We just returned from a 10 day stay in one of Heartland Cabin Rentals Cabins Beary Lazy. I must say, we've been visiting this area for years, and have stayed at many cabin rentals. This by far was the cleanest, we've ever stayed in. The office staff at Heartland Cabin Rentals are PHENOMENAL! They take such great care of their guests, very knowledgeable and friendly. We called and spoke to Josh to get our free tickets to one of the many, attractions that they offer for just being their guests. That's a definite Plus.. We also took advantage of the discounts they offer for first responders. That was just another plus for us. From now, on all our visits to the area, our stays will be booked through Heartland Cabin Rentals! They made our stay a great memory Thank You Heartland Cabin Rentals! read more

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My wife and booked a long weekend getaway from Heartland Cabin Rentals. We found the cabin extremely clean and well appointed, with everything we would need for our stay. We stayed at Beary Lazy Cabin, and enjoyed our dinner's on the wrap around porch. Very Relaxing Will definitely book with them again in the future. The staff was more than helpful while booking. read more

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Had a great stay and would recommend this company. We have stayed in many of the Heartland Cabin Rentals for weekend getaways. They are always clean and the staff are very helpful. The free attraction pass is a great perk for staying with this company also. read more

Heartland Cabin Rentals - We saw a bear and it waved to us! - Hotels Near Me - Pigeon Forge, Tennessee

My family and I stayed and Campfire Lodge. It was a great and beautiful cabin. Loved the three floors where each family member had their own private bathroom and bed. The views were outstanding. The decor was beautiful!! The owners really know how to make it feel homy and relaxing. I and my family would def rent this one again. Next time longer. From the hot tub, jacuzzi tub. Pool table , wet bar. The swing and chairs on the wrap around porch. The relaxing and beautiful views in the morning while swinging and drinking coffee. Our time there was not long enough!!! We are very thankful we found this cabin. And the owners were great with communication and questions. Def a great rental not to pass up!!!​ read more

Rented a cabin near Gatlinburg from them. "MY TENNESSEE HOME." The place was in very poor condition with sagging, uneven floors, ceiling issues, ants, and missing advertised amenities. Steer clear! read more

I rented from Heartland Cabins since 2005 and was so looking forward to this 5 day stay. God's Grace was the name of the cabin. We arrived a little after 6pm, after driving from Ocala, Florida. The cabin is awesome at 1st look. Bedroom separated correctly. We had unpacked and getting a few things from the grocery store and dinner. We looked at the cabin, the 1st stop was the main parch area off the main floor. We found cob webs so thick with bugs and debris in them around the hot tub area. Then we checked out the lower floor, where the pool table, bedroom area were. We went out and was greeted by a very unsteady rail on that porch area.. Then the top bedroom area were the arcade games were really no problem at this point. We went back to the main floor and found dirty areas, 2 dining chairs broken, and the main bath had something scratching from the outside to get in. Knifes were missing and dust in every corner. By the vent on the floor it looked like it never was cleaned right. As any other traveler we bought tickets prior to our arrival. I called the office to make them aware of the issues, talked to Ashley she said well we take videos and everything look fine but they would have maintenance out. I at that point said look we will not be around and I felt uncomfortable with someone coming in when I was not there with my personal stuff and my friends stuff out. Besides this was 2 women traveling alone. Her husband and my dad ok'd this trip. I said I wanted her to note the broken furniture and the rail to be fixed prior to new guests, and we would not be using the porch with the broken rail. Well as time went on I found both bed frames broken, I went to wipe a spill up and the white paper towel turned black. Now when I got back home I had several Dr's appts set due to a heart attack I had March. So it was a few days before I could write them. I wrote them, I requested my final bill and where I could review them. Now their response was they were aware of the broken bed rail and a part was order. Why did they not tell me this prior to check in. As 2 adults were staying there. The also reminded me that I should had let them come out, I ask why should I put off my vacation time to repair their crap. And that they have video tapes. OK explain to me how a childs book was under a leg of the pool table to balance it. Well I was going to give God's Grace the cabin a 3 I wrote about my experience on their referred site and guess what. They only publish 4-5 stars with the complaints of parking and they need a new coffee pot. So here I am giving a review, Hoping that owner will see and see what management co they have working for them do. I do have pic's will post as soon as I can. I am thinking about letting the BBB know about this issue also. Look not even a I am sorry or apology. Beware Of heartland cabins. read more

