, but we cut it more ourselves. There were some spots with shorter hair then the rest and some long hairs sticking out which I fixed at home. It wasn't a fit for us, but appreciate the job that was done because Jax does look clean. I do groom at home so I'll fix up his ears. We did say we're open to "creativeness" so that's fair, but we meant it in a different way hahahah! We give our groomers grace because we know how hard it is, but I also love to be honest about it :) He also came home with a bow which is so cute! Price: $103! And the most expensive we did spend for a grooming for him. We still tipped because she did great, just not the style we wanted. Parking was great and easy to get to, and they have many services. I do want to go back to this place maybe one day but we'll have to see :)