Great location on the island surrounded by shops, restaurants, and other activities. It's also a 12-20 minute drive to Dollywood and 20 minutes or so to activities in Gatlinburg. Staff was super friendly and helpful. Every interaction was genuinely friendly, fun, and welcoming. The rooms are a good size with an indoor fireplace that adds a nice touch and large bathrooms. They have outdoor balconies overlooking the shopping area or river - which was great for seeing nature (geese, beavers, herons). Facilities are nice with a good sized gym and large rooftop pool and hot tub overlooking the Ferris wheel. The roof has plenty of lounge chairs and the chill bar with great staff that will bring your orders (food included) to your chair. The hotel is pet-friendly and has an indoor fireplace-house restaurant and bar (Fins) with an outdoor patio. It also has an onsite Starbucks. While pricey, the amenities, room size, great staff, and location made it worth it! We've already started talking about our next visit! read more

Head to Gatlinburg and stay at the Margaritaville Resort. This hotel has seen better days. We had a basic room with two queens overlooking the creek. The bathroom had a vent with tons of rust, the paint was chipped all over the walls. Beat up and scuffed furniture. The patios were sad and depressing. The patio door was broken and did not lock. The view is "sad creek with creepy parking lot." The hotel also gives a complimentary margarita coupon to guests. We do not drink alcohol. When I went to the bar I asked the manager if we could trade it in for a non-alcoholic margarita or NA beer and they said no, only alcoholic margaritas. How ridiculous! Not even a freaking mocktail margarita! After staying at the Gatlinburg resort property this was a huge let down. We have since learned they are two different franchise owners. Suffice to say, we were going to stay two nights. We paid for two and after one night we left and booked a room at the Gatlinburg location instead. That's how bad it was. read more

Location, cleanliness, friendly service, comfortable beds will definitely stay again!

Went away for a relaxing weekend and that's just what we got! Wonderful suite, great views, and wonderful staff! Suite was huge! Separate little dining area, 1 1/2 baths, living area, double sided fireplace, big separate bedroom, big jacuzzi tub in the bathroom, big shower with a rain shower head, free WiFi and more. We did not take advantage of room service, but you can order from Finn's Bar & Chill. We also had a nice sized balcony that overlooked the fountains that had 2 chairs and a table. read more

Margaritaville Island Hotel - View from Presidential Suite - Hotels Near Me - Pigeon Forge, Tennessee

I been wanting to stay here ever since I came to the Island back in 2016. I remember seeing the rooms having balconies over the shopping center and areas and it being super beautiful. When checking in here, there is very little room for you to pull your vehicle in the front next to the valet parking. As I found out later that the self parking is super far away and across the bridge over next to the general free parking to the Island. I think this hotel would have been excellent if they had a nice parking deck just for the hotel guest parking right next to the hotel over the river. If you have a ton of stuff to unload , it can be alittle annoying as you will need to get a dolly to unload and have somebody watch your luggage while you go park your car. The front lobby is a bit small as I am used to having a large island theme lobby. Aside from the parking situation, the hallway was nice but the walk could get to be super long if you're coming from the lobby elevators as the rooms wrap around half of the island. Each room has beautiful decor with fireplace and a balcony overlooking the village, water fountain, or river. The view is pretty over the village and the water fountain. Price of each room is definitely pricey but you're paying to be staying on the hottest area in pigeon forge , the island. I would say this place would be the Disney Springs or City Walk of Pigeon Forge. Thank god the nightlife doesn't get too late as I would never get to sleep inside my room. I believe weekdays the Island closes at 10pm and weekends, it closes at 11pm. The price is definitely worth the convenience of being on the Island. There also is a real Starbucks in the lobby, not a fake one. I really like this hotel and would love to come back during Christmas time as I know it will be super crowded. I recommend you stay here if you wanna be close to the Island or in the midst of the action! read more

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Such a great time! The staff is super friendly and helpful--we were enjoying ourselves so much that we decided to extend our trip by a day, and Zeb at the front desk was very accommodating of our request. The rooms are modern and very spacious, with plenty of room to spread out so you don't feel cramped like at other hotels. We booked a king suite and it was perfect. While storage for clothes could be improved and the door by the tub felt a little odd, neither issue affected our stay. In fact, the bathroom door leading into the bedroom turned into a fun talking point. We'll definitely stay here again when we return! read more