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Happily Ever After Cabin In all honesty, there was nothing majorly wrong with this property. It was all minor things, and things that happen over the years. The Jacuzzi had some wear on it and the water ran extremely slow. So, by the time it was full. (Has to be above the jets to run them) the hot water was running cold. The water is also well water so it has a smell to it and it smells like rotten eggs- which was off putting with this being a honeymoon cabin, which applied to the shower, the jacuzzi, the hot tub and when washing dishes. Again, I know this is something that is typical with well water, but it was just a little off putting with us, not knowing that walking in. Some small things needed fixed like the handles on the Jacuzzi kept turning. They didn't stop when they were supposed to. They just kept turning forever so it was hard to figure out where water was running full speed and where it wasn't - it was really weird, the cable offering was very minimal. Lots of wear and tear on some of the towel hangers in the bathroom. The towel holders were chipped away and splintering - again this wasn't a big thing but this is why I didn't give it a five star review. Many of the channels that you would see wouldn't be offered so you click on it and you wouldn't be allowed to watch it. (there was a DVD and I believe a VHS player provided but we drove 11 hours and didn't bring any of that stuff with us so we didn't utilize that.) So, again, nothing majorly wrong with the cabin just small things that were a little of annoyance if you spend a lot of time there. I still highly recommend it! They provide an Alexa that was set up to tell you about the areas around you and give you information for food attractions and entertainment plus all the other typical features of an Alexa. And the driveway was really well laid out. they do tell you a certain temperature that you have to keep the cabin between and they tell you if you put it below (during summer months) that you pay the fee to have somebody come out and fix it If it breaks. They did tell us in the email instructions not to use GPS but I did find that Google maps did work to get to this location. It gave great details and great turn by turn information to get to this address. The directions that they provided were a little unclear because the street names don't match up depending what direction you're coming from. read more

DO NOT BOOK WITH THEM- First we get there and things are pretty typical. A little less nice than the photos, kinda dirty- turn on the jets to the tub and hair and lint come shooting out, (also it's well water and smells like sulfur) shower is also gross, housekeeping left cleaning supplies out, just little things I could deal with. We leave to go to dinner and a thunderstorm hits. We come back to the cabin and there's no electricity and no water. We read through the manual to see what number to call. Which btw they state in there that they don't leave flashlights or candles because "people steal them" and say you can purchase those things with YOUR own money. We have to drive back out the road to get service to call. We call heartland, they say the power company is working on it. We try to call power company and we can't get through-you need the home phone number of the serviced address to talk to someone, otherwise you can just leave a message. So we spend the night with no electricity and no water. Understandable. Wake up today, still no water or electricity. We call to see about a refund. I mean no one in their right mind would expect someone to pay $$$$ for a cabin with NO WATER..... wrong. They will not refund you for anything. So now we are one night in our once a year child free getaway and we can't even shower, wash our hands, or brush our teeth. This company is GREEDY, MONEY HUNGRY, and definitely does NOT care about their customers. Paying $300 a night for a dingy cabin with no electricity and no water is definitely a HUGE RIP OFF AND SCAM. read more

Our family trip was cut short, by 3 days, due to a mental health crisis and a sick family pet back home. We purchased travel insurance through Heartland when we booked our cabin. Before we were able to return home, our family pet died. We filed a trip interruption claim for the lost 3 days and the insurance company denied our claim. Heartland should have refunded our $90 payment for the "insurance" but refused to do so. We didn't even ask for any of the rental payment for the lost 3 days. Look elsewhere for a vacation rental. read more

