I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

Dr. Inserra is the best doctor ever. She is very professional and personable. She cares about her…read morepatients and often sacrifice her break time to fit in patients with urgent need. She combines prescriptions and supplement suggestions to treat health issues holistically. I always feel better after my visits with her.

I give this place 6 stars for their service and 3 stars for their billing. As per their medical…read moreservice I want to give a shout out to Dr Farsi. I came in with wax build up in my left ear (had issues since a kid) and he not only fixed it he explained fully what was CAUSING this issue. He listens and he caters the medical advice based on the specific patient needs. I also want to commend Melissa for her due diligence in cleaning my ears in a prior visit. As per billing I feel that pricing is high. Just be sure to ask upfront what all costs are (ex: there is a new patient fee). The staff is friendly in the front reception area and will answer any questions you have. I came here since my usual Provider (Kaiser) was not available until much later.

I've been bringing my mom to this Hearing Life on Thornwood for several years now. Lori takes…read moregreat care of my mom's hearing needs. My mom got hearing aids here and we come back regularly for hearing and hearing aid checks. The staff is always very friendly and accommodating with my elderly mom. The office is clean with coffee and candy in the waiting room, and we've never had to wait long to be seen. When my mom has had issues with her hearing aids or with the app, I call and they get us in quickly and resolve all issues for us. I confidently recommend Hearing Life.

I took my mom here to get her hearing aid replaced. Was easy to make an appointment, and they were…read moreon time and ready when we got there. They did a hearing test, and reviewed the results with us. We decided to keep the existing hearing aid she had, but got one of the repaired. They were so patient and knowledgable and helpful with her and we felt totally supported. I would 1000% recommend these guys.

I had to get an audiogram quickly and they gave me an appointment within the week! The receptionist…read morewas nice when I entered and I was taken back within minutes. The front area was nice and clean. The test itself did take some time, but once it was completed, the results were thoroughly explained to me in words that were understandable. I would go back here if I needed another hearing exam, and I definitely recommend it.

They are the nicest and most accommodating folks! After finding out that I am traveling…read moreinternationally for three weeks and that my insurance company was not very responsive, they gave me a loner for the three weeks until I come back. After receiving my hearing aid, they were very patient explaining all details and adjusting the software to my needs. Very professional and very personable. Cannot recommend them more.

I have long-term hearing loss from motorcycles, rock and roll concerts, and the blasts from…read moreshotguns and rifles. Its been over 42 years that I have suffered from tinnitus. My current aids were not really doing the job, even though they are less than a year old. I just wasn't happy with them. So, I went to see Dr. Miles. He provided me with a new pair of Oticons. They are FABULOUS! I don't understand the technology, but apparently it monitors all the sounds at about 100 times a second. Here's what it says on its website: "Powered by the Velox™ platform, the newest BrainHearing™ solution from Oticon employs an "open sound" approach to manage multiple speech and noise sources, even in complex listening situations. The company says the new OpenSound Navigator™ scans the environment 100 times per second to analyze and balance every sound individually. Environmental sounds are said to be accessible, but not disturbing. With this open sound experience, Oticon reports that it makes traditional directionality, designed to focus on the main sound in front and suppress background sounds, a thing of the past. Users can now focus on a conversation while staying attentive to people and things around them, and switch focus quickly and easily." Now again, I don't understand it all exactly, but the aids have been really working well. Oticon also has an app for the phone that makes it easy and unobtrusive to control the volume. You don't have to pick the ambient noise quality (e.g., car, restaurant, etc.) because it is doing that all automatically. At least that's what I think its doing. Great hearing aids! I haven't been this happy with hearing aids in a long time. Patric Kelly

Ritchie Blanco at Hearing Life always makes himself available to address issues with my Oticon…read morehearing aids in a timely manner. As I can't hear without them prompt and effective service is crucial. Ritchie is professional, friendly and knowledgeable, as is their entire staff. I've been a patient at this office for over 15 years. Ron Levi

I rarely give feedback on Yelp, however this is something I must share with everyone…read more My first experience with this wonderful staff and THE BEST CARE, above & beyond anything I could imagine. It took me a lot to put my pride aside and face the fact I can't hear and need double ear pieces, regardless of how others would see me as an old lady or weak. My first experience was awesome & Frighteningly exciting, I was now hearing EVERYTHING !! So many noises would startle me to death. Other than I can finally hear, never been so welcomed by Dr's and staff such as these wonderful ladies have always done. I Feel really special and always receive best personalized interactions when going to this office !!!!! I can promise & tell you this. After 3- 4 years of going there, they know me by name and I leave feeling so happy to be treated with care,respect & educated on how to use & maintain my buds. ONCE again SHOUT OUT TO MY LADIES I thank you for outstanding job you do !!!!! You deserve a million stars