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We did a lot of searching for the best hotel to stay at for our trip to Pigeon Forge and Gatlinburg, and ended up going with the Margaritaville Island Hotel in Pigeon Forge as it appeared to be the highest rated hotel in the area and it was in close proximity to everything at the Island. We booked a king suite with a sofa as we could use the comfort of the extra space and the couch. We already read that the parking situation at this hotel is horrible, and opted to valet our car for our stay. The main issue is the valet area is in an extremely high traffic area and it's pretty small. Luckily, we never had a difficult time getting into the small driveway, but did notice some other cars having a hard time getting in. Check in was quick and easy and Chloe made it a breeze. She provided us with some helpful hints about the hotel, and we were on our way to our room. All the rooms are on the second floor and extend quite a distance. I can see how some older guests may not be so keen on the walk from the elevator if their room is near the pool at the other end; such as our suite. Our suite was a nice size and comfortable, but the village view from the balcony means that there are crowds of people walking a few feet from our bed during the hours the Island is open. The mini bar area had a coffee maker, 2 bottles of water, a mini fridge, microwave, sink, and a tv mounted above all of that. There was a single 3 seat couch in front of an ottoman/coffee table hybrid piece. The entire suite was not carpeted, but that wasn't too big of an issue. We didn't really use the fireplace, but I did turn it on for a few minutes just to see if it was functional if we needed it. The room service is lacking, and trying to get through to the bar downstairs ends up with having to call back again and again, as there is not wait option. I ended up just going down there in person to place my food order. The bathroom was pretty nice and spacious. There were two entrances to the bathroom with a door from the bedroom and a door coming from the main living area. Double sinks and vanities, so it was easy for my beautiful partner and I to get ready at the same time. The shower was also quite spacious with a rain shower head and another one at an angle in front. The only issue with the shower is the rain shower head was a little too close to the glass door. The toilet was situated in the center opposite of the sinks and shower. I did notice the bathroom had a vent, but I didn't see a switch to turn it on, nor did I ever notice it turn on if it was automated. There is a sign on the sink that says that the hotel has gone more green and how to indicate what towels you want the maid service to replace and which towels you will reuse. The king bed was pretty comfortable. It was nice and soft with just the right amount of support. The comforter was a bit thin, but it wasn't a big issue for us during this stay. Every day that we chose to sleep in was comfortable and we didn't want to get out of bed. The lamps at each side of the bed was convenient, but I did notice if you dim them, you will notice some flickering. The clock seemed to have a wireless charging dock on top but couldnt find a way to adjust the time; just the ability to adjust the time the alarm would go off. The maid service was disappointing. We left the do not disturb sign out for most of our trip, but took in the tag for the third day, as we did need the towels, water, glasses, coffee, and the bed all tended to. When we came back, we saw the bath towels were replenished; but not the smaller face towels. The coffee pods were replenished, but not the bottles of water. The bed was also made, which we were glad to see, but when we went to bed at night, and untucked the comforter, we noticed the inner sheet was left all bunched up underneath the covers... The rooftop pool is not bad. We went there during the day, and it can be pretty crowded with families during that time. We did go to the hot tub on a couple of nights near closing time, and it was comfortable. There was a nice view of the Ferris wheel, but the pool side bar is usually closed a lot earlier than the pool area. Overall, our stay at this hotel wasn't bad. There are many reasons we enjoyed our stay, but there are quite a number of issues that should be addressed. An included breakfast would be nice (or even offer breakfast options), as well as better maid and room service. Our suite was comfortable but would love a more private balcony, especially with it being right next to our bed. read more

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These 3 spots in Pigeon Forge are must do's when you visit. The Wheel at The Island, The Fat Bear Tavern on Teaster and The Five Oak Farm Kitchen restaurant. Pigeon Forge is such an amazing place to visit anytime of the year. Lots of adventure to be had and memories to be made. read more