Not very good customer service. have a cabin rented for 3/22/2020 thru 3/28/2020 and tried to cancel due to the virus. will not refund for any reason and I even had trip cancellation insurance. not very ethical company to do business with read more

Went on vacation...came home with "Hot Tub rash"! I am giving this review 2 stars because the cabin was beautiful as well as the view, so I can't deny that. Alternatively my girlfriend and I had what looked like numerous "bites" and "clusters of bites" after sleeping in the cabin and using the hot tub for 5 consecutive nights. I contacted Heartland Rentals about the issue 2 days after checking out and spoke to "Casey" numerous times only to receive a disparaging email from Heartland Rentals about what we were experiencing. I was never able to speak to Shelia Ogle (Owner of Heartland Rentals) and corresponded via phone or email with "Casey". Our initial presumption of what causes the "bites" looks to be wrong, since I had to see my General Practitioner because of the way it spread and got diagnosed for Pseudomonas a.k.a. "Hot Tub Rash". Heartland Rentals did inspect the cabin upon my request and only responded with an email informing me with "negative" results for the bug inspection but no inquiry into my well being or my girlfriends, and it was chalked up to "Chiggers" by Casey. Since I can see a divide had already been created by management of Heartland Rentals, I did not inform them of my Pseudomonas diagnosis, which is usually caused by a "poorly maintained hot tub or pool", because I doubt they would care at all. I had supplied photos of what we were experiencing and management basically tried to blame the customer and insinuate that I was lying about the vacation. As of 19 Jun 2020 I am still on antibiotics for this condition and never thought something like this would happen. Casey said the they "drain and sanitize" the hot tub after every guest, and maybe they do. They just don't do it good enough and have the photos to prove it. If this incident had not happened or if the management responded better I would be giving a 4 or 5 star review. As it stands, we will never use Heartland Rentals again. Follow Up Info: Heartland Cabin Rentals never did reach out to me on their own, nor did they post this review on their webpage for the "Alone With A View" cabin's website. Instead..they did send me the following email which has been copied below. I am on round 2 of antibiotics as of 28 Jun 2020...over 3 weeks from my vacation with Heartland Rentals. View the pictures and decide for yourself if Heartland Rentals and their wishes of "health and happiness" is where you would like to spend your hard earned dollars!? "We are very sorry you and your girlfriend contracted this. We want to ensure you the hot tubs are drained, sanitized and cleaned at every check out. When Casey spoke with you,he did suggest possible chiggers being we are in the mountains and guests hike and do nature trails. This was a common response and in no way spoken to divide the guests from the rental company. We are dependent on guests to inform us of any issues like that. However, we have to follow proper protocol to get to the bottom of it. Casey was simply trying to find out all of the information and rule problems out. I, Shelia, am not in the office all of the time like Casey and the others. Email is the best way to reach me as I am in and out in meetings with owners and checking cabins. Once again, we are sorry this has happened. We wish you and your girlfriend health and happiness. Sincerely, Shelia Heartland Rentals" read more