I've been coming here for my hearing test for the last 4 or 5 years and this week I was scheduled…read moreto come do another hearing test. My doctor told me about making an acrylic mold for my hearing soda so they'd be less uncomfortable or ticklish in my ears. They made another appointment for me to come back and to bring my hearing aids so I did today and I came early but when I asked them where my hearing aids the girl named Abby or something told me it was being cleaned and the wire on my hearing aids were replaced and so I asked to see my hearing aids and I wanted to speak with the doctor who saw me a couple days ago. But instead of letting me talk to her, they lied that the lady who came after me was here first or her appointment was first and it wasn't first come first serve. So they gave my hearing aids back but it looked different than before so I told them about that. Then lied to me once again and said okay nothing was done to my hearing aids. Then another lady who also worked at the reception desk but more to the left approached and fake apologized on behalf of the office and she was basically trying to get me to shut up and go. She suddenly said she had to contact insurance because the mold the doctor offered to get me suddenly needed to be approved by insurance, another lie. So they made me come all the way here even though my house is far away and I was stuck in traffic and I got here and they all started to lie and give me reasons and tried to blame me for their own miscommunication.

They siphon their patients - for example; patients with low insurance -go to low income…read moreareas/facilities and the better your insurance the better location/facility and equipment. I think that is pretty messed up

We had a very good experience with my dad. Everyone is knowledgeable, efficient and polite.read more

$7000 hearing aids are always in the shop being repaired. Expensive junk! Now they are squeaking…read moreagain!

I Purchased hearing aids from Camino ENT around 18 months ago for $7,000 which I considered to be…read morean outrageous price. Their claim was that they provide much better service, repair, warranty, etc. Their claim was BS. The hearing aid worked great for about a year and when they started acting weird I called to make an appointment for their great follow up service, they were booked out around 2 months. They contacted me a day or two before my appointment to reschedule, again another two months out. They rescheduled that appointment also. Ultimately it took over six months to ge an appointment. They performed some software updates and changes to the programming to see if that helped. It did not. So I called for another appointment. I called and left a message 5 times over 3 weeks before they finally called me back to schedule. Now they are sending my hearing aids back to the manufacturer for service and I received loaner hearing aids that are 3 or 4 generations back. Their top notch service, repair, and support, doesn't exist. Go to Costco and get a similar set of hearing aids for around 20% of the price.

I had been putting off getting a colonoscopy for about 5 years because I really didn't like the…read moreidea and couldn't find a doctor I felt comfortable with. I actually chose a couple of doctors before but ended up canceling both times. Finally, after more searching, I found Dr. Kristina Hobson in Los Gatos. To be honest, when I first walked into her office, I was already looking for an excuse to cancel again. But once I spoke with her, I was really impressed with her knowledge and the way she explained everything, so I decided to keep my appointment. Today was my procedure at Silicon Valley Surgery Center, and I had such a great experience. The facility was clean, calm, and very nice. Every single person I interacted with was wonderful. From the front desk to Barbara, who helped review my paperwork everyone was kind and welcoming. My first nurse, Kay, was incredibly nice, knowledgeable, and professional. When she went on break, Nicole took over she was also amazing. I'm not a fan of needles at all, but she did my IV so gently and with so much care. Then Kat, the third nurse, took me to the procedure room she was kind, calm, and very professional. Dr. Michael Block, the anesthesiologist, was excellent. He actually texted me the night before to ask if I wanted to review everything ahead of time or on the day of the procedure, which I really appreciated. We exchanged a few messages, and then he spoke with me again before the procedure and explained everything clearly. He was confident, knowledgeable, and very reassuring. In the procedure room, I fell asleep within seconds and woke up quickly afterward feeling great. Within about 30 minutes, I felt completely fine. I was even able to take calls and respond to emails. And now, about Dr. Hobson ,she is truly a 10 out of 10. Honestly, the entire experience was 10 out of 10. From the office to the surgery center, every single nurse and staff member was exceptional. I'm a very detail-oriented and perfectionist person because of my job, so I don't say this lightly. Something I was so scared of and postponed for 5 years turned into such a smooth and positive experience. Thank you to everyone

$600 for a new patient visit and exam. Her advice also worsened the problem. I had a follow up…read moreappointment which I called in to cancelled yet they still charged a $50 no show fee. The front staff sits there and chit chat while the phone rings. Almost impossible to reach the billing department to reverse the no show fee; goes to voice mail.