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We went to listen to a timeshare presentation at Margaritaville. Don't waste your time! Whitney was giving us our presentation and talk about an attitude!!!! She was extremely sarcastic and rude to my husband numerous times. When she knew we weren't going to buy into it she told us that we wasted her afternoon! I'm sorry but if this place thinks that she's going to sale anything to anyone with that attitude, they are sadly mistaken. NEVER AGAIN!!!!!​ read more

In short - I've docked stars because it is too expensive for what you get, the parking situation is not ideal in any way, and the room was not well maintained or in good repair. Too expensive for what you get - we booked through the hotel and spent $600 a night for a 'two bedroom suite'. Unfortunately only one of the rooms was a bedroom - really gorgeous too with an en-suite shower/bathroom. But the second 'bedroom' was a glorified closet with two twin beds, a tv. The bathroom for that 'room' is through the living room around the corner. I would have been fine if they had marketed it what it is - a suite for a family with parents and two kids, not two bedrooms like I expected. Worst of all besides the obvious disrepair of the whole suite was that one of the twin beds was broken so badly we pulled the mattress into the floor to sleep on it. The next day they repaired it (broken slats and frame - and to be honest the frame is still broken but the pieces are jammed into the space so tight the bed doesn't move) but when I checked under the bed to try and find one of my belongings I found trash and old food and candy. I can't imagine any decent maintenance team would take that time to fix a bed and wouldn't make a call to housekeeping to just vacuum the crumbs that can attract bugs and rodents. It just grosses me out on every level. Lastly is the parking - their self parking is down by the general parking for The Island and the hotel does not offer a small golf cart shuttle or anything similar for handicapped persons or special needs. You can pay extra for valet but their valet doesn't operate 24/7 so at night you can collect your keys from the night attendant and walk through the dark across the bridge to the valet lot and access your car that way. Overall for $600 a night I expect a hotel maintenance team that has the skills to run a magic eraser along a base board. Or use a furniture marker to fix up dings. Or beds that aren't broken upon check in. The only positives were the service we did receive from the front desk and all the food vendors on site. Also it's convenient to be near so much shopping and entertainment. If that's your thing make sure you're ok with the rest. read more

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We spent three nights at the hotel on a recent visit to Pigeon Forge and Dollywood. What a fun experience! The hotel is fun with beach vibes throughout. Music is played throughout the halls and I actually started a "beach" playlist with songs I discovered here! There are great shops, restaurants, and entertainment. We are at the Paula Deen restaurant our first day. They serve family-style shareable meals. Only go here if you're very hungry! We also ate at Margaritaville restaurant. We sat outside and enjoyed live music. Meandering around the grounds we discovered a bluegrass band playing in front of rows of rocking chairs. This is a fun, family -friendly oasis. You can easily spend days here without leaving! We spent a day at Dollywood, which was about a five minute drive from the hotel. I recommend VIP parking. The hotel was wonderful! The rooms were quiet, in spite of the lively atmosphere. The staff were wonderful. Each room comes with a Margarita machine. We didn't use ours, but thought it was a fun touch. I would highly recommend this hotel to anyone! We can't wait to try another Margaritaville location. read more

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Stayed here for a week on our way back from Florida back to MI. It's in the middle of the mountains, so that is a nice backdrop. The hotel itself is in the midst of a bustling area and island. There's a fantastic fountain show every half hour with lights and music. There's amusement rides and activities for the kids. There's several southern food restaurants and pizza too. There's every kind of snack shop imaginable too. The stay was nice. We had a 2 queen bed on the village side with a balcony overlooking the shops. The River view would have been quieter at night, but you get to people watch on the village side. The room is comfy. Staff are all helpful at the front desk. Then there's the ever quiet and mostly sleepy parrot, Max in the front lobby. We had our key in hand and got checked-in by Christie. It was well after midnight by the time we got up to our room. It's a bit of maze to get to the room and get the right turns and short bridge to the right area. A staff member guided me to the right path. This room appears to be wheelchair friendly. The shops all around remind me of the landing in Orlando and on the Disney property. There's a nice gym and a rooftop that overlooks the fountain and the Ferris wheel. There's a pool ok the rooftop and bar too. Our heater stopped working on our 3rd day here, the thermostat monitor states to replace battery. We had to wait for the housekeeping crew stopped by to replace any items for us, coffee, TP, towels, etc. My husband figured we would wait for them to stop by to bring us stuff. We called the front desk since they usually don't stop by until 11 or so, it's after 9am and it's cold in the room. A nice stay and great location to just about everything here on the island. read more