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The agents are polite, but you'll unfortunately be talking to them a lot. I've been to Gatlinburg several times over the past few years. It's one of my wife and my favorite spots to get away for a while. This was our first experience with Heartland Rentals and things seemed pretty easy prior to our arrival. They do require that everything be paid in full two weeks prior to arrival which was different than our prior experiences but was fine. When we arrived we were told that our reserved cabin was no longer available. There had been storms the night before we got into town and the power had been knocked out. We were given two choices on what to stay in instead. There was no discussion of compensation or even a larger array of options to alleviate the disappointment, but we received a cabin nonetheless. The cabin we ended up getting (from the two we could have) was far away from most of the things we'd wanted to do, but we made do. On the final night of our stay, the electronic code they provided did not work. We called the office, and it turns out the batteries in the lock had died and that resulted in us being locked out of our cabin. Heartland did call a locksmith, who arrived to get us inside within an hour. Unfortunately, they also instructed the locksmith to cut a new key for the lock. While I understand this is something that needs to be done, it was a shame that this had to be done on our vacation time when we'd already lost more than an hour of our final night just trying to enter our cabin. Again, Heartland made no offer to compensate us for the trouble even though the lock had died because they did not check the batteries after they had brought the cabin under their management per their agent. I understand that things happen, but to have several things happen with little to no regard for your customer's satisfaction or time and absolutely no effort made to set things right financially means I cannot recommend this rental outfit. The cabin was beautiful, and while my wife and I will be returning to Gatlinburg, we will not be visiting a Heartland property again I shared this review with Heartland prior to posting to any public website, and they sent me a hasty reply about how they're sorry to hear that I won't be coming back but that they don't offer any type of refund or compensation and that, while we were locked out of our cabin for one night, that we had several nights we weren't locked out. It would appear that a functioning entryway into your rental property is not something that should be assumed when visiting a Heartland rental property and that a 75% success rate for you getting inside should be considered a successful trip. read more

We were very unhappy with our experience. The cabin was dirty and rundown. Baseboards had not been cleaned in years. Pulled a glass out of the cabinet and it was so filthy I just put it back and did not attempt to use any of their dishes. Shower was horrible obviously cheapest and a old shower spray. I did not call the office I did not think they could do anything to improve the situation. Once I did let them know they were not very concerned and just offered excuses. I will say bring your own bedding when using these cabins. Our were old and thread bare. I will come back to Gatlinburg but never to Heartland Properties. When I told this to the office they did not have much to say. read more

We rented the Smokey Trails cabin from Heartland and couldn't be happier with the experience. I had an idea of what I wanted and used the website to narrow down my choices. When I called Heartland they answered all of my questions and made a suggestion that was perfect for us. They were friendly and sent us all of the info that we needed and even checked with us prior to arrival. The company was so easy to work with. The cabin was fantastic and had all the amenities that we needed and more - kitchen, hot tub, washer/dryer, pool table, fuse ball, darts, fireplace, grill, internet and rockers. We never wanted to leave. If you are looking for a vacation with a little R&R combined with lots of entertainment, call Heartland Cabin Rentals. read more

My boyfriend and I stayed with Heartland in July for a long weekend for my birthday. We looked at all the cabins online and picked the one we thought would be the best, the Cozy Mountain Hideaway. It wasn't huge but since it was just going to be the 2 of us we didn't need anything massive. We got to the office after hours but they had called us ahead of time to give us late check in instructions, which was very helpful. The check in process went fine, but finding our cabin in the dark, however, was another story. The directions were correct, but it was so hard to see the street signs in the dark that we got lost at least a couple times before we finally got where we were going. The cabin itself was a little musty, but not terrible. It could definitely use a little updating as far as the linens and appliances and furniture. Not that any of it was unusable but you could tell it had seen better days. Overall, really nice management that called us numerous times during our trip to make sure that we made it to the cabin safely. Cabins weren't 100% what I would've wanted but since we weren't there all that often, it didn't matter too much anyway. We would definitely stay with them in the future. read more

We stayed here over the kids spring break. The Country Hideaway was as described on the website. The customer service was exceptional. They even said to call them when we arrived to the cabin to let us know that we made it there ok. It was a bit difficult to find at night time so be prepared to use gps. It was clean, nice and very peaceful. Hope to return again in the future. read more

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Good rental company, not so great cabin. We stayed in "Wine Down" over the Memorial Day weekend. Office folks are polite, and getting to the cabin was easy. Because of its location, you can get around without getting into the heavy traffic areas if you use a good navigation app on your phone. Pros: Easy access and close to town. Only one step to enter the cabin, and level parking right at the door. Electronic door lock...no keys to lose. Very nice, comfortable layout inside. TV's in every room. Private hot tub on the back deck. Pool table upstairs. Dogs allowed. Kitchen larger than most. Cons: Neighbors are VERY close. Construction next door. (fortunately no work there over the holiday weekend) Refrigerator was not clean inside. Roof leaked in 3 locations during a heavy rain. Several lights not working. Come on folks....make sure all the lights work! Missing tv remote in the living room. Fortunately there was a matching tv upstairs. Pool upstairs needs to be resurfaced. Felt is pitted and torn. Upstairs windows need blinds/curtains. No privacy upstairs. Overall the cabin needs some basic maintenance. The owner needs to step up and get it done. read more

