Had an appointment at this office for 12:00pm (noon) on Friday March 13, 2026. I arrived at 10:45…read more(traffic was lite on 55) to find no receptionist and no idea where the doctor was. Finally at 11:45, the doctor appeared for about two seconds escorting a patient out. He then disappeared into the back. Never said a word to me. I sat in the waiting room for almost another hour (until 12:40) and had still not spoken with ANYONE in the office. I walked to the back of the office around 12:45 and all the lights were off and the doctor was nowhere to be found. Customer service rating: Big fat "0". Need hearing service: LOOK ELSEWHERE!. RJB - Braceville

Thank you for your extraordinary service to me while I was in need of hearing services while I was…read moreattending a conference in Chicago. Dr. Emily was fantastic. Contacting my audiologist in suburban Philadelphia, then providing me with a loaner hearing aid while my hearing aids were being repaired, improved my quality of life while enjoying friends and professional colleagues during the conference. Thank you for your commitment to your profession and the persons you serve. Kathleen

I am so glad I received my care here, Dr. Rebecca L…read more Anderson provides a high quality care to her patients, she really cares, she is very attentive to her patients needs and takes the time and patience to answer all questions concerning their hearing and devices. I recommend her highly.

For our family it was a long road to admit there was a hearing issue. All kinds of emotions were…read morekeeping us from taking this step, but after a referral to Sound Hearing Group I truly can't say enough about Dr. Rebecca Anderson. She has made this journey one filled with compassion rather than uncertainty. Dr. Anderson is exactly what we needed to keep us focused on the goal of better hearing through hearing aids. She is patient, compassionate and most of all LISTENS to her patients and reacts accordingly. We could have chosen a location much more convenient to our home, but I am so grateful that we followed the referral to Dr. Anderson and her team. Wonderful service, wonderful location, AMAZING staff! Highly recommend!

Terrible experience. Felt the daughter who provided care was not as knowledgeable of the hearing…read moreaid literature that they had in the office. She had difficulty explaining in a simple direct format of the levels of each hearing aids benefits. We became frustrated at the lack of return calls and the interpretation of their hearing test. The expectation was to purchase hearing aids without ever going over the hearing aid test results. We left and did not purchase and happy we did because we found a better provider who was able to answer all our concerns

I have always had a good reponse from Susan Rogan. She took care of my parents in their 90's. She…read moreis very patient and informal. Makes you feel comfortable.

Dr Kathleen Boyce and Sarah are absolutely fabulous! I have been bringing my father to…read more HearUSA since 2013. Now that his health is declining, he enjoys the benefit of them coming to the senior living center to conduct the appointments. ! cannot recommend them strongly enough!! Thank you!

I've been a satisfied patient at the Ear Institute of Chicago for over 10 years. I live in downtown…read moreChicago and have tried to find comparable care closer to home but I've been unable to find anyone who comes close to Jill Messina in skill, professionalism, and sensitivity. It's too bad that the other reviewer based her comments solely on office procedures. To my way of thinking, the most important thing is how the world sounds at the end of the programming.

Don't go here. First of all, they make you pay in advance. Then in order to get your hearing aid…read moreyou have to sign a waiver that allows them to get more money than the agreed upon contract with your insurance carrier. And if you don't sign the waiver, they won't submit your insurance claim. My original waiver was left blank and I was led to believe that I would be reimbursed for whatever the insurance said it was worth. Well, then my waiver was lost and they would not send my claim in unless I signed a waiver that was now filled in with 80% of maximum of $1000. Oh, did I mention that my claim was not submitted until I brought it to their attention nearly three months later? So the game changed over that time period. Feels like they were hoping I would forget about what I paid in advance and they would get to keep all of my money. Then not submitting unless I signed the now complete waiver? Seems like coercion to me. I've learned my lesson, NEVER pay in advance. NEVER sign a waiver. This is a scam and they will do whatever it takes to get more than the agreed upon contract. If I had knee surgery, I wouldn't have to pay more for the device than the agreed upon contract with insurance. They are taking advantage of people and the system. By the way, I've since looked them up and several people have sued. Stay far far away! They should be ashamed of how they do business! This is unethical.

Very thorough hearing exam, felt like she covered all the bases. I visited to get to the root of…read moretinnitus, she referred me to a specialist.

Wonderful, caring, and professional service by Dr. Chow. She did a good job of demystifying her…read morework. My wife and I are comfortable with her recommendations. We will use her for years to come.

I have been going to this Hearing center for two years. The team is pretty good. They try to…read moreaccommodate your schedule. I have found them very helpful. The reason for only 4 stars is the location. You must park in a garage about a half block away and walk to the building. If you are handicapped or have difficulty walking, this is not the place for you. I love the office manager Paige, she is top rate. In the past two years, I have seen two different audiologists, and the technicians keep changing. Of the three technicians I've seen, two were excellent.

This is the place to go if you have any hearing issues. The audiologist is knowledgeable, patient,…read moreand very insightful. The office manager is kind and super organized. I highly recommend.

Amanda Nelson went above and beyond the call of duty to help me get connected to a facility that…read moretook our insurance. She is very kind and helpful and also looked up information on the cost to repair our current hearing aids for my special needs son.

The audiologists and staff at Connect Hearing in Westmont have been great. They're very friendly…read moreand competent.

I would like to rate this office higher but cannot…read more I have been a patient of Dr. Spratford's for almost 10 years and will not go anywhere only because of how great he is as an individual. This review though is for the practice as a whole. Time and time again over the years, this office seems to have suffered the problem of getting too large, too quickly, without enough resources. When they did their major additions and upgrades it took them months to get things together. The staff was/is over-worked and there was too much traffic at all times. Outside of that transition time hasn't been better. Getting in touch with your doctor is difficult. You have to call, leave a message, and often, even if you ask for the doctor, you get a call back from the nurse. Then you have to go through the whole process of leaving a message and waiting again. The staff and RN's have repeatedly gotten my recurring prescriptions wrong when communicating with the pharmacy, sometimes costing me dearly (I will say that the office has resolved this for me with their in house pharmacy, but I had to almost demand it). Out of all of that, my biggest complaint about the office is the general lack of attention to detail. For example, if my doctor leaves town, I have to TELL the doctor filling in to check my chart. To me this should be standard operating procedure. How can you answer a question of a patient if you haven't reviewed their file? They are too busy, without enough administrative staff, and it shows in the quality of assistance I get when I'm not with my doctor. (I'm surprised there's a hidden review here that says pretty much the same thing. I knew when I came on here that I couldn't possibly be the only person who's noticed this problem creep up over the years)

The group has been renamed to Prairie Medical Group, but are in the same location. I have been…read moreseeing Dr. Erin Vaughan for a few years now and she is awesome. She is young, probably in her 30s, and just very attentative to me. I've seen doctors in the past who were eager to get you in and out, but Dr. Vaughan takes the time to sit down and listen to what you're going through. My most recent visit was in January '08, the reason I didn't really know. I had had a perpetual throat-clearing/cough for at least a year and I was finally getting it checked out. I did some research, and didn't know if it was allergies, asthma, or GIRD. I went in there, she sat down, and said "This is when I get to be a detective and figure out what's going on with you." I thought that was AWESOME! I was in there for an hour an a half, she was running different tests on me, and we figured out that it's possibly allergy-induced asthma, and definitely some allergy issues. I feel a lot better now that we're getting to the bottom of things, and I would recommend her to anyone! Other notes: I rarely have to wait more than 5 minutes in the waiting area to go into a room, which is great. Nothing worse than going to the doctor's office and having to sit and wait (especially when you have an appointment!).