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Our 2nd time staying here and I can tell you we love it! The people are all so friendly! The rooms are big and comfortable (I did miss not having a fan though) the wait staff at Finn's are great and can make a really good vodka margarita!! The pool area is the best around! read more

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Join the Margaritaville rewards club prior to arrival for free margaritas and other perks prior to arrival. The hotel is prime location for the pigeon forge area. Minutes from tons of shopping, restaurants, and Dollywood. The hotel gives you the tropical feel without being in Key West. We had a river balcony room, which was so relaxing. We were there on a colder weekend; it was too cold for the rooftop pool and hot tub but looked beautiful and must be so fun in the summer. The room was large and clean, with a microwave, fridge, and Keurig that they provided some Margaritaville coffee K-Cups. Our room had a large whirlpool tub, which I took advantage of, it was amazing after a long day of walking. The rainfall shower head was also lovely. The lobby bar had some excellent margaritas and very kind staff. There is a coffee shop in the lobby as well, though we didn't try this out. Being located on the island, gives you quick access to Paula Dean's restaurant, many island shops, Ole Smokey Moonshine, small outdoor music performances, and some amusement rides. The fountain show is pretty with lights/music and there are some rooms with fountain view! The self-parking is a bit of a walk, but cheaper than valet option. Great location for your Pigeon Forge Trip! read more

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Location is ideal if you have kids. Walk outside and amusement park rides. $39 for a 2 day unlimited pass - can't beat that! The rooms are large and clean. No carpet. All hrs wood. Fridge, microwave and lots of counter space. Nice balconies. Rooftop pool with bar. Spa. Bar off lobby. Many amenities. One big complaint. No daily housekeeping. Come on people! You can't use the Covid excuse forever! No one even wears masks! For the price, daily housekeeping is required. Needs to bring this back asap esp for longer stays. It totally effects the experience. read more

Easy to reserve and Octavia was super friendly and helpful at check in. Long walk down to our room but a great room. Just an overnight but the room has plenty of space and amenities. Nice mini fridge, microwave, sling and Keurig. The bathroom is spacious and very nice shower. The poolside bartender provided great drinks and excellent service. Coffee shop has good coffee but the sandwich was bland and English muffin wasn't toasted or warm. 2 coffees and 2 sandwiches for $20. read more

Margaritaville Island Hotel - Great 5 o'clock somewhere - Hotels Near Me - Pigeon Forge, Tennessee

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I have stayed at the Margaritaville Resort Hotel many times. I have stayed with my grown children, my teenager and my husband all on different occasions. All of our visits have been great except this one. We checked in on Friday night and I had booked the double queen room with balcony to watch the fountain shows at night. When I checked in I was told that the computer over booked the hotel and I was upgraded to a Presidential Suite at no extra charge. I wasn't thrilled but decided to just take it and go on with my week. When we got into the room I was really shocked at how dirty it seemed. The balcony overlooked the street and bar and was dirty and the chairs had spider webs all over them. The room had dust all over the tops of the tv's and shelfs. Just lazy housekeeping. The chair cushions and pads were worn and stained and my daughter did the toilet check that she seen on Hotel Impossible and was filth! After feeling deflated we went up to the pool and hot tub. The hot tub jets were not working so we sat in still hot water and no towels. Im not sure what is going on at this hotel but it seems to be going down hill. I cannot imagine paying full price for the presidential suit and it being that dirty. I mean the room I originally booked was 429.00 with tax so Im sure this suite would be close to 550. I just expect so much better for the money and the location! read more