5 of us stayed in "Gone Fishing" for 6 days. 6/11 to 6/17. The parking was terrible, one flat surface to hold one car at the top, a hill and another flat surface to park the other car. The walk to enter the cabin was steep, hard to walk down. The inside upstairs was very nice but the stairway to the other 2 bedrooms downstairs was a spiral case. It was awful to use !! It also smelled musty in the downstairs. Used the dyer( an old one) to dry towels, the timer didn't work and the towels got so hot you could barely touch them, approximately another 10 minutes and there would have been a fire. Air conditioner quit (90 degree weather) had to have a repair man there to fix it. No trouble after that, worked fine. I would never rent this again. Joyce A read more

My family and I stayed there as repeat guests. The first vacation was fine-no issues or problems back in 2018. Now we stayed in a different cabin for several days. The lock keypad batteries died while we were there, and they did srnd someone out to replace them the next day-not a big deal. The bedroom TV had a remote only to the DVD player and not the TV, and you could not change the channel on the TV itself as the buttons did not work. There was dirt and dust ALL over the floors along the edges and behind the bathroom doors. There was thick mold along the tops of the shower as well. Body hair or pubic hair was found in the sheets and on one towel. The hot tub was nice, however the water smelled heavily of poop. There were cigarette ashes on the porch with the hot tub as well as beer bottle tops along the edge of the hot tub. The cabin was nice, but the cleanliness was extremely lacking this time. Super disappointed to say we will NOT be back. I will not spend my precious vacation time cleaning. read more

It sounds crazy but I feel this company is guilty of bait and switch. We rented a cabin from the website and within a couple of days we received a call that the cabin we rented was not available. With no offer for a refund....They gave us 3 choices of rentals to substitute. None were compatible but we settled for the one that would physically accommodate us. Bad decision. Do not do this! I'm sure this keeps their occupancy rate up. Faulty oven, uncomfortable beds and broken furniture. VERY Minimal kitchen. Don't fall for this. read more

I give 3 stars because the cabin itself, Feels So Right, was clean, comfy and in good shape. We have stayed in Heartland cabins before and both were clean and enjoyable.They should warn people though that this cabin is a somewhat treacherous, STEEP, winding drive up the mountain, and the driveway is the worst part. The directions they gave were difficult to follow as well. We had a newer AWD vehicle, and still the tires were spinning trying to make it up the steep driveway, even when it was dry. There's no way I could have made the drive up there, and my husband is a very experienced driver and it was still nerve wrecking for him. Not to mention the tire tread lost. There's not much room to turn around on the parking pad to get back out either, and no fencing or railing to help visually guide you so you don't go over the edge of a steep hill. I wouldn't recommend it unless you have 4WD (and nothing too big) and lots of driving experience. That said, the bed and pillows were comfy, and the jacuzzi tub was great. Clean, newer appliances and a/c, and hot tub looked clean although I didn't use it. The pics are deceiving about the size; the living room is small (standard living room size, not a 'great room' type of size). It was comfy enough for us, but 2 couples would probably feel cramped if they tried to watch TV together. The pool/ping pong table in the upstairs was fun, and generous seating on the porch with a swing. The towels appeared clean but had a strong odor to them, like lighter fluid. They must have been washed with something they shouldn't have been. Bathrooms had plenty of space but little counter top space, so if you need to spread out a lot of toiletries to get ready that could be a drawback. Bring your own paper towels and tp, because what they use is below the standard even used in most businesses. Despite the location there were other cabins nearby, and we could hear them partying past midnight. (That's not Heartland's fault, just including in case total privacy is what you're after.) We would probably use Heartland again if we wanted a cabin again, but would definitely ask LOTS of questions about the location of the cabin and how to access it. read more