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First, let's discuss the Hotel layout. 200+ rooms stretching horizontally along a winding river. If you are as unfortunate as we were to have a room at the very end of the Hotel you will have a long walk in store for you whenever you want to leave or get a coffee, etc.... The Porte-cochere is way undersized for the amount of traffic they receive and poorly positioned against the competing foot traffic in and out of the Island property adjacent to the entrance. It is only a matter of time before someone is injured in my opinion. The check-in desk feels like an afterthought, poorly designed, confusing, not very welcoming, and lacks a designated cueing area. The guestroom corridor is designed with an endless amount of shoulder height wall sconces that we hit several times with our luggage cart while traversing to our room, Really? In the room, the furnishings were very nice and in keeping with the Island theme but not enough dresser drawer space for a family of three on an extended stay. The fireplace was a delight and although we found the thermostat to be too complicated to manipulate, once we figured it out we were fine. In-room lighting was insufficient and dim, and the bathroom shower and sink drained too slowly. We loved the shower layout including the rain-head shower, but again, not enough storage space in the bathroom for three guests. The view from the balcony was tranquil and charming until I looked down to see a dumpster positioned directly below my room filled with rotting garbage. Needless to say, we did not open the door to the balcony again after that discovery. It was no matter though as the balcony was undersized and provided no privacy from the adjacent balconies. What a waste. Now for the service, and by area. Service at check-in was pleasant and efficient. My only comment, I had to ask for a map of the property so I could locate the amenities and services featured, whereas this should be issued to each guest upon arrival. Housekeeping and guestroom services were the low point of this visit. At the end of each day upon our return, we had to request to have our room cleaned, towels restocked, garbage emptied, beds made up, coffee refilled, etc..... This is advertised as a RESORT!!! And I was charged Resort prices. The difference between a hotel and a resort is the SERVICE!!! You will never be a resort until you figure this out. Finally the bright star on this team "Valet", these gentlemen were attentive, quick, the mobile app was efficient and easy to use. 5 stars for Valet! Unfortunately, this will be my one and only visit to Margaritaville Resort. read more

Margaritaville Island Hotel - Dumpster full of rotting garbage below my room and Balcony. This made the balcony useless. - Hotels Near Me - Pigeon Forge, Tennessee

I wanted to book here again but looking at recent reviews I won't. I had a good experience last year except I left an item in the room and couldn't get anyone to call me back. The pictures of the run down rooms and filth are shocking to me. It makes me not want to travel. Couldn't be a problem in every room I hope but with pictures telling the story I'm hesitant. I hope management does something about the rooms. It's too expensive to stay there and have terrible experiences and filth. At this time I will book a hotel that has been our consistent hotel for the last 20 years. Please take care of these problems. read more

We checked in on Friday and stayed until Sunday morning. This was our first time staying at Margaritaville Island Hotel. The check in process was easy and Kayla Marie was very patient and knowledgeable. Our room was almost the furthest room down but it was steps away from the rooftop pool. The views from the pool were nice! You can see mountains, the Ferris wheel, or peek down at the fountains. There are elevators that will take you down to the village and you can re-enter back into the hotel the same way. I will definitely want to try and stay here again in the future. Plus! It's right on the island ! This was our first time to the island as well. Very nice place. read more

Margaritaville Island Hotel - This is view at night from the walkway to the pool. - Hotels Near Me - Pigeon Forge, Tennessee

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Wow, what an unforgettable hotel. The Margaritaville Island Hotel is not just any hotel, it is an ultimate vacation experience! My family and I come to the Pigeon Forge/Gatlinburg area 2 or 3 times a year to get away from the city in Florida. We typically stay in 4-5 star chain hotels, and usually change it up every year because we just haven't found the perfect location. Every year we spend hours online trying to find things to do such as mountain, climbing, mountain, coasters, and all the things that pigeon Forge and Gatlinburg have to offer. We have started to get tired of the same old thing. We have now found the perfect, ultimate resort hotel. The most important thing to me is cleanliness and service. This location gets five stars from a picky germaphobe mom. Most rooms have nice wooden style floors, very comfortable, beds, room, service, and great views. Each room has a Keurig coffee pot with a selection of coffees and real creamer, not the powder. Many rooms have beautiful electric fireplaces, that are easily operated. The rooms are bigger than any hotel that we have stayed in thus far in 16 years. Not to mention, the location is right inside of the island, which is the biggest and best amusement area in the Pigeon Forge/ Gatlinburg area. It's so Easy to find if you just look for the giant neon Ferris wheel. The excellent service and attentiveness of the staff from the assistance at the front desk, to the very entertaining mixologist at the bar, to the valet reps with an EZ scan to get your Valet car ready typically in five minutes. What amazed me, is even the manager was out in front and was very accommodating and approachable to everyone. They did not hide in a room like so many of the other places we have stayed in. After staying at this fantastic Margaritaville, Island Hotel, you won't want to stay anywhere else, once you have stayed here. Get ready to be spoiled, and have an Amazing experience! read more

We have stayed at this location twice. Our first stay in May 2022 was pleasant. Our stay this time was highly disappointing. We had 2 riverfront rooms. One room had a sink that leaked so bad, the floor puddled with water. The shower door leaked so bad, the floor would flood if multiple towels were not on the floor. The vanity light also did not work. We told the front desk, the sink issue was fixed, the other issues were not. The second room also had a vanity light that did not work. The sprinkler and exhaust fan were so rusted in both rooms they looked like they would fall out of the ceiling. The "perks" that I chose beforehand were not available at check in. The only option was a $25 room credit. We tried to use that at the cafe in the hotel and couldn't. Only the bars at the hotel allowed you to charge to your room. Bottom line, good location but the hotel is not being maintained. read more

We loved our stay at the Margaritaville Island Hotel! The room was HUGE and we had a balcony view of the river. There was a nice fireplace and the whole room just felt cozy and comfortable. It was also super convenient to be located right on The Island so all the shops and activities were within walking distance. We will definitely stay here again! read more

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7 for dinner on a Saturday night and we got sat right away on the patio! Kristen was our server and she was awesome! Friendly, fun, and efficient! I hate to admit but it was my first time at Margaritaville. I had a Kahlua colada (swap the rum with Kahlua-try it, you'll be hooked!) and cheeseburger in paradise. I mean, how could I not!?!?! Burger was delish!! Nobody left hungry. They even handled my serious food allergy well. I recommend!! read more

5 stars Only made it into the lobby to checkin. Cannot honestly speak to the service. The lobby is beautifully decorated. read more

Margaritaville Island Hotel - Entrance - Hotels Near Me - Pigeon Forge, Tennessee

You will not regret staying here..If it wasn't for this hotel and the island where it was located I wouldn't have survived a trip to smoky mountains... the aqua blue walls in the rooms drift you off to the Caribbean ... fireplaces and private balconies with views of the riverfront, the village (overlooks the shopping street) and the smoky mountain wheel. They also have Margaritaville Frozen Concoction Makers ($50 for the kit) a perk for parents, but also fun for non-alcoholic treats for the kids....we spent most of the sunny day in the pool and the tiki bar... and walking around till midnight in the village&the musical fountains. The valet service and private parking is a great addition esp. in peak season coz it can get too crowded. read more

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Besides being turned around every time..the room was comfortable and beautiful! Overlooked the village walkway and was just magical during the holiday season! read more

This was a difficult review because of the extremes. I'll keep it simple with a pro / con list. I had reserved rooms overlooking the river from November 20th through the 23rd for my wife and I plus my parents. Pros - Excellent location and close to everything - Very friendly staff and welcoming - Well decorated and modern - Large room overlooking river (R207 & R209) - Nice fireplace in the room - Excellent valet service and quick - Nice light controls next to beds and throughout the room - In-room margarita mixer - Large & spacious shower with both angled and rain heads - Easy to park and get to the hotel - Easy to find the island - just go towards the giant observation wheel! Cons - Large HVAC (?) unit above our room for the business below us kept kicking on throughout the night waking us up. - Doors have inadequate noise sealing gasket / seals. It is easy to hear outside hallway conversations, walking, etc. - Thermostat controls are overly complicated. They've put programmable thermostats in versus simple "slide switch". I'm an engineer and never could get the heat to kick on. I got cooling to work but that took a bit of time. Same issue in both rooms. - Had a great a in-room margarita mixer but no in room bar or mix! Easy $$$ opportunity for the hotel missed out! - Pillows are all one type - soft and squishy. They need a few firm mixed in! - Door seals on shower where damaged leading to leakage out onto the floor while also making it difficult to open / close the door. read more