We stayed at the Away in the Mountains property over Memorial Day weekend. After being cooped up in our house for months, we decided to get a change of scenery. We are still being very cautious during this crazy pandemic, so when booking, we wanted a property with a pool, hot tub and pool table in the mountains so we could stay at the property to entertain ourselves for the weekend and not go into Gatlinburg or Pigeon Forge for the normal activities. While the cabin itself was awesome, the amenities and condition of those amenities were misrepresented to us. The pool was closed and under construction. This was not mentioned on the booking page, the website or any confirmation email. The hot tub was not hot. We called to ask for maintenance to come to check it out, and after being told they would, they never showed the entire time. Despite these failures, the management refused to compensate us for the misrepresentations and instead said we paid for a mountain experience and that's what we got. They suggested we should have gone hiking, but with a small child - hiking is not on our list of feasible activities. On top of this, the outdoor patio table was broken, there was a bucket of spilled cigarette butts on the patio and a broken light. Don't fall for the pretty photos like we did!! read more

This made our second time staying with Heartland and both stays have been excellent! Staffing is very kind and courteous, they go above and beyond to make sure your stay is very pleasant! Will definitely be using Heartland again! read more

Cabin was nice & cozy, although there were drawbacks We enjoyed our vacation to Pigeon Forge. The God's grace cabin had a nice amount of space for our family to spread out & to relax. The hot tub was great. There were some drawbacks/disappointments, though. First, upon our arrival, we found beer cans around the porch, which made us fear that 1- the hot tub had not been checked on, as clearly the porch was still a mess. 2- The second day into our trip, the lot next store started being razed, so we could not actually rest in the cabin. We called the rental office & they said that since they do not own the other property, there's nothing they could do about it. It frustrated us. In my opinion, they could have offered to bring us ear plugs, or noise-cancelling headphones, etc. There's things they could have done to make it more pleasant & they did not 3- Then, due to the neighboring lot being razed, there was a tree next to the cabin that got lots more wind than before. That tree continued to "hit" the cabin over and over whenever there were high winds. Each time it was the middle of the night waking us up. 4-The construction vehicles regularly took our 1 parking spot, so my husband needed to keep asking them to move so we could park in our one space. Either way, it was a good cabin, and it was a very nice location. I just thought that if we are spending $1,200 to stay someplace, we'd want them to verify/ understand our stress when we called & at least TRY to make it a relaxing stay for us & we did not see that happen. It was a beautiful cabin - I would not stay there again until the construction next door is finished. read more

The easiest and fastest check in and check out process I have ever seen. Ordered our Cabin over the phone and it was EXACTLY as what was described over the telephone with the receptionist. We went to the TN vs Bama Game and all hotels were full not to mention due to Fall break for alot of families. So we needed a 1 night stay at a cabin, and thats exactly what we got. it was super nice and plenty of room for just a couple. We can not wait to come back in a couple weeks or months and bring our children. Our cabin was called the Thunderbear Hideaway. Although the parking sucked because we were stuck on a hill, we made it work for atleast the night. We truly suggest this cabin to any and everyone! read more

My friend and I stayed in Mountain Dreams from Heartland Cabin Rentals this past weekend (Nov. 7-9) and had the best time! The cabin was top notch in accommodations and class! Everything seemed brand new and not worn out and used up like in some cabins. The view is fantastic, the hot tub and sauna along with all the appliances, free Wi-Fi, and washer and dryer all worked perfectly - the first time! Tina and Misty at check in and check out were friendly and helpful about how to use the keyless entry and turn the alarm system off and on, not to mention their directions to find the cabin way up in the mountains were flawless - you couldn't ask for nicer people. My friend is already making plans to come back with her family in a few months! I've stayed with Heartland Cabin Rentals before and will do so again! I highly recommend them. read more