Margaritaville Island Hotel - River facing room. Very nice and huge!!! - Hotels Near Me - Pigeon Forge, Tennessee

I'm reviewing just the hotel and room r285: I'm torn on this review. There were equally good things as well as bad things about this hotel.  A lot of the bad just didn't have to happen, if there was a little more forethought put into how that room looks to that guest when they walk in then I think the bad could have been avoided. I've never left a hotel room cleaner than I found it but this is the exception. I get sheets and water and recycling are important but our sheets, were stained and neither of us have long blonde hair. There's washers in our floor so 8 bucks later for confidence of cleanliness, you get the idea. No I didn't call on that because it's starting out dirty, it's already showing the bar for my standards won't be met. I understand everything here supposed to be pretty quick and laid-back... but I do think it necessary to mop the floors every day as well! After all, who knows what you're actually walking in... like urine that was left in front of the toilet from previous guests? Or the random sticky spots by the kitchen area? I also had to clean up broken glass from my bathroom which thank God I didn't let my husband walk in here or he could have hurt himself!  However at the time of this writing, I'm saddened to say while walking on his side of the room, ANOTHER shard of glass was actually stepped on. Very tiny though and he managed to step on the blunt side. So thankful.  I work for healthcare organization so I'm a little more spot-on about cleanliness and I always bring a pack of Lysol wipes.  I needed to use those on everything I came in contact with in the bathroom because you can just tell there's no sanitizer being used surfaces shouldn't look and be dirty. Dark spots.. Not hard water spots. Especially at $679 a night in this king suite with jacuzzi tub. Speaking of jacuzzi... There should be a warning that it runs its own cleaning cycle a half hour after use, disconcerting when it does this right after you fall asleep. Rooms are beautifully appointed, nice mattress but loud compared to my memory foam. Lovely themed rooms matching to the Margaritaville ideal. Our room included a Margarita maker and small Keurig as well with mini fridge which was nice but in need of defrost. Four selections of k cups included. We had a river view room, second floor over looking little pigeon river. Very calm, serene, it had two little chairs and a bistro table. We were supposed to be in a non smoking room but you could tell on the balconies, others had been smoking up there.. Sorry of hard to miss, smoking has that stink. Rooftop bar seems nice but no one was actually up there at the time working that bar when we were up there, and towels are ready to get.  Also there's Cabanas as well but you have to rent them I don't think anyone would have actually noticed if anyone hadn't and the pool was small but accommodating considering the size of the area. Chris who greeted us in the lobby area was the friendliest person there on staff, that and the older housekeeper was super friendly too. They have a little parrot that's down there named Mac that was really cute.. He's fun to dance with,  and to us he's very very personable! There was a coffee bar but the young people could be friendlier and more organized, overpriced though. I never saw anybody at the little Changes in Latitude bar they had on the other side of the lobby and we went twice - irony when you see the sign by its entrance that says no waiting and open for the bar itself. Best service of the vacation were the views and time with spouse. Shoutout to the valet Casey and his counterpart (Palas?)both were super friendly and quick and made us feel welcomed instantly. I've never been so happy to hand over 15 nightly to know my car was right where I wanted it when I needed it given the walk to the parking lot. read more

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Loved our recent stay! Clean, comfy, and great location. We will always book Margaritaville for future Gatlinburg trips. If you get drinks from the bar -- don't stop the carnival is very good! Also love that this resort has a separate 2ft pool just for small kids + babies and a big water slide in the large pool for the bigger kids (adults). Food is yummy & the coffee is great! read more

The rooms were big as well as the bathroom and shower. The balcony was a nice size for the two of us. I love the location and being in walking distance the only downfall is the noice. You hear everything from what's going on outside to the noice outside in the hallway. read more

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Let me start off by saying that I've stayed at my fair share of hotels. I spend a majority of my free time traveling, but I've never stayed at a Margaritaville resort due to fear of it being too kitschy/touristy. We stayed at this hotel by recommendation as we were passing thru on a bike trip from North Carolina to Michigan. This was by far the nicest hotel I've ever stayed in. The level of cleanliness and customer service exceeded our expectations. It was centrally located in the heart of town (and quite possibly the best location of all hotels in Pigeon Forge). All rooms have balconies that overlook some part of the city. Our favorite part was the rooftop pool and poolside bar service. This place is incredible and worth every penny! We will definitely be back! read more

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We had an amazing time here for our first anniversary! The entire staff was amazing! Lore Lee made sure to direct us in all the right places! We had a great bartender, Theresa, at changes in latitude and thoroughly enjoyed our stay. The team all knew it was our anniversary and made sure to make it very special and noted the fact. We will be back! read more

Margaritaville Island Hotel - Hotels Near Me - Pigeon Forge, Tennessee

This is our second time in the hotel and we've stayed at the Margaritaville Island Inn at least twice or three times. The staff at the Inn is top notch, from the front desk, to the breakfast and housekeeping. The Hotel staff is about half really friendly and half looks like they wished they were elsewhere. The TV has so much static many channels are impossible to watch. The shower needs a good scrub, multiple dark spots on the grout. The shower and bathroom sink drain very slowly. I always enjoy the fireplace, but make sure you know ahead of time the gas fireplace is off from May 1st to October 1st. read more

Margaritaville Island Hotel - Static tv Nov 2020 - Hotels Near Me - Pigeon Forge, Tennessee

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Let me think? I'm doing this review just because of customer service. I haven't actually stayed in the margaritaville, but I did come all this way to scout a spot for my family reunion, which means that I would have blocked 15 rooms. I went to the front desk and asked if I could see one of the rooms live, and they told me they don't do it. Seriously, I think that's a poor choice of management. They are either hiding something or they have money then business sense. So I will move on to the next hotel that will actually treat me with respect for having 15 rooms booked for a week. Thank you read more

Our stay has been pretty amazing from the start. The one and only thing I would change is how the guests arrive. We have to fight car and foot traffic of large swarms, it would be cool to have a dedicated guest entrance. It is very very nice to have a dedicated guest lot and valet though. The shops and restaurants available are wonderful, the fountain shows are great, and the attractions like the Ferris wheel are such a wonderful thing. We really loved relaxing in the rooftop hot tub after a long day of doing all the things and seeing the Ferris wheel right there, it was just great. I'd love to come back when the rooftop bar is open! I definitely recommend staying here, just do your feet a huge favor and valet. It does cost but it's not wildly out of control. Also, we had a village view and we liked it. We aren't party animals but it was nice to sit on our balcony and people watch. The river view would have been nice also, it would have been quieter and darker, so choose based on you! Everyone was so great also. The front desk folks were amazing as were the housekeeping crew we bumped into. Everyone is so friendly and funny and warm. We really felt taken care of and valued. Five star experience for us! read more

Margaritaville Island Hotel - The fountain show from the rooftop pool - Hotels Near Me - Pigeon Forge, Tennessee

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Great location, terrible parking. Dirty bathroom upon arrival. Stayed for 7 days. Asked to have bathroom cleaned. No problem, they said would clean top to bottom. Cleaned a few spiderwebs, baseboards and floor left dirty. Not a friendly hotel staff. Pool area was very nice. Pool bar had great food and drinks. Service there was good. read more

Wonderful hotel! So clean. Every night had clean sheets and kids stuff animals were doing different things. The village few kids as cool people watching but next time would love river or fountain few. So clean! The valley guys were wonderful! read more

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Gorgeous hotel! Everything is so well done the rooms are beautiful and clean and the pool area is fantastic!! We spent most of the day at the pool where they have a hot tub and bar. They also have small cabanas for rent. There is so much to do on this little island with tons of options for food, entertainment, and shopping! The only negative was that the staff could be friendlier. Otherwise everything was great, it's a must! read more

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Stayed here for my third time recently and it's still awesome, rooms are clean, spacious and comfortable. Pool area is nice and service is always good